|Top route||Sydney Kingsford Smith to Melbourne|
Booked myself & 2 year old granddaughter on flight. Didn't select seats as had hoped to request when checking in at airport an empty seat next to us if available. Plane was full so not possible. BUT - the seats the system had allocated us were not together!!! I suggested this would be very relaxing for me, but probably not so much for the passenger seated with my lovely & very chatty granddaughter!!! The staff member checking us in worked their magic so we were seated together - but it seems an oversight when the booking is made with the age of child stated that seats would not automatically be allocated together. Cabin crew were fab!
Good flight on time
Utilise premium economy to use business class toilets.
I missed my flight and when trying to book another flight home the virgin staff were not very friendly and accommodating and it cost an arm and a leg. Also the reason for missed flight was a health hazard which for everyone on the flight I chose not to inconvenience everyone aboard and was told I could look into getting so of the cost refunded for the new flights but was told by virgin customer service I should of boarded the flight and caused everyone an unpleasant flight.
Excellent experience. On time flights, clean planes and professional staff.
Pros: Unable to fly due to KAYAK incompetency
Cons: KAYAK actually responding as promised to contact myself and airline to facilitate change of booking date due to COVID.
Cons: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
Pros: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
Cons: Typical coach seats but that’s what we paid for
Cons: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
Pros: Crew were great and service was polite
Cons: Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
Pros: Yes the crew was great.
Cons: Seats could have been more comfortable and very little leg room.
Pros: The efficiency of the process from boarding to disembarkation.
Cons: The flight was delayed, however I understand this happens in aviation.
Pros: We did not use this flight and I was told that I could not receive a refund.
Pros: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.
Pros: Kind cabin crews
Cons: Be punctual
Pros: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.
Cons: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!
Pros: Everything seemed to run smoothly and efficiently, from boarding to disembarkation.
Cons: The snack offered on board was quite small.
Pros: The flight went well. The crew was accommodating.
Pros: Left on time. Clean plane.
Cons: I don't like the music that plays before leaving. I would rather silence than music which doesn't suit everyone's taste. I find it irritating.
Pros: Crew very very slow serving meal.
Cons: The delay was out of there hands and other passengers did not listen to instructions So not there fault really
Cons: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.
Pros: The crew did well checking up on everyone regularly and the plane was comfortable.
Cons: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.
Pros: Quick boarding
Cons: Plane was delayed. Second Virgin flight in a row for me.
Pros: Crew were lovely. Business class attendant was really nice.
Cons: Nothing. Great experience.
Pros: I just enjoy Virgin as the crew are always nice
Cons: I find the seats a little uncomfortable. But it’s possible just me
Pros: Same old mediocre service a bit like catching a bus really very mundane
Cons: Food and entertainment
Cons: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)
Pros: The crew was amazing
On board Virgin Australia flights, cabin baggage should not exceed 115cm. If your hand luggage is bigger, the Virgin Australia assistance team will most likely ask you to pay extra for checked luggage.
Virgin Australia proposes only domestic flights in Australia to 27 different cities, including Melbourne, Sydney, and Brisbane.
Virgin Australia concentrates most of its flight operations in Melbourne.
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