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flight was 1 hour late and boarding was horrible and disorganized using a bus

flight was 1 hour late. from the gate to the airplane we had to take a bus. boarding in a disorganized

Boarding was slow Flight has a 2 hours delay at WAW Their home port!!

The two legs CDG-WAW WAW-TLV were extremely delayed

Prague to Warsaw and transfer was great - excellent boarding, no delays at airports. Horrible experience was in Toronto Pearson airport at arrival - brutal lines, terrible organization of additional PCR selective mandatory testing - very bad in Canada comparing to other international travels of mine. I wish for fast and critical improvements. Blanka Ach - bachc21@gmail.com

Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.

Latte 6 hours

Stop using the 737MAX. It's 100% safe but very uncomfortable.

It was more then four hours delay!

Border control: HUGE line, only one official Security check: rude and unapologetic; literally tried to open a sealed bag purchased at duty-free Airport (Warsaw): no crowd/mask control. A special form needs to be filled on paper for boarding, despite having filled a similar form online. As a result, a crowd of people (full flight on a 787 Dreamliner) gathered to board the plane, all swarming around the boarding counter, trying to get their forms to fill in. Again, no crowd control and/or attempts to distribute the forms.

They gave me terrible time at check in in Odessa

There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all

LOT booked me this flight without my knowledge allowing them to avoid refunding me a flight which they themselves canceled. Low morality in this company

My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(