Book Payless hire cars in Orlando

Orlando, FL, United States
26 Sep — 3 Oct
Orlando, FL, United States
Sun 26-9
Noon
Sun 3-10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Orlando

Overall rating5.4 OkayBased on 188 reviews
Cleanliness
5.9
Comfort
5.8
Overall
5.0
Pick-up/Drop-off
5.1
Value for money
5.3

Recent reviews

Traveller rating
5
2
9
8
0
Find reviews that mention:
2.0
Cons:I was charged $48.21 more than I should.Reviewed 3 Sep 2020
review fromkayak
2.8
Rude manager, lying employees, terrible customer sCons:Rental agent lied/mislead me while renting the vehicle saying that there's no charge for damage insurance after i declined multiple times for the insurance. While returning the vehicle, I was charged for the insurance. When i complained about it, the location manager was very rude and didn't want to listen. He even threatened to call cops on me and left. I ended up filing complaint with corporate office of payless (ticket #466858). And even for that ticket i haven't received any satisfactory reply. This whole experience has led me to believe Payless doesn't care for its customers and just wanna make money by any means possible. I am not gonna use this company ever again and will tell the same to anyone and everyone.Reviewed 8 Apr 2016
review fromkayak
5.2
A Really Bad First Time Experience with PaylessPros:The Chevy Tahoe was comfortable and easy to drive.Cons:There was only one counter agent working when I went to pick up my vehicle. He was working with a customer and there was some sort of problem as I waited for almost an hour. Then, they didn't have the vehicle I reserved and I had to wait an additional 15 minutes until they found something for me. It appears they gave me an Avis or Budget vehicle. It did not have enough space for all our luggage and passengers so we had to rent another vehicle from one of their competitors. I did not receive a reduced rate for a lower class of vehicle nor was I given a refund.Reviewed 30 Dec 2018
review fromkayak
4.0
Drop-offCons:We were told we could leave keys at drop-off location if we showed after our scheduled drop off. The drop off location was a hotel parking lot with not where to drop the keys. Our initial experience with customer service in resolving the issue was not very helpful. We were told we could not change the drop off location. Not until we spoke to a manager was the situation resolved and we were told we could drop off at another location. However, we were forced to take a taxi to our final destination (our original drop off location was walking distance to our hotel).Reviewed 7 Nov 2017
review fromkayak
3.6
Professional ripoff artists!!Pros:The car was red. Fuel efficient too.Cons:After THREE calls to pick me up and over 45 minutes waiting at midnight, I was transported several miles away from the airport, where I stood in line for ANOTHER 45 minutes. The car was priced double what I was told online, AND they insisted that I purchase their insurance coverage or they would place a three hundred dollar hold on my card! I felt held hostage by these shysters, I had no choice other than call a cab back to the airport since their shuttle driver wouldn't take me back to the airport. I paid $450.00 for a seven day rental. I guess it's buyer beware, but make sure you know what you're getting into, check all fees and restrictions before you pick the cheapest! These people should be deported or at least investigated!! Do not do business with them!Reviewed 23 Nov 2015
review fromkayak
6.4
Too much upselling attemptedPros:Car was clean and drove wellCons:Initially, the agent told me that the only car available in the car class that I reserved, was a Kia. Then asked if I wanted to upgrade because "some people don't like that car", and asked me if I wanted to upgrade for $40 a day more. I was also charged a manditory towing coverage fee. The agent attempted to sell me insurance coverage even though I told her that I already purchased a coverage through kayak. She attempted to misinform me about the coverage that I purchased saying that it had a high deductible. When in fact it was 100% coverage. Then contradicted herself by saying that she was unfamiliar with the company that I chose.Reviewed 9 Feb 2016
review fromkayak
4.4
They get you in a low price and get you out with wPros:Cheap Initial price Thats about it...Cons:-Claim that renter's insurance doesn't work at their company -Their contract is very tricky... makes you initial next to a box that says that "you accept or decline that coverage" but doesnt give you the chance to choose accept or decline so automatically charges you for it. -They try to get you in a larger car and after you say no, they still try a different vehicle outside the one you original reserved. After you say no again, they put you in the class you reserved, but give you the worst available car on their lot. -The car only had 5000 miles on it but it smelled awful. -I could go onReviewed 20 Jul 2016
review fromkayak
7.6
Cons:Picked up car at night when it was dark and dropped off next morning. Drove to hotel and parked in open lot. Nothing hit the windshield while I was driving the car. When I left the car with the rep. (who was very nice) he yelled for me to come back and pointed out a crack that I never saw and he didn't until I had left. Since I never saw the crack and nothing hit the windshield in the short period I drove the car I will make it a point to thoroughly inspect a car regardless of the time of night and to not leave the car until the rep has gone over it twice. Other than that it was a fine rental and I plan to continue renting from you.Reviewed 23 Jan 2018
review fromkayak
4.0
Pros:The vehicle ran well and was in good conditionCons:The checkin process was way too long especially considering when the staff knew what time we were coming. 1.5hour checkin, way too longReviewed 10 Jan 2021
review fromkayak
5.2
Pros:Car was great on gas and drop off was a breeze.Cons:Understaffed pick up location, took over an hour to receive my rental. Car had a slight cigarette smell.Reviewed 25 Oct 2020
review fromkayak
2.4
Don't Use Payless!!!Pros:Absolutely nothing.Cons:It took us almost an hour just to get the car; there were only 2 people working for an onslaught of customers and they were horribly disorganized. That meant me and our kids standing outside in the rain while my husband stood in line for 30mins and then at the counter for another 20 or so because they "couldn't find the keys". The price I was quoted supposedly included all taxes and fees, but when we got to the rental store it was almost $100 more than what we were originally quoted. When I called to get clarification, the operator said the amount charged to me was "way too much" and the specific place I rented from (Orlando, Florida) was "trying to cheat me". This response made me extremely uneasy, obviously. The operator suggested I "haggle the price" when I return the car; I don't think I need to explain why this response is incredibly unprofessional and concerning. Sadly, since this was the only option, we planned on "haggling" about the price upon returning the car. We called and were assured that it would be open at the time of return. Yet, when we arrived at 5am, we were met with "oh sorry, we're not actually open right now, we can't talk about the price with you at this time, we can only accept the car for return". On top of all of the that, the quality of the car was awful, we paid for a car with a 3rd row for our big family and there were only two vents in the very front of the car and the placement of the vents offered NO ac to the back rows. Driving consisted of sweating/crying kids because they were miserably hot. We travel and have to rent cars fairly often and I have never experienced such dishonesty, disorganization, and lack of professionalism. There was not one single redeeming quality about my experience and it's unlikely that I will use kayak.com again since they are the ones who recommended Payless!Reviewed 13 Aug 2016
review fromkayak
4.0
Car Rental with Kayak via Hotwire via Payless on 2/17-19/2018Cons:1) When I went to the spot in the garage that had been assigned to me, a husband and wife arrived shortly after me to rent the same car. I went back to the Payless counter in Orlando expecting to get an upgrade for the inconvenience of lugging my golf bag back to the terminal. The Payless rep did not upgrade me for my inconvenience. 2) The reservation was supposed to be for $73.77 with Payless (via Hotwire). Instead, I was charged $265.53. Now I have to waste MY time figuring out why I was overcharged by almost $200.00.Reviewed 20 Feb 2018
review fromkayak

Where can I find Payless hire cars in Orlando?

1 Jeff Fuqua Blvd, Term A & B, Payless car hires

Address

1 Jeff Fuqua Blvd, Term A & B

Hours

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Phone

+1 407 856 5539

Address

5905 Kirkman Road

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday09:00 - 13:00

Phone

+1 407 226 0793

Address

2125 West Landstreet Road

Hours

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday07:30 - 18:00
Sunday09:00 - 13:00

Phone

+1 407 826 9964

Address

8978 International Drive

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday09:00 - 13:00

Phone

+1 407 370 9829

Address

2305 Hotel Plaza Boulevard

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Phone

+1 407 827 6102

Good to know

Most popular location

1 Jeff Fuqua Blvd, Term A & B

Most popular car type

Intermediate

Top tips for hiring a car from Payless in Orlando

  • Intermediate car hires from Payless in Orlando are around -21% cheaper than other car types, on average

FAQs about hiring a car from Payless in Orlando

  • Intermediate (Toyota Corolla or similar) is the most frequently booked car hire type from Payless in Orlando.

  • Payless has 5 car hire locations in Orlando. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • No (according to our data)

  • No (according to our data)

  • No (according to our data)