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The food

The check-in process was absolutely horrible. One customer was with a customer service person for over 25 minutes, while the baggage check line continued to grow. I had an oversized luggage by less than 2kgs, and I had to pay extra (which is fine), but still dig through my bag to take a tiny amount of oversized luggage. The seats on this plane were horrible.

It was delayed and got put on 3 other flight by brothers bag got stolen from Mexico City airport and when I asked one of their staff where the lost and found was at, she rolled her eyes and said I don’t know call the airport.

I will never travel on Viva, they were rude and I even got told by one of their staff that they didn’t need to be nice to me, and help me fix my flight delay to get home. Will never fly again with them.

El vuelo se retrasó una hora, el avión olía muy feo y estaba demasiado lleno.

Plane was delay for over 5 hours

Freaking hell, 90 minutes inside the plane waiting for clearance with no air conditioning. Beside the 2 hrs delay

It's a budget airfare for a reason. Don't expect much and hope you get to your destination and home on time and in one piece.

The price was excellent, but I'm not sure the cheaper fare was worth the stressful experience i tried unsuccessfully to call VivaAerobus from my hotel in Cabo, Mx. I tried 3 times, I was not able to reach a live representative. I wanted to upgrade to VIP, but could not do it. I arrived at the Cabo Aeroport and was in line to check in at 10:30 AM for my 1:30 PM flight #3155. Viva check-in personnel did not arrive until 11:30, and I did not check my bags until 11:00. I'm 75 years old, won't stand in line for 15 minutes at a crowded restaurant, so, standing in line for 1.5 hours was a bummer. My flight was delayed from 1:30 PM to 4:05. Viva employees were friendly and professional, the plane was good and the flight was very smooth. Naturally, I will tell my friends about the problems I had. James Pyle

To was delayed nearly 3 hours

Don't fly them. Stick with an Airline from America they can help you better and you gat a way better deal. And they don't nickel and dime you for everything. And there is ppl there to help you. My 1st and last time any Mexican Airline

1 hour delay, not reported anywhere

Should have flight tracking info more easily displayed in cabin

For no obvious reason. Flight delayed 1 hour. Parked on tarmac. A lot of turbulence. Crew was nice. I really try not to use this airline overall.

Flight delayed for more than an hour. Boarding gate was changed. Boarding area was too crowded. There were not enough seats in the boarding lounge for passengers awaiting for the flight for hours.

2 hours late they charge me for my 16kg luggage $125 dollars and also before that I pay $41 online for 15kg and they said I didn't pay

Departure Flight time kept changing. The only non-stop flight was at 8:45 pm. They need to provide at least one option of an earlier non-stop departure time for people that work the following day.

Delayed 2 hrs