Guest reviews
Overall rating
7.8
Good
Based on 2,293 reviews
Overall
7.9
Boarding
7.9
Comfort
7.9
Crew
8.4
Entertainment
6.9
Food
7.8
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Porter Airlines information
| IATA code | PD |
| Routes | 99 |
| Top route | Newark to Toronto Island |
| Airports served | 22 |
| Top airport | Toronto Island |
Porter Airlines traveller reviews
Pros
"Great service, comfortable seats."
(in 16 reviews)
"Free drinks and snacks."
(in 80 reviews)
"Free espresso in waiting area."
(in 7 reviews)
Cons
"Worst customer service!"
(in 6 reviews)
"First flight cancelled."
(in 7 reviews)
"All of their flights are late, so you won't miss a connecting flight"
(in 8 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
waiting area
flight cancelled
connecting flight
free food
great flight
waiting for a gate
small airport
old days
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7.0
Pros: we finally got there
Cons: first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all.
review from
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6.8
Pros: snacks
Cons: the flight was late!!!!!!!!!! without explanation
review from
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6.3
Baggage fees are making porter not competitive
Pros: Quick check in and security. Good choice of on board service.
Cons: The new US$35/direction checked bag fee is much higher than other airlines on the route, and makes porter the more expensive option. Some of the amenities at ytz (free coffee and drinks) are now gone.
review from
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10.0
Pros: Our flight attendant was WONDERFUL! I wish I knew her name. She was the only one with glasses. This was the ~3:15pm flight Nov 25 from Montreal to Toronto. She was very pleasant and attentive, and truly loved her job but not over the top. My friend and I were super impressed by the service of everyone but especially her. The snacks were also a very nice touch. Great prices and deals on flights
review from
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2.6
Delays
Pros: Nothing
Cons: How about maybe a course in customer service ? If I have a question about what’s going on with a flight I paid for, getting shoed away like an infant asking for a toy is ignorant. This is why I never fly this airline unless absolutely necessary. Porter is always ignorant and unpleasant
review from
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6.0
So delayed
Cons: Extremely delayed flight, over 2 hours late
review from
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6.0
Cons: Stay in the airplane for a long time after landing!
review from
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10.0
Cons: Nothing
review from
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10.0
Pros: The flight
Cons: It was on time for once coming back Toronto
review from
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4.0
Pros: Crew and service were good
Cons: Improper information stating the fare could not have carry on bags. Small plane
review from
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2.0
Pros: Nothing
Cons: Everything
review from
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6.0
Good
Pros: The attitude of crew was good and comfortable seats and good service we shoul have plug to charge devices
review from
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10.0
Pros: Our flight attendant was WONDERFUL! I wish I knew her name. She was the only one with glasses. This was the ~3:15pm flight Nov 25 from Montreal to Toronto. She was very pleasant and attentive, and truly loved her job but not over the top. My friend and I were super impressed by the service of everyone but especially her. The snacks were also a very nice touch. Great prices and deals on flights
review from
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10.0
Cons: Nothing
review from
-
10.0
Pros: The flight
Cons: It was on time for once coming back Toronto
review from
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7.0
Pros: we finally got there
Cons: first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all.
review from
-
6.8
Pros: snacks
Cons: the flight was late!!!!!!!!!! without explanation
review from
-
6.3
Baggage fees are making porter not competitive
Pros: Quick check in and security. Good choice of on board service.
Cons: The new US$35/direction checked bag fee is much higher than other airlines on the route, and makes porter the more expensive option. Some of the amenities at ytz (free coffee and drinks) are now gone.
review from
-
2.6
Delays
Pros: Nothing
Cons: How about maybe a course in customer service ? If I have a question about what’s going on with a flight I paid for, getting shoed away like an infant asking for a toy is ignorant. This is why I never fly this airline unless absolutely necessary. Porter is always ignorant and unpleasant
review from
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6.0
So delayed
Cons: Extremely delayed flight, over 2 hours late
review from
-
6.0
Cons: Stay in the airplane for a long time after landing!
review from
-
4.0
Pros: Crew and service were good
Cons: Improper information stating the fare could not have carry on bags. Small plane
review from
-
2.0
Pros: Nothing
Cons: Everything
review from
-
6.0
Good
Pros: The attitude of crew was good and comfortable seats and good service we shoul have plug to charge devices
review from
Flight status
Porter Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
130
New York
EWR
Toronto
YTZ
125
Toronto
YTZ
New York
EWR
541
Toronto
YTZ
Sudbury
YSB
255
Toronto
YTZ
Ottawa
YOW
719
Toronto
YTZ
Washington
IAD
473
Toronto
YTZ
Montreal
YUL
238
Ottawa
YOW
Toronto
YTZ
942
Boston
BOS
Toronto
YTZ
222
Halifax
YHZ
Ottawa
YOW
453
Halifax
YHZ
St. John's
YYT
247
Ottawa
YOW
Moncton
YQM
221
Ottawa
YOW
Saint John
YSJ
247
Thunder Bay
YQT
Toronto
YTZ
941
Toronto
YTZ
Boston
BOS
222
Toronto
YTZ
Thunder Bay
YQT
453
Montreal
YUL
Halifax
YHZ
478
Montreal
YUL
Toronto
YTZ
222
St. John's
YYT
Halifax
YHZ
720
Washington
IAD
Toronto
YTZ
386
Chicago
MDW
Toronto
YTZ
684
Sault Ste Marie
YAM
Toronto
YTZ
514
Québec City
YQB
Toronto
YTZ
532
Sudbury
YSB
Toronto
YTZ
612
Timmins
YTS
Toronto
YTZ
385
Toronto
YTZ
Chicago
MDW
683
Toronto
YTZ
Sault Ste Marie
YAM
513
Toronto
YTZ
Québec City
YQB
450
Toronto
YTZ
Windsor
YQG
611
Toronto
YTZ
Timmins
YTS
215
Ottawa
YOW
Halifax
YHZ
223
Windsor
YQG
Toronto
YTZ
484
Halifax
YHZ
Montreal
YUL
236
Fredericton
YFC
Ottawa
YOW
212
Moncton
YQM
Ottawa
YOW
232
Saint John
YSJ
Ottawa
YOW
223
Ottawa
YOW
Fredericton
YFC
Top airports served by Porter Airlines
- Toronto Island Airport (YTZ)
- Ottawa Airport (YOW)
- Montreal Pierre Elliott Trudeau International Airport (YUL)
- Newark Airport (EWR)
- Halifax Intl Airport (YHZ)
- Thunder Bay Airport (YQT)
- Boston Logan International Airport (BOS)
- Chicago Midway Airport (MDW)
- Windsor Airport (YQG)
- Washington Dulles Intl Airport (IAD)
- Sault Ste Marie Airport (YAM)
- Sudbury Airport (YSB)
- Timmins Airport (YTS)
- St John's Airport (YYT)
- Québec City Airport (YQB)
Porter Airlines contact information
- PD IATA code
- +1 888 619 8622 Call
- flyporter.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
