|Top route||Sydney Kingsford Smith to Melbourne|
Good trip, friendly staff, good value.
Flight cancelled. Only notified of this through kayak not virgin themselves. No offer of a taxi voucher or accomodation. Told to wait in the luggage claim area. Flight reallocated to 2 days after original flight. No offer of compensation.
Flight back home on Sunday was cancelled with no explanation, apology or compensation. Had to stay an extra night in Melbourne and miss half a day of work.
Communication re delays - 45mins sitting on tarmac…
I always travel domestic with Virgin. They have never let me down
Couldn't get the entertainment app to work
Unfortunately the new departure area for virgin at Coolangatta airport sadly lacks an appropriate amount of seating for departing passengers I have seen better facilities in some of worst airports in the world than what was on show today So sad when you consider the amount of money spent on the major capital improvement Perhaps the GC is still all show and no substance
No delay would of been better!!! Rough landing too.
It always a great service and great staff
flight was an hour and 1/2 late
Departed 15mins late
I was in the exit row, next to the galley and bathroom, so that was awesome. Plenty of room and quick accessibility. Our flight attendant Charlene was absolutely amazing. Couldn't have been nicer if she tried. Thankyou united!!!
Easy flight. Seating slightly cramped
good trip on time
The flight was fine once we got in the air. The flight was 1 1/2 hours late and we spent 1/2 hour sitting on the ground waiting to take off. A defence exercise was underway in Darwin
Friendly faces to greet us. Thanks VA
More food and entertainment options
Sadly flight was delayed but otherwise good flight
all good on this trip
Delayed by an hour because there were not enough staff to staff the departure gate.
Flight and luggage was delayed. Though everything seems to be delayed at the moment. Travel isn’t as simple as it used to be.
The onboard WIFI was not working, other than that all good. The food is always poor on these sorts of flights so not their fault.
Good trip on time cabin crew were very accomodating
I travelled with my father who was in a wheelchair and the staff did everything possible to assist us. From check in to arriving on the tarmac at Maroochydore the staff were amazing and so helpful. I cant fault any of the service.
Everything was fine just 25 mins late departing and arriving close to Midnight !
On time departure and luggage took so long to arrive out
Cancelled my flight two hours before it was due to take off. I had a morning flight so when I landed I had time to drive to my accomodation 6 hours away. I got to my destination airport at 8pm after my replacement flight was delayed two hours. No support, no compensation, no apology, just a few generic emails, oh and when I tried to send a complaint on the Virgin website it kept giving me an error message. We were told the flight was cancelled due to not enough flight crews. How is it legal to sell tickets for flights you don't have staff too. The delay was weather. So angry!!
Glee business class on my velocity points Fantastic especially the flight attendant Phil. He is a massive asset to Virgin Airlines Thankyou for a great experience
I checked in online and went straight to the gate. There I was told that I hadn't checked in. Problem was the aircraft had changed after I checked in and I no longer had a seat allocation and my boarding pass was useless. It was resolved after some difficulties.
All flights were delayed and mine was also cancelled. Boarding was late
Virgin Australia proposes only domestic flights in Australia to 28 different cities, including Melbourne, Sydney, and Brisbane.
Virgin Australia concentrates most of its flight operations in Melbourne.
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