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Pros: COnnecting flight from Casablanca to JFK was great. First flight from AMS to Casablanca was not great. The plane was dirty and it smelled. Also, I was not provided the vegetarian meal I requested so I did not eat that occurred on both flights so I ate candy for 12 hours. Not cool

Cons: Was not given meal requested

Cons: Was not given meal requested

Poor Operational Processes

Pros: Food was passable. Tv worked.

Cons: Boarding was late and otrociously managed. Attendants weren't attentive. Bathrooms were horribly maintained.

Cons: We sat on a hot bus blowing hot air on the tarmac waiting to board the plane for 15 - 20 minutes. Then we sat on a hot plane with no A/C without updates for 30 minutes. It was a terrible waiting experience and I was very uncomfortable, especially with my infant in my lap.

Pros: Boeing 787 was a nice new model.

Cons: Essentially no hospitality from airplane staff. Not at all helpful. Rude. No communication about what to expect next. Food was bad!!

Cons: plane was on runway for 6 hours prior to takeoff, even had to go back and refuel midway. Crew did not pass out headsets until 5 hours into delay even though asked multiple times. six hour delay on a seven hour flight is not acceptable when there was only a 15 minute rain squall as the basis.