
SriLankan Airlines information
IATA code | UL |
---|---|
Routes | 72 |
Top route | Chennai to Colombo Bandaranaike Intl |
Airports served | 37 |
Top airport | Colombo Bandaranaike Intl |
SriLankan Airlines traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0
Pros: Crew was amazing
Cons: Seat was very uncomfortable
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10.0
Cons: No
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8.0
Pros: food
Cons: spray
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5.6
Pros: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Cons: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.
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2.0
Pros: Nothing
Cons: Need better training.
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6.0
Pros: The food was really good. Had the chicken sausage with pasta and mushroom.
Cons: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
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7.0
Pros: In row 27 window seat. Had a great view of the Maldives.
Cons: The entertainment.
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6.6
Cons: Free internet
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6.3
Pros: Crews were nice
Cons: Better movies and free internet in flight
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8.6
Cons: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment
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6.0
Pros: Boarding on time
Cons: Better onboard service
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10.0
Pros: Everything was great!
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8.3
Pros: Crew was excellent as always with the Sri Lankan hospitality.
Cons: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.
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5.0
Cons: Everything
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6.3
Pros: Crew was great. Lots of leg room
Cons: Many screens weren't working properly
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6.3
Pros: Lots of leg room
Cons: Food. Screens weren't working properly
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2.0
Pros: They loose my luggage
Cons: They loose my luggage
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2.0
Pros: They lose my luggage
Cons: They loose my luggage
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4.0
Pros: Decent crew and food. Fairly punctual.
Cons: Check in was so slow. Slowest check in I’ve known.
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6.0
Pros: Boarding and landing
Cons: Food should be made With less spice more blend.
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3.0
Pros: Boarding
Cons: Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel.
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7.6
Pros: Excellent flight apart from the delay!
Cons: Leave on time!
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8.0
Pros: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Cons: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
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4.3
Pros: Planes and entertainment was amazing. Flight crew very good and friendly.
Cons: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
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6.6
Pros: The seats and Inflight entertainment was excellent.
Cons: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
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10.0
Cons: Good
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4.6
Cons: Plane was too cold. Asked staff to adjust but still to cold.
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6.6
Pros: Had more room than on BA flight to London
Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
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4.6
Pros: Short flight
Cons: Coffee wasnt an option! The staff looked tired and bored.
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8.0
Cons: The airplane is old!
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9.3
Pros: Very friendly and attentive crew. Good entertainment options.
Cons: Business class seat is OK, not great - fine for 3.5 hour flight
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6.6
Pros: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
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9.0
Pros: In economy class good enough leg space when compared to other airlines.
Cons: Head phones connections does not work most of the time.
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9.0
Pros: The staff was very helpings .
Cons: The way they are Waigh the luggage was like weighing gold.
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10.0
Disappointed at first
Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
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8.0
Good flight.
Pros: Inflight Entertainment and seats.
Cons: None
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8.0
Pros: Good seats with leg room.
Cons: None
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10.0
Pros: Flight Crew was excellent
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10.0
Just perfect
Pros: Super on time
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8.6
Sri Lankan hospitality
Pros: It was all positives from the time we check in until we arrived in Kindon.
Cons: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
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10.0
Good flight.
Pros: Plenty of leg room.
Cons: NA
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10.0
Good connections.
Pros: Fast and efficient.
Cons: NA
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5.3
Pros: Enjoyed the tasty food.
Cons: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
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8.6
Pros: Crew was that much friendly.
Cons: Not mine type food (just a suggestion please to have sri lankan varities)
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10.0
One of the best
Pros: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
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10.0
Fantastic
Pros: Behavior of crew and food. The service was excellent. The flight was clean.
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8.0
Very good smothly went
Pros: All crews they are helpfull
Cons: Food same going and coming times
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10.0
Pros: Good
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10.0
Pros: Good
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9.0
Amazing hospitality
Pros: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Cons: None
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9.3
Great flight and service
Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Cons: Need more movie options. Presently 95% movies are one or more year old.
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6.6
Great crew - small seats!
Pros: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Cons: Seat was crazy small! Couldn't even cross my legs.
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10.0
Cons: Nothing
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9.6
Pros: overall
Cons: seats are small but otherwise it is 5 star airline. love Srilankan.
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8.0
Pros: Friendly service.
Cons: Boarding process could improve
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10.0
Pros: Good value
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7.6
Good service
Pros: The crew were lovely. Great service from crew and good food.
Cons: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.
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2.0
Cons: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.
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9.3
Pros: I have found Sri Lankan staff to be most friendly and accommodative.
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3.0
Very disorganized boarding Poor customer service
Cons: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.
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10.0
Cons: No
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8.6
Cons: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment
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10.0
Pros: Everything was great!
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10.0
Cons: Good
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9.3
Pros: Very friendly and attentive crew. Good entertainment options.
Cons: Business class seat is OK, not great - fine for 3.5 hour flight
review from -
9.0
Pros: In economy class good enough leg space when compared to other airlines.
Cons: Head phones connections does not work most of the time.
review from -
9.0
Pros: The staff was very helpings .
Cons: The way they are Waigh the luggage was like weighing gold.
review from -
10.0
Disappointed at first
Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
review from -
10.0
Pros: Flight Crew was excellent
review from -
10.0
Just perfect
Pros: Super on time
review from -
8.6
Sri Lankan hospitality
Pros: It was all positives from the time we check in until we arrived in Kindon.
Cons: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
review from -
10.0
Good flight.
Pros: Plenty of leg room.
Cons: NA
review from -
10.0
Good connections.
Pros: Fast and efficient.
Cons: NA
review from -
8.6
Pros: Crew was that much friendly.
Cons: Not mine type food (just a suggestion please to have sri lankan varities)
review from -
10.0
One of the best
Pros: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
review from -
10.0
Fantastic
Pros: Behavior of crew and food. The service was excellent. The flight was clean.
review from -
10.0
Pros: Good
review from -
10.0
Pros: Good
review from -
9.0
Amazing hospitality
Pros: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Cons: None
review from -
9.3
Great flight and service
Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Cons: Need more movie options. Presently 95% movies are one or more year old.
review from -
10.0
Cons: Nothing
review from -
9.6
Pros: overall
Cons: seats are small but otherwise it is 5 star airline. love Srilankan.
review from -
10.0
Pros: Good value
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9.3
Pros: I have found Sri Lankan staff to be most friendly and accommodative.
review from
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8.0
Pros: food
Cons: spray
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7.0
Pros: In row 27 window seat. Had a great view of the Maldives.
Cons: The entertainment.
review from -
6.6
Cons: Free internet
review from -
8.3
Pros: Crew was excellent as always with the Sri Lankan hospitality.
Cons: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.
review from -
7.6
Pros: Excellent flight apart from the delay!
Cons: Leave on time!
review from -
8.0
Pros: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Cons: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
review from -
6.6
Pros: The seats and Inflight entertainment was excellent.
Cons: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
review from -
6.6
Pros: Had more room than on BA flight to London
Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
review from -
8.0
Cons: The airplane is old!
review from -
6.6
Pros: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
review from -
8.0
Good flight.
Pros: Inflight Entertainment and seats.
Cons: None
review from -
8.0
Pros: Good seats with leg room.
Cons: None
review from -
8.0
Very good smothly went
Pros: All crews they are helpfull
Cons: Food same going and coming times
review from -
6.6
Great crew - small seats!
Pros: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Cons: Seat was crazy small! Couldn't even cross my legs.
review from -
8.0
Pros: Friendly service.
Cons: Boarding process could improve
review from -
7.6
Good service
Pros: The crew were lovely. Great service from crew and good food.
Cons: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.
review from
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6.0
Pros: Crew was amazing
Cons: Seat was very uncomfortable
review from -
5.6
Pros: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Cons: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.
review from -
2.0
Pros: Nothing
Cons: Need better training.
review from -
6.0
Pros: The food was really good. Had the chicken sausage with pasta and mushroom.
Cons: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
review from -
6.3
Pros: Crews were nice
Cons: Better movies and free internet in flight
review from -
6.0
Pros: Boarding on time
Cons: Better onboard service
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5.0
Cons: Everything
review from -
6.3
Pros: Crew was great. Lots of leg room
Cons: Many screens weren't working properly
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6.3
Pros: Lots of leg room
Cons: Food. Screens weren't working properly
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2.0
Pros: They loose my luggage
Cons: They loose my luggage
review from -
2.0
Pros: They lose my luggage
Cons: They loose my luggage
review from -
4.0
Pros: Decent crew and food. Fairly punctual.
Cons: Check in was so slow. Slowest check in I’ve known.
review from -
6.0
Pros: Boarding and landing
Cons: Food should be made With less spice more blend.
review from -
3.0
Pros: Boarding
Cons: Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel.
review from -
4.3
Pros: Planes and entertainment was amazing. Flight crew very good and friendly.
Cons: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
review from -
4.6
Cons: Plane was too cold. Asked staff to adjust but still to cold.
review from -
4.6
Pros: Short flight
Cons: Coffee wasnt an option! The staff looked tired and bored.
review from -
5.3
Pros: Enjoyed the tasty food.
Cons: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
review from -
2.0
Cons: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.
review from -
3.0
Very disorganized boarding Poor customer service
Cons: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.
review from
Flight status
SriLankan Airlines route map
Popular flight routes
Top flight routes
Top airports served by SriLankan Airlines
- Colombo Bandaranaike Intl Airport (CMB)
- Chennai Airport (MAA)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Singapore Changi Airport (SIN)
- Male Airport (MLE)
- Bangkok Suvarnabhumi Airport (BKK)
- Tiruchirappalli Civil Airport (TRZ)
- Kuala Lumpur Intl Airport (KUL)
- Mumbai Chhatrapati Shivaji Airport (BOM)
- Bengaluru Intl Airport (BLR)
- Doha Hamad Intl Airport (DOH)
- Dubai Intl Airport (DXB)
- London Heathrow Airport (LHR)
- Coimbatore Peelamedu Airport (CJB)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
SriLankan Airlines contact information
- UL IATA code
- +6531580580 Call
- srilankan.com Visit