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We bought priority tickets which was supposed to give priority boarding before others so that we can get to our seats and easily place our luggage in the bins before others. However, the priority boarding is only into the bus. So we get off the bus we were in a crowd with everyone who did not purchase priority tickets. So the very purpose of purchasing priority tickets was gone.

The wait from the transport from the terminal to the plan was really long. Passengers were dangerously lined up along the steps of the stairs while awaiting transport.

Vol retardé au départ, mais aucune information communiquée. A l'arrivée nous avons attendu 30 minutes dans l'avion porte ouverte sans savoir pourquoi. A nouveau aucune information donnée par l'équipage.

L'avion a eu presque 2h de retard et nous avons été enfermé dans l'avion pendant les 1h50 sans un verre d'eau et avec très peu de ventilation alors que nous devions porter des masques. C'était inhumain et inadmissible. Ils savaient que l'avion ne pouvait pas partir tout de suite (ils avaient annoncé 2h de retard), pourtant ils choisissent de nous faire entrer dans l'avion. Nous avions très peu d'informations et aucune information sur le pourquoi du retard. C'est une expérience que je ne souhaite pas renouveler.

Several major issues which would customer services to look at. Firstly kiwi,com booking websites had issues, causing me to loose my return flight, Website also lost checked in luggage selection resulting in no self serve drop off no baggage label So my luggage had to be manually checked in by staff at airport. This seems to have resulted in my luggage not being fully checked for all three hops to Auckland, so my luggage is now delayed/lost tree days arrival. Another issue was boarding passes. While in Korean Air boarding area in Barcelona, I was called to come to boarding desk. I was issues with new boarding passes for last two legs and was told the reason that the website hadn't supplied full details, sufficient for Korean Air.

Because we were flying to the States, you couldn't check in online and the line for check in at the airport was very long. They did do a good job moving it along and airline staff were very positive and friendly. The US Pre check was a surprise as I did not know I would have to clear customs in Dublin. The line was extremely long and it didn't appear anyone knew this would happen or planned on it. I had a 3 hour layover in Dublin and did not have a single moment to spare after waiting in check in, security, and pre check. I was one of the last to board and did not waste a moment of time, it just took 3 hours to get through to the gate. I'm lucky I did not stop for food before going to pre clearance, or I would have missed my flight. It should definitely be cautioned somewhere for travelers.

Due to à huge delay from previous flight we missed the check in time. In royal jordanian Website, it is said that check in closed 45 minutes before departure , but it really closed 60 minutes before. We arrived 50 minutes before. We are really disappointed about that.

Introduction to boarding poor

I paid extra for priority boarding, but it was a joke. The crew was fine, but the boarding was a rip off! And the connecting flight was 5 hours delayed.

More than oke hour late and Sitting in the airplane and no one from board crew told the Passageners… i red it in my mails, That the flight is late

Excellente

Delay of 4hrs with very poor information.

El vuelo de mallorca a Hamburgo debi pagar 25 € por que no aparecia en Internet para hacer el Chec kin

I lost my luggage and the handling service is terrible

Better leg room Flight was late departing

Nothing. The plane was two hours late. Then they loaded it and said they worked on the microphone system for an hour while the passengers waited. They failed to keep the passengers updated as to the problem for not departing the gate. Some people tried to get off out of fear something was wrong. But the crew discouraged them from leaving. Then after all of the waiting and we finally departed, they charged 3 Euros when passengers asked for water. Otherwise, you had to go thirsty. The service was beyond poor. They took advantage of the fact they are the only nonstop carrier between Firenze and Barcelona. Their blatant behavior of refusing water unless you pay extra after holding the passengers on the plane for an excessive time is a human rights violation. The passengers on this flight will certainly keep this incident in mind.

Flight was late, seat armrest was broken and could not go lower than 45 degrees, so had to be up for the flight, leaving me with an aisle seat with no armrest, lots of people bumping into me and no way to try and sleep on a now late night flight.

3 hours delay 2 hours waiting in the airplane!! And unfortunately then changing airplane because of technical problems Very bad experience Looking for your compensation !

Completely disastrous as I mentioned before. I will not use this airline again even if they give me the ticket. zero recommended

The 1st flight was late so I missed the 2nd one

The 1st flight was late, so I missed the 2nd one