|Top route||Funchal Madeira to Lisbon Humberto Delgado|
|Top airport||Lisbon Humberto Delgado|
The boarding process was pretty much chaos.
Trip was fine but basic. Gates not announced until shortly before flight. Late boarding. Most rolling bags had to be gate checked. Left late but arrived on time. No free food and no seat-back entertainment. Received our bags fine on the other side (small airport).
4 Dollars for a cup of tea is not hosting or welcoming
Flight was early.
Bad transfer experience. Less than helpful airport staff. Horrible overpacked bus boarding experience.
All food and drinks extra cost. No entertainment options. Tight on leg room.
I contracted COVID on the flight, since the passenger sitting behind me wasn't wearing a mask and was coughing the whole flight. Despite paying a premium price for "Economy PLUS", I still earned almost no frequent flier miles, and there was really no difference between this services I received versus if I had paid for the most basic economy option.
The boarding crew were not very knowledgeable about COVID-related requirements at the destination (Spain), and they gave terrible recommendations (get tested 1 hour before the flight, which was impossible). They even said that they can’t let me on the plane, even though I’m flying to Lisbon, Portugal first, which doesn’t have much COVID-related restrictions anymore. Fortunately, the manager was able to resolve the issue, otherwise it would have cost me a lot to get another ticket.
The check in staff in Montreal were exceptionally good and very efficient
They required me to check a bag that would have fit in the overhead compartment, and the bag was lost in transit
Food is awful
Paid food. No entertainment. Requested to check in cabin luggage required additional waiting time in Lisbon.
Bonjour, Nous sommes très déçus de vos services KayaK, car suite à l'annulation de notre vol retour via Easyjet, vous nous avez laissé nous débroullier tous seul . Pas de numéro de téléphone , ni d'adresse mail d'un service client et l'application kiwi ne fonctionne pas!!! Bref pas de carte d'embarquement pour ce vol vers FARO. Obligé de faire une attente de 2 heures au guichet de TAP à l'aéroport et mème l'hôtesse nous clairement déconseillé vos services catastrophique. Merci de bien vouloir ouvrir un dossier de réclamation concernant notre mésaventure NO de révervation 207 552 961. Au final, suite à l'annulation du vol retour ,nous été bloquer 2 jours au Portugal et avec tous frais supplémentaires de taxi hôtel bagages de 500€ J'attend de vos nouvelles Herve JEHANNO. firstname.lastname@example.org
entire crew smiled at us and told us we were on time. plane landed half an hour late. missed our connection despite all TAP employees assuring us the connecting flight was guaranteed. took 3 hours to rebook us for the next day. next day’s flight is also delayed. Rinse and repeat
Flight was on time Economy Seat inside cabin was very comfortable with more than enough leg room for a short petite passenger like myself.
Lost language and no help to find and no updates for 24 hours, while I’m in Brussels for 3 days only
They Lost my language and keep to be helpless
I can't take my flight with Air Iberia because, because of you I couldn't take the connection I had booked from Lisbon to Madrid.
The biggest issue with TAP was deplaning, which was a problem on both legs of the flight. At JFK we were on the ground for a full hour before we could park at the gate and disembark, and the crew could have been more transparent about the wait time.
Unfortunately made my stay in Germany very inconvenient as my Luggage was lost after flying from Lisbon to Frankfurt. Tracking number doesn’t exist in the system even when I’m holding a receipt in hand. Nobody to help at Frankfurt airport, plus their customer support (luggage claims) are closed during weekends. I understand that you can’t have an agent at every airport, but at least have a phone support 24/7….
Pour la réservation, il n'est pas clairement indiqué qu'il faut payer pour les bagages en soute Par ailleurs du fait du délai sans doute trop court à Lisbonne, avant le vol à ponta delgada , notre bagage n'est pas arrivé....
Flight attendants did their job to make passengers comply sanitary rules.
I always try to book on TAP. Every single flight I’ve had with them has always been flawless. They’re more expensive than the pure budget airlines, but not much. That extra little bit I pay is worth it 100x.
Unable to bring carryon onto the plane. Made us check
Better communication from airline regarding delay(s) or updates on how to get further information.
Nunca mais TAP! Atendimento absurdo! Cancelamento, atrasos, filas intermináveis, remarcação de voos diretos em voos com várias conexões. Definitivamente, nunca mais!
Tight connection was very stressful
Checkin agents all arrived late and the connection in Lisbon was too tight and almost missed. Stressful. But we landed safely.
No place found for my hand bagguage, the crew asked me if its ok to put my suitcase nella "stiva". They gave me a receipt , the üroblem was resolved even if I had to attend at the bagguage claim in Rome .
Delay 1 hü
On board TAP AIR PORTUGAL flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the TAP AIR PORTUGAL assistance team will most likely ask you to pay extra for checked luggage.
TAP AIR PORTUGAL offers direct flights to 80 cities in 36 different countries. Lisbon, Funchal, and Porto are the most popular cities covered by TAP AIR PORTUGAL.
TAP AIR PORTUGAL concentrates most of its flight operations in Lisbon.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including TAP AIR PORTUGAL.
The primary hub for TAP Air Portugal is Lisbon, while their secondary hub is Portugal’s second biggest city, Porto. Recognized as the national airline of Portugal, the carrier helps service the picturesque Azores islands, which are halfway across the Atlantic Ocean. Flights are available to 34 countries across the world and reach Asia, South America, North America and Africa.
Considered to be the premier European airline for flights to Brazil, TAP Air Portugal reaches more destinations in the country than any other carrier. The World Travel Awards recognized it as the Best Airline to South America on a number of occasions, with the variety of choice and comfort a hit with passengers.
The airline’s fleet is made up exclusively of Airbus aircraft, having transitioned away from Boeing during the 1990s. In 2018 the airline was the first to fly the A330-900, a fuel-efficient jet that is capable of carrying up to 298 passengers. It was also the first airline to introduce Airspace by Airbus, a cabin layout overhaul that improves overhead storage, lighting and system connectivity.
You can choose between either Economy or Executive Class, with complimentary meals included on all services. The Executive category is equivalent to Business Class on other carriers, with gourmet traditional Portuguese cuisine available and recliner lie-flat seats. Other upgraded amenities include noise-cancelling headphones, softer lighting and 115V electricity sockets.
TAP Air Portugal has a low-cost subsidiary named TAP Express, which only operates short to medium distance flights. They are both part of the Star Alliance, which operates services to roughly 193 countries.