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I liked the flight was on time. What could be better: - the media controls! Keeping them as it is now on armrest is a poor design. Passenger can't put an elbow on it! either volume goes up and down or channel change unexpectedly or brightness goes out. - media buttons are dim. Can't see what on them in dark. - the WiFi, not just internal network, but internet. Too complicated to get on a gadget. Definitely could have been better.

Too much waiting and no food in the plain My flight was delayed like 5 times .

Pilot was very good. Boarding process was brutal!!! Looked like a new system where these “saloon style” doors open after scanning your ticket. The process was slow!! And if a passenger scanned their ticket before the doors had closed from the previous person, it goofed up the system and they had to clear it on the computer at the counter before proceeding. Poor design, bad concept!! The employees were getting frustrated and then were a bit edgy with the passengers.

I purchased miles for a round trip from Cincinnati to Berlin in BUSINESS CLASS. I was seated in economy class from Cincinnati to Washington Dulles. And the same will happen when I fly on my return from Newark to Cincinnati. When I asked why I was seated in "the lowest" economy class, I was told I could upgrade to a higher economy class if I pay extra. I flew business class on Lufthansa from Frankfurt to Berlin on the same itinerary. Why do I have to pay extra when I purchased a business class ticket already? I have flown many times on American Airlines, purchasing miles. I never ever had this problem. with them.

Helping find alternative flights when one is canceled or late. This was the worst travel experience I ever had in my life.

Flight from the Toronto to nwa landing was really brutal it was really rough. The price of tickets I paid for it wasn't best the service.

It is hard to say good things about any flight that has you crammed into a tight seat for 16 hrs straight! You just endure it the best that you can. It was a rough trip with a lot of turbulence but the seatbelt sign was on for much longer than needed, causing a lot of discomfort. Food was standard and the entertainment system worked well and we arrived on time. Overall an average experience.

Seating was very tight and when the seat in front of me put their chair back, they were practically in my lap. This was really the biggest issue...not enough room.

Meh. I’m over by now. It’s almost midnight and I’m still not at my place. I left at 8am

My flight being delayed from LAX to SFO which made me miss my connecting flight. Spent 10 hours laying on the floor waiting for another flight. Horrible. Won’t ride again.

The flight was delayed almost an hour. Which made the process more annoying.

United flight attendant was in a terrible mood apparently. Had a snarky attitude towards several people in front of my row.

I'm talking about this one...