Traveller reviews
Overall rating
7.3
Good
Based on 1,976 reviews
Boarding
7.5
Comfort
7.0
Crew
8.0
Entertainment
7.4
Food
6.9
Skip to main content
More
Find cheap flights on Qantas Airways
Return
Economy
Qantas Airways information
| IATA code | QF |
|---|---|
| Routes | 224 |
| Top route | Melbourne to Sydney Kingsford Smith |
| Airports served | 60 |
| Top airport | Sydney Kingsford Smith |
Qantas Airways traveller reviews
Pros
"The crew was very nice"
(in 204 reviews)
"The entertainment options were excellent."
(in 75 reviews)
"Great crew and good food"
(in 137 reviews)
Cons
"No privacy in business class."
(in 15 reviews)
"Selection of movies was weak."
(in 19 reviews)
"So little leg room in economy!"
(in 27 reviews)
Recent reviews
Traveller rating
1011
453
298
181
7
Find reviews that mention:
flight attendants
short flight
food was good
crew was great
seats are comfortable
entertainment system
window seat
great entertainment
great service
movie selection
leg room
flight was delayed
business class
person in front
vegetarian meals
-
8.0
Liked the onboard wifi and that the plane was on time. Boring snack. Absolutely hate having to sit next and close to a stranger. Wish I was rich!!
review from
-
8.0
I liked that the flight was on time, the snack wasn’t bad but the seats were small and everytime my husband moved in his seat, my seat moved too.
review from
-
6.0
Flight was fine but Kate Worse was having the booking bounced from one flight to another after having booked and paid
review from
-
6.0
We sat on the tarmac for over one hour, in Sydney, putting us late into Dallas. Because of that I barely made my connecting flight, and my luggage did NOT make my connecting flight. Meaning I had to stay at La Guardia till 1:00am in the morning, to wait for my luggage that came on a later flight.
review from
-
10.0
Crew was excellent as always with Qantas staff. My video monitor quit working twice and I gave up on it working.
review from
-
4.0
Staff are great, the transfer process from International to Domestic terminals was an utter mess! Zero communication and nobody knew what bus to take.
review from
-
8.0
Check in . Should be at least one staff member on duty at Melbourne airport at all times. Check in should begin earlier than 4 hours before take off . The check in staff should not be laughing and joking setting up check in desks as hundreds of people are already cued . They should begin check in as soon as set up
review from
-
8.0
It was great to have entertainment screens on this flight.
review from
-
6.0
Jammed full flights
review from
-
4.0
I ask for a change of flight from Los Angeles to Sydney and I payed $34 but when I arrive in the airport I was checked in the flight from Los Angeles to Melbourne which was de original flight I booked.
review from
-
10.0
Fabulous crew
review from
-
2.0
EVERYTHING
review from
-
10.0
Food used to be good 👍
review from
-
10.0
Easy flight and smooth journey. Some delays in boarding, but were made up in flight.
review from
-
2.0
Not good at all
review from
-
6.0
The staff at the airport could be much helpful and nicer
review from
-
10.0
No individual entertainment screens on this flight. Would have been nice to know beforehand.
review from
-
8.0
No changes needed. All good. Very smooth landing. 👍
review from
-
10.0
Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
review from
-
1.9
MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
review from
-
10.0
Pros: The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else.
review from
-
6.0
Cons: Business does not have salad for everyone, I missed out salad
review from
-
4.0
Cons: No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19
review from
-
8.0
Cons: I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut.
review from
-
3.6
Pros: Crew ok
Cons: Seat comfort and meals left a lot to be desired...review from
-
10.0
Cons: Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne
review from
-
7.6
Pros: The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight.
Cons: I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone.review from
-
4.0
Cons: 30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this.
review from
-
9.0
Cons: I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance.
review from
-
9.3
Pros: Boarding through two doors made the process faster.
Cons: A better explanation of the lunch choices would be helpfulreview from
Qantas Airways FAQs
What is Qantas Airways' carry-on size allowance?
Where does Qantas Airways fly to?
What is Qantas Airways’ primary hub?
How does KAYAK find such low prices on Qantas Airways flights?
Flight status
Qantas Airways route map
Top airports served by Qantas Airways
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Airport (MEL)
- Brisbane Airport (BNE)
- Perth Airport (PER)
- Adelaide Airport (ADL)
- Auckland Intl Airport (AKL)
- Cairns Airport (CNS)
- Darwin Airport (DRW)
- Singapore Changi Airport (SIN)
- Los Angeles Airport (LAX)
- Mackay Airport (MKY)
- Townsville Airport (TSV)
- Coolangatta Gold Coast Airport (OOL)
- Christchurch Airport (CHC)
- Wellington Airport (WLG)
Qantas Airways contact information
- QF IATA code
- +65 6415 7373 Call
- qantas.com Visit
Overview of Qantas Airways
To keep travelers entertained during their flight, Qantas Airways has developed its very own app that can be downloaded for free onto your cell phone or tablet before the plane takes off in order to have access to over 1,000h of popular films, television shows, and music while in the air.
Depending on your personal preferences, there are four classes that you can choose to fly in with Qantas Airways. Economy is a standard choice that gives you access to amenities such as in-flight entertainment and free snacks, while Premium Economy will provide you with a warm meal and complimentary alcoholic beverages. For a particularly comfortable trip, opt for Business, as you will have access to a spacious lie-down seat, or First, a luxurious option that includes a bed, free pajamas, slippers, and toiletries, including a dental kit and lotion.
This airline’s fleet is composed of upwards of 5 different types of aircrafts that add up to over 130 individual planes, with most of them being either Boeing or Airbus. The Boeing 737-800 is the company’s smallest plane, as it can only fit up to 174 passengers, but it is also used the most frequently, as it is convenient for middle-range flights. Holding up to almost 500 people, the Airbus A380-800 is the aircraft that is used most often for long international flights.
Qantas Airways codeshares and has partnerships with a variety of airlines from different countries, with Air New Zealand, Cathay Pacific, Jetstar Airways, and KLM being some of the most common airlines.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.