Find cheap flights on Shanghai Airlines

Terrible customer service

Pros: They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat.

Cons: Customer service

The worst experience of my life

Pros: I was treated horribly. This airline has no common decency or respect. Completely relived my honeymoon. You should stop working with this company immediately.

Cons: Everything !! The worst customer service I’ve ever experienced.

Cons: Plane is too small and bathrooms small chaotic bording

Pros: Stewardesses hard working and nicer looking

Cons: leg room was very poor.

Ugggg

Pros: Clean plane, courteous attendants

Cons: The 45 minute bus ride from the gate to the aircraft.....

We made it!

Pros: The staff were really kind and helpful. Very clean and offered a pillow and blanket.

Cons: Small plane, no entertainment. We were asleep and missed the food/ drink. The boarding was chaotic, they let us all get off a bus in the middle of the tarmac. Very disorganized. It was an experience haha.