Guest reviews
Overall rating
7.1
Good
Based on 97 reviews
Overall
7.2
Boarding
7.1
Comfort
7.2
Crew
7.6
Entertainment
6.7
Food
6.9
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Recent reviews
- All reviews
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- Neutral
- Negative
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10.0
Awesome
Pros: Best company there is i always choose them when coming to the philippines
Cons: Nothing
review from
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7.6
Pros: Good coffee is always good at the last leg of the trip.
Cons: Our gate was changed last minute which caused a little bit of confusion. Once ready to board we walked down 4 flights of stairs (mind you I traveled with 2 children each carrying their own luggage carry ons), jumped on a bus and stopped mid way and sat idle for some time until we were able to walk up another staircase to the plane. Is it normal for all laoag flights to go through this process? Each time I traveled I've been squeezed into a bus with 20-30 tired and irritable travelers. Each time the bus stops at the runway the driver gets harassed with bantering and cynic sarcasm of how typical this is of PAL. If PAL can find a way to shorten this process with the connecting flight you would make more Ilocano travelers happy!
review from
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9.3
Going to fly with them again!
Pros: On time service and a very well maintained aircraft.
review from
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8.0
Pros: Watching all the videos, and food
Cons: The seats are to small for me I'm a tall person and I need leg room how can I get the emergency doors for seating because it has lots of leg room can you let me kno how can I get those seats thank you....
review from
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8.0
Good
Pros: Clean safery
Cons: Streets
review from
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5.3
Late Airlines
Pros: Crew was efficient and courteous.
Cons: The flight was late again. Also, there needs to be a better transition process from on terminal to the other in Manila.
review from
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9.6
Pros: They have a very nice lounge in Cebu with snacks and I was able to use it since I was forced to buy a Premium Economy ticket . I was upgraded to a First Class flight when the plane filled up because of my Premium ticket, and that was nice.
Cons: You used a company called Voyama? to book my ticket. They were NOT helpful when I tried to get information from them. My Phillipine flight did not list on my confirmation# with EVA Air. I understand it was not their flight, but when I printed my itinerary and that first flight was missing, it caused a HUGE panic! EVA Air and Phillipine Air have limited hours, When I could not reach either by phone, I had to go to the Cebu airport to make sure I had a flight, ONLY to find that they were both closed with VERY limited hours! I arrived 4 hrs early for my flight to be sure I had time to make arrangements for a ticket!
review from
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4.0
Terrible Information and Help Thru Missed Connection
Cons: Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it.
review from
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5.6
Flight was delayed for an hour and a half. It sucks!
Pros: The ride was smooth all the wayi
Cons: I didn't like that it was very delayed.
review from
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5.3
Pros: Service was excellent
Cons: Seat was not able to recline, what a discomfort.
review from
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2.0
Cons: the flight from davao to manila was delayed by two hours, as a result we missed our connecting flight from Manila to Bangkok, the airline took our luggage of the plane and left it on the gate even though we had a boarding pass to the next flight, and they put us on the next flight which was only two hours later, as a result we missed our international flight from Bangkok to Tel Aviv - horrible airline, I will never fly with them again.
review from
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5.6
Again delays
Cons: And you want me to travel with you again.... you might want to start praying.... not going to happen.
review from
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10.0
Awesome
Pros: Best company there is i always choose them when coming to the philippines
Cons: Nothing
review from
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9.3
Going to fly with them again!
Pros: On time service and a very well maintained aircraft.
review from
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9.6
Pros: They have a very nice lounge in Cebu with snacks and I was able to use it since I was forced to buy a Premium Economy ticket . I was upgraded to a First Class flight when the plane filled up because of my Premium ticket, and that was nice.
Cons: You used a company called Voyama? to book my ticket. They were NOT helpful when I tried to get information from them. My Phillipine flight did not list on my confirmation# with EVA Air. I understand it was not their flight, but when I printed my itinerary and that first flight was missing, it caused a HUGE panic! EVA Air and Phillipine Air have limited hours, When I could not reach either by phone, I had to go to the Cebu airport to make sure I had a flight, ONLY to find that they were both closed with VERY limited hours! I arrived 4 hrs early for my flight to be sure I had time to make arrangements for a ticket!
review from
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7.6
Pros: Good coffee is always good at the last leg of the trip.
Cons: Our gate was changed last minute which caused a little bit of confusion. Once ready to board we walked down 4 flights of stairs (mind you I traveled with 2 children each carrying their own luggage carry ons), jumped on a bus and stopped mid way and sat idle for some time until we were able to walk up another staircase to the plane. Is it normal for all laoag flights to go through this process? Each time I traveled I've been squeezed into a bus with 20-30 tired and irritable travelers. Each time the bus stops at the runway the driver gets harassed with bantering and cynic sarcasm of how typical this is of PAL. If PAL can find a way to shorten this process with the connecting flight you would make more Ilocano travelers happy!
review from
-
8.0
Pros: Watching all the videos, and food
Cons: The seats are to small for me I'm a tall person and I need leg room how can I get the emergency doors for seating because it has lots of leg room can you let me kno how can I get those seats thank you....
review from
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8.0
Good
Pros: Clean safery
Cons: Streets
review from
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5.3
Late Airlines
Pros: Crew was efficient and courteous.
Cons: The flight was late again. Also, there needs to be a better transition process from on terminal to the other in Manila.
review from
-
4.0
Terrible Information and Help Thru Missed Connection
Cons: Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it.
review from
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5.6
Flight was delayed for an hour and a half. It sucks!
Pros: The ride was smooth all the wayi
Cons: I didn't like that it was very delayed.
review from
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5.3
Pros: Service was excellent
Cons: Seat was not able to recline, what a discomfort.
review from
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2.0
Cons: the flight from davao to manila was delayed by two hours, as a result we missed our connecting flight from Manila to Bangkok, the airline took our luggage of the plane and left it on the gate even though we had a boarding pass to the next flight, and they put us on the next flight which was only two hours later, as a result we missed our international flight from Bangkok to Tel Aviv - horrible airline, I will never fly with them again.
review from
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5.6
Again delays
Cons: And you want me to travel with you again.... you might want to start praying.... not going to happen.
review from
Flight status
PAL Express route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
2483
Seoul
ICN
Tagbilaran
TAG
2482
Tagbilaran
TAG
Seoul
ICN
Top airports served by PAL Express
PAL Express contact information
- 2P IATA code
- +1 800 435 9725 Call
- philippineairlines.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.