Traveller reviews
Overall rating
7.6
Good
Based on 743 reviews
Boarding
7.5
Comfort
7.5
Crew
8.1
Entertainment
7.4
Food
7.5
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SriLankan Airlines information
| IATA code | UL |
|---|---|
| Routes | 80 |
| Top route | Bangkok Suvarnabhumi to Colombo Bandaranaike Intl |
| Airports served | 41 |
| Top airport | Colombo Bandaranaike Intl |
SriLankan Airlines traveller reviews
Pros
"Flight Crew was excellent."
(in 14 reviews)
"Food was good, boarding efficient."
(in 90 reviews)
"Best Airline and services."
(in 98 reviews)
Cons
"Better movies & other in flight entertainment"
(in 18 reviews)
"Food was okish, Seating was average"
(in 50 reviews)
"Food was okish, Seating was average"
(in 50 reviews)
Recent reviews
Traveller rating
118
70
40
21
16
Find reviews that mention:
food was good
food and service
food menu
good flight
disorganized boarding
good entertainment
services very good
rude passengers
good seats
better movies
crew are very friendly
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8.0
Pros: The crew
Cons: The food
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8.0
Pros: The crew and the selection of movies
Cons: The food
review from
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9.6
Pros: Quality of food, great wine.
Cons: Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers
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10.0
Pros: Best Airline and services
Cons: Best Airline and services
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2.8
Pros: NOTHING
Cons: UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT
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6.0
Okay but not great.
Pros: Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average.
Cons: Plane had an awful smell upon entry. This was on both legs of the journey.
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9.0
Pros: I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice.
Cons: This leg was pretty much ok. Took an hour + to receive my baggage.
review from
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6.6
Pros: Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great.
Cons: Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3.
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6.0
Pros: Crew was amazing
Cons: Seat was very uncomfortable
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10.0
Cons: No
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8.0
Pros: food
Cons: spray
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5.6
Pros: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Cons: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.
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2.0
Pros: Nothing
Cons: Need better training.
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6.0
Pros: The food was really good. Had the chicken sausage with pasta and mushroom.
Cons: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
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7.0
Pros: In row 27 window seat. Had a great view of the Maldives.
Cons: The entertainment.
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6.6
Cons: Free internet
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6.3
Pros: Crews were nice
Cons: Better movies and free internet in flight
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8.6
Cons: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment
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6.0
Pros: Boarding on time
Cons: Better onboard service
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10.0
Pros: Everything was great!
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8.3
Pros: Crew was excellent as always with the Sri Lankan hospitality.
Cons: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.
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5.0
Cons: Everything
review from
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6.3
Pros: Crew was great. Lots of leg room
Cons: Many screens weren't working properly
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6.3
Pros: Lots of leg room
Cons: Food. Screens weren't working properly
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2.0
Pros: They loose my luggage
Cons: They loose my luggage
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2.0
Pros: They lose my luggage
Cons: They loose my luggage
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4.0
Pros: Decent crew and food. Fairly punctual.
Cons: Check in was so slow. Slowest check in I’ve known.
review from
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6.0
Pros: Boarding and landing
Cons: Food should be made With less spice more blend.
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3.0
Pros: Boarding
Cons: Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel.
review from
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7.6
Pros: Excellent flight apart from the delay!
Cons: Leave on time!
review from
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8.0
Pros: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Cons: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
review from
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4.3
Pros: Planes and entertainment was amazing. Flight crew very good and friendly.
Cons: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
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6.6
Pros: The seats and Inflight entertainment was excellent.
Cons: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
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10.0
Cons: Good
review from
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4.6
Cons: Plane was too cold. Asked staff to adjust but still to cold.
review from
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6.6
Pros: Had more room than on BA flight to London
Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
review from
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4.6
Pros: Short flight
Cons: Coffee wasnt an option! The staff looked tired and bored.
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8.0
Cons: The airplane is old!
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9.3
Pros: Very friendly and attentive crew. Good entertainment options.
Cons: Business class seat is OK, not great - fine for 3.5 hour flight
review from
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6.6
Pros: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
review from
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9.0
Pros: In economy class good enough leg space when compared to other airlines.
Cons: Head phones connections does not work most of the time.
review from
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9.0
Pros: The staff was very helpings .
Cons: The way they are Waigh the luggage was like weighing gold.
review from
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10.0
Disappointed at first
Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
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8.0
Good flight.
Pros: Inflight Entertainment and seats.
Cons: None
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8.0
Pros: Good seats with leg room.
Cons: None
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10.0
Pros: Flight Crew was excellent
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10.0
Just perfect
Pros: Super on time
review from
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8.6
Sri Lankan hospitality
Pros: It was all positives from the time we check in until we arrived in Kindon.
Cons: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
review from
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10.0
Good flight.
Pros: Plenty of leg room.
Cons: NA
review from
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10.0
Good connections.
Pros: Fast and efficient.
Cons: NA
review from
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5.3
Pros: Enjoyed the tasty food.
Cons: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
review from
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8.6
Pros: Crew was that much friendly.
Cons: Not mine type food (just a suggestion please to have sri lankan varities)
review from
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10.0
One of the best
Pros: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
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10.0
Fantastic
Pros: Behavior of crew and food. The service was excellent. The flight was clean.
review from
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8.0
Very good smothly went
Pros: All crews they are helpfull
Cons: Food same going and coming times
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10.0
Pros: Good
review from
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10.0
Pros: Good
review from
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9.0
Amazing hospitality
Pros: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Cons: None
review from
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9.3
Great flight and service
Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Cons: Need more movie options. Presently 95% movies are one or more year old.
review from
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6.6
Great crew - small seats!
Pros: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Cons: Seat was crazy small! Couldn't even cross my legs.
review from
Flight status
SriLankan Airlines route map
Top airports served by SriLankan Airlines
- Colombo Bandaranaike Intl Airport (CMB)
- Chennai Airport (MAA)
- Male Airport (MLE)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Singapore Changi Airport (SIN)
- Bangkok Suvarnabhumi Airport (BKK)
- Kuala Lumpur Intl Airport (KUL)
- Doha Hamad Intl Airport (DOH)
- Mumbai Chhatrapati Shivaji Airport (BOM)
- Bengaluru Intl Airport (BLR)
- Tiruchirappalli Civil Airport (TRZ)
- Dubai Intl Airport (DXB)
- Coimbatore Peelamedu Airport (CJB)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
- London Heathrow Airport (LHR)
SriLankan Airlines contact information
- UL IATA code
- +6531580580 Call
- srilankan.com Visit
SriLankan Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), SriLankan Airlines will continually update its policies accordingly. Please contact SriLankan Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on SriLankan Airlines policies here: SriLankan Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.