Guest reviews
Overall rating
7.4
Good
Based on 3,797 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.9
Entertainment
6.9
Food
7.0
Skip to main content
LOT Polish Airlines traveller reviews
Pros
"Thank you for great service!."
(in 38 reviews)
"The crew was nice and courteous."
(in 29 reviews)
"Business class was exceptional."
(in 13 reviews)
Cons
"Flight was late almost two hours."
(in 13 reviews)
"The entire flight was cancelled."
(in 8 reviews)
"Was ok. Lost my luggage"
(in 6 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
business class
customer service
flight was late
food was good
flight was cancelled
crew was friendly
lost my luggage
wine and beer
great service
new plane
friendly crew
international flight
-
4.0
Pros: I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT
review from
-
5.3
Pros: They asisted me with blanket to cover with
review from
-
5.3
Cons: Very Intensive and very cold ventilation!
review from
-
7.6
Cons: Was delayed. A huge guy was sitting next to me and taking the space.
review from
-
2.0
Pros: nothing
Cons: They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline.
review from
-
2.0
Cons: They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline.
review from
-
6.0
Pros: My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers.
Cons: Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews.
review from
-
5.3
Cons: Entertainment system doesn't work at about 20% of the seats. Food is barely edible.
review from
-
10.0
Love the Dreamliner
Pros: Business class on the Dreamliner is a true dream.
review from
-
7.0
Cons: Too strict on baggage weight
review from
-
7.3
Pros: The crew were very nice.
Cons: I was unable to prepay my baggage fee online. I sent email to customer service about this on Tuesday Sept. 4, and never received a response, except fora machine generated message saying that because of high volume of questions there might be a delay in replying. There really is no excuse for such a user-unfriendly website.
review from
-
4.0
No food and no entertainment
Cons: They lost my laguage.
review from
-
7.6
Cons: Was delayed. A huge guy was sitting next to me and taking the space.
review from
-
7.0
Cons: Too strict on baggage weight
review from
-
7.3
Pros: The crew were very nice.
Cons: I was unable to prepay my baggage fee online. I sent email to customer service about this on Tuesday Sept. 4, and never received a response, except fora machine generated message saying that because of high volume of questions there might be a delay in replying. There really is no excuse for such a user-unfriendly website.
review from
-
4.0
Pros: I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT
review from
-
5.3
Pros: They asisted me with blanket to cover with
review from
-
5.3
Cons: Very Intensive and very cold ventilation!
review from
-
2.0
Pros: nothing
Cons: They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline.
review from
-
2.0
Cons: They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline.
review from
-
6.0
Pros: My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers.
Cons: Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews.
review from
-
5.3
Cons: Entertainment system doesn't work at about 20% of the seats. Food is barely edible.
review from
-
4.0
No food and no entertainment
Cons: They lost my laguage.
review from
Flight status
LOT Polish Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
410
Dusseldorf
DUS
Warsaw
WAW
3501
Gdańsk
GDN
Krakow
KRK
3502
Krakow
KRK
Gdańsk
GDN
3910
Krakow
KRK
Warsaw
WAW
280
London
LHR
Warsaw
WAW
3827
Warsaw
WAW
Gdańsk
GDN
279
Warsaw
WAW
London
LHR
409
Warsaw
WAW
Dusseldorf
DUS
3911
Warsaw
WAW
Krakow
KRK
434
Madrid
MAD
Warsaw
WAW
433
Warsaw
WAW
Madrid
MAD
8124
Stockholm
ARN
Tallinn
TLL
548
Budapest
BUD
Krakow
KRK
547
Krakow
KRK
Budapest
BUD
3884
Katowice
KTW
Warsaw
WAW
530
Prague
PRG
Warsaw
WAW
372
Stuttgart
STR
Warsaw
WAW
3932
Szczecin
SZZ
Warsaw
WAW
8123
Tallinn
TLL
Stockholm
ARN
392
Berlin
TXL
Warsaw
WAW
371
Warsaw
WAW
Stuttgart
STR
3931
Warsaw
WAW
Szczecin
SZZ
8178
Brussels
BRU
Tallinn
TLL
8845
Copenhagen
CPH
Groningen
GRQ
3826
Gdańsk
GDN
Warsaw
WAW
8177
Tallinn
TLL
Brussels
BRU
8355
Tallinn
TLL
Vilnius
VNO
8356
Vilnius
VNO
Tallinn
TLL
3879
Warsaw
WAW
Katowice
KTW
391
Warsaw
WAW
Berlin
TXL
8815
Arvidsjaur
AJR
Stockholm
ARN
8816
Arvidsjaur
AJR
Gallivare
GEV
8816
Stockholm
ARN
Arvidsjaur
AJR
8815
Gallivare
GEV
Arvidsjaur
AJR
8842
Groningen
GRQ
Copenhagen
CPH
529
Warsaw
WAW
Prague
PRG
516
Chisinau
KIV
Warsaw
WAW
196
Astana
TSE
Warsaw
WAW
515
Warsaw
WAW
Chisinau
KIV
33
Budapest
BUD
New York
JFK
34
New York
JFK
Budapest
BUD
195
Warsaw
WAW
Astana
TSE
757
Warsaw
WAW
Lviv
LWO
652
Cluj Napoca
CLJ
Warsaw
WAW
68
Singapore
SIN
Warsaw
WAW
651
Warsaw
WAW
Cluj Napoca
CLJ
155
Warsaw
WAW
Tel Aviv
TLV
700
Kaliningrad
KGD
Warsaw
WAW
80
Tokyo
NRT
Warsaw
WAW
697
Warsaw
WAW
Kaliningrad
KGD
1
Warsaw
WAW
Chicago
ORD
7
New York
JFK
Warsaw
WAW
6
Warsaw
WAW
New York
JFK
79
Warsaw
WAW
Tokyo
NRT
564
Dubrovnik
DBV
Warsaw
WAW
563
Warsaw
WAW
Dubrovnik
DBV
728
Yerevan
EVN
Warsaw
WAW
384
Frankfurt am Main
FRA
Warsaw
WAW
3944
Poznan
POZ
Warsaw
WAW
727
Warsaw
WAW
Yerevan
EVN
375
Warsaw
WAW
Munich
MUC
231
Warsaw
WAW
Brussels
BRU
266
Amsterdam
AMS
Warsaw
WAW
265
Warsaw
WAW
Amsterdam
AMS
540
Budapest
BUD
Warsaw
WAW
383
Warsaw
WAW
Frankfurt am Main
FRA
456
Stockholm
ARN
Warsaw
WAW
3808
Rzeszow
RZE
Warsaw
WAW
788
Tallinn
TLL
Warsaw
WAW
773
Warsaw
WAW
Vilnius
VNO
3849
Warsaw
WAW
Wroclaw
WRO
539
Warsaw
WAW
Budapest
BUD
463
Warsaw
WAW
Copenhagen
CPH
45
Warsaw
WAW
Toronto
YYZ
3860
Wroclaw
WRO
Warsaw
WAW
3807
Warsaw
WAW
Rzeszow
RZE
496
Gothenburg
GOT
Warsaw
WAW
616
Ljubljana
LJU
Warsaw
WAW
724
Tbilisi
TBS
Warsaw
WAW
495
Warsaw
WAW
Gothenburg
GOT
Top flight routes
Top airports served by LOT Polish Airlines
- Warsaw Frederic Chopin & other airports Airport (WAW)
- Munich Franz Josef Strauss Airport (MUC)
- Frankfurt am Main Airport (FRA)
- Vienna International Airport (VIE)
- Tallinn Ulemiste Airport (TLL)
- Krakow J. Paul II Balice Airport (KRK)
- Wroclaw Strachowice Airport (WRO)
- Gdańsk Rebiechowo Airport (GDN)
- Chicago O'Hare International Airport (ORD)
- Singapore Changi Airport (SIN)
- Poznan Lawica Airport (POZ)
- Toronto Pearson Intl Airport (YYZ)
- Zagreb Franjo Tuđman Airport (ZAG)
- Kastrup Copenhagen Airport (CPH)
- Budapest Ferihegy Airport (BUD)
LOT Polish Airlines contact information
- LO IATA code
- +48 801 703 703 Call
- lot.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
