Guest reviews
Overall rating
7.0
Good
Based on 91 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.5
Entertainment
6.5
Food
6.7
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Recent reviews
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- Neutral
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-
8.0
Good
Pros: Clean safery
Cons: Streets
review from
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5.3
Late Airlines
Pros: Crew was efficient and courteous.
Cons: The flight was late again. Also, there needs to be a better transition process from on terminal to the other in Manila.
review from
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9.6
Pros: They have a very nice lounge in Cebu with snacks and I was able to use it since I was forced to buy a Premium Economy ticket . I was upgraded to a First Class flight when the plane filled up because of my Premium ticket, and that was nice.
Cons: You used a company called Voyama? to book my ticket. They were NOT helpful when I tried to get information from them. My Phillipine flight did not list on my confirmation# with EVA Air. I understand it was not their flight, but when I printed my itinerary and that first flight was missing, it caused a HUGE panic! EVA Air and Phillipine Air have limited hours, When I could not reach either by phone, I had to go to the Cebu airport to make sure I had a flight, ONLY to find that they were both closed with VERY limited hours! I arrived 4 hrs early for my flight to be sure I had time to make arrangements for a ticket!
review from
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4.0
Terrible Information and Help Thru Missed Connection
Cons: Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it.
review from
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5.6
Flight was delayed for an hour and a half. It sucks!
Pros: The ride was smooth all the wayi
Cons: I didn't like that it was very delayed.
review from
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5.3
Pros: Service was excellent
Cons: Seat was not able to recline, what a discomfort.
review from
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2.0
Cons: the flight from davao to manila was delayed by two hours, as a result we missed our connecting flight from Manila to Bangkok, the airline took our luggage of the plane and left it on the gate even though we had a boarding pass to the next flight, and they put us on the next flight which was only two hours later, as a result we missed our international flight from Bangkok to Tel Aviv - horrible airline, I will never fly with them again.
review from
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5.6
Again delays
Cons: And you want me to travel with you again.... you might want to start praying.... not going to happen.
review from
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2.0
Delayed flight
Pros: Nothing
Cons: There was a delay of over 6 hours
review from
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10.0
Professional
Pros: There ability to turn around a late arriving plane and keep a flight schedule
Cons: I like everything
review from
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2.0
Delay
Pros: The flight attendant was nice.
Cons: We arrived to our flight 2.5 hours early. We waited past the boarding the boarding time, but there wasn't anyone standing at the counter for us to ask why we hadn't boarded. Finally someone arrives and everyone ran in line. We boarded our flight 0950 which was the time our flight was supposed to take off. Our flight was Boracay to Manila. At Manila we were supposed to take our final flight to JFK. So I talked to the male flight attendant and explained to him the situation. He told me we would be leaving shortly and assured me we would make our next flight. Then another gentleman wearing ground crew's uniform came on the plane and asked us for our names and next flight's information. He told us he would send an email to Eva Air to let them know to hold our flight. He also told that he would make sure our luggage was unloaded first and that he was calling ahead so someone could meet us and give us a ride to terminal one which is where our flight would be waiting for us. When we arrived to Manila our luggage was not unloaded first, no one at customer service was waiting for us or had heard that we needed help ahead of time, in fact we has to wait behind a large crowd at the customer desk and when we finally got someone's attention and explained our urgency they pointed to the exit door. We walked over and had to again explain our situation to the officer who let is walk through. We had to pass our luggage through an X-ray and again explain to another person our situation who told us to wait for a bus. We sat waiting for a bus that finally came and slowly, ever so slowly, took the longest route around the entire airport, then around the entire tarmac which took over an eternity finally dropped is off at the main entrance. When we walked in Eva Air counter was closed. We had to walk to their customer service office and they informed they had no idea what emails were supposed to be sent on our behalf and that in the system it appeared our flight had been on time. The next flight isn't until the next day. There are no other flights. We spoke with a representative from Philippines airlines who overall said that it was not their problem and offered no solutions whatsoever. I've now missed an important final exam which means I'm going to fail a class, not that Philippines air could care. Luckily Eva Air representatives were more than accommodating and continually apologized for our inconvenience and rebooked us on the next flight even though the best they could do was the next day.
review from
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8.0
Cons: Flight got delayed
review from
-
9.6
Pros: They have a very nice lounge in Cebu with snacks and I was able to use it since I was forced to buy a Premium Economy ticket . I was upgraded to a First Class flight when the plane filled up because of my Premium ticket, and that was nice.
Cons: You used a company called Voyama? to book my ticket. They were NOT helpful when I tried to get information from them. My Phillipine flight did not list on my confirmation# with EVA Air. I understand it was not their flight, but when I printed my itinerary and that first flight was missing, it caused a HUGE panic! EVA Air and Phillipine Air have limited hours, When I could not reach either by phone, I had to go to the Cebu airport to make sure I had a flight, ONLY to find that they were both closed with VERY limited hours! I arrived 4 hrs early for my flight to be sure I had time to make arrangements for a ticket!
review from
-
10.0
Professional
Pros: There ability to turn around a late arriving plane and keep a flight schedule
Cons: I like everything
review from
-
5.3
Late Airlines
Pros: Crew was efficient and courteous.
Cons: The flight was late again. Also, there needs to be a better transition process from on terminal to the other in Manila.
review from
-
4.0
Terrible Information and Help Thru Missed Connection
Cons: Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it.
review from
-
5.6
Flight was delayed for an hour and a half. It sucks!
Pros: The ride was smooth all the wayi
Cons: I didn't like that it was very delayed.
review from
-
5.3
Pros: Service was excellent
Cons: Seat was not able to recline, what a discomfort.
review from
-
2.0
Cons: the flight from davao to manila was delayed by two hours, as a result we missed our connecting flight from Manila to Bangkok, the airline took our luggage of the plane and left it on the gate even though we had a boarding pass to the next flight, and they put us on the next flight which was only two hours later, as a result we missed our international flight from Bangkok to Tel Aviv - horrible airline, I will never fly with them again.
review from
-
5.6
Again delays
Cons: And you want me to travel with you again.... you might want to start praying.... not going to happen.
review from
-
2.0
Delayed flight
Pros: Nothing
Cons: There was a delay of over 6 hours
review from
-
2.0
Delay
Pros: The flight attendant was nice.
Cons: We arrived to our flight 2.5 hours early. We waited past the boarding the boarding time, but there wasn't anyone standing at the counter for us to ask why we hadn't boarded. Finally someone arrives and everyone ran in line. We boarded our flight 0950 which was the time our flight was supposed to take off. Our flight was Boracay to Manila. At Manila we were supposed to take our final flight to JFK. So I talked to the male flight attendant and explained to him the situation. He told me we would be leaving shortly and assured me we would make our next flight. Then another gentleman wearing ground crew's uniform came on the plane and asked us for our names and next flight's information. He told us he would send an email to Eva Air to let them know to hold our flight. He also told that he would make sure our luggage was unloaded first and that he was calling ahead so someone could meet us and give us a ride to terminal one which is where our flight would be waiting for us. When we arrived to Manila our luggage was not unloaded first, no one at customer service was waiting for us or had heard that we needed help ahead of time, in fact we has to wait behind a large crowd at the customer desk and when we finally got someone's attention and explained our urgency they pointed to the exit door. We walked over and had to again explain our situation to the officer who let is walk through. We had to pass our luggage through an X-ray and again explain to another person our situation who told us to wait for a bus. We sat waiting for a bus that finally came and slowly, ever so slowly, took the longest route around the entire airport, then around the entire tarmac which took over an eternity finally dropped is off at the main entrance. When we walked in Eva Air counter was closed. We had to walk to their customer service office and they informed they had no idea what emails were supposed to be sent on our behalf and that in the system it appeared our flight had been on time. The next flight isn't until the next day. There are no other flights. We spoke with a representative from Philippines airlines who overall said that it was not their problem and offered no solutions whatsoever. I've now missed an important final exam which means I'm going to fail a class, not that Philippines air could care. Luckily Eva Air representatives were more than accommodating and continually apologized for our inconvenience and rebooked us on the next flight even though the best they could do was the next day.
review from
Flight status
PAL Express route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
2483
Seoul
ICN
Tagbilaran
TAG
2482
Tagbilaran
TAG
Seoul
ICN
2572
Saipan
SPN
Manila
MNL
2571
Manila
MNL
Saipan
SPN
Top airports served by PAL Express
PAL Express contact information
- 2P IATA code
- +1 800 435 9725 Call
- philippineairlines.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.