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Pros: Nothing

Cons: 16 hour delay is unacceptable

Pros: Good entertainment options

Cons: They did not even pretend to care about passengers who did not wear a mask. Very disappointing.

Cons: Row 39 seat F extremely uncomfortable!!!!

Pros: Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat

Cons: To fly in another airline.... United ? No way what a lack of empathy.... never again

Cons: After so much money given to private airlines from the government to mitigate their loses during the pandemic, they are still packing their planes back to back. It should be a law to forbid more than two passenger per sit row leaving the middle seat empty, unless they're in the same reservation.

Pros: The crew was fine

Cons: Cramped old A319,totally packed

Pros: The crew was fine

Cons: No open seats at all. Old cramped A319

Cons: Boarding was extremely slow and we arrived 1 hour late

Cons: Video entertainment did not work properly. Stewardess reset it but audio was totally garbled. I tried it with three different sets of earphones.

Pros: Crew is good

Cons: Delay is a problem, am late for second fly

Cons: No room

Pros: Nice staff

Cons: Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options.

Pros: The crew was great.

Cons: There were no phone chargers and no snacks.

Pros: The crew was great.

Cons: There were no phone chargers, and there were no snacks.

Cons: Not social distanced full flight

Cons: Disastrous rescheduling

Pros: Convenient time of day.

Cons: First class seats were terrible. No padding. Meal of a messy sandwich was bad. No drink service was offered.

Pros: We didn’t crash.

Cons: First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered.

Cons: Person next to me was talking across me

Pros: on time

Cons: cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers

Cons: Flight delayed

Pros: It got me on the way

Cons: An outlet and letting me get into Canada

Cons: Ohare baggage claim. I was first class and my bag came out last