Guest reviews
Overall rating
6.2
Good
Based on 550 reviews
Overall
6.4
Boarding
6.6
Comfort
6.3
Crew
6.9
Entertainment
5.5
Food
5.9
Skip to main content
Shanghai Airlines traveller reviews
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
airplane mode
business class
connecting flight
food service
bad airline
worst customer service
good food
bus terminal
old plane
good service
international flight
-
8.3
Great service - difficult technology
Pros: The service was great, fast, kind. They were very accommodating.
Cons: It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon.
review from
-
5.0
Pros: Nice new airframe, for what that's worth. Attentive staff.
Cons: Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration.
review from
-
6.6
No Vegetarian Options!
Pros: Being fed twice was nice. Good selection of movies.
Cons: Food was not so good. Was no vegetarian option so pack ahead if you are vegetarian/vegan.
review from
-
8.3
Shangai Airlines is a good but not excellent airlines.
Pros: The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane.
Cons: The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available.
review from
-
9.0
OK but for boarding confusion
Cons: Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one.
review from
-
2.0
Cons: My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight.
review from
-
7.3
Convenient and fast airline
Pros: I like that I was boarded quickly and taken care of.
Cons: I didn’t like the food or snack. Not my thing but I’m sure others like it.
review from
-
6.0
Watch Out for Shanghai Airlines
Pros: The China Eastern 777 out of LAX had good legroom. Overall a good experience.
Cons: The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body.
review from
-
10.0
Nice airline
Pros: Very nice staff and flight
Cons: Nothing to complain about
review from
-
6.0
Entertainment was horrible. Didn’t have my own tv to choose
Pros: Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard.
Cons: Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english.
review from
-
6.3
Passport Numbers Not Attached
Cons: Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight.
review from
-
6.3
Cons: connection via schanghai was terribly slow due to extra passport controll
review from
-
9.0
OK but for boarding confusion
Cons: Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one.
review from
-
10.0
Nice airline
Pros: Very nice staff and flight
Cons: Nothing to complain about
review from
-
8.3
Great service - difficult technology
Pros: The service was great, fast, kind. They were very accommodating.
Cons: It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon.
review from
-
6.6
No Vegetarian Options!
Pros: Being fed twice was nice. Good selection of movies.
Cons: Food was not so good. Was no vegetarian option so pack ahead if you are vegetarian/vegan.
review from
-
8.3
Shangai Airlines is a good but not excellent airlines.
Pros: The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane.
Cons: The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available.
review from
-
7.3
Convenient and fast airline
Pros: I like that I was boarded quickly and taken care of.
Cons: I didn’t like the food or snack. Not my thing but I’m sure others like it.
review from
-
5.0
Pros: Nice new airframe, for what that's worth. Attentive staff.
Cons: Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration.
review from
-
2.0
Cons: My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight.
review from
-
6.0
Watch Out for Shanghai Airlines
Pros: The China Eastern 777 out of LAX had good legroom. Overall a good experience.
Cons: The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body.
review from
-
6.0
Entertainment was horrible. Didn’t have my own tv to choose
Pros: Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard.
Cons: Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english.
review from
-
6.3
Passport Numbers Not Attached
Cons: Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight.
review from
-
6.3
Cons: connection via schanghai was terribly slow due to extra passport controll
review from
Flight status
Shanghai Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
9136
Baotou
BAV
Shanghai
PVG
868
Kota Kinabalu
BKI
Shanghai
PVG
9352
Guangzhou
CAN
Hangzhou
HGH
9312
Guangzhou
CAN
Shanghai
PVG
9308
Guangzhou
CAN
Shanghai
SHA
9296
Zhengzhou
CGO
Hangzhou
HGH
9541
Zhengzhou
CGO
Kunming
KMG
9346
Zhengzhou
CGO
Shanghai
PVG
9330
Zhengzhou
CGO
Shanghai
SHA
9381
Changchun
CGQ
Shanghai
PVG
9397
Changsha
CSX
Kunming
KMG
9398
Changsha
CSX
Shanghai
PVG
9396
Changsha
CSX
Shanghai
SHA
9404
Chengdu
CTU
Shanghai
SHA
9342
Zhangjiajie
DYG
Shanghai
PVG
824
Seoul
GMP
Shanghai
SHA
9532
Haikou
HAK
Shanghai
PVG
9127
Hohhot
HET
Hulunbuir
HLD
9351
Hangzhou
HGH
Guangzhou
CAN
9295
Hangzhou
HGH
Zhengzhou
CGO
9157
Hangzhou
HGH
Beijing
PEK
846
Hong Kong
HKG
Shanghai
SHA
9429
Hengyang
HNY
Kunming
KMG
9430
Hengyang
HNY
Shanghai
PVG
9470
Harbin
HRB
Yantai
YNT
9224
Hotan
HTN
Urumqi
URC
828
Seoul
ICN
Shanghai
PVG
9269
Jinggangshan
JGS
Haikou
HAK
9190
Jinzhou
JNZ
Shanghai
PVG
866
Krabi
KBV
Shanghai
PVG
9246
Nanchang
KHN
Shanghai
SHA
822
Osaka
KIX
Shanghai
PVG
9542
Kunming
KMG
Zhengzhou
CGO
9398
Kunming
KMG
Changsha
CSX
9430
Kunming
KMG
Hengyang
HNY
9452
Kunming
KMG
Shanghai
SHA
9540
Kunming
KMG
Wenzhou
WNZ
9460
Guiyang
KWE
Shanghai
PVG
9458
Guiyang
KWE
Shanghai
SHA
9378
Guilin
KWL
Shanghai
PVG
9222
Lanzhou
LHW
Shanghai
PVG
9416
Lianyungang
LYG
Shanghai
SHA
818
Macau
MFM
Shanghai
SHA
9386
Nanning
NNG
Shanghai
PVG
9340
Nanning
NNG
Shanghai
SHA
9158
Beijing
PEK
Hangzhou
HGH
9106
Beijing
PEK
Shanghai
SHA
9135
Shanghai
PVG
Baotou
BAV
867
Shanghai
PVG
Kota Kinabalu
BKI
853
Shanghai
PVG
Bangkok
BKK
9311
Shanghai
PVG
Guangzhou
CAN
9345
Shanghai
PVG
Zhengzhou
CGO
9382
Shanghai
PVG
Changchun
CGQ
9397
Shanghai
PVG
Changsha
CSX
9341
Shanghai
PVG
Zhangjiajie
DYG
9531
Shanghai
PVG
Haikou
HAK
9429
Shanghai
PVG
Hengyang
HNY
827
Shanghai
PVG
Seoul
ICN
9189
Shanghai
PVG
Jinzhou
JNZ
865
Shanghai
PVG
Krabi
KBV
9459
Shanghai
PVG
Guiyang
KWE
9377
Shanghai
PVG
Guilin
KWL
9411
Shanghai
PVG
Mianyang
MIG
9339
Shanghai
PVG
Nanning
NNG
9125
Shanghai
PVG
Rio Azucar
RIZ
9367
Shanghai
PVG
Shenyang
SHE
9299
Shanghai
PVG
Shantou
SWA
801
Shanghai
PVG
Taipei
TSA
9069
Shanghai
PVG
Tianjin
TSN
9123
Shanghai
PVG
Tangshan
TVS
9519
Shanghai
PVG
Wenzhou
WNZ
9081
Shanghai
PVG
Xiamen
XMN
9365
Shanghai
PVG
Yichang
YIH
9359
Shanghai
PVG
Zhanjiang
ZHA
9215
Shanghai
PVG
Zhuhai
ZUH
9125
Rio Azucar
RIZ
Dalian
DLC
9309
Shanghai
SHA
Guangzhou
CAN
9321
Shanghai
SHA
Zhengzhou
CGO
9395
Shanghai
SHA
Changsha
CSX
9403
Shanghai
SHA
Chengdu
CTU
Top airports served by Shanghai Airlines
- Shanghai Pu Dong Airport (PVG)
- Shanghai Hongqiao & other airports Airport (SHA)
- Zhengzhou Airport (CGO)
- Wenzhou Airport (WNZ)
- Guangzhou Baiyun Airport (CAN)
- Xiamen Gaoqi Intl Airport (XMN)
- Hong Kong Intl Airport (HKG)
- Kunming Changshui Airport (KMG)
- Changsha Huanghua International Airport (CSX)
- Yantai Laishan Airport (YNT)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Shantou Airport (SWA)
- Qingdao Airport (TAO)
- Tianjin Airport (TSN)
- Changchun Airport (CGQ)
Shanghai Airlines contact information
- FM IATA code
- +86 21 6255 8888 Call
- shanghai-air.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
