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I missed my flight and when trying to book another flight home the virgin staff were not very friendly and accommodating and it cost an arm and a leg. Also the reason for missed flight was a health hazard which for everyone on the flight I chose not to inconvenience everyone aboard and was told I could look into getting so of the cost refunded for the new flights but was told by virgin customer service I should of boarded the flight and caused everyone an unpleasant flight.

Pros: Unable to fly due to KAYAK incompetency

Cons: KAYAK actually responding as promised to contact myself and airline to facilitate change of booking date due to COVID.

Cons: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.

Cons: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.

Cons: Seats could have been more comfortable and very little leg room.

Pros: We did not use this flight and I was told that I could not receive a refund.

Pros: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.

Pros: Kind cabin crews

Cons: Be punctual

Pros: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.

Cons: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!

Pros: Crew very very slow serving meal.

Cons: The delay was out of there hands and other passengers did not listen to instructions So not there fault really

Cons: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.

Pros: Quick boarding

Cons: Plane was delayed. Second Virgin flight in a row for me.

Pros: Same old mediocre service a bit like catching a bus really very mundane

Cons: Food and entertainment

Cons: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)