Traveller reviews
Overall rating
7.2
Good
Based on 52 reviews
Boarding
7.3
Comfort
7.4
Crew
8.2
Entertainment
6.1
Food
6.5
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Virgin Australia information
| IATA code | VA |
|---|---|
| Routes | 122 |
| Top route | Sydney Kingsford Smith to Melbourne |
| Airports served | 28 |
| Top airport | Melbourne |
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Virgin Australia traveller reviews
Pros
"Best airline to travel with."
(in 14 reviews)
"Flight attendants were friendly and responsive"
(in 26 reviews)
"The entertainment options were great."
(in 21 reviews)
Cons
"Business class seats require improvement."
(in 6 reviews)
"Seats not too comfortable but okay."
(in 45 reviews)
"Next flight was full."
(in 138 reviews)
Recent reviews
Traveller rating
695
349
228
155
2
Find reviews that mention:
international flight
great flight
missed the flight
friendly staff
food was good
great service
entertainment app
seats were comfortable
good entertainment
best airline
flight attendants
leg room
business class
terminal and go
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8.0
Good trip, friendly staff, good value.
review from
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2.0
Flight cancelled. Only notified of this through kayak not virgin themselves. No offer of a taxi voucher or accomodation. Told to wait in the luggage claim area. Flight reallocated to 2 days after original flight. No offer of compensation.
review from
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2.0
Flight back home on Sunday was cancelled with no explanation, apology or compensation. Had to stay an extra night in Melbourne and miss half a day of work.
review from
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2.0
Communication re delays - 45mins sitting on tarmac…
review from
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10.0
I always travel domestic with Virgin. They have never let me down
review from
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10.0
Couldn't get the entertainment app to work
review from
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8.0
Unfortunately the new departure area for virgin at Coolangatta airport sadly lacks an appropriate amount of seating for departing passengers I have seen better facilities in some of worst airports in the world than what was on show today So sad when you consider the amount of money spent on the major capital improvement Perhaps the GC is still all show and no substance
review from
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8.0
No delay would of been better!!! Rough landing too.
review from
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10.0
It always a great service and great staff
review from
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6.0
flight was an hour and 1/2 late
review from
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8.0
Departed 15mins late
review from
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10.0
I was in the exit row, next to the galley and bathroom, so that was awesome. Plenty of room and quick accessibility. Our flight attendant Charlene was absolutely amazing. Couldn't have been nicer if she tried. Thankyou united!!!
review from
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8.0
Easy flight. Seating slightly cramped
review from
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10.0
good trip on time
review from
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4.0
The flight was fine once we got in the air. The flight was 1 1/2 hours late and we spent 1/2 hour sitting on the ground waiting to take off. A defence exercise was underway in Darwin
review from
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10.0
Friendly faces to greet us. Thanks VA
review from
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6.0
More food and entertainment options
review from
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6.0
Sadly flight was delayed but otherwise good flight
review from
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8.0
all good on this trip
review from
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6.0
Delayed by an hour because there were not enough staff to staff the departure gate.
review from
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4.0
Flight and luggage was delayed. Though everything seems to be delayed at the moment. Travel isn’t as simple as it used to be.
review from
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10.0
The onboard WIFI was not working, other than that all good. The food is always poor on these sorts of flights so not their fault.
review from
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10.0
Good trip on time cabin crew were very accomodating
review from
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10.0
I travelled with my father who was in a wheelchair and the staff did everything possible to assist us. From check in to arriving on the tarmac at Maroochydore the staff were amazing and so helpful. I cant fault any of the service.
review from
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8.0
Everything was fine just 25 mins late departing and arriving close to Midnight !
review from
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10.0
On time departure and luggage took so long to arrive out
review from
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2.0
Cancelled my flight two hours before it was due to take off. I had a morning flight so when I landed I had time to drive to my accomodation 6 hours away. I got to my destination airport at 8pm after my replacement flight was delayed two hours. No support, no compensation, no apology, just a few generic emails, oh and when I tried to send a complaint on the Virgin website it kept giving me an error message. We were told the flight was cancelled due to not enough flight crews. How is it legal to sell tickets for flights you don't have staff too. The delay was weather. So angry!!
review from
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10.0
Glee business class on my velocity points Fantastic especially the flight attendant Phil. He is a massive asset to Virgin Airlines Thankyou for a great experience
review from
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8.0
I checked in online and went straight to the gate. There I was told that I hadn't checked in. Problem was the aircraft had changed after I checked in and I no longer had a seat allocation and my boarding pass was useless. It was resolved after some difficulties.
review from
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2.0
All flights were delayed and mine was also cancelled. Boarding was late
review from
Virgin Australia FAQs
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Flight status
Virgin Australia route map
Top airports served by Virgin Australia
- Melbourne Airport (MEL)
- Sydney Kingsford Smith Airport (SYD)
- Brisbane Airport (BNE)
- Coolangatta Gold Coast Airport (OOL)
- Adelaide Airport (ADL)
- Perth Airport (PER)
- Cairns Airport (CNS)
- Canberra Airport (CBR)
- Hobart Airport (HBA)
- Launceston Airport (LST)
- Maroochydore Sunshine Coast Airport (MCY)
- Hamilton Island Airport (HTI)
- Townsville Airport (TSV)
- Darwin Airport (DRW)
- Hayman Island Airport (HIS)
Virgin Australia contact information
- VA IATA code
- +61 7 3295 2296 Call
- virginaustralia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.