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Pros: The flight attendants were nice enough and the snacks/beverages were average/as expected.

Cons: This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable.

Cons: Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX

Cons: There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided.

Pros: Seats were comfy and super clean

Cons: The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us

Cons: Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space.

Pros: staff was nice

Cons: it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ....

Cons: Too much time wasted in boarding dealing g with carry ons.

Cons: Make sure all passengers can watch movies

Cons: I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent.

Pros: nothing in particular

Cons: cold, inattentive crew, United premium economy product is not worth a pretty penny it charges

Cons: More than one and half hours delay, at least they flight attendants should offer customers more than just a drink

Cons: Dirty

Pros: The lady at the checkin was very considerate and suggested that I am only allowed to bring one baggage. So she suggested if I can combine my both luggage as one, then I should be all good otherwise they will charge double- scary.

Cons: Light travellers like us should be given more latitude to choose 1 bag size 17x10x 5” and one laptop bag size 12” X 10” x 3”

Pros: What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!

Cons: See above!

Pros: Crew was good

Cons: Bad baggage claim info

Pros: Not sure I can comment on this particular flight.

Cons: On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel

Pros: Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans.

Cons: Be on time

Cons: Terrible boarding process, awful food, rude staff...literally one of the worst flights ever

Cons: The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out.

Pros: The flight was on time; other than that, nothing was good.

Cons: Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!

Cons: United, along with American, is a horrible carrier, and the next time it files for bankruptcy, needed to be allowed to remain our of business. The employees don't care about service at all, it's no longer part of their culture.

Cons: My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers.

Pros: Movie choice

Cons: Man flight was rude for me reason

Cons: Took 2 hrs to get a drink after we took off. Need more help.

Pros: Crew worked hard under difficult circumstances but flight was not well equipped

Cons: First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable.