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6.0
Be prepared to wait in line for Budget in ABQ -- there's usually a single staffer working the counter for three rental companies. We were 5th in line when we got there on this past trip and it took about an hour to get our car. Now the price can't be beat and once you have your car all is good; you just need to be prepared for what you're walking intoReviewed 3 Jul 2025
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6.0
they changed the car make at the pick up-theone I got was a trimmed version and the 4motion was missing the rotary dial to engage in snow mode-and the manual in the glove compartment was for a different model wurth such a dial, so no use of it-without snow mode we had to cancel some plansReviewed 25 Jan 2025
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8.0
Inside of windshield was filthy, had to clean it myselfReviewed 17 Oct 2024
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10.0
Top-notch customer service! The best part of our experience was the outstanding customer care we received from Christina. She was kind, helpful, patient, and very accommodating ,to our situation.. She is the reason we will use Budget again. Thank you, Christina!Reviewed 17 Aug 2024
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8.0
The Chrysler Pacifica had lots of pet hair (cat or dog), dirt, debri, & etc. It would have been better for me as a customer, to have been clean. At least vacuumed to get the pet hair up/out/gone.Reviewed 21 May 2024
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8.0
Great folks. Unfortunately car had minor issues-Bluetooth intermittently malfunctioning, button on rear passenger seat came apart and window control of front passenger door came apart easilyReviewed 19 May 2024
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8.0
Easy in, easy outReviewed 14 Apr 2024
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2.0
First off my flight landed at 11:20 AM on Saturday. I called the location that was my reservation. I told him I would be six minutes away. They said they would wait for me but keep in mind they close at 12 I took a Uber to get there I go to location come to find out 1145 they completely locked their doors. I tried calling them six times and they completely ignore me Crying and very upset since I needed this truck to move my family member I called the reservation hotline and they transfer me to another location. That’s an hour away damaged. My reservation and plans reserve resort to me to pay extra day rental. I will not be using budget anymore. I’m very unhappy with the customer service they have given me.Reviewed 17 Jan 2024
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2.0
Budget was closed at ABQ - directed to AVIS counter. They did NOT have the RAV4 AWD that I had reserved (with nav) ; nor did they have any AWD vehicle for me. The agent said thy don't have AWd vehicles because ABQ only gets snow one month out of the year - I didn't know people who rented in ABQ never strayed out of that city!) After searching, the agent found a FORD Edge with AWD - for an ADDITIONAL $25 per day above the cost of the AWD quote. The right rear tire sensor kept going off during the trip, but the tire itself was not deflated. It is a noisy ride and the seats are not comfortable for a long trip, You have to look at the digital controls on the center console- That is not a safe practice going 75 mph on the I-40. After driving this vehicle for over 2k miles, I can say I would never buy a FORD Edge.Reviewed 3 Jan 2024
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4.0
Won’t rent from Budget again.Reviewed 8 Nov 2023
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10.0
The pick up and drop off were very easy and accommodating. The shuttle to and from the airport, even at 4am, was great!Reviewed 9 May 2022
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4.0
Pros:The fellow at pickup could not have been more friendly and helpful. I have no issue with him.Cons:1st. There was no mention during the online booking of the car that the rental location was not at the airport, despite my flight booking. I took the shuttle from the airport to the car rental center only to be told that my pickup location was a $30 cab ride away.1 1/2 hours would have been saved. 2nd.The car itself was miserable to drive. The alignment was so bad it wouldn't hold the road, it stunk of smoke, and there was an orange abandoned vehicle sticker on the drivers window obstructing view. For some reason I had trouble maintaining an even highway speed and the cruise didn't work. It made my 2 hour drive feel like 5. Driving this car was a white knuckle experience.Reviewed 13 Apr 2021
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