|Top route||Munich Franz Josef Strauss to Berlin Brandenburg|
|Top airport||Frankfurt am Main|
My seat electronics did not work so seat stuck in one position for over tens hours unless cushions ,manually removed and chair shoved into different position. It wasAwful. My back is still hurting. Only the flight attendant to move seat which was near impossible. Ten hours of H. No apologies offered. No compensation. It was unreal. worst flight of my life
My business class seat was broken and inoperable. Thus unless the cushions were removed and the flight attendant ,and man in near seat and me helped push seat to move it was very awkward and heavy it was stuck in one position . After two previous flights that day I was tired. I had to sit with legs over side of seat or Indian style. Besides my back still hurting awfully now four days after returning home , arriving after ten plus hours on just that leg so the trip was exhausting. Also. it was a huge safety issue as no way could seat be put in correct position. So the flight was my worst ever! The wires were loose and one could see had been worked on before as screws were stripped😳 and no compensation offered just this wisp of a flight attendant to resolve and no apologies. What would you think?😳
A short flight. What was offered was appropriate Friendly staff. Pleasant
With the upgrade everything was better- more room ,better service and offerings
The tables from the chairs were not cleaned with dry coca residue on the table and sticky. The food tables should be wipe between flights.
The boarding to be on time, no flight delays to make me to run between terminals to get the next connection. The minibus didn’t drop us on correct terminal to be able to make it on next connection without a heavy run.
Boarding could have been smoother. There were several attendants standing at the gate instructing everyone to how to scan their boarding pass. This was a slow process. It would have been much more efficient if the attendants scanned the boarding pass since they are much more efficient at it. TI would have probably saved their voices as well. Having the attendants scanning boarding passes has been a standard everywhere for a long period of time. Why change the procedure?
My flight was delayed for 2 hours that I almost missed my connecting flight.
Lay over in Frankfurt was too long.
They boarding was incredibly disorganized and very late departure because of how bad it was.
The gate staff for this flight were rude, unhelpful, insulting. Did I say rude? (The flight crew was fine). Lots of people including me were hoping to make this connecting flight, so when we arrived at the gate , it was unclear how boarding would happen with no signs or announcements. When I asked about my ticket she sneered ‘economy’ , didn’t I see the signs? I just politely repeated I wasn’t sure when I was supposed to board , we aren’t United! Another rude staff said. They were being the B word for sure. Thank goodness the same people were not on the plane.
The in-seat TV systems have good selection but the interface is slow, like a computer that is 10 years old and barely responds to commands. When you tap on buttons there is often a lag or the screen doesn't respond at all. I'd recommend having a basic meal option on all flights. The flight offered a chicken or pasta dish, but the chicken was some strange barbecue sauce with a puree and fancy cole slaw that didn't go together. Why not a basic chicken with rice dish? I wanted the pasta but instead of a basic tomato sauce it was an alfredo. I understand the idea of trying to make an airline meal fancier but it's going to be subpar no matter what you do, so why not strike the middle and stick with basics that most people will enjoy? Pasta with tomato sauce and a couple meatballs, with a biscuit, and a chocolate chip cookie or chocolate brownie for dessert--cheap and easy.
Departure delayed two hours due to congestion over Frankfurt airspace. Not the fault of Lufthansa, or crew. At Birmingham we sat around in the corridor for 90 minutes with no sears, outside a locked waiting room. The Birmingham WlFi was not connected to the internet for some. reason
Seating 4 hours without the possibility to recline the chair was very bad
Did not receive my luggage at arrival and returned back and still waiting for it. No one takes accountability and no refund was issued for the items I needed to buy
One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.
A 10.5 hour flight is always a challenge. Our economy plus section was relatively comfortable. Meals were above average with wine included gratis. A nice selection of movies was offered. Our flight delayed and arrived on time. There was ample storage for carry on luggage. Great overall.
It was a short flight. Pleasant crew and cabin environment. Very comfortable for economy.
On the Kayak website I was unable to choose a window seat and one with extra legroom. It would have been nice to prepay my bags on the site as well
Smooth ride and on time
Fantastic service from the flight crew and the attendants
Lufthansa cancelled my daughter and my ticket without any notice. Misinformation from Lufthansa staff from departing caused our luggage to be checked out to part of our connecting flight, not all the way through to final destination. Because of that, their reason was my return ticket from Delhi to states was cancelled and they left us stranded to fetch for our own return flights. Worst customer service from staff at counters.
Very nice 👌
I didn’t even take this flight
More comfortable seats
Terrible. Absolutely no info of what is going on
Surprised by premium seats being right up against economy.
Very poor experience in being able to board and have a seat assigned. Poor communication from check in staff.
On board Lufthansa flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Lufthansa assistance team will most likely ask you to pay extra for checked luggage.
Lufthansa offers direct flights to 191 cities in 71 different countries. Berlin, Munich, and Hamburg are the most popular cities covered by Lufthansa.
Lufthansa concentrates most of its flight operations in Frankfurt am Main.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Lufthansa.
A premium carrier with a clear focus on hospitality and passenger comfort, Lufthansa became the first ever European airline to reach 5-star accreditation with Skytrax in 2017. With a highly respected recognition within the aviation industry, the German carrier joined a short list of superior airlines such as Qatar Airways, Singapore Airlines and EVA Air. In celebration of the achievement, they repainted two of their fleet with 5Starhansa lettering.
Growing to become one of the largest airline groups in the world, Lufthansa owns several subsidiaries, which include Brussels Airlines, Air Dolomiti, Austrian Airlines, Swiss International Air Lines, Lufthansa CityLine and Eurowings. In addition to these subsidiaries, which focus on flights within Central Europe, the airline offers services to more than 80 countries across the globe. This includes every inhabited continent other than Australia.
The airline has hubs in the major cities of both Frankfurt and Munich. These act as key links for the routes offered; however, a range of subsidiary hubs and Star Alliance hubs are also used. It was one of the founding members of the Star Alliance in 1997, which created a world focus alongside United Airlines, Thai Airway, Air Canada and Scandinavian Airlines. Codeshare agreements are in place with many members of the alliance as well as Cathay Pacific, Etihad Airways, Iran Air, and LATAM Brasil.
Lufthansa manages a combination of both Airbus and Boeing aircraft in its fleet. Short-to-medium range models like the A320 and A321 versions are preferred. Many of the aircraft are named after small German towns such as Sindelfingen, Langenhagen and Gummersbach.