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Pros: Quality of food, great wine.

Cons: Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers

Pros: Best Airline and services

Cons: Best Airline and services

Pros: I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice.

Cons: This leg was pretty much ok. Took an hour + to receive my baggage.

Cons: No

Cons: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment

Pros: Everything was great!

Cons: Good

Pros: Very friendly and attentive crew. Good entertainment options.

Cons: Business class seat is OK, not great - fine for 3.5 hour flight

Pros: In economy class good enough leg space when compared to other airlines.

Cons: Head phones connections does not work most of the time.

Pros: The staff was very helpings .

Cons: The way they are Waigh the luggage was like weighing gold.

Disappointed at first

Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.

Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.

Pros: Flight Crew was excellent

Just perfect

Pros: Super on time

Sri Lankan hospitality

Pros: It was all positives from the time we check in until we arrived in Kindon.

Cons: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.

Good flight.

Pros: Plenty of leg room.

Cons: NA

Good connections.

Pros: Fast and efficient.

Cons: NA

Pros: Crew was that much friendly.

Cons: Not mine type food (just a suggestion please to have sri lankan varities)

One of the best

Pros: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.

Fantastic

Pros: Behavior of crew and food. The service was excellent. The flight was clean.

Pros: Good

Pros: Good

Amazing hospitality

Pros: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!

Cons: None

Great flight and service

Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.

Cons: Need more movie options. Presently 95% movies are one or more year old.