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They made us pay $20 for each carry on bag that we take for free on every other flight. The flight was 2 hours late. There was nothing free on the flight, no water, pretzels, nothing. It was a 2 hour flight and the crew sped through the cabin serving things that nobody bought. The Airbus 320 had absolutely no screens on the back of seats, no inflight entertainment or information. Bare bones service, not pleasant.

Canceled my original flight about 3 hours before hand

Both flights were late. AVOID THIS AIRLINE.

The boarding process needs to be worked on.

Cons: Water at least. Recline seating

Pros: Crew was very nice and the seats were just average.

Cons: I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight.

Pros: Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board.

Cons: No complimentary snack and beverage service.

Cons: Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor.

Pros: Seat super uncomfortable and no leg room

Cons: The airplane just seem dirty and disgusting

Pros: Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada.

Cons: Que respeten sus políticas y tengan mejor servicio al cliente

Cons: Desk should be more accessible to clients that are a bit late to their plane

Pros: Speedness

Cons: Check-in process and seats comfort

Pros: Decent flight once we took off.

Cons: If The flight didn’t depart an hour late.

Pros: The crew was friendly

Cons: The cost of baggage for this airline is insane

Pros: Nothing.

Cons: Everything

Cons: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.

Pros: The friendly of the staff and that the crew was strict to put order in the unloading

Cons: the food

Cons: Our flight got delay 2 hours