Find cheap flights on SriLankan

Pros: Enjoyed the tasty food.

Cons: gaps between seats were unbearable and have to think twice whether to travel again UL 208.

Cons: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.

Very disorganized boarding Poor customer service

Cons: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.

First & last flight with this airline

Pros: Uniform of the crew is nice.

Cons: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!

Safety Not The Most Important

Cons: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.

Good plane crew, HORRIBLE airport staff.

Pros: Really good food the and crew on the plane was nice.

Cons: In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing.

Pros: Crew was very nice

Cons: Food was with a lot of chilli and very spicy

Should never fly Air India

Cons: Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly.

Do the hostess knew how to smile?

Pros: Nothing

Cons: The service. The worst I have seen.

Pros: Good service

Cons: Not enough leg space, cramped seats

Pros: Flight was delayed for 2 hours

Cons: Flight was delayed for 2 hours.

Pros: food

Cons: excpt food anything not good and baggage checker give trouble alot

Lazy crew

Cons: There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan.

Cons: The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected.

Could be better

Pros: Friendly crew

Cons: Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies

Many things are not working

Pros: comfortable timing for india.

Cons: 1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad.

An inconvenient flight.

Pros: Courteous & helpful crew.

Cons: Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens.

Cons: Felt like a second class train travel.

Average airline experience

Pros: Nothing really stood out. Having a pillow and blanket for every seat is a plus.

Cons: Plane wasn’t cleaned very well, trash in the seat back pocket. Was given a meal that wasn’t on the menu and was unedible. At the end of the flight they spray air freshener down the entire aisle which is very concentrated.

Cons: Extremely small space, knees against seat in front, I am only 6 ft tall.

Pros: Luggage ready as soon as through Immigration in Sri Lanka

Cons: Food was gritty and cold. Did not eat.