Traveller reviews
Overall rating
7.3
Good
Based on 229 reviews
Boarding
7.4
Comfort
7.4
Crew
7.9
Entertainment
6.9
Food
7.1
PAL Express information
| IATA code | 2P |
|---|---|
| Routes | 2 |
| Top route | Kalibo to Nanjing Lukou Intl |
| Airports served | 2 |
| Top airport | Kalibo |
PAL Express traveller reviews
Pros
"It was a comfortable ride."
(in 7 reviews)
"The flight attendant was nice."
(in 11 reviews)
Cons
"The flight was very late."
(in 31 reviews)
"The flight was very late."
(in 18 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
eva
choice seats
connecting flight
luggage from the carousel
delayed flight
result we missed
hours early
delayed by two hours
comfortable ride
counter was closed
good coffee
passengers waited
flight attendant
flight crew awesome
losing my luggage
-
3.2
Pros: Ontime
Cons: Food, boarding
review from
-
8.0
Cons: My connecting flight going to CGY from MNL August 24th was really depressing - took very long on the runway, assuming it's due to runway traffic? BUT, don't they know these problem occurs almost daily? then my luggage wasn't on my flight? had to stay 1night in hotel which PAL should've pay for.
review from
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9.0
Pros: Everything was smooth except that the flight was delayed.
Cons: Flights should be on time.
review from
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8.4
Pros: Nothing special about this flight but everything up to standard.
Cons: 30 min delay due to Manila airport constraints. Is there any plan to actually finish the construction of Manila airport? Seems like my whole adult life the reconstruction is still going on and on. Probably my grandchildren will see the finish but I lost hope.
review from
-
2.6
Pros: No smile,
Cons: Smile
review from
-
10.0
Pros: crew is nice
Cons: good crews
review from
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7.0
Pros: The crew was excellent on this flight.
Cons: Airport organization, traffic flow overall was not good.
review from
-
3.0
Cons: Not good for elderly passengers w/ health issues and traveling alone!!! Ridiculous delays. Extremely inconvenienced at the Holiday Inn Hotel, where PAL bused us early morning b/c plane was grounded. Waited too long to check into hotel room until PAL resolved payment issue. Departed SF next day.
review from
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10.0
Pros: the crew were amazing. ...helpful and courteous
review from
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9.2
Pros: The crew were amazing
review from
-
10.0
Pros: They bumped us up to seats with unlimited leg room (no seats in front of us). It was an incredibly comfortable flight. Since it was also a very short flight, I can't say all that much
review from
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5.0
Pros: Seat was okay but mine was not the seat assigned to me - which was non- existent.
Cons: Punctuality to fly to destination was lacking.
review from
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10.0
Pros: Overall great.
Cons: Was not able to online check in
review from
-
10.0
Cons: If the stewardes would at least smile and made me feel welcome
review from
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8.6
Pros: crew are amazing
Cons: I did not like the fact that they moved my flight time and notified me the day before. Coron has poor connectivity, luckily I checked my email the day before and noticed that our flights were moved a few hours early.we were bumped up unfortunately even when tickets were bought full price.
review from
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5.6
Cons: Be ONTIME BUT YOUR ALWAYS LATE, 30 MIN THIS TIME
review from
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8.6
Pros: The crew was amazing as always and the food was also very good.
Cons: I did not find the seat to be very comfortable. The seat cushion was very uncomfortable to sit on for such a long flight. This prevented me from getting any sleep on the plane.
review from
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6.0
Pros: Crew was great!
Cons: We didn’t appreciate the delay.
review from
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2.3
Pros: None
Cons: Be on time
review from
-
10.0
Pros: I liked that we arrived safely!
Cons: They accomplished what they set out to do!
review from
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8.0
Cons: The flight was very late. The bathroom had no toilet paper, or soap
review from
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8.0
Cons: Delayed flightsToo
review from
-
3.6
PAL delayed twice, business class left a lot to be desired
Pros: The fact that we were in a lounge that saved our sanity
Cons: Everything - the delays, the miscommunication, the lack of information, quality of business class
review from
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8.3
Pros: Crew are polite, attentive and helpful
Cons: No vegetarian meals or wine on PAL domestic flights. I don’t think the flight had entertainment available.
review from
-
2.0
SCAM!...
Pros: I like nothing about this airlines!..they are SCAM!!! SCAM!!!!
Cons: DELAYED for more than 3 hours..I’m done with this airline.
review from
-
4.0
Pros: Professional crew
Cons: New plane . Clean . Super delayed flight with no extra compensation to us.
review from
-
7.6
Pros: Snack was served, transfer was easy, organized. My check through baggage was handled well.
Cons: Cramp space,
review from
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7.3
Ok
Pros: Bus transfers, helpful ground personnel.
Cons: Not enough legroom in the plane
review from
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6.0
Cons: Very disorganized as we didn’t know which way to go looking for terminal 2 despite all the answers we got from asking the airport staff, security and information desk!
review from
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4.6
Worst exoerience
Pros: None
Cons: Two hours flight delay from sfo to the philipines. Had to land in japan because they ran out of gas. I had a domestuc connecting flight and had to get my luggage from the carousel. Go through customs and re check rhe luggage in for domestic flught and catch the connecting flight. Heading back to Sfo same routine.
review from
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5.0
Plane always late
Pros: A 1 hour flight took 2.5 because we circled Manila
review from
-
8.0
Few minutes delayed but still a good flight
Pros: free snacks
Cons: Delayed boarding
review from
-
10.0
Pros: Customer service was excellent
review from
-
8.0
Pros: the flight was good and on time
review from
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9.6
Pros: The folks working the terminal desk and flight crews were very helpful
Cons: the checkin desk did not route my check-in baggage all the way to my final destination almost making me late
review from
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4.6
Cons: Delayed flight by 1 hr
review from
-
4.0
Pros: They gave us snacks and the crew were nice
Cons: Its a delayed flight.
review from
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5.2
Pros: the people
Cons: flight was delayed and luggage was lost it cost us money. whats next.
review from
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7.3
Good Airline
Pros: Flexibility to change flight, food and baggage allowance
Cons: sometimes they delay departure
review from
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4.6
Pros: Nothing
Cons: Cramped seating, difficult to get to the bathroom, no entertainment, disorganized boarding process.
review from
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4.6
Changed luggage allowance without notice on return flight
Pros: 15 kg one way, 10 kg on return. Overhead bins too small to accommodate carryons.
review from
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10.0
Cons: The flight delay announcements were not easy to unserarmtand & not timely.
review from
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3.6
Didnt get choice seats
Cons: Bought choice seats for comfort and legroom, but did not get them due to aircraft change
review from
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3.6
Cons: Too many changes, cost an overnight stay in Manila costing 7k + php
review from
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10.0
Pros: It was a comfortable ride
review from
-
10.0
Pros: Excellent
Cons: Low snacks
review from
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3.6
Flight resched 24 hour prior to flight
Pros: The crew are awesome. We left my son’s carry on (in it was his homework) at tge baggage claim area. AJ pleasantly kept it for us.
Cons: We are in Coron (an remote island with hardly no internet) and luckily I received. An email notification that our flight was resched 2 hours early. I asked them why, they said they are overbooked. I did not consent to this but they said that they have notified my travel agent which is Kayak. They have apologized but there us nothing they can do.I told them I do not want to be resched early at 0800 which means we have to leave the resort at 0500 since the resort is in an island and the travel to the airport is about 1 hour. I have a 7 year and elderly in laws in their 70s. I want them to have adequate rest since the previous day we were island hopping for 8 hours. I do not like the fact that they would bump a group of 7 whenever they want to.
review from
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2.0
Late Again
Pros: At 1210 they finally announced our plane was late. Onky after i asked them if we were going to board ontime i was told POSSIBLY. HOW IS THAT WHEN THERE IS NO PLANE TO BOARD. WE WERE 95 MINUTES LATE REACHING DUMAGUETE. THIS AIRLINE IS HORRIBLE. AND YOUR APP SHOWS ARRIVED ON TIME WHAT A JOKE
Cons: Everything PAL IS HORRIBLE I ONKY FKY THEN BECAUSE THE ONKY ITHER AIRLINE IS WORSE
review from
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6.0
Pros: The staff was nice enough
Cons: Philippine Airlines is rarely on schedule
review from
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8.3
Pros: Staff was very nice!
Cons: Very crowded and not organized at the check in lines.
review from
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10.0
Ahhhh finally a sweet experience with an airline!
Pros: clean plane, roomy seats, a pleasant change from the planes in the states. At first, I was disappointed to see that I was flying in a propeller powered plane, but as I experienced the flight I was pleasantly surprised to find that this plane was the newest, most high tech sophisticated prop plane I've ever been on. (I'm used to dilapidated old turboprop planes kept running from the 50's and 60's) I look forward to my next PAL flight & highly recommend them to anyone considering a trip.
Cons: Initially, the fact that it wasn't a jet, but all that changed after I flew in it
review from
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7.0
Pros: Our gate was vague Plane was 1 hour late and no one told us
review from
-
9.0
Pros: Great quick flight. About half the time as before.
review from
-
9.3
Pros: From check in to arrival was great with no problems.
Cons: Only a brief delay of 25 minutes.
review from
-
9.0
Pros: Quick boarding and seat was comfortable.
Cons: Just water, tea or coffee to drink. No juices available.
review from
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8.0
Pros: Short flight
Cons: Not enough leg room
review from
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2.0
Pros: Nothing
Cons: Xiamen airlines is horrible. The staff is rude and not at all accommodating.
review from
-
2.3
Cons: Flight attendants were pleasant but did not necessarily do their job well. I lit up my call button because I needed a blanket. 3 flight attendants walked by it and did not even glance at me. It was blinking because I had to look up several times to ensure that I wasn't crazy.One walked by it twice. I had to actually signal them with my hand. I asked for a blanket and I got a curt response "we don't have enough blankets". Secondly everyone on the flight was freezing. Why so cold PA?
review from
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10.0
Awesome
Pros: Best company there is i always choose them when coming to the philippines
Cons: Nothing
review from
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7.6
Pros: Good coffee is always good at the last leg of the trip.
Cons: Our gate was changed last minute which caused a little bit of confusion. Once ready to board we walked down 4 flights of stairs (mind you I traveled with 2 children each carrying their own luggage carry ons), jumped on a bus and stopped mid way and sat idle for some time until we were able to walk up another staircase to the plane. Is it normal for all laoag flights to go through this process? Each time I traveled I've been squeezed into a bus with 20-30 tired and irritable travelers. Each time the bus stops at the runway the driver gets harassed with bantering and cynic sarcasm of how typical this is of PAL. If PAL can find a way to shorten this process with the connecting flight you would make more Ilocano travelers happy!
review from
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9.0
Pros: Everything was smooth except that the flight was delayed.
Cons: Flights should be on time.
review from
-
10.0
Pros: crew is nice
Cons: good crews
review from
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10.0
Pros: the crew were amazing. ...helpful and courteous
review from
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9.2
Pros: The crew were amazing
review from
-
10.0
Pros: They bumped us up to seats with unlimited leg room (no seats in front of us). It was an incredibly comfortable flight. Since it was also a very short flight, I can't say all that much
review from
-
10.0
Pros: Overall great.
Cons: Was not able to online check in
review from
-
10.0
Cons: If the stewardes would at least smile and made me feel welcome
review from
-
8.6
Pros: crew are amazing
Cons: I did not like the fact that they moved my flight time and notified me the day before. Coron has poor connectivity, luckily I checked my email the day before and noticed that our flights were moved a few hours early.we were bumped up unfortunately even when tickets were bought full price.
review from
-
8.6
Pros: The crew was amazing as always and the food was also very good.
Cons: I did not find the seat to be very comfortable. The seat cushion was very uncomfortable to sit on for such a long flight. This prevented me from getting any sleep on the plane.
review from
-
10.0
Pros: I liked that we arrived safely!
Cons: They accomplished what they set out to do!
review from
-
10.0
Pros: Customer service was excellent
review from
-
9.6
Pros: The folks working the terminal desk and flight crews were very helpful
Cons: the checkin desk did not route my check-in baggage all the way to my final destination almost making me late
review from
-
10.0
Cons: The flight delay announcements were not easy to unserarmtand & not timely.
review from
-
10.0
Pros: It was a comfortable ride
review from
-
10.0
Pros: Excellent
Cons: Low snacks
review from
-
10.0
Ahhhh finally a sweet experience with an airline!
Pros: clean plane, roomy seats, a pleasant change from the planes in the states. At first, I was disappointed to see that I was flying in a propeller powered plane, but as I experienced the flight I was pleasantly surprised to find that this plane was the newest, most high tech sophisticated prop plane I've ever been on. (I'm used to dilapidated old turboprop planes kept running from the 50's and 60's) I look forward to my next PAL flight & highly recommend them to anyone considering a trip.
Cons: Initially, the fact that it wasn't a jet, but all that changed after I flew in it
review from
-
9.0
Pros: Great quick flight. About half the time as before.
review from
-
9.3
Pros: From check in to arrival was great with no problems.
Cons: Only a brief delay of 25 minutes.
review from
-
9.0
Pros: Quick boarding and seat was comfortable.
Cons: Just water, tea or coffee to drink. No juices available.
review from
-
10.0
Awesome
Pros: Best company there is i always choose them when coming to the philippines
Cons: Nothing
review from
-
8.0
Cons: My connecting flight going to CGY from MNL August 24th was really depressing - took very long on the runway, assuming it's due to runway traffic? BUT, don't they know these problem occurs almost daily? then my luggage wasn't on my flight? had to stay 1night in hotel which PAL should've pay for.
review from
-
8.4
Pros: Nothing special about this flight but everything up to standard.
Cons: 30 min delay due to Manila airport constraints. Is there any plan to actually finish the construction of Manila airport? Seems like my whole adult life the reconstruction is still going on and on. Probably my grandchildren will see the finish but I lost hope.
review from
-
7.0
Pros: The crew was excellent on this flight.
Cons: Airport organization, traffic flow overall was not good.
review from
-
8.0
Cons: The flight was very late. The bathroom had no toilet paper, or soap
review from
-
8.0
Cons: Delayed flightsToo
review from
-
8.3
Pros: Crew are polite, attentive and helpful
Cons: No vegetarian meals or wine on PAL domestic flights. I don’t think the flight had entertainment available.
review from
-
7.6
Pros: Snack was served, transfer was easy, organized. My check through baggage was handled well.
Cons: Cramp space,
review from
-
7.3
Ok
Pros: Bus transfers, helpful ground personnel.
Cons: Not enough legroom in the plane
review from
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8.0
Few minutes delayed but still a good flight
Pros: free snacks
Cons: Delayed boarding
review from
-
8.0
Pros: the flight was good and on time
review from
-
7.3
Good Airline
Pros: Flexibility to change flight, food and baggage allowance
Cons: sometimes they delay departure
review from
-
8.3
Pros: Staff was very nice!
Cons: Very crowded and not organized at the check in lines.
review from
-
7.0
Pros: Our gate was vague Plane was 1 hour late and no one told us
review from
-
8.0
Pros: Short flight
Cons: Not enough leg room
review from
-
7.6
Pros: Good coffee is always good at the last leg of the trip.
Cons: Our gate was changed last minute which caused a little bit of confusion. Once ready to board we walked down 4 flights of stairs (mind you I traveled with 2 children each carrying their own luggage carry ons), jumped on a bus and stopped mid way and sat idle for some time until we were able to walk up another staircase to the plane. Is it normal for all laoag flights to go through this process? Each time I traveled I've been squeezed into a bus with 20-30 tired and irritable travelers. Each time the bus stops at the runway the driver gets harassed with bantering and cynic sarcasm of how typical this is of PAL. If PAL can find a way to shorten this process with the connecting flight you would make more Ilocano travelers happy!
review from
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3.2
Pros: Ontime
Cons: Food, boarding
review from
-
2.6
Pros: No smile,
Cons: Smile
review from
-
3.0
Cons: Not good for elderly passengers w/ health issues and traveling alone!!! Ridiculous delays. Extremely inconvenienced at the Holiday Inn Hotel, where PAL bused us early morning b/c plane was grounded. Waited too long to check into hotel room until PAL resolved payment issue. Departed SF next day.
review from
-
5.0
Pros: Seat was okay but mine was not the seat assigned to me - which was non- existent.
Cons: Punctuality to fly to destination was lacking.
review from
-
5.6
Cons: Be ONTIME BUT YOUR ALWAYS LATE, 30 MIN THIS TIME
review from
-
6.0
Pros: Crew was great!
Cons: We didn’t appreciate the delay.
review from
-
2.3
Pros: None
Cons: Be on time
review from
-
3.6
PAL delayed twice, business class left a lot to be desired
Pros: The fact that we were in a lounge that saved our sanity
Cons: Everything - the delays, the miscommunication, the lack of information, quality of business class
review from
-
2.0
SCAM!...
Pros: I like nothing about this airlines!..they are SCAM!!! SCAM!!!!
Cons: DELAYED for more than 3 hours..I’m done with this airline.
review from
-
4.0
Pros: Professional crew
Cons: New plane . Clean . Super delayed flight with no extra compensation to us.
review from
-
6.0
Cons: Very disorganized as we didn’t know which way to go looking for terminal 2 despite all the answers we got from asking the airport staff, security and information desk!
review from
-
4.6
Worst exoerience
Pros: None
Cons: Two hours flight delay from sfo to the philipines. Had to land in japan because they ran out of gas. I had a domestuc connecting flight and had to get my luggage from the carousel. Go through customs and re check rhe luggage in for domestic flught and catch the connecting flight. Heading back to Sfo same routine.
review from
-
5.0
Plane always late
Pros: A 1 hour flight took 2.5 because we circled Manila
review from
-
4.6
Cons: Delayed flight by 1 hr
review from
-
4.0
Pros: They gave us snacks and the crew were nice
Cons: Its a delayed flight.
review from
-
5.2
Pros: the people
Cons: flight was delayed and luggage was lost it cost us money. whats next.
review from
-
4.6
Pros: Nothing
Cons: Cramped seating, difficult to get to the bathroom, no entertainment, disorganized boarding process.
review from
-
4.6
Changed luggage allowance without notice on return flight
Pros: 15 kg one way, 10 kg on return. Overhead bins too small to accommodate carryons.
review from
-
3.6
Didnt get choice seats
Cons: Bought choice seats for comfort and legroom, but did not get them due to aircraft change
review from
-
3.6
Cons: Too many changes, cost an overnight stay in Manila costing 7k + php
review from
-
3.6
Flight resched 24 hour prior to flight
Pros: The crew are awesome. We left my son’s carry on (in it was his homework) at tge baggage claim area. AJ pleasantly kept it for us.
Cons: We are in Coron (an remote island with hardly no internet) and luckily I received. An email notification that our flight was resched 2 hours early. I asked them why, they said they are overbooked. I did not consent to this but they said that they have notified my travel agent which is Kayak. They have apologized but there us nothing they can do.I told them I do not want to be resched early at 0800 which means we have to leave the resort at 0500 since the resort is in an island and the travel to the airport is about 1 hour. I have a 7 year and elderly in laws in their 70s. I want them to have adequate rest since the previous day we were island hopping for 8 hours. I do not like the fact that they would bump a group of 7 whenever they want to.
review from
-
2.0
Late Again
Pros: At 1210 they finally announced our plane was late. Onky after i asked them if we were going to board ontime i was told POSSIBLY. HOW IS THAT WHEN THERE IS NO PLANE TO BOARD. WE WERE 95 MINUTES LATE REACHING DUMAGUETE. THIS AIRLINE IS HORRIBLE. AND YOUR APP SHOWS ARRIVED ON TIME WHAT A JOKE
Cons: Everything PAL IS HORRIBLE I ONKY FKY THEN BECAUSE THE ONKY ITHER AIRLINE IS WORSE
review from
-
6.0
Pros: The staff was nice enough
Cons: Philippine Airlines is rarely on schedule
review from
-
2.0
Pros: Nothing
Cons: Xiamen airlines is horrible. The staff is rude and not at all accommodating.
review from
-
2.3
Cons: Flight attendants were pleasant but did not necessarily do their job well. I lit up my call button because I needed a blanket. 3 flight attendants walked by it and did not even glance at me. It was blinking because I had to look up several times to ensure that I wasn't crazy.One walked by it twice. I had to actually signal them with my hand. I asked for a blanket and I got a curt response "we don't have enough blankets". Secondly everyone on the flight was freezing. Why so cold PA?
review from
Flight status
PAL Express route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
2638
Kalibo
KLO
Nanjing
NKG
2639
Nanjing
NKG
Kalibo
KLO
Top airports served by PAL Express
PAL Express contact information
- 2P IATA code
- +1 800 435 9725 Call
- philippineairlines.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.