Guest reviews
Overall rating
7.7
Good
Based on 661 reviews
Boarding
7.6
Comfort
7.6
Crew
8.2
Entertainment
7.6
Food
7.6
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SriLankan information
| IATA code | UL |
|---|---|
| Routes | 72 |
| Top route | Colombo Bandaranaike Intl to Singapore Changi |
| Airports served | 37 |
| Top airport | Colombo Bandaranaike Intl |
SriLankan traveller reviews
Pros
"The food was good."
(in 12 reviews)
"Business class makes all the difference."
(in 8 reviews)
"New aircraft from Cok - Colombo."
(in 6 reviews)
Cons
"Poor food service."
(in 7 reviews)
"Food menu need to update once in three months at least."
(in 4 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
business class
food was good
food menu
services very good
entertainment system was good
good flight
good seats
class of service
comfortable flight
crew are very friendly
-
7.6
Pros: Excellent flight apart from the delay!
Cons: Leave on time!
review from
-
8.0
Pros: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Cons: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
review from
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4.3
Pros: Planes and entertainment was amazing. Flight crew very good and friendly.
Cons: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
review from
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6.6
Pros: The seats and Inflight entertainment was excellent.
Cons: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
review from
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10.0
Cons: Good
review from
-
4.6
Cons: Plane was too cold. Asked staff to adjust but still to cold.
review from
-
6.6
Pros: Had more room than on BA flight to London
Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
review from
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4.6
Pros: Short flight
Cons: Coffee wasnt an option! The staff looked tired and bored.
review from
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8.0
Cons: The airplane is old!
review from
-
9.3
Pros: Very friendly and attentive crew. Good entertainment options.
Cons: Business class seat is OK, not great - fine for 3.5 hour flight
review from
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6.6
Pros: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
review from
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9.0
Pros: In economy class good enough leg space when compared to other airlines.
Cons: Head phones connections does not work most of the time.
review from
-
9.0
Pros: The staff was very helpings .
Cons: The way they are Waigh the luggage was like weighing gold.
review from
-
10.0
Disappointed at first
Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
review from
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8.0
Good flight.
Pros: Inflight Entertainment and seats.
Cons: None
review from
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8.0
Pros: Good seats with leg room.
Cons: None
review from
-
10.0
Pros: Flight Crew was excellent
review from
-
10.0
Just perfect
Pros: Super on time
review from
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8.6
Sri Lankan hospitality
Pros: It was all positives from the time we check in until we arrived in Kindon.
Cons: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
review from
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10.0
Good flight.
Pros: Plenty of leg room.
Cons: NA
review from
-
10.0
Good connections.
Pros: Fast and efficient.
Cons: NA
review from
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5.3
Pros: Enjoyed the tasty food.
Cons: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
review from
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8.6
Pros: Crew was that much friendly.
Cons: Not mine type food (just a suggestion please to have sri lankan varities)
review from
-
10.0
One of the best
Pros: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
review from
-
10.0
Fantastic
Pros: Behavior of crew and food. The service was excellent. The flight was clean.
review from
-
8.0
Very good smothly went
Pros: All crews they are helpfull
Cons: Food same going and coming times
review from
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10.0
Pros: Good
review from
-
10.0
Pros: Good
review from
-
9.0
Amazing hospitality
Pros: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Cons: None
review from
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9.3
Great flight and service
Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Cons: Need more movie options. Presently 95% movies are one or more year old.
review from
-
6.6
Great crew - small seats!
Pros: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Cons: Seat was crazy small! Couldn't even cross my legs.
review from
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10.0
Cons: Nothing
review from
-
9.6
Pros: overall
Cons: seats are small but otherwise it is 5 star airline. love Srilankan.
review from
-
8.0
Pros: Friendly service.
Cons: Boarding process could improve
review from
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10.0
Pros: Good value
review from
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7.6
Good service
Pros: The crew were lovely. Great service from crew and good food.
Cons: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.
review from
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2.0
Cons: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.
review from
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9.3
Pros: I have found Sri Lankan staff to be most friendly and accommodative.
review from
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3.0
Very disorganized boarding Poor customer service
Cons: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.
review from
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7.3
Cons: Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes
review from
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2.3
First & last flight with this airline
Pros: Uniform of the crew is nice.
Cons: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!
review from
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8.0
Good experience , only connectivity poor
Pros: Food , cleaning,
Cons: Connectivity as we have to wait 7!hours @ Colombo airport
review from
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6.3
Safety Not The Most Important
Cons: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.
review from
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9.3
Pros: The service and crew were excellent!
Cons: The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable.
review from
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4.6
Good plane crew, HORRIBLE airport staff.
Pros: Really good food the and crew on the plane was nice.
Cons: In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing.
review from
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5.6
Pros: Crew was very nice
Cons: Food was with a lot of chilli and very spicy
review from
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7.0
Cons: Flight was late and because of that we missed adelaide flight
review from
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8.6
Pros: Friendly crew and great food
Cons: Delay to take off
review from
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2.0
Should never fly Air India
Cons: Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly.
review from
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8.0
Not quite Sri lankan hospitality
Pros: Acceptable but not exceptional as expected
Cons: Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it.
review from
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3.6
Do the hostess knew how to smile?
Pros: Nothing
Cons: The service. The worst I have seen.
review from
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6.0
Pros: Good service
Cons: Not enough leg space, cramped seats
review from
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10.0
Pros: Perfect
Cons: Nothing
review from
-
10.0
Pros: Also perfect
review from
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4.0
Pros: Flight was delayed for 2 hours
Cons: Flight was delayed for 2 hours.
review from
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7.3
Pros: The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them.
Cons: There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough.
review from
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3.3
Pros: food
Cons: excpt food anything not good and baggage checker give trouble alot
review from
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3.3
Lazy crew
Cons: There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan.
review from
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3.3
Cons: The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected.
review from
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10.0
Cons: We really appreciate your prompt response.Your customer service guidance is supportive for us.
review from
-
10.0
Cons: Good
review from
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9.3
Pros: Very friendly and attentive crew. Good entertainment options.
Cons: Business class seat is OK, not great - fine for 3.5 hour flight
review from
-
9.0
Pros: In economy class good enough leg space when compared to other airlines.
Cons: Head phones connections does not work most of the time.
review from
-
9.0
Pros: The staff was very helpings .
Cons: The way they are Waigh the luggage was like weighing gold.
review from
-
10.0
Disappointed at first
Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
review from
-
10.0
Pros: Flight Crew was excellent
review from
-
10.0
Just perfect
Pros: Super on time
review from
-
8.6
Sri Lankan hospitality
Pros: It was all positives from the time we check in until we arrived in Kindon.
Cons: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
review from
-
10.0
Good flight.
Pros: Plenty of leg room.
Cons: NA
review from
-
10.0
Good connections.
Pros: Fast and efficient.
Cons: NA
review from
-
8.6
Pros: Crew was that much friendly.
Cons: Not mine type food (just a suggestion please to have sri lankan varities)
review from
-
10.0
One of the best
Pros: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
review from
-
10.0
Fantastic
Pros: Behavior of crew and food. The service was excellent. The flight was clean.
review from
-
10.0
Pros: Good
review from
-
10.0
Pros: Good
review from
-
9.0
Amazing hospitality
Pros: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Cons: None
review from
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9.3
Great flight and service
Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Cons: Need more movie options. Presently 95% movies are one or more year old.
review from
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10.0
Cons: Nothing
review from
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9.6
Pros: overall
Cons: seats are small but otherwise it is 5 star airline. love Srilankan.
review from
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10.0
Pros: Good value
review from
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9.3
Pros: I have found Sri Lankan staff to be most friendly and accommodative.
review from
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9.3
Pros: The service and crew were excellent!
Cons: The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable.
review from
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8.6
Pros: Friendly crew and great food
Cons: Delay to take off
review from
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10.0
Pros: Perfect
Cons: Nothing
review from
-
10.0
Pros: Also perfect
review from
-
10.0
Cons: We really appreciate your prompt response.Your customer service guidance is supportive for us.
review from
-
7.6
Pros: Excellent flight apart from the delay!
Cons: Leave on time!
review from
-
8.0
Pros: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Cons: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
review from
-
6.6
Pros: The seats and Inflight entertainment was excellent.
Cons: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
review from
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6.6
Pros: Had more room than on BA flight to London
Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
review from
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8.0
Cons: The airplane is old!
review from
-
6.6
Pros: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
review from
-
8.0
Good flight.
Pros: Inflight Entertainment and seats.
Cons: None
review from
-
8.0
Pros: Good seats with leg room.
Cons: None
review from
-
8.0
Very good smothly went
Pros: All crews they are helpfull
Cons: Food same going and coming times
review from
-
6.6
Great crew - small seats!
Pros: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Cons: Seat was crazy small! Couldn't even cross my legs.
review from
-
8.0
Pros: Friendly service.
Cons: Boarding process could improve
review from
-
7.6
Good service
Pros: The crew were lovely. Great service from crew and good food.
Cons: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.
review from
-
7.3
Cons: Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes
review from
-
8.0
Good experience , only connectivity poor
Pros: Food , cleaning,
Cons: Connectivity as we have to wait 7!hours @ Colombo airport
review from
-
7.0
Cons: Flight was late and because of that we missed adelaide flight
review from
-
8.0
Not quite Sri lankan hospitality
Pros: Acceptable but not exceptional as expected
Cons: Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it.
review from
-
7.3
Pros: The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them.
Cons: There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough.
review from
-
4.3
Pros: Planes and entertainment was amazing. Flight crew very good and friendly.
Cons: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
review from
-
4.6
Cons: Plane was too cold. Asked staff to adjust but still to cold.
review from
-
4.6
Pros: Short flight
Cons: Coffee wasnt an option! The staff looked tired and bored.
review from
-
5.3
Pros: Enjoyed the tasty food.
Cons: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
review from
-
2.0
Cons: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.
review from
-
3.0
Very disorganized boarding Poor customer service
Cons: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.
review from
-
2.3
First & last flight with this airline
Pros: Uniform of the crew is nice.
Cons: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!
review from
-
6.3
Safety Not The Most Important
Cons: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.
review from
-
4.6
Good plane crew, HORRIBLE airport staff.
Pros: Really good food the and crew on the plane was nice.
Cons: In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing.
review from
-
5.6
Pros: Crew was very nice
Cons: Food was with a lot of chilli and very spicy
review from
-
2.0
Should never fly Air India
Cons: Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly.
review from
-
3.6
Do the hostess knew how to smile?
Pros: Nothing
Cons: The service. The worst I have seen.
review from
-
6.0
Pros: Good service
Cons: Not enough leg space, cramped seats
review from
-
4.0
Pros: Flight was delayed for 2 hours
Cons: Flight was delayed for 2 hours.
review from
-
3.3
Pros: food
Cons: excpt food anything not good and baggage checker give trouble alot
review from
-
3.3
Lazy crew
Cons: There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan.
review from
-
3.3
Cons: The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected.
review from
Flight status
SriLankan route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
8016
Colombo
CMB
Colombo
DWO
5005
Colombo
CMB
Sigiriya
GIU
5016
Colombo
DWO
Colombo
CMB
8016
Colombo
DWO
Hatton
NUF
5006
Sigiriya
GIU
Colombo
CMB
5005
Sigiriya
GIU
Trincomalee
TRR
8016
Hambantota
HRI
Koggala
KCT
8016
Hatton
NUF
Hambantota
HRI
5006
Trincomalee
TRR
Sigiriya
GIU
503
Colombo
CMB
London
LHR
504
London
LHR
Colombo
CMB
604
Colombo
CMB
Melbourne
MEL
605
Melbourne
MEL
Colombo
CMB
455
Tokyo
NRT
Colombo
CMB
454
Colombo
CMB
Tokyo
NRT
263
Colombo
CMB
Dammam
DMM
264
Dammam
DMM
Colombo
CMB
867
Shanghai
PVG
Colombo
CMB
866
Colombo
CMB
Shanghai
PVG
318
Colombo
CMB
Kuala Lumpur
KUL
319
Kuala Lumpur
KUL
Colombo
CMB
707
Colombo
CMB
Pointe La Rue
SEZ
708
Pointe La Rue
SEZ
Colombo
CMB
303
Singapore
SIN
Colombo
CMB
217
Colombo
CMB
Doha
DOH
218
Doha
DOH
Colombo
CMB
8019
Dikwella
DIW
Koggala
KCT
8019
Hambantota
HRI
Dikwella
DIW
8019
Koggala
KCT
Colombo
CMB
121
Colombo
CMB
Chennai
MAA
122
Chennai
MAA
Colombo
CMB
101
Colombo
CMB
Malé
MLE
102
Malé
MLE
Colombo
CMB
365
Jakarta
CGK
Colombo
CMB
364
Colombo
CMB
Jakarta
CGK
208
Abu Dhabi
AUH
Colombo
CMB
207
Colombo
CMB
Abu Dhabi
AUH
225
Colombo
CMB
Dubai
DXB
226
Dubai
DXB
Colombo
CMB
191
Colombo
CMB
New Delhi
DEL
192
New Delhi
DEL
Colombo
CMB
142
Mumbai
BOM
Colombo
CMB
131
Colombo
CMB
Tiruchirappalli
TRZ
132
Tiruchirappalli
TRZ
Colombo
CMB
216
Manama
BAH
Colombo
CMB
215
Colombo
CMB
Manama
BAH
281
Colombo
CMB
Jeddah
JED
282
Jeddah
JED
Colombo
CMB
143
Colombo
CMB
Mumbai
BOM
407
Bangkok
BKK
Colombo
CMB
406
Colombo
CMB
Bangkok
BKK
165
Colombo
CMB
Kochi
COK
172
Bengaluru
BLR
Colombo
CMB
171
Colombo
CMB
Bengaluru
BLR
308
Colombo
CMB
Singapore
SIN
881
Guangzhou
CAN
Colombo
CMB
880
Colombo
CMB
Guangzhou
CAN
194
Coimbatore
CJB
Colombo
CMB
193
Colombo
CMB
Coimbatore
CJB
166
Kochi
COK
Colombo
CMB
188
Kolkata
CCU
Colombo
CMB
229
Colombo
CMB
Kuwait City
KWI
230
Kuwait City
KWI
Colombo
CMB
205
Colombo
CMB
Muscat
MCT
265
Colombo
CMB
Riyadh
RUH
161
Colombo
CMB
Thiruvananthapuram
TRV
206
Muscat
MCT
Colombo
CMB
266
Riyadh
RUH
Colombo
CMB
162
Thiruvananthapuram
TRV
Colombo
CMB
869
Beijing
PEK
Colombo
CMB
187
Colombo
CMB
Kolkata
CCU
868
Colombo
CMB
Beijing
PEK
189
Colombo
CMB
Dhaka
DAC
190
Dhaka
DAC
Colombo
CMB
119
Colombo
CMB
Addu City
GAN
137
Colombo
CMB
Madurai
IXM
120
Addu City
GAN
Colombo
CMB
138
Madurai
IXM
Colombo
CMB
Top flight routes
Top airports served by SriLankan
- Colombo Bandaranaike Intl Airport (CMB)
- Chennai Airport (MAA)
- Singapore Changi Airport (SIN)
- Male Airport (MLE)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Mumbai Chhatrapati Shivaji Airport (BOM)
- Tiruchirappalli Civil Airport (TRZ)
- Kuala Lumpur Intl Airport (KUL)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Bengaluru Intl Airport (BLR)
- London Heathrow Airport (LHR)
- Doha Hamad Intl Airport (DOH)
- Dubai Intl Airport (DXB)
- Guangzhou Baiyun Airport (CAN)
- Melbourne & other airports Airport (MEL)
SriLankan contact information
- UL IATA code
- +6531580580 Call
- srilankan.com Visit
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