|Top route||Palma de Mallorca Son Sant Joan to Luxembourg|
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Everything was very good. Thank you Luxair, you are The Best.
Cons: bigger seat
Cons: The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well.
Pros: Every think
Cons: My friends
Pros: the chairs were comfortable and there was enough space for legs.
Cons: have vegan options
Pros: One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!
Cons: Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on.
Pros: Almost everything
Cons: Almost nothing
Pros: The comfort. Once the plane was here everything went smooth
Cons: The plane was one hour late
Pros: Exceptionally incompetent customer service!!!
Cons: Drinks: more choices
Cons: The flight (propeller) was very noisy.
Cons: Staff that speak English well
Cons: Delayed unloading upon arrival.
Pros: Left on time, clean aircraft
Cons: 6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft.
Pros: The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)
Pros: Left on time
Cons: Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs..
Cons: Delayed and further delayed . Both outbound and inbound!
Bare bones service, poor value for money
Pros: Crew pleasant
Cons: Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly.
2 hours late departing - no explanation or fore-warning
Cons: When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay
Pros: Smooth trip. Good crew
Crew very pleasant and attentive
Pros: Crew was wonderful.
Cons: Breakfast roll was not fresh
Nice flight, quick and easy.
Pros: London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed.
Pros: The staff and crew were very nice. The food and drinks were also good.
Short flight, both positives and negatives
Pros: The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded.
Cons: Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it.
Pros: Friendly attentive crew, great service. Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines.
Cons: Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat.
Cons: They were very professional and friendly! Flight was smooth.
Cons: Slightly delayed. Food and entertainment are N/A. Overall, the flight was OK.
On board Luxair flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Luxair assistance team will most likely ask you to pay extra for checked luggage.
Luxair offers direct flights to 86 cities in 29 different countries. Luxembourg, Palma de Mallorca, and London are the most popular cities covered by Luxair.
Luxair concentrates most of its flight operations in Luxembourg.
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