Traveller reviews
Overall rating
6.3
Good
Based on 1,194 reviews
Boarding
6.2
Comfort
6.4
Crew
7.2
Entertainment
5.7
Food
5.8
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
TAP AIR PORTUGAL information
| IATA code | TP |
|---|---|
| Routes | 178 |
| Top route | Lisbon Humberto Delgado to Porto |
| Airports served | 78 |
| Top airport | Lisbon Humberto Delgado |
TAP AIR PORTUGAL traveller reviews
Pros
"The seats are comfortable.nice leg room"
(in 47 reviews)
""On time flight, good service.""
(in 31 reviews)
"Tap crew is very nice"
(in 215 reviews)
Cons
""More food , comfortable seats""
(in 127 reviews)
"The boarding process was awful!"
(in 26 reviews)
"Business class food is a disgrace."
(in 14 reviews)
Recent reviews
Traveller rating
97
54
28
65
11
Find reviews that mention:
crew was great
food was good
told us
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6.0
Boarding process is tortures without gates.
Reviewed Sep 2023review from
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6.0
TAP needs to allocate gates at airport. Boarding and disembarking using buses is tortures in hot weather.
Reviewed Sep 2023review from
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8.0
N/a
Reviewed Sep 2023review from
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8.0
N/a
Reviewed Sep 2023review from
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10.0
Crew and flight were excellent! THIS is how a crew and a pilot should act! They were nothing like our Rome to Lisbon flight! The few things that could be better? Organize the buses better and have better food choices. Also get bigger glasses for soda, water and juices. Other than that, this flight was excellent! John and Barb Sanford Plainville, CT USA
Reviewed Sep 2023review from
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6.0
In Business Class, it would have been nice to be offered a beverage upon boarding. Food was very mediocre. Staff was friendly and courteous, but never seemed to go above and beyond.
Reviewed Sep 2023review from
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6.0
Basic international flying experience.
Reviewed Sep 2023review from
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8.0
Packing people into a bus like sardines and then making them wait for at least 10-15 minutes before driving them to a location a mile away is not the way a national airline should represent itself. And it seems like everyone chosen for additional screening was a woman. What is up with that?
Reviewed Sep 2023review from
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6.0
Delayed. No gate.
Reviewed Sep 2023review from
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8.0
No gate.
Reviewed Sep 2023review from
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6.0
I like: The food provided was really good. I really enjoyed it Dislike: I couldn't open my window during the whole trip. Every time I wanted to do it, one of the crew came to me saying "please close it" It was a day flight. I wanted to have my window open and they didn't let me.
Reviewed Jul 2023review from
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8.0
Very happy with the airline. No issues or complaints! Will definitely use TAP Air Portugal again,
Reviewed Jun 2023review from
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8.0
Late info about the delay. Air conditionning too cold
Reviewed Jun 2023review from
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2.0
This would have been an okay flight, had it not been for the following. At the boarding line they had another line for luggage control of some kind, basically they weighed your carry on luggage together with your personal item together (in my case my backpack), and if it was overweight they asked for 125 euros right then and there. We basically couldn’t board without forking over the 125 euros. It was insane the price. I’ve paid maybe 50 euros in the past for overweight carry ons but 125, more than double is unjust. I flew TAP from Florence to Lisbon and we had no such treatment nor weighing of our carry ons. And then when we flew from Lisbon to JFK, they had a whole line of individuals asking them to fork over the 125 euros. Their weight limitations is considerably low compared to other airlines. Very upset. In addition the bathroom on board had a good amount of water (or maybe even pee) in the bathroom floor. In addition the the garbage slot in the bathroom was over flowing. This was at the start of the flight so it was clear that no one had cleaned the bathroom. In addition they tray tables were also not clean. Mine was covered in a sticky substance and I ended up having to wipe it down myself. I did my best to avoid using the bathroom again during this 7 hour flight. And when I told the stewardess of the bathroom, she said it wasn’t their job to clean the bathroom, which could be true I guess. You would think an airline was more sanitary especially after COVID. Would Not fly TAP again and do not recommend. Spend your money elsewhere.
Reviewed Jun 2023review from
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10.0
Everything was OK.
Reviewed Mar 2023review from
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8.0
Drinks such as water (unlimited and coffee should at least be offered for free!
Reviewed Mar 2023review from
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10.0
was nice
Reviewed Mar 2023review from
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2.0
Pros: Worst customer service or actually non-existent, rude and ignorant agents. Will never fly with them again.
Cons: TAP should simply shutdown or do a major reform as the airline operates in the last century.Reviewed Jun 2021review from
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8.0
Pros: okok
Cons: okokokReviewed Mar 2021review from
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10.0
Pros: Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry
Cons: Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just nowReviewed Dec 2021review from
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8.0
Pros: The crew was attentive but only on the basic standard service.
Cons: I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole familyReviewed Nov 2020review from
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10.0
Pros: Good
Cons: GoodReviewed Oct 2020review from
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6.6
Cons: The clarity about baggage fees, really unclear and very expensive.
Reviewed Sep 2020review from
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8.0
Cons: The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now
Reviewed Sep 2020review from
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5.0
Cons: Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic.
Reviewed Aug 2020review from
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0.0
Pros: I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer.
Cons: Pleace call 666 394 865Reviewed Aug 2020review from
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8.6
Pros: Seats are way more comfortable than other flight companies
Cons: Crew could have been more patientReviewed Mar 2020review from
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10.0
Pros: The extra legroom in the Classic Package Seats.
Cons: The snacks where a little on the dull tasteless side.Reviewed Mar 2020review from
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2.0
Pros: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me
Cons: It is always better to buy tickets through the airline.Reviewed Mar 2020review from
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8.6
Cons: All seats are uncomfortable on all planes
Reviewed Mar 2020review from
TAP AIR PORTUGAL FAQs
What is TAP AIR PORTUGAL's carry-on size allowance?
On board TAP AIR PORTUGAL flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the TAP AIR PORTUGAL assistance team will most likely ask you to pay extra for checked luggage.
Where does TAP AIR PORTUGAL fly to?
TAP AIR PORTUGAL offers direct flights to 78 cities in 31 different countries. Porto, Lisbon, and Funchal are the most popular cities covered by TAP AIR PORTUGAL.
What is TAP AIR PORTUGAL’s primary hub?
TAP AIR PORTUGAL concentrates most of its flight operations in Lisbon.
How does KAYAK find such low prices on TAP AIR PORTUGAL flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including TAP AIR PORTUGAL.
Flight status
TAP AIR PORTUGAL route map
Top airports served by TAP AIR PORTUGAL
- Lisbon Humberto Delgado Airport (LIS)
- Porto Airport (OPO)
- Paris Orly Airport (ORY)
- Funchal Madeira Airport (FNC)
- London Heathrow Airport (LHR)
- Rome Fiumicino Airport (FCO)
- Madrid Barajas Airport (MAD)
- Brussels Bruxelles-National Airport (BRU)
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- Milan Malpensa Airport (MXP)
- Amsterdam Schiphol Airport (AMS)
- Barcelona-El Prat Airport (BCN)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Ponta Delgada Nordela Airport (PDL)
TAP AIR PORTUGAL contact information
- TP IATA code
- +65 6884 7992 Call
- flytap.com Visit
Overview of TAP AIR PORTUGAL
The primary hub for TAP Air Portugal is Lisbon, while their secondary hub is Portugal’s second biggest city, Porto. Recognized as the national airline of Portugal, the carrier helps service the picturesque Azores islands, which are halfway across the Atlantic Ocean. Flights are available to 34 countries across the world and reach Asia, South America, North America and Africa.
Considered to be the premier European airline for flights to Brazil, TAP Air Portugal reaches more destinations in the country than any other carrier. The World Travel Awards recognized it as the Best Airline to South America on a number of occasions, with the variety of choice and comfort a hit with passengers.
The airline’s fleet is made up exclusively of Airbus aircraft, having transitioned away from Boeing during the 1990s. In 2018 the airline was the first to fly the A330-900, a fuel-efficient jet that is capable of carrying up to 298 passengers. It was also the first airline to introduce Airspace by Airbus, a cabin layout overhaul that improves overhead storage, lighting and system connectivity.
You can choose between either Economy or Executive Class, with complimentary meals included on all services. The Executive category is equivalent to Business Class on other carriers, with gourmet traditional Portuguese cuisine available and recliner lie-flat seats. Other upgraded amenities include noise-cancelling headphones, softer lighting and 115V electricity sockets.
TAP Air Portugal has a low-cost subsidiary named TAP Express, which only operates short to medium distance flights. They are both part of the Star Alliance, which operates services to roughly 193 countries.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.