Traveller reviews
Overall rating
6.7
Good
Based on 418 reviews
Boarding
6.7
Comfort
6.8
Crew
7.8
Entertainment
5.5
Food
6.9
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Porter Airlines information
| IATA code | PD |
|---|---|
| Routes | 12 |
| Top route | Toronto Pearson Intl to Montreal Pierre Elliott Trudeau Intl |
| Airports served | 7 |
| Top airport | Toronto Pearson Intl |
Porter Airlines traveller reviews
Pros
"Crew were friendly and helpful"
(in 27 reviews)
"The free wine is awesome"
(in 33 reviews)
"Really a great experience."
(in 17 reviews)
Cons
"12 hour delay to Toronto!"
(in 14 reviews)
"Their customer service is unbelievably poor"
(in 13 reviews)
"It was a short flight"
(in 180 reviews)
Recent reviews
Traveller rating
525
184
147
180
1
Find reviews that mention:
flight was cancelled
flight attendants
connecting flight
great flight
great service
snacks and drinks
free wine
great experience
due to weather
crew was friendly
customer service
hour delay
small plane
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8.0
the crew was delightful
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10.0
Nothing to improve!!! Love Porter
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6.0
The plane was late and my daughter's luggage was not to be found on arrival, despite having been checked in with mine. I mean, come on.
review from
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10.0
Very efficient company. Boarding was on time, flight left on time and landed early. Snacks were delightful. Staff wee friendly and helpful. Very pleasant experience.
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10.0
Flight was in the air at 6:45 am, as per the schedule. Wonderful.
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8.0
Everything was good
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10.0
Nice experience
review from
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2.0
On time, employees were great- just did not get my bag
review from
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10.0
The service and crew were excellent! Luggage is delivered quickly. Still miss not having an entertainment centre.
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10.0
The woman at the boarding was exceptionally nice!!!! Gold women
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10.0
Efficient, on time, great crew, smooth flight!
review from
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4.0
Flew from Halifax to Toronto with a stop in Ottawa. Once we landed in Ottawa were informed the flight was canceled. Claimed personnel reasons. Doesn’t make sense since we already flew to Ottawa remained on the plane for the continued flight to Toronto.
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8.0
Tim Hortons in the Terminal would nice, $25 for three coffee and three muffins is a bit steep. Other than that everything was great
review from
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4.0
Porter was good. However, the Gotogate was misleading. I bought a flexible on Gotogate and that same flexible on porter equated to a basic. I couldn’t even print out a boarding pass. Porter on the other hand should not nickel and dime you on everything. Not to flexible when it comes to helping you. I have TSA which they saw come up but wouldn’t print out.
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2.0
My first flight was cancelled, the crew could not put me on standby for any subsequent flight the same day, I was rebooked on a flight for the following day which defeated the purpose of my trip. I had to take a taxi to a different airport and buy a new plane ticket, and when I called Porter on the phone they were not helpful in allowing me to file a complaint or request compensation. My return flight was delayed significantly. Overall, poor experience.
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2.0
Do not book with budgetair.com. They will change your fare ticket and force you to buy more and refuse to help you.
review from
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10.0
Nice people to travel with
review from
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10.0
Wonderful team, very friendly
review from
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10.0
Smooth flight
review from
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4.0
The flight was delayed for more than 2 hrs. The plane was changed and staff couldn’t count people so we had to wait even longer while waiting for take off.
review from
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8.0
Flight delayed until next day due to storms. Had to spend night in hotel in Newark AT OUR OWN expense.
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10.0
Great service, decent price. Most convenient airline if you’re located downtown Toronto!
review from
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4.0
The crew on Porter is always fantastic! However, our plane just did not show up for 2 hours and we were not offered any explanation or compensation. After this delay, we then had to wait for Porter in Toronto to come up with a landing plan, creating further delays and this plan didn't even work because once we got to Toronto we had to circle the airport until we could land because there was another plane on the runway. I know that in travel unexpected things can happen, but I think this could have been handled in a more professional way. Staff on the plane, and in the Island airport were fantastic!
review from
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10.0
Porter is always amazing. I feel like a VIP when I fly with you!
review from
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6.0
It’s expensive for the service.
review from
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10.0
on time!!
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10.0
Turbulence meant no beer/beverages on the way to DC. That's fine - but they could have refunded the money they saved from not serving it to passengers instead of just pocketing it.
review from
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10.0
No entertainment on a short flight…. Boston to Toronto
review from
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10.0
No issues with Porter Airlines, however STOP SELLING ANY VIA JUSTFLY.COM THEY ARE SCAMMING PEOPLE!
review from
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6.0
Flight delays both going and return flights
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Porter Airlines FAQs
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Flight status
Porter Airlines route map
Porter Airlines contact information
- PD IATA code
- +1 888 619 8622 Call
- flyporter.com Visit
Overview of Porter Airlines
Controlling its fleet from the Toronto Islands, Porter Airlines maintains a broad ranging network within Canada and into northern United States destinations. Their hub is in a peak vacation location, drawing leisure-minded travelers to use the carrier. Offering routes to more than 15 regional spots across Canada, it serves as a major link between smaller communities and big cities.
Porter Airlines prides itself on delivering first-class hospitality that major commercial competitors may charge for. Alcoholic beverages and snacks are free on flights and are served in actual glassware. Swift processing and connections are available as it is one of only a few airlines that uses the Toronto Islands.
Interline agreements are held with South African Airways, Qatar Airways, Singapore Airlines and Icelandair. These respective partnerships allow customers to travel on connected services under the singular ticket to destinations in South Africa, Senegal, Qatar, Singapore and Iceland. An association with JetBlue allows for further scheduled connections within the United States.
Passengers can choose between Classic, Premium and Premium PLUS. All 3 sections have leather seats and are located within the same cabin with a 2 x 2 layout, meaning you are guaranteed either aisle access or a window view. Passengers in Premium are the first off the plane, while Premium PLUS provides an additional 2 in of legroom (34 in total).
Canadian company De Havilland is the preferred aircraft manufacturer. Porter Airlines has a fleet of twin turboprop planes, such as the Dash 8, which can hold approximately 78 passengers. The aircrafts have a simple white fuselage and a dark blue tail.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.