Traveller reviews
Overall rating
6.6
Good
Based on 1,300 reviews
Boarding
7.2
Comfort
6.7
Crew
7.7
Entertainment
6.5
Food
6.1
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United Airlines information
| IATA code | UA |
|---|---|
| Routes | 1456 |
| Top route | San Francisco to Newark |
| Airports served | 239 |
| Top airport | Newark |
United Airlines traveller reviews
Pros
""Everything was cool, smooth flight.""
(in 2442 reviews)
""Great crew, comfortable and clean flight.""
(in 2084 reviews)
"Flight attendant very professional and friendly"
(in 2447 reviews)
Cons
"Customer service was very poor."
(in 236 reviews)
""Good flight, but pretty jammed in""
(in 4938 reviews)
"Flight to IAD arrived early."
(in 117 reviews)
Recent reviews
Traveller rating
9785
5878
5307
5982
92
Find reviews that mention:
flight attendant
first flight
great flight
flight was cancelled
crew was great
hour delay
entertainment system
fly united
basic economy
leg room
customer service
arrived early
middle seat
seats were comfortable
seats were uncomfortable
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4.0
Poor poor customer service!! Two flight cancellations, did not refund my seat reservations on cancelled flights, constantly had to call to rebook and reassigned seats and even saw customer service in person in Frankfurt but rep was extremely rude. Will never fly Lufthansa again.
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10.0
The seat and leg room in the 175 Embrair jets are great and they have power outlets and Wi-Fi.
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2.0
In first class you can only drink water. They don't offer you anything. We are talking about a 4 hour flight (due to delays). Delayed flights. Very bad control. The company's application did not work correctly. Very bad experience.
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4.0
very bad food
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6.0
why did they have to check me and and my backpack without any reason and my permission at gate 33 ? And they forgot to check my duty free bag, i was at the duty free to buy cosmetics the whole time and try to run quick to the gate so i could board so no one have to wait on me but then got checked again by the gate for no reason..does my face look like a drug dealer or using cocain and do they know how to use and purchase cosmetics ?
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10.0
i like mostly everything by staff attitude and kindness, meal and seated..very good..
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8.0
It was nice to see courtesy extended to those who were late due to computer issues
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2.0
We bought an early flight and without ANY notification the airlines switched our flight to 3.5 hours later. The whole time it said “on time” good thing we noticed
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2.0
We never got to Tampa. Constant delays. Plane ran out of fuel. You made us miss our connection. We are now stuck in Denver. Thanks a lot.
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6.0
My baggage missed my flight. The weather in Denver was a mess which was causing issues for airport personnel.
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8.0
The weather fouled things up but that’s not United’s fault. The new roomier seats in the 175 planes is outstanding!!!
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10.0
Cleanliness! Very modern plane !
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4.0
People with a rolling cabin suitcase and a bulky backpack can still carry them both into the cabin. This restricts the overhead bin space for the others with only one hand cabin luggage.
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8.0
Better sound system in the waiting area.
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6.0
Boarding slow drag. A bit disorganized and attendant very distracted.
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4.0
A little disappointing for the flight to Denver at 2:44 pm was cancelled without a reason explained to me, but I get it. Sometimes things just happen
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6.0
I was in first class and by the time I got on there was no room in the overhead bins, which made me a nuisance when the plan landed and I had to navigate getting my bag from several rows back.
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10.0
Smooth flight. Landed early 20min!
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10.0
My seat was upgraded without extra cost. The crew were amazing and attentive! Smooth flight.
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10.0
Love United Airlines..!
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6.0
Meal preferences were not saved/changed despite having the information being saved on the United profile, requested at the time of booking, and requested again more than 24 hours before the flight. As a result, a suitable meal was not available during the flight.
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8.0
No snacks, 1/2 can of soft drinks for drinks...just sort of skimpy
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8.0
A bit more legroom & bag room would be wonderful.
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8.0
I really don’t think the United premium economy seats are comfortable.
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10.0
Very organize crew air port and airplane as well,
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8.0
Doc control prior to gate area…..long, long lines thus waiting time…
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8.0
The condition of the plane was less than satisfactory. The exit door did not finish well on inside and looked like an old basement in disrepair.
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2.0
Very small seat, not much food, and no entertainment at all!!
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2.0
Just delayed for 15 hours.
review from
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10.0
Love United Airlines.!
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United Airlines FAQs
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Flight status
United Airlines route map
Top airports served by United Airlines
- Newark Airport (EWR)
- Chicago O'Hare Intl Airport (ORD)
- Denver Intl Airport (DEN)
- Houston George Bush Intcntl Airport (IAH)
- San Francisco Airport (SFO)
- Washington, D.C. Dulles Intl Airport (IAD)
- Los Angeles Airport (LAX)
- Boston Logan Intl Airport (BOS)
- Orlando Airport (MCO)
- Las Vegas Harry Reid Intl Airport (LAS)
- Austin Bergstrom Airport (AUS)
- San Diego Airport (SAN)
- Seattle/Tacoma Intl Airport (SEA)
- Cleveland Hopkins Intl Airport (CLE)
- Dallas/Fort Worth Airport (DFW)
United Airlines contact information
- UA IATA code
- +65-6873-3533 Call
- united.com Visit
Overview of United Airlines
United Airlines has many classes for customers to choose from, with some examples being United Polaris, Business, Premium Plus, and Economy Plus. For an extra luxurious experience, select United Polaris, as it comes with a cozy bed, a gourmet hot meal, and amenities such as silk pajamas. Business will also provide you with a hot meal and two free checked bags, while Premium Plus includes upgraded seats and free alcoholic beverages. To ensure that you have extra legroom, opt for Economy Plus, an option that will give you a spacious seat.
While this airline has 8 different hubs that are all located in the United States and its territories, it also flies to over 200 destinations around the world. Belgium, France, and Germany are just some examples of popular countries that can be visited in Europe, while China, Japan, and Singapore are convenient for those hoping to visit Asia.
In addition to being a member of Star Alliance, known for being the world’s largest airline group, United Airlines has codeshares with many companies, including Air Canada, Austrian Airlines, and Lufthansa. The company also maintains joint ventures with additional airlines, such as Air New Zealand, Brussels Airlines, and Swiss International Air Lines.
This airline operates a fleet of over 775 aircraft, with all of them either Airbus or Boeing. The Boeing 737-900ER is the plane that is most commonly used by the company and many of them are decorated for special sporting events or in celebration of the Star Alliance. The Boeing 777-200 is oftentimes used for long international flights as it can fit over 350 customers.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.