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Cons: Veg meal options

Cons: The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray.

Pros: The price was good

Cons: I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct

Pros: The crews are very friendly nice and helpful!

Cons: Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?

Cons: Company website does not work and cannont do check in ahead of time.

Pros: Food was OK

Cons: Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain

Pros: Nothing this was the worst flight I've ever been on.

Cons: The crew didn't have any control of the passengers and they let them do whatever they wanted.

Pros: Crew was good

Cons: Seat assignment.

Pros: The crew were attentive but appeared to be new

Cons: The seats were uncomfortable and the food was poor quality and selection

Pros: The crews were amazing, quick services.

Cons: The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough.

Cons: Different site next time

Pros: Terrible service

Cons: Terrible service

Pros: friendly helpful crew

Cons: They routed me Kota Kinabalu-Shanghai-Quingdao-San Francisco, yet could not check my luggage all the way nor issue boarding passes for all legs. Luckily I had 4 hrs transit in Shanghai, had to get 24hrs visa, claim my bag, recheck it to Quingdao and there recheck it to SFO. Quite an ordeal

Cons: Food, movoes

Pros: The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!

Cons: Where do I begin...and what do I expect for a low cost carrier, right?

Pros: The crew was friendly, despite the language barrier.

Cons: The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding

Pros: Nothing. The crew did not let us board even though we were 15 minutes early to our gate and made us change flight.

Cons: Go by the time and not close gate before boarding time.

Cons: No

Cons: Airline service was bad.

Pros: Take off was reasonably on time.

Cons: The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight.

Cons: The flight was delayed for 1.5hrs out of Shanghai

Pros: Front Business class cabin solitude only 2 rows.

Cons: Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing.