Turkish Airlines (TK) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

8.0 Good

Based on 14,397 reviews

Overall

8.0

Boarding

7.9

Comfort

7.8

Crew

8.3

Entertainment

8.1

Food

7.9

Recent reviews

All reviews
Positive
Neutral
Negative

8.0

Pros: Superb entertainment system

Cons: The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath.

Reviewed Aug 2017

review from
2.0

Pros: The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,

Cons: It took way too long to get the right information on the status of the flight

Reviewed Aug 2017

review from
10.0

I will flight again with Turkish

Pros: Everything

Reviewed Aug 2017

review from
10.0

Ontime and friendly

Pros: The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!

Reviewed Aug 2017

review from
9.6

Pros: I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing.

Cons: Nothing that comes to my mind.

Reviewed Aug 2017

review from
9.3

Really impressed with the customer service

Pros: I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable.

Cons: I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb.

Reviewed Aug 2017

review from
2.0

Cons: Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us

Reviewed Aug 2017

review from
4.3

Communications screw up

Pros: The water

Cons: There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again.

Reviewed Aug 2017

review from
6.0

Decent flight

Pros: The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent.

Cons: On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight.

Reviewed Aug 2017

review from
7.0

Friendly crew and good food

Pros: Everything was good

Cons: All good

Reviewed Aug 2017

review from
2.0

Customer service

Pros: The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport.

Cons: Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place.

Reviewed Aug 2017

review from
2.0

Rude agents. Missed the flight due to check in issues.

Cons: The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again.

Reviewed Aug 2017

review from

10.0

I will flight again with Turkish

Pros: Everything

Reviewed Aug 2017

review from
10.0

Ontime and friendly

Pros: The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!

Reviewed Aug 2017

review from
9.6

Pros: I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing.

Cons: Nothing that comes to my mind.

Reviewed Aug 2017

review from
9.3

Really impressed with the customer service

Pros: I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable.

Cons: I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb.

Reviewed Aug 2017

review from

8.0

Pros: Superb entertainment system

Cons: The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath.

Reviewed Aug 2017

review from
7.0

Friendly crew and good food

Pros: Everything was good

Cons: All good

Reviewed Aug 2017

review from

2.0

Pros: The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,

Cons: It took way too long to get the right information on the status of the flight

Reviewed Aug 2017

review from
2.0

Cons: Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us

Reviewed Aug 2017

review from
4.3

Communications screw up

Pros: The water

Cons: There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again.

Reviewed Aug 2017

review from
6.0

Decent flight

Pros: The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent.

Cons: On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight.

Reviewed Aug 2017

review from
2.0

Customer service

Pros: The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport.

Cons: Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place.

Reviewed Aug 2017

review from
2.0

Rude agents. Missed the flight due to check in issues.

Cons: The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again.

Reviewed Aug 2017

review from

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Turkish Airlines

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Turkish Airlines contact information

TK IATA code
+65 6732 4556 Call
turkishairlines.com Visit

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