Best Cancún hotels near Plaza Caracol
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and Caracol Beach are also within 1 mi (2 km).




Overall 9.3 Excellent
Based on 1,170 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10.0
Pros: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Excellent
10.0
Pros: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Excellent
10.0
Pros: Everything is great
Excellent
9.4
Pros: The food and service
Excellent
9.4
Pros: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Excellent
9.1
Pros: Everything
Excellent
10.0
Pros: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.
Excellent
10.0
Pros: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Excellent
8.8
Pros: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Excellent
10.0
Pros: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Excellent
9.1
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Details
Reviews
Overall 9.3 Excellent
Based on 1,170 reviews
Breakfast
10.0
Vibe
9.4
Location
9.4
Service
9.2
Wellness
9.0
Amenities
8.9
Cleanliness
8.8
Pool
8.7
Food
8.5
Room
8.4
Bar
7.7
Service
9.3
Amenities
9.1
Food
8.3
Room
7.9
Value
6.3
Service
9.2
Room
7.9
10.0 Excellent
Pros: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Cons:
10.0 Excellent
Pros: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Cons:
10.0 Excellent
Pros: Everything is great
Cons: Nothing
9.4 Excellent
Pros: The food and service
Cons: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say
9.4 Excellent
Pros: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Cons: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
9.1 Excellent
Pros: Everything
Cons: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
10.0 Excellent
Pros: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.
Cons: There were times when we felt *too* catered to. We turned on the do not disturb a couple of times, but that didn’t stop staff from ringing the room and seeing if we needed anything. I had an allergy flare up one day that left me mostly bedridden, but I kept having to get up and tell housekeeping and other staff that I was trying to sleep.
10.0 Excellent
Pros: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Cons: I liked everything!!
8.8 Excellent
Pros: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Cons: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music
10.0 Excellent
Pros: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Cons: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.
9.1 Excellent
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Cons: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and Caracol Beach are also within 1 mi (2 km).
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
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Overall 9.2 Excellent
Based on 4,173 reviews
All reviews
- All reviews
- Families
- Couples
Good
7.0
Pros: Perfect location and its got all the amenities you need and staff were friendly
Excellent
10.0
Pros: Friendly staff
Excellent
10.0
Excellent
9.4
Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Mediocre
2.0
Pros: Friendly staff, great facilities, wonderful location, extremely clean. Good selection of restaurants and bars.
Excellent
9.0
Pros: people there are very nice and friendly and helpful
Excellent
10.0
Pros: The staff was super helpful and the service was great
Excellent
10.0
Pros: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.
Excellent
10.0
Pros: We love the restaurant, the room, the services...Everything
Excellent
10.0
Pros: The service was excellent great location, good food variety
Excellent
10.0
Pros: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!
Excellent
10.0
Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Details
Reviews
Overall 9.2 Excellent
Based on 4,173 reviews
Location
9.2
Service
9.0
WiFi
8.9
Value
8.7
Amenities
8.5
Vibe
8.3
Breakfast
8.2
Cleanliness
8.0
Room
7.3
Beach
9.0
Location
9.0
Value
8.8
Amenities
8.8
Cleanliness
8.5
Service
8.4
Room
6.7
Location
9.3
Service
8.9
Value
8.7
Beach
8.7
Cleanliness
8.0
Room
7.2
7.0 Good
Pros: Perfect location and its got all the amenities you need and staff were friendly
Cons: No
10.0 Excellent
Pros: Friendly staff
Cons:
10.0 Excellent
Pros:
Cons: Every thing
9.4 Excellent
Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Cons: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.
2.0 Mediocre
Pros: Friendly staff, great facilities, wonderful location, extremely clean. Good selection of restaurants and bars.
Cons: Some guests "reserve" beach and deck chairs (by placing towels or personal items on them) even when they are not nearby. The hotel says that this is not allowed, but there seems to be no enforcement of that rule.
9.0 Excellent
Pros: people there are very nice and friendly and helpful
Cons:
10.0 Excellent
Pros: The staff was super helpful and the service was great
Cons: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities
10.0 Excellent
Pros: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.
Cons: No
10.0 Excellent
Pros: We love the restaurant, the room, the services...Everything
Cons: The day I have to leave
10.0 Excellent
Pros: The service was excellent great location, good food variety
Cons:
10.0 Excellent
Pros: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!
Cons: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.
10.0 Excellent
Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Cons: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).




Overall 9.2 Excellent
Based on 3,651 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Good
6.0
Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.
Excellent
9.0
Pros: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.
Excellent
10.0
Pros: Beautiful hotel and amenities!! Staff was very courteous and well trained.
Excellent
9.6
Pros: It was very clean
Poor
1.0
Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.
Excellent
9.6
Pros: the location, the view, the service.
Excellent
10.0
Pros: This was my first time and definitely will return. The whole hotel is amazing, the room are very clean and the view is breathtaking. The Hotel staff are beyond the best people I ever met in my trips. When we got there we were welcomed by a very gentleman man called Edgar who showed us all the amenities. The location is great, very close to the nightlife and restaurants. We had a great time at the beach and the pool bar, with the great service from Bertelin, Roberto and the rest of the team.
Excellent
8.0
Pros: Location and pools
Excellent
10.0
Pros: very professional staff
Excellent
8.0
Pros: The beach do not get vawes and wind.
Excellent
10.0
Pros: View, beach, pool area
Good
7.0
Pros: The best part by far is the La Joya restaurant, it has separate staff from the hotel and the service, food and restaurant experience with the mexican band is amazing. Also, Rosaria from room service and Oscar (waiter) deserve a mention for excellent service. The facilities are good - the Sauna and Spa is very relaxing, Business Centre is sufficient, Gym is as expected in a 5 star hotel.
Details
Reviews
Overall 9.2 Excellent
Based on 3,651 reviews
Location
9.4
Wellness
9.3
Service
9.2
Beach
9.2
Pool
9.1
Cleanliness
8.9
Amenities
8.8
Room
8.7
Comfort
8.4
Breakfast
8.2
WiFi
7.9
Vibe
7.2
Value
5.9
Location
9.4
Wellness
9.2
Pool
9.1
Service
9.1
Cleanliness
8.9
Beach
8.7
Comfort
8.6
Food
8.5
Amenities
8.4
Breakfast
8.2
Room
8.1
Value
5.7
Location
9.5
Service
9.4
Wellness
9.0
Amenities
9.0
Beach
9.0
Pool
8.9
Comfort
8.7
Room
8.1
Breakfast
7.7
Value
5.2
Location
9.4
Service
9.1
6.0 Good
Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.
Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.
9.0 Excellent
Pros: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.
Cons: No a la carte breakfast options other than room service. Food is on the pricey side. There were a few stairs in the room that could be difficult for a disabled guest.
10.0 Excellent
Pros: Beautiful hotel and amenities!! Staff was very courteous and well trained.
Cons: Nothing
9.6 Excellent
Pros: It was very clean
Cons:
1.0 Poor
Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.
Cons: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.
9.6 Excellent
Pros: the location, the view, the service.
Cons: the bed is pretty damp, and the air-conditioning can be upgraded
10.0 Excellent
Pros: This was my first time and definitely will return. The whole hotel is amazing, the room are very clean and the view is breathtaking. The Hotel staff are beyond the best people I ever met in my trips. When we got there we were welcomed by a very gentleman man called Edgar who showed us all the amenities. The location is great, very close to the nightlife and restaurants. We had a great time at the beach and the pool bar, with the great service from Bertelin, Roberto and the rest of the team.
Cons: The only thing I didn’t like that much, was the pool and bar that closes too soon. 7pm and 9pm.
8.0 Excellent
Pros: Location and pools
Cons: Everything wasn't included. For a higher price but everything included would be great.
10.0 Excellent
Pros: very professional staff
Cons: nothing
8.0 Excellent
Pros: The beach do not get vawes and wind.
Cons: rooms are old furnished.
10.0 Excellent
Pros: View, beach, pool area
Cons:
7.0 Good
Pros: The best part by far is the La Joya restaurant, it has separate staff from the hotel and the service, food and restaurant experience with the mexican band is amazing. Also, Rosaria from room service and Oscar (waiter) deserve a mention for excellent service. The facilities are good - the Sauna and Spa is very relaxing, Business Centre is sufficient, Gym is as expected in a 5 star hotel.
Cons: The general manager should be fired from this place: So many stupid, very basic mistakes due to bad training and general incompetence. Just a few things: 1. I was told I wasn't able to use my debit card as a guarantee for room service (this is untrue in all hotels), but as a result I handed in my laundry and didn't see it for 3 days despite me calling more than once and asking where it was - turns out I had to go to reception and pay for it before it was delivered to my room, nobody tells you this. 2. I booked the dinner on the beach at 07.30pm - I have a 2 year old, we waited, and waited, I asked the person working by the bar where our waiter was, they said they would find them, we waited a bit more... 45 minutes later, my son was soaking from the sea and covered in sand, and I was complaining to concierge only to be told that it was our fault because we had to check in with another restaurant that would then take us to the beach hut where we were waiting. Again, nobody told us at the beginning. 3. Every and I mean every waiter (except Oscar and the staff at La Joya who are amazing), expects a 15-20% tip for doing their standard job, not going out of their way to be nice or doing something special but just bringing one coffee at breakfast and you really feel that, as if you genuinely are being a dick for giving 10% tip for people doing their job and by far not very well. 4. Room cleaning at 09.30pm with a 2 year old.... that is basic common sense, no thank you, please come earlier. 5. Our conversation with room service: "Sir, please could someone bring the tea, I ordered tea with lemon and honey and the sandwich, we have the sandwich, the honey and the lemon but nobody brought the tea." Reply: " No, Sir, definitely nobody ordered tea, there was no tea but if you want we can order tea now... " 6. There was more every day but I am forgetting.
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Nestled on the beach, this Zona Hotelera property is just steps from Gaviota Azul Beach and Delphinus Dreams. Forum Beach and Caracol Beach are also within 5 minutes.




Overall 9.1 Excellent
Based on 6,049 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Excellent
10.0
Pros: the staff, the room, the resturants, the beaces and pool - al was above perfection!
Excellent
10.0
Pros: Very modern sleek style,centrally located to everything.
Good
6.0
Pros: Room and view were beautiful. The restaurant staff we met and the bar staff were excellent.
Excellent
8.3
Pros: the breakfast and the best coffee in cancun
Excellent
9.6
Pros: The food was very average. It was difficult finding a meal we liked. Could of done without the dolphins. Like I'm no hippie tree hugger but seeing dolphins have to pull around fat tourists is a little much. Honestly if they weren't there then it would not detract from the resort so why Hyatt feel it's necessary to have them is beyond me.
Excellent
9.2
Pros: The location, the construction of the resort, the dolphins, the cleanliness of the rooms, somehow the facilities.
Excellent
10.0
Pros: I love the location of this resort. It's a big resort with all the amenities of a big resort but somehow has a small resort feel.
Excellent
10.0
Pros: Amazing staff service
Good
7.5
Pros: It’s got great views and the pool area is super nice. The breakfast is good, and the location of the hotel is close to the main attractions bars and other nice places of the Cancun hotel zone.
Excellent
10.0
Pros: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.
Good
6.0
Pros: The "buffet" restaurant El Mercado was surprisingly amazing. Not like a traditional buffet - there were stations catering to all food types with "made to order" items as well. Breakfast, lunch and dinner were all great. Kids loved having the option to choose their own items! The nightly entertainment on the main staircase was also surprisingly good - both my kids (ages 6 & 4) loved it.
Details
Reviews
Overall 9.1 Excellent
Based on 6,049 reviews
Wellness
9.4
Location
9.2
Vibe
8.9
WiFi
8.8
Pool
8.7
Amenities
8.6
Service
8.5
Room
8.4
Breakfast
7.8
Wellness
9.2
Beach
8.9
Location
8.9
Vibe
8.6
Room
8.3
Pool
8.2
Breakfast
8.1
Service
8.0
Amenities
7.6
Food
6.0
Wellness
9.5
Location
9.2
Beach
8.7
Pool
8.6
Vibe
8.4
Room
7.9
Service
7.7
Value
7.4
Food
6.5
10.0 Excellent
Pros: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Cons: Absolutely nothing, would go back again, in a heartbeat!!!
10.0 Excellent
Pros: the staff, the room, the resturants, the beaces and pool - al was above perfection!
Cons: They have a Dolphine pool with real and live dolphins. I don't think that animals such as dolphins and whales should be captive, it is a large pool but smaller than they need. If I had known it from the start I am not sure I would of booked. Everything else is amazing!
10.0 Excellent
Pros: Very modern sleek style,centrally located to everything.
Cons: Food was ok nothing special,desserts were all the same.some kind of gelatin fluff stuff. Just different colors or shapes.Im big on dessert and even at pastels sweet shop I tried everything and nothing was good.donuts were stale,very disappointed.They need to have cheesecake,chocolate cake the American staples in sweets.Desserts looked amazing but the taste was blah.
6.0 Good
Pros: Room and view were beautiful. The restaurant staff we met and the bar staff were excellent.
Cons: The hotel staff were non-existent. We never had anyone in to clean the room or give us new towels/coffee in spite of the fact we were out of the room all day. When we called room service they would not bring us hot coffee and did not tell us where we could get it at 6:00a in the morning - stating that they were still serving dinner. The lobby staff were slightly clueless and were never able to change money for us.
8.3 Excellent
Pros: the breakfast and the best coffee in cancun
Cons: the room wasn't clean as well. there is not enough spots or beds near the pools
9.6 Excellent
Pros: The food was very average. It was difficult finding a meal we liked. Could of done without the dolphins. Like I'm no hippie tree hugger but seeing dolphins have to pull around fat tourists is a little much. Honestly if they weren't there then it would not detract from the resort so why Hyatt feel it's necessary to have them is beyond me.
Cons: Love the location it's so easy to walk to the night club area. The beach is beautiful but narrow. The rooms are spacious and the resort is lovely. The staff are very friendly and Roberto from the concierge was amazing when we had to sort our an issue with our external tour. There's heaps of activities on and its got a very family vibe.
9.2 Excellent
Pros: The location, the construction of the resort, the dolphins, the cleanliness of the rooms, somehow the facilities.
Cons: The wines offered in some restaurants are not included in the all inclusive package, the drinks from the minibar are not international brands, some resort employees do not understand English so well, but this is not necessarily an impediment , other it is, some problems with food and their freshness.
10.0 Excellent
Pros: I love the location of this resort. It's a big resort with all the amenities of a big resort but somehow has a small resort feel.
Cons: There could be better lighting in the bathroom and the food is just not anything I'd ever rave about. I realize that when you stay at a large resort it's hard for them to be able to serve great food because of the large number of guests.
10.0 Excellent
Pros: Amazing staff service
Cons: Food.
7.5 Good
Pros: It’s got great views and the pool area is super nice. The breakfast is good, and the location of the hotel is close to the main attractions bars and other nice places of the Cancun hotel zone.
Cons: The restaurants despite having a lot of variety lack taste and waiters are overloaded so orders and drinks can take time. Our room wasn’t properly checked when we got there and had at least 10 flaws including tv not working, drainage smell in the bathroom, balcony door lock not working, lights out, etc. System down when checking out so problems having our deposit back. In general We felt the staffs attitude wasn’t always the best.
10.0 Excellent
Pros: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.
Cons: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.
6.0 Good
Pros: The "buffet" restaurant El Mercado was surprisingly amazing. Not like a traditional buffet - there were stations catering to all food types with "made to order" items as well. Breakfast, lunch and dinner were all great. Kids loved having the option to choose their own items! The nightly entertainment on the main staircase was also surprisingly good - both my kids (ages 6 & 4) loved it.
Cons: The candy store looks amazing but does not taste great (however, the kids didn't care/notice). Also, the service was *horrible*. We were lucky to get anyone's attention at the pool each day. Once we finally had someone wander by and we tipped, then we got better service. DEFINITELY tip big and right away if you want attentive waiters outside. We were disappointed you had to get your own food if you wanted to eat by the pool. The wait for the "food truck" was long so try to get there right when it opens or when the line dies down.
Nestled on the beach, this Zona Hotelera property is just steps from Gaviota Azul Beach and Delphinus Dreams. Forum Beach and Caracol Beach are also within 5 minutes.
Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of Chac Mool Beach, La Isla Shopping Mall, and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 mi (3 km).




Overall 9.1 Excellent
Based on 3,621 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
9.2
Pros: open and welcoming, gorgeous
Excellent
10.0
Pros: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.
Excellent
10.0
Pros: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Excellent
9.6
Pros: The staff go above and beyond, the drinks are not watered down like most all inclusive resorts and THE FOOD IS PHENOMENAL!!!!!!
Excellent
10.0
Pros: it was amazing
Mediocre
3.0
Pros: LOTS ACTIVITIES.
Excellent
10.0
Pros: the food was amazing. the bartenders were fantastic. the servers went over and beyond.
Excellent
10.0
Pros: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.
Excellent
10.0
Pros: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Okay
4.0
Pros: The beds were super comfortable.
Excellent
10.0
Pros: The best hotel we've ever visited! Everything was just perfect!
Excellent
10.0
Pros: The property is beautiful and has great facilities - pool area, Restuarants (favourites were Spice & Pelicanos), room size, jacuzzi in the rooms, activities/ entertainment, gym, Pilates, pole dancing classes - there’s something for everyone! The staff are top class/ warm/ very helpful. Would definitely go back.
Details
Reviews
Overall 9.1 Excellent
Based on 3,621 reviews
Breakfast
9.0
Service
9.0
Location
8.9
Cleanliness
8.8
Wellness
8.4
Food
8.4
Room
8.0
Bar
7.3
WiFi
5.3
Service
9.4
Location
8.5
Room
8.0
Wellness
8.0
Bar
6.8
Value
5.8
Service
9.1
Location
9.0
Cleanliness
8.9
Wellness
8.6
Amenities
8.1
Pool
8.0
Room
7.5
Value
6.5
Service
8.6
9.2 Excellent
Pros: open and welcoming, gorgeous
Cons: No air flow in the foyer and great room area was uncomfortable at times, maybe large fans would help.
10.0 Excellent
Pros: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.
Cons:
10.0 Excellent
Pros: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Cons: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .
9.6 Excellent
Pros: The staff go above and beyond, the drinks are not watered down like most all inclusive resorts and THE FOOD IS PHENOMENAL!!!!!!
Cons: The sheets on the bed are a little scratchy and you need extra pillows
10.0 Excellent
Pros: it was amazing
Cons: Take into account that everything that is not in the all inclusive deal and has extra charge is very overpriced. the Spa for example was extremely expensive. But we didn't feel we need anything extra so it was fine.
3.0 Mediocre
Pros: LOTS ACTIVITIES.
Cons: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY
10.0 Excellent
Pros: the food was amazing. the bartenders were fantastic. the servers went over and beyond.
Cons:
10.0 Excellent
Pros: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.
Cons: Nothing to not like about this property
10.0 Excellent
Pros: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Cons:
4.0 Okay
Pros: The beds were super comfortable.
Cons: I don’t like that you have to pay extra money to let a friend come see you in the room.
10.0 Excellent
Pros: The best hotel we've ever visited! Everything was just perfect!
Cons:
10.0 Excellent
Pros: The property is beautiful and has great facilities - pool area, Restuarants (favourites were Spice & Pelicanos), room size, jacuzzi in the rooms, activities/ entertainment, gym, Pilates, pole dancing classes - there’s something for everyone! The staff are top class/ warm/ very helpful. Would definitely go back.
Cons: Duvets could be better quality.
Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of Chac Mool Beach, La Isla Shopping Mall, and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 mi (3 km).
The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families. Fiesta Americana Cancn Villas is situated on Punta Cancn, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation. Please be advised that from now on, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).

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Overall 9.0 Excellent
Based on 3,058 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
10.0
Pros: beatifull
Good
6.0
Pros: The location was close to everything
Excellent
10.0
Pros: Location
Excellent
10.0
Pros: Great and clean hotel.
Mediocre
2.0
Pros: Nothing
Excellent
10.0
Pros: Very helpful staff and the property itself is beautiful.
Excellent
10.0
Pros: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we
Excellent
10.0
Pros: The hotel is wonderful, clean, the food is amazing Very family and friendly and quiet. Definitely going back
Excellent
10.0
Pros: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .
Excellent
10.0
Pros: Free upgrade to the most beautiful 3 bedroom suite with a great patio area overlooking the beach & pool area. STUNNING!!!!!
Excellent
10.0
Pros: They upgrade my room for an junior suite no
Excellent
9.2
Pros: Lovely pool and mini beach. Very spacious, clean and comfortable room. Super comfortable bed. Good location.
Details
Reviews
Overall 9.0 Excellent
Based on 3,058 reviews
Location
9.5
WiFi
9.5
Service
9.0
Bar
8.8
Pool
8.6
Beach
8.4
Food
8.1
Room
8.0
Comfort
7.9
Breakfast
6.6
Location
9.3
Service
9.2
Cleanliness
8.7
Beach
8.3
Comfort
8.0
Room
8.0
Value
7.1
Breakfast
6.1
Vibe
4.2
Location
9.4
Pool
8.7
Service
8.3
Amenities
8.2
Beach
8.0
Comfort
8.0
Room
7.5
Value
6.5
Vibe
5.3
Service
8.6
10.0 Excellent
Pros: beatifull
Cons: they charge bottles of water
6.0 Good
Pros: The location was close to everything
Cons: The walls were so thin i heard the neighbors yelling all night.
10.0 Excellent
Pros: Location
Cons: Smelled a little weird
10.0 Excellent
Pros: Great and clean hotel.
Cons: Not much
2.0 Mediocre
Pros: Nothing
Cons: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!
10.0 Excellent
Pros: Very helpful staff and the property itself is beautiful.
Cons:
10.0 Excellent
Pros: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we
Cons:
10.0 Excellent
Pros: The hotel is wonderful, clean, the food is amazing Very family and friendly and quiet. Definitely going back
Cons:
10.0 Excellent
Pros: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .
Cons:
10.0 Excellent
Pros: Free upgrade to the most beautiful 3 bedroom suite with a great patio area overlooking the beach & pool area. STUNNING!!!!!
Cons:
10.0 Excellent
Pros: They upgrade my room for an junior suite no
Cons: No
9.2 Excellent
Pros: Lovely pool and mini beach. Very spacious, clean and comfortable room. Super comfortable bed. Good location.
Cons: Our room was on the side of the hotel so our windows/ balcony mostly looked onto the car park. Very low water pressure in the shower. Breakfast was excellent but very expensive.
The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families. Fiesta Americana Cancn Villas is situated on Punta Cancn, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation. Please be advised that from now on, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.




Overall 9.0 Excellent
Based on 2,244 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Good
7.1
Pros: Nice lobby and pretty view even on the 2nd level. Sea view we had.
Excellent
10.0
Pros: Great location, right next to the bus stop. Amazing food, we forgot to order breakfast so they upgraded us to get access to a better room with ocean view the club and we had breakfast AND dinner, simply amazing food. My husband is allergic to lactose so when he ordered Pina Colada at the pool, the waiter came back and said it had milk, and offered a replacement drink, we were amazed by this. Very low key, not over crowded Hotel (we came at October beginning), will go again.
Good
7.9
Pros: Located on the front of ocean
Excellent
10.0
Pros: Everything is great here.
Excellent
10.0
Pros: Nice
Excellent
9.0
Pros: Staff is friendly, hotel is modern, food was much better than we expected.
Good
6.0
Excellent
9.0
Pros: The staff at this hotel were absolutely wonderful! Always helpful and willing to answer any questions. The breakfast buffet was the best I've seen at any hotel or resort - plenty of choices and new options everyday. The location is perfect.
Excellent
10.0
Pros: Staff so friendly, went above and beyond to make memorable stay. They even allowed us to have a late check out since flight was later in day, beach beautiful, breakfast was wonderful, food amazing. Business center very useful. Pool beautiful.
Good
6.0
Pros: Beach is excellent and the staff is very friendly
Excellent
8.0
Pros: Great service Staff
Mediocre
2.0
Pros: The room was charged and I was never able to check in had to look for another last minute hotel
Details
Reviews
Overall 9.0 Excellent
Based on 2,244 reviews
Beach
9.4
Location
9.3
Service
8.6
Vibe
8.3
Breakfast
7.7
Room
7.4
Comfort
7.0
WiFi
6.3
Value
4.9
Beach
9.5
Location
9.2
Service
7.7
Breakfast
7.4
Room
6.3
Value
4.7
Beach
9.3
Location
9.1
Pool
8.7
Service
8.7
Cleanliness
7.9
Breakfast
7.7
Room
7.2
Comfort
6.8
Value
4.9
Beach
9.5
Service
8.2
Room
7.0
Beach
9.5
7.1 Good
Pros: Nice lobby and pretty view even on the 2nd level. Sea view we had.
Cons: Beach was with a lot of small boats and water motorcycles. We could smell gas there.
10.0 Excellent
Pros: Great location, right next to the bus stop. Amazing food, we forgot to order breakfast so they upgraded us to get access to a better room with ocean view the club and we had breakfast AND dinner, simply amazing food. My husband is allergic to lactose so when he ordered Pina Colada at the pool, the waiter came back and said it had milk, and offered a replacement drink, we were amazed by this. Very low key, not over crowded Hotel (we came at October beginning), will go again.
Cons: WE LIKED EVERYTHING! Shame WiFi isn't included in the room, we used our IHG card.
7.9 Good
Pros: Located on the front of ocean
Cons: Nothing
10.0 Excellent
Pros: Everything is great here.
Cons: A bit overpriced on drinks and food, but it will be worth your while.
10.0 Excellent
Pros: Nice
Cons:
9.0 Excellent
Pros: Staff is friendly, hotel is modern, food was much better than we expected.
Cons: Prices were higher than expected. Similar to Florida prices.
6.0 Good
Pros:
Cons: Location is a bit too far. Very edge of north hotel zone.
9.0 Excellent
Pros: The staff at this hotel were absolutely wonderful! Always helpful and willing to answer any questions. The breakfast buffet was the best I've seen at any hotel or resort - plenty of choices and new options everyday. The location is perfect.
Cons: The bathroom set up is a little strange - there's no way to actually shut the door and no fan. The other services within the hotel are a rip-off - for the example the rental car company wanted 4x as much as the company in the hotel next door.
10.0 Excellent
Pros: Staff so friendly, went above and beyond to make memorable stay. They even allowed us to have a late check out since flight was later in day, beach beautiful, breakfast was wonderful, food amazing. Business center very useful. Pool beautiful.
Cons: Was charged for a restaurant charge that wasn't mine, but manager took care of it immediately without any fuss.
6.0 Good
Pros: Beach is excellent and the staff is very friendly
Cons:
8.0 Excellent
Pros: Great service Staff
Cons: Over rate it. Room cost
2.0 Mediocre
Pros: The room was charged and I was never able to check in had to look for another last minute hotel
Cons:
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.




Overall 8.8 Excellent
Based on 5,568 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
9.0
Pros: The many pools and location of the resort
Excellent
9.0
Pros: Location and variety
Excellent
10.0
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Excellent
10.0
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Excellent
10.0
Pros: Location view shows food
Excellent
8.0
Pros: Balcony with ocean view
Excellent
9.0
Pros: Great location... close to bars and shops Friendly staff
Excellent
10.0
Pros: As expected, brilliant
Okay
4.0
Pros: The staff!! They were outstanding!
Excellent
10.0
Pros: location
Excellent
10.0
Pros: The location . The pools and the staff was friendly.
Excellent
9.0
Pros: The outstanding, friendly staff and the location.
Details
Reviews
Overall 8.8 Excellent
Based on 5,568 reviews
Location
9.1
Service
8.1
Breakfast
7.6
Amenities
7.4
WiFi
7.1
Room
6.2
Comfort
5.2
Wellness
5.0
Location
9.1
Pool
7.4
Service
6.7
Bar
5.8
Cleanliness
5.6
Room
5.0
Comfort
4.5
Location
9.0
Service
8.1
Cleanliness
6.4
Room
6.0
Location
9.0
Service
8.5
Beach
8.2
Room
5.8
9.0 Excellent
Pros: The many pools and location of the resort
Cons: It didnt offer room service, and really didnt have a place to get activity stuff.
9.0 Excellent
Pros: Location and variety
Cons: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
10.0 Excellent
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Cons: Food was okay, nothing great.
10.0 Excellent
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Cons: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
10.0 Excellent
Pros: Location view shows food
Cons: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
8.0 Excellent
Pros: Balcony with ocean view
Cons: the pools closed at 7:00 pm
9.0 Excellent
Pros: Great location... close to bars and shops Friendly staff
Cons: More entertainment at night for guests
10.0 Excellent
Pros: As expected, brilliant
Cons:
4.0 Okay
Pros: The staff!! They were outstanding!
Cons: How early the pools close. The temp of the pools was too warm. The lack of beer choices.
10.0 Excellent
Pros: location
Cons: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
10.0 Excellent
Pros: The location . The pools and the staff was friendly.
Cons: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
9.0 Excellent
Pros: The outstanding, friendly staff and the location.
Cons: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Delphinus Dreams are also within 15 minutes.




Overall 8.8 Excellent
Based on 4,098 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: The staff was incredible! Food was excellent
Good
6.7
Pros: That it was by the beach I guess.
Excellent
8.8
Pros: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Good
6.0
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Excellent
10.0
Pros: The resort is beautiful! We had never been to Cancun, the vacation exceeded our expectations. The staff made this our best vacation ever taken. They were very friendly, helpful, and would go out of their way to make sure you were happy with your stay. We have an extra shout out to Sandy who took care of us at the beach, which is where we spent most of our time. She was always on top of things, and her friendliness was awesome!! We hope she is there when we return, she by far was our favorite staff member.
Excellent
10.0
Pros: Everything from location, staff the food..
Excellent
10.0
Pros: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Good
6.7
Pros: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Good
7.5
Pros: The food was great!
Details
Reviews
Overall 8.8 Excellent
Based on 4,098 reviews
WiFi
9.6
Location
9.2
Service
8.9
Cleanliness
8.8
Beach
8.8
Food
7.8
Breakfast
7.7
Room
7.0
Location
9.4
Beach
9.2
Service
9.2
Cleanliness
8.8
Room
6.7
Amenities
6.2
Service
9.0
Food
7.6
Room
6.8
Comfort
6.0
10.0 Excellent
Pros: The staff was incredible! Food was excellent
Cons: The sales pitch
6.7 Good
Pros: That it was by the beach I guess.
Cons: The light in my room didn't turn on. The toilet didn't flush properly and I could only use the shower couldn't fill up the bath.
8.8 Excellent
Pros: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Cons: I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.
6.0 Good
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Cons: Smokers outside are on the way in and out of the lobby with the smoke drifting inside
Noisy AC and the walls are thin (you will hear your neighbours
Inconsistent service and really slow in the restaurants
The beach is very plain and there is nothing to see for snorkelling
10.0 Excellent
Pros: The resort is beautiful! We had never been to Cancun, the vacation exceeded our expectations. The staff made this our best vacation ever taken. They were very friendly, helpful, and would go out of their way to make sure you were happy with your stay. We have an extra shout out to Sandy who took care of us at the beach, which is where we spent most of our time. She was always on top of things, and her friendliness was awesome!! We hope she is there when we return, she by far was our favorite staff member.
Cons: Some of the food was a little let down.
10.0 Excellent
Pros: Everything from location, staff the food..
Cons:
10.0 Excellent
Pros: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Cons: The smoking area was right across from the restaurant which was crazy. When trying to enjoy a wonderful meal to have smoke blowing in the area is unacceptable. The hot tub or spa was way too small.
6.7 Good
Pros: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Cons: Food was bland. Limited beach space. No nightlife whatsoever. The resort was like a ghost town after 9pm. Almost too kid friendly, they were everywhere. In lines at bars, the music played by the pool was kid oriented (baby shark everyday at noon). The things you could do that weren’t all inclusive were outrageously priced (25 minute massage was $125). I would definitely recommend if you want an overpriced family vacation but if you’re kid free and looking for fun, this place is not for you.
7.5 Good
Pros: The food was great!
Cons: The beach was small and cramped.
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Delphinus Dreams are also within 15 minutes.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).




Overall 8.7 Excellent
Based on 5,266 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
10.0
Pros: Pool area, vast offer of taste drinks, dinners in various restaurants,wonderful vacation
Excellent
10.0
Pros: Our room has a great ocean view and the bed was comfortable. The fish and shrimp were fresh and bar service at beach and pool was great.
Excellent
9.0
Pros: (waiters)in Italian are very nice and their foods are excellent. Hotel Employees in buffet restaurant gave us very good service. Our maid is excellent too. We have good service around the pool, drinks and snack
Excellent
9.0
Pros: This was an all inclusive stay. The hotel was very clean, the staff were very professional and friendly. The restaurants all had very good food and there was a great variety to choose from.
Excellent
10.0
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Good
6.8
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Poor
1.0
Pros: Thee were a few great employees that made even a bad experience seem ok. Hotel employee from the pool, Hotel employees from the buffet, Hotel employee from the garden, Hotel employee from the front desk, and hotel employee fro El Sole Cafe.
Mediocre
2.5
Pros: Location
Excellent
10.0
Pros: Everything is really nice and the food and drinks are really good for the price we payed.
Good
7.0
Pros: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.
Poor
1.0
Pros: view & food
Details
Reviews
Overall 8.7 Excellent
Based on 5,266 reviews
Location
9.1
Cleanliness
8.8
WiFi
8.2
Service
8.1
Room
8.0
Breakfast
7.7
Wellness
5.3
Location
8.9
Service
8.6
Room
8.1
Breakfast
7.7
Comfort
5.2
Location
9.0
Pool
8.1
Service
7.9
Room
7.3
Location
9.2
Beach
8.8
Service
8.3
Room
7.2
10.0 Excellent
Pros: Pool area, vast offer of taste drinks, dinners in various restaurants,wonderful vacation
Cons: Royal loyalty scheme which the staff tried to sell to the visitors, it was interesting idea however expensive to pay in advance for 30 years and the presentation took 150 minutes instead of promised 90 minutes
10.0 Excellent
Pros: Our room has a great ocean view and the bed was comfortable. The fish and shrimp were fresh and bar service at beach and pool was great.
Cons: The service in the restaurants was great, aside from one of the managers in the cafe near lobby for breakfast. His behavior with regard to dress code was not professional. I also did not like the fact that they could not accommodate an early check in and the dress codes were kind of tacky for being an all inclusive resort in a beach setting. I stood at the Hyatt Zilara and other luxury resorts and they did not apply a dress code unless it was during dinner in the premium restaurants. I think they should tone down the dress codes for breakfast and lunch! We pay good money to relax and be comfortable and should not have to worry about wearing a shirt in 85 degree weather on our way to an excursion or to the beach!
9.0 Excellent
Pros: (waiters)in Italian are very nice and their foods are excellent. Hotel Employees in buffet restaurant gave us very good service. Our maid is excellent too. We have good service around the pool, drinks and snack
Cons: Chinese restaurant food are cold and tasteless or poor prepared
9.0 Excellent
Pros: This was an all inclusive stay. The hotel was very clean, the staff were very professional and friendly. The restaurants all had very good food and there was a great variety to choose from.
Cons: Our room was directly across from the Italian restaurant and they had karaoke and rock night on the top deck 2 of the nights we were there. We could hear everything in our room as if we were there.
10.0 Excellent
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Cons:
6.8 Good
Pros: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Cons: - Property:
**BEWARE** when booking that this resort goes by "building type" and not "room type."
I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD.
After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket.
Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday.
There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross.
And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM.
- Staff:
They always seemed to be trying to sell you on something.
Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall.
Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to.
- Food:
Quality was "OK". There was nothing I would go back for.
8.5 Excellent
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
1.0 Poor
Pros: Thee were a few great employees that made even a bad experience seem ok. Hotel employee from the pool, Hotel employees from the buffet, Hotel employee from the garden, Hotel employee from the front desk, and hotel employee fro El Sole Cafe.
Cons: I was not aware that my 4yr old could not go to any resturants other than the buffet, yet I was charged full price for her to be all-inclusive, a rip-off!! The buffet selection was TERRIBLE & some staff members were rude!
2.5 Mediocre
Pros: Location
Cons: When I was there, I was in my apartment's balcony and one worker of the hotel just opened my door, came inside, and was walking around. I was on my underwear and just talk to him as he went out in shame. Terrible choice, look for another hotel in Cancun. I was not give any compensation for this.
10.0 Excellent
Pros: Everything is really nice and the food and drinks are really good for the price we payed.
Cons: The bed wasn’t that comfortable.
7.0 Good
Pros: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.
Cons: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.
1.0 Poor
Pros: view & food
Cons: My time there was very very bad. I would never come back nor tell anyone
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
Style meets substance at Aloft Cancun, our modern hotel in a premier location. We're connected to the convention center so business travelers can easily attend events, while families will love being close to La Isla Shopping Village. Mandala Beach Club is just steps away, so you can dance and have fun all day long. When you return to the hotel, grab a drink from our hotel bar, stop by our 24-hour gourmet pantry or enjoy a superb meal at Nook. Looking to get active? We have a 24-hour fitness center and a scenic rooftop pool with beautiful views of the whole city. Stay connected with our complimentary Wi-Fi while lounging in our plush beds for a relaxing evening away from the fun and excitement outside. Upgrade your stay with one of our junior suites, high-floor rooms and ocean- and lagoon-view options. Our Tactic meeting room is ready to host your intimate meetings, weddings and events, while our room block rate will keep everyone together. Aloft Cancun is the perfect place to have a stay worth remembering.




Overall 8.7 Excellent
Based on 2,902 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
10.0
Pros: I loved everything about this hotel not to forget to mention I was upgraded to the top floor with an ocean view awesome from the decor to the location just amazing super safe so much to do easy access to buses that take u all over for 1$ so close to the ferry to get you access to the island even though I got on the wrong ferry one evening I was still able to access a bus that came in 2mins top yes everyone at the hotel super friendly and helpful I return later than my 12 PM chk out and they said no worries I had till 1 to chk out at no extra cost...omg as for the beds yes yes yes slept like a baby beds r super soft #fluffy will for sure return with my family....
Mediocre
2.5
Pros: Terrible service! You need a taxi to the airport? Instead of getting you a taxi they will ask you a bunch of questions, what is your room number, how was the stay? You will not get what you need and will be late for your flight! Free parking? Liers!
Excellent
8.8
Excellent
10.0
Pros: Great location
Excellent
10.0
Pros: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Good
7.0
Pros: Is good located but with out beach front
Mediocre
2.5
Pros: Nothing
Excellent
9.0
Pros: Staff was very friendly felt safe even in mexico
Excellent
10.0
Pros: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Good
7.1
Excellent
9.7
Pros: Very settled and consistent, good service
Good
6.0
Details
Reviews
Overall 8.7 Excellent
Based on 2,902 reviews
Location
9.6
WiFi
9.6
Service
8.8
Comfort
7.5
Room
7.4
Value
7.2
Beach
6.7
Breakfast
5.6
Location
9.6
Service
9.0
Comfort
7.7
Value
7.5
Room
7.4
Pool
7.0
Beach
6.5
Breakfast
5.8
Location
9.5
Service
8.4
Comfort
7.5
Vibe
7.5
Value
6.9
Room
6.9
Cleanliness
6.8
Beach
6.8
Breakfast
5.1
Service
8.8
Value
7.1
Room
6.5
Location
9.5
10.0 Excellent
Pros: I loved everything about this hotel not to forget to mention I was upgraded to the top floor with an ocean view awesome from the decor to the location just amazing super safe so much to do easy access to buses that take u all over for 1$ so close to the ferry to get you access to the island even though I got on the wrong ferry one evening I was still able to access a bus that came in 2mins top yes everyone at the hotel super friendly and helpful I return later than my 12 PM chk out and they said no worries I had till 1 to chk out at no extra cost...omg as for the beds yes yes yes slept like a baby beds r super soft #fluffy will for sure return with my family....
Cons:
2.5 Mediocre
Pros: Terrible service! You need a taxi to the airport? Instead of getting you a taxi they will ask you a bunch of questions, what is your room number, how was the stay? You will not get what you need and will be late for your flight! Free parking? Liers!
Cons: Terrible service! You need a taxi to the airport? Instead of getting you a taxi they will ask you a bunch of questions, what is your room number, how was the stay? You will not get what you need and will be late for your flight!
8.8 Excellent
Pros:
Cons: Everything!!
10.0 Excellent
Pros: Great location
Cons: Nothing.
10.0 Excellent
Pros: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Cons:
7.0 Good
Pros: Is good located but with out beach front
Cons:
2.5 Mediocre
Pros: Nothing
Cons: Everything
9.0 Excellent
Pros: Staff was very friendly felt safe even in mexico
Cons: Outdated
10.0 Excellent
Pros: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Cons: Sometimes they don't give you a receipt in the restaurant - not sure why.
7.1 Good
Pros:
Cons: The hotcakes was really bad Not cooked
9.7 Excellent
Pros: Very settled and consistent, good service
Cons: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..
6.0 Good
Pros:
Cons: Towels looked old (yellowish). Food was only average
Style meets substance at Aloft Cancun, our modern hotel in a premier location. We're connected to the convention center so business travelers can easily attend events, while families will love being close to La Isla Shopping Village. Mandala Beach Club is just steps away, so you can dance and have fun all day long. When you return to the hotel, grab a drink from our hotel bar, stop by our 24-hour gourmet pantry or enjoy a superb meal at Nook. Looking to get active? We have a 24-hour fitness center and a scenic rooftop pool with beautiful views of the whole city. Stay connected with our complimentary Wi-Fi while lounging in our plush beds for a relaxing evening away from the fun and excitement outside. Upgrade your stay with one of our junior suites, high-floor rooms and ocean- and lagoon-view options. Our Tactic meeting room is ready to host your intimate meetings, weddings and events, while our room block rate will keep everyone together. Aloft Cancun is the perfect place to have a stay worth remembering.
Located in Zona Hotelera, this beachfront property is in the entertainment district and within a 15-minute walk of Forum Beach and Cancun Convention Center. Caracol Beach and Delphinus Dreams are also within 1 mi (2 km).




Overall 8.7 Excellent
Based on 2,139 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
8.0
Pros: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Excellent
8.8
Pros: Exceeded our expectations for the price. Food was excellent and varied, rooms were plush and clean. Great stay
Excellent
8.3
Pros: Location:walking distance to hotel zone center. Pool and beach looked nice, although we spent the most days out of the hotel due to some tours we booked.
Excellent
9.6
Pros: The service is fantastic, stunning location and there was plenty of variety in the all inclusive package.
Excellent
9.6
Pros: Unlimited access to food, drinks and snacks, my stay was all-inclusive. I enjoyed the evening shows at the theatre. Very entertaining. Staff I encountered were helpful and friendly. I speak only English, and was able to communicate effectively.
Good
7.9
Pros: Beautiful beach. Amazing food even with only 2 "real" restaurants. Wait staff, check in staff, bellhops, and even the security that helped me chase down the bus one night and stalled the early a.m shuttle for me after coming to my room to help me get my bags were so accommodating.
Good
6.7
Pros: All the staff were very friendly and helpful with the exception of the hard selling concierge. The location, beach and facilities in the room were good.
Excellent
9.2
Pros: It was clean and very close to beach. Staff is very helpful especially Suriel Soriano, Guadalupe and Jassiel. They helped their best during our stay. WiFi is strong but not very good in the beach, and there is quick hot water. Sea is perfect and seaweed is not a big deal.
Okay
5.4
Pros: They initially gave me a room with a broken door. I had to keep asking for someone to help me open it. The bed was hard as a rock and very uncomfortable. I eventually asked for another room but had to wait until the next days checkout. The room I was relocated to was much smaller, had cockroaches and AC didn't work for at least half the time. The food was poor quality, staff needs help.. I wasn't able to take full advantage of the all inclusive amenities because not enough staff was available.
Excellent
8.3
Pros: The location, near bars and discotheques.
Details
Reviews
Overall 8.7 Excellent
Based on 2,139 reviews
Beach
9.3
Wellness
9.2
WiFi
9.0
Location
8.9
Service
8.3
Breakfast
8.0
Room
7.3
Pool
6.1
Bar
5.7
Comfort
5.1
Service
8.5
Service
8.0
Food
6.6
8.0 Excellent
Pros: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Cons: We didn’t like the limited beer selection (corona extra & modelo especial) you have to buy you’re own favorites from nearby stores and bring it to the hotel. The buffets could also use improvement in more choices.
8.8 Excellent
Pros: Exceeded our expectations for the price. Food was excellent and varied, rooms were plush and clean. Great stay
Cons: The vendors by the pool harass you every single time you walk by. It's very uncomfortable when you pay to relax and spend time and get stopped by various people constantly in the area you payed to use. Other than that we recommend the place.
8.3 Excellent
Pros: Location:walking distance to hotel zone center. Pool and beach looked nice, although we spent the most days out of the hotel due to some tours we booked.
Cons: Stayed 3 nights. Bad coffee. Mediocre food. We were only given our keys and let go upstairs. No intro to the room or facilities were given to us.
9.6 Excellent
Pros: The service is fantastic, stunning location and there was plenty of variety in the all inclusive package.
Cons: The bed was a bit small.
9.6 Excellent
Pros: Unlimited access to food, drinks and snacks, my stay was all-inclusive. I enjoyed the evening shows at the theatre. Very entertaining. Staff I encountered were helpful and friendly. I speak only English, and was able to communicate effectively.
Cons: I expected a little bit more luxury. Especially the lobby area. Considering the price paid though, it's real value for money.
7.9 Good
Pros: Beautiful beach. Amazing food even with only 2 "real" restaurants. Wait staff, check in staff, bellhops, and even the security that helped me chase down the bus one night and stalled the early a.m shuttle for me after coming to my room to help me get my bags were so accommodating.
Cons: No bars or restaurants open after 11pm. Small pool
6.7 Good
Pros: All the staff were very friendly and helpful with the exception of the hard selling concierge. The location, beach and facilities in the room were good.
Cons: The hard selling concierge, the cockroach and trip hazard door stopper in my room, the loud music that was played from the dining areas from 6am each day that the rooms overlook, the small portions of food at dinner and the small print that says that some dinners have to be paid for, lifts constantly out of service, phone calls early in the morning.
9.2 Excellent
Pros: It was clean and very close to beach. Staff is very helpful especially Suriel Soriano, Guadalupe and Jassiel. They helped their best during our stay. WiFi is strong but not very good in the beach, and there is quick hot water. Sea is perfect and seaweed is not a big deal.
Cons: The first problem I think in all over Mexico is check in and out schedule. We informed that we would be there in the morning, they kept us waiting from 10 am to 3 pm. It was so tiring after a flight you had to wait. They should do something for that! They charged extra money for the environment tax which is ridiculous because it was all included taxes etc. I was really tired, that’s why I paid. Food was really problematic because variety is limited every day you eat the same thing over and over. Also, they put meat in each and every thing. Italian restaurant is a disaster! They don’t know how to cook Italian food Alfredo spaghetti is the same everywhere! But here they put ham inside of it! Tv has 17 channels for this kind of hotel it should be more :) The other problem is insect. I am aware that it is humid because of that there will be some insect but not in the rooms! In the first night we saw and killed an insect, informed the front desk about it, they said they cleaned and use pesticides. But we saw again this time it was a lizard, asked for help, but nobody appeared!
5.4 Okay
Pros: They initially gave me a room with a broken door. I had to keep asking for someone to help me open it. The bed was hard as a rock and very uncomfortable. I eventually asked for another room but had to wait until the next days checkout. The room I was relocated to was much smaller, had cockroaches and AC didn't work for at least half the time. The food was poor quality, staff needs help.. I wasn't able to take full advantage of the all inclusive amenities because not enough staff was available.
Cons: They initially gave me a room with a broken door. I had to keep asking for someone to help me open it. The bed was hard as a rock and very uncomfortable. I eventually asked for another room but had to wait until the next days checkout. The room I was relocated to was much smaller, had cockroaches and AC didn't work for at least half the time. The food was poor quality, staff needs help.. I wasn't able to take full advantage of the all inclusive amenities because not enough staff was available.
8.3 Excellent
Pros: The location, near bars and discotheques.
Cons: In the Check in process, they try to sell you shared time.
Located in Zona Hotelera, this beachfront property is in the entertainment district and within a 15-minute walk of Forum Beach and Cancun Convention Center. Caracol Beach and Delphinus Dreams are also within 1 mi (2 km).
Located in Cancun (Zona Hotelera), Beachscape Kin ha Villas & Suites is within a 15-minute walk of Caracol Beach and Cancun Convention Center. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.




Overall 8.6 Excellent
Based on 4,644 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Excellent
9.0
Pros: Good location, fantastic beach, good food.
Good
7.0
Pros: The hotel is an older hotel however it was very clean and the 3 bedroom villa was very spacious for the family.
Excellent
10.0
Pros: Breakfast was very good and reasonable., nice sandy beach. Location is great The rooms are very nice and big. If you want oceanfront it's a different price.
Excellent
10.0
Pros: Location
Good
6.3
Pros: Very nice beach
Excellent
8.8
Pros: Nice hotel with beautiful beach and also nice swimming pool. Nice garden, apartments, very specious. Great beach bar with restaurant, delicious drinks and starters.
Okay
4.2
Pros: The breakfast was good.
Excellent
8.0
Pros: Location
Excellent
8.0
Pros: Very clean facilities, beach with huts and lunge chairs, good variety of hot breakfast, most staff is friendly and helpful. On site restaurant food was good and quick at reasonable price.
Excellent
10.0
Pros: We got a free upgrade after the first night, so we stayed in a large suite with its own kitchen and living room, and a nice spacious bedroom with a balcony. Couldn't have asked for a better experience!
Mediocre
3.0
Pros: Our room was way too noisy . People go there for good night sleep after whole day tiering . Every day at 4.00 a m Delivery van comes creat more loude .This hotel 2.50 star not more than that .
Excellent
8.0
Pros: The beach, pool, restaurant by the beach. the bellman
Details
Reviews
Overall 8.6 Excellent
Based on 4,644 reviews
Beach
9.3
Pool
9.3
Location
9.2
Amenities
7.9
Service
7.6
Breakfast
7.4
WiFi
7.4
Room
6.7
Pool
9.5
Beach
9.4
Location
9.3
Amenities
8.5
Food
8.0
Service
7.9
Breakfast
7.7
Room
6.0
WiFi
5.7
Location
9.3
Pool
9.1
Beach
9.0
Service
8.4
Amenities
7.5
Food
7.5
Breakfast
7.3
Room
6.4
Pool
9.4
Location
9.3
Beach
9.1
Amenities
8.1
Service
8.1
Comfort
7.6
Breakfast
7.4
Food
7.1
Room
6.5
Vibe
4.0
Beach
9.4
Service
7.5
9.0 Excellent
Pros: Good location, fantastic beach, good food.
Cons: No fridge in the room. We had 2 small waters and 1 big water in the room -> I have not found Information that we need to pay for big one, but we were charged for it during check-out. Not big amount, not huge problem.
7.0 Good
Pros: The hotel is an older hotel however it was very clean and the 3 bedroom villa was very spacious for the family.
Cons: Pots and pans in the kitchen were really old and the kitchen was not well stocked with utensils.
10.0 Excellent
Pros: Breakfast was very good and reasonable., nice sandy beach. Location is great The rooms are very nice and big. If you want oceanfront it's a different price.
Cons: Didn't like the seaweed in the ocean and on the beach
10.0 Excellent
Pros: Location
Cons: All good
6.3 Good
Pros: Very nice beach
Cons: Too old hotel, poor breakfast, too pricey restoran - food wasn’t good
8.8 Excellent
Pros: Nice hotel with beautiful beach and also nice swimming pool. Nice garden, apartments, very specious. Great beach bar with restaurant, delicious drinks and starters.
Cons:
4.2 Okay
Pros: The breakfast was good.
Cons: The room. Like a motel 6!
8.0 Excellent
Pros: Location
Cons: nothing
8.0 Excellent
Pros: Very clean facilities, beach with huts and lunge chairs, good variety of hot breakfast, most staff is friendly and helpful. On site restaurant food was good and quick at reasonable price.
Cons: Due to humidity, doors / locks don't open/close smoothly. Room door was very difficult to open but was quickly repaired as soon as notified. The front desk person in the morning could be more helpful, she is not friendly / open when asked questions
10.0 Excellent
Pros: We got a free upgrade after the first night, so we stayed in a large suite with its own kitchen and living room, and a nice spacious bedroom with a balcony. Couldn't have asked for a better experience!
Cons:
3.0 Mediocre
Pros: Our room was way too noisy . People go there for good night sleep after whole day tiering . Every day at 4.00 a m Delivery van comes creat more loude .This hotel 2.50 star not more than that .
Cons:
8.0 Excellent
Pros: The beach, pool, restaurant by the beach. the bellman
Cons: There some rooms on the street that are very noisy. We were able to request room change
Located in Cancun (Zona Hotelera), Beachscape Kin ha Villas & Suites is within a 15-minute walk of Caracol Beach and Cancun Convention Center. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
With a stay at Reflect Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be steps from Delphinus Dreams and 3 minutes by foot from Forum Beach. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 2 meeting rooms available for events. Free valet parking is available onsite.




Overall 8.2 Excellent
Based on 3,838 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
10.0
Pros: The beds are so comfortable, first all inclusive i have stayed at and is definitely the way to go!
Excellent
10.0
Pros: Everything was perfect. . specialy hotel staff.. They were extremly profesional and kind. Hotel has the best beach in Cancun and view from my room was breath taking. Our all inclusive package was very easy to use.. Without boring bracelets like in other hotels. I will defenitly come back at this hotel again.
Okay
5.0
Pros: The sea view is amazing
Excellent
8.3
Pros: Staff, the view, cleanest, room service
Excellent
8.0
Pros: Very nice entrance and restaurants!! Pool was wonderful and loved the swim up bar! Loved the bed on the beach. Great night life!
Good
6.3
Pros: The location.
Good
6.0
Pros: Staff was nice.
Okay
4.0
Pros: Out of the 3 restaurants for dinner only 2 were open. Food was below average for an all inclusive resort in cancun. We checked in at 10 pm and ther was no restaurant open to eat at that time, the only option w2as room service
Excellent
8.0
Pros: Great price for what I got in return.
Okay
5.0
Pros: The service from the staff, such as waiters and front desk were excellent, and the food was great.
Excellent
8.0
Pros: Everything included - unlimited spirits, all meals, poolside and beachfront service. Restaurants were lovely! We ate at the grill, the Italian restaurant and the Asian restaurant.
Excellent
10.0
Pros: The rooms are big and cozy. The hotel is five minutes from the Coco Bongo and other night clubs. The staff was very honest and helpful. I wanted to book another night and they suggested I do it through booking because it will be cheaper.
Details
Reviews
Overall 8.2 Excellent
Based on 3,838 reviews
Location
9.3
Beach
9.1
Wellness
8.9
WiFi
8.5
Breakfast
7.1
Room
6.8
Service
6.8
Food
6.2
Comfort
5.1
Location
9.3
Pool
7.2
Value
6.6
Service
6.3
Room
6.0
Amenities
5.7
Food
5.6
Vibe
5.4
Comfort
5.1
Location
9.4
Beach
9.0
Service
6.5
Room
6.2
Food
6.1
Vibe
5.1
Comfort
4.9
Room
6.6
Service
6.3
10.0 Excellent
Pros: The beds are so comfortable, first all inclusive i have stayed at and is definitely the way to go!
Cons: There could have been aircon in the elevator and also more of them. It was kind of funny though, so i didnt mind
10.0 Excellent
Pros: Everything was perfect. . specialy hotel staff.. They were extremly profesional and kind. Hotel has the best beach in Cancun and view from my room was breath taking. Our all inclusive package was very easy to use.. Without boring bracelets like in other hotels. I will defenitly come back at this hotel again.
Cons: Food, but that is just my opinion and taste.
5.0 Okay
Pros: The sea view is amazing
Cons: The water in the bathroom smells bad.
8.3 Excellent
Pros: Staff, the view, cleanest, room service
Cons: Food was awful, elevators doesn’t work properly and no air conditioning in the hall and elevators, bad connection to wifi.
8.0 Excellent
Pros: Very nice entrance and restaurants!! Pool was wonderful and loved the swim up bar! Loved the bed on the beach. Great night life!
Cons: The beach is disgusting! No one was in it! Terrible amount of seaweed! It even gave off a scent that was not pleasing! If you are in Cancun for the beaches steer clear of this hotel! It was very disappointing in that regard!
6.3 Good
Pros: The location.
Cons: The food
6.0 Good
Pros: Staff was nice.
Cons: Bars open late close early. Only two small elevators. Lots of kids. No ac in lobby. No view in room. Terribly customer service in restaurants.
4.0 Okay
Pros: Out of the 3 restaurants for dinner only 2 were open. Food was below average for an all inclusive resort in cancun. We checked in at 10 pm and ther was no restaurant open to eat at that time, the only option w2as room service
Cons:
8.0 Excellent
Pros: Great price for what I got in return.
Cons: Pools could be larger.
5.0 Okay
Pros: The service from the staff, such as waiters and front desk were excellent, and the food was great.
Cons: We had a light in the room that was out, room safe was not functioning, and a mini frig with complimentary drinks was missing. Also a random toenail clipping in the closet was never cleaned upthrought our 4 day 3 night stay.
8.0 Excellent
Pros: Everything included - unlimited spirits, all meals, poolside and beachfront service. Restaurants were lovely! We ate at the grill, the Italian restaurant and the Asian restaurant.
Cons: Lifts were slow. Process for making dinner reservations was lengthy.
10.0 Excellent
Pros: The rooms are big and cozy. The hotel is five minutes from the Coco Bongo and other night clubs. The staff was very honest and helpful. I wanted to book another night and they suggested I do it through booking because it will be cheaper.
Cons: There are only two elivators so you have to wait a pretty long time. Also the elivator has no fan so it gets hot and sweaty. The shower had a weird smell. I think it was rust
With a stay at Reflect Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be steps from Delphinus Dreams and 3 minutes by foot from Forum Beach. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 2 meeting rooms available for events. Free valet parking is available onsite.
With a stay at Flamingo Cancun Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.
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Overall 7.9 Good
Based on 3,403 reviews
All reviews
- All reviews
- Families
- Couples
Okay
5.8
Pros: The beach front is lovely. Lots of sun loungers, some with shelters over if you need shade. Kids play and pool area away from the main pools. 3 pool locations including adults only jacuzzi. Good location with a shop opposite and restaurants nearby.
Excellent
9.7
Pros: It’s was a great experience. Great staff very friendly
Excellent
10.0
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Excellent
10.0
Pros: A most relaxing time. The facilities were great.
Excellent
9.2
Pros: Not crowded. Lovely pool area food and drinks good, service good.
Good
6.3
Pros: The hotel pool area was great, excellent staff and the location was good
Okay
5.1
Pros: That it was on the beach
Okay
5.8
Pros: Location is amazing as any other hotel there is on the beach. Great to have more than one pool to chose from. Great view from the beach facing rooms but only if there are no trees in the way.
Excellent
8.8
Pros: Buffet wasn’t bad, but not awesome. Got a room with seaview without asking for it at reception. Great staff. Nice pools. Snacks and drinks weren’t bad neither. Wish we could stay longer.
Excellent
10.0
Pros: I love the location ! But i would like to thank 2 employees Osvaldo and Hugo they both were really nice and friendly ! They really help us feel welcomed!
Poor
1.0
Pros: The beach, nothing else ! Checked out after 1 night and booked another hotel
Mediocre
2.5
Pros: Pool
Details
Reviews
Overall 7.9 Good
Based on 3,403 reviews
Location
8.8
Beach
8.3
Value
6.9
Breakfast
6.6
Service
6.5
Room
6.5
Food
4.7
Bar
4.1
WiFi
1.7
Location
8.9
Beach
8.6
Cleanliness
8.1
Pool
7.4
Service
6.3
Room
6.0
Vibe
4.1
Food
4.1
Location
8.7
Beach
8.5
Pool
8.0
Amenities
7.7
Value
7.1
Service
6.1
Room
5.9
Food
5.1
5.8 Okay
Pros: The beach front is lovely. Lots of sun loungers, some with shelters over if you need shade. Kids play and pool area away from the main pools. 3 pool locations including adults only jacuzzi. Good location with a shop opposite and restaurants nearby.
Cons: Customer service wasn't great. On arrival we were asked if we wanted to pay $35 a night to upgrade to a Seaview room. When we said no they gave it us anyway (a bonus) but it felt like they were just trying to get money out of us initially when they were going to give it us anyway. When taken to the room the cleaner was still in there. Were never given a full set of toiletries the whole stay (first few days didn't have shampoo). Wasn't clear if the mini bar was complimentary. The rooms felt constantly damp which made our clothes damp & smell.
9.7 Excellent
Pros: It’s was a great experience. Great staff very friendly
Cons:
10.0 Excellent
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Cons:
10.0 Excellent
Pros: A most relaxing time. The facilities were great.
Cons:
9.2 Excellent
Pros: Not crowded. Lovely pool area food and drinks good, service good.
Cons: Nothing
6.3 Good
Pros: The hotel pool area was great, excellent staff and the location was good
Cons: Rooms are getting old and the breakfast was nothing special.
5.1 Okay
Pros: That it was on the beach
Cons: The beds were very uncomfortable, no hot showers, couldn’t get the room to cool off air conditioning wasn’t working correctly .
5.8 Okay
Pros: Location is amazing as any other hotel there is on the beach. Great to have more than one pool to chose from. Great view from the beach facing rooms but only if there are no trees in the way.
Cons: No wifi in the room, even though it is advertised. They tell you when you check in. Breakfast is sub-par. Even the coffee. Food in general in the hotel is overpriced and not enjoyable. Recommend eating elsewhere. Showers in my room were only cold, no heat at all. I had to shower at a colleagues room just to be able to wash up, totally unacceptable. Even though you are not in Cancun to watch TV, it hardly worked anyways due to very bad reception.
8.8 Excellent
Pros: Buffet wasn’t bad, but not awesome. Got a room with seaview without asking for it at reception. Great staff. Nice pools. Snacks and drinks weren’t bad neither. Wish we could stay longer.
Cons: Allthough we got a room with seaview, it wasn’t prepared when we got there. Must have been a misunderstanding. It was prepared for us in a couple of minutes after we arrived so that wasn’t a big deal. After all we were amazed by the beautiful seaview from our room.
10.0 Excellent
Pros: I love the location ! But i would like to thank 2 employees Osvaldo and Hugo they both were really nice and friendly ! They really help us feel welcomed!
Cons: I like everything
1.0 Poor
Pros: The beach, nothing else ! Checked out after 1 night and booked another hotel
Cons: Rude staff, no WIFI, no amenities in the room. Everything is run-down
2.5 Mediocre
Pros: Pool
Cons: Staff could not speak English.
With a stay at Flamingo Cancun Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.




Overall 8.3 Excellent
Based on 18 reviews
Okay
5.4
Pros: We enjoyed being on the ocean and the staff were friendly.
Excellent
10.0
Pros: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.
Excellent
8.0
Pros: All you can drink and eat.
Excellent
10.0
Pros: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
Okay
5.1
Pros: I liked the proximity to shops. The variety of restaurants and services.
Excellent
9.4
Excellent
9.1
Pros: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.
Good
6.2
Pros: Room
Location
Excellent
9.4
Pros: Location!
Service - extremely attentive staff
Beach - gorgeous. NIce sand, lifeguards on duty
Pool - lovely
Beautiful Hotel. True to the photos.
You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.
Okay
4.8
Pros: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive
Excellent
8.0
Pros: The food, the facilities, the comfort, the staff.
Good
6.0
Pros: All Inclusive
Good
7.2
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Okay
5.6
Pros: Great buffet selection
Okay
5.6
Pros: Serviço all incluse, incluindo bebidas
Good
7.2
Pros: Great beach, great staff. The food is very good.
Details
Reviews
Overall 8.3 Excellent
Based on 18 reviews
5.4 Okay
Pros: We enjoyed being on the ocean and the staff were friendly.
Cons: We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.
10.0 Excellent
Pros: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.
Cons: Losing my GoPro to the beautiful ocean waters.... :(
Like all of Cancun, be prepared to hear many soft sell pitches.
8.0 Excellent
Pros: All you can drink and eat.
Cons: The tours offered in the hotel were about 20% more expensive then booking online
10.0 Excellent
Pros: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!
Cons:
5.1 Okay
Pros: I liked the proximity to shops. The variety of restaurants and services.
Cons: No AC for 3 days!!! Mo called numerous times! I had a beautiful parking lot view, terrible customer service with refund after upgrade failed. Leak in room, musty smell in room. Essentially a motel room.
9.4 Excellent
Pros:
Cons: .
9.1 Excellent
Pros: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.
Cons: Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.
6.2 Good
Pros: Room
Location
Cons: Food
Some part of the hotel a bit worn out
9.4 Excellent
Pros: Location!
Service - extremely attentive staff
Beach - gorgeous. NIce sand, lifeguards on duty
Pool - lovely
Beautiful Hotel. True to the photos.
You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.
Cons: Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant.
Deserts were not good
Spa service good value, but lacked luxury. Staff was nice.
4.8 Okay
Pros: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive
Cons: The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given.
It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking
8.0 Excellent
Pros: The food, the facilities, the comfort, the staff.
Cons: Nothing.
6.0 Good
Pros: All Inclusive
Cons: too cold water in the bahtroom
7.2 Good
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Cons: Could be better variety of international drinks.
5.6 Okay
Pros: Great buffet selection
Cons: Constantly pushing timeshare
5.6 Okay
Pros: Serviço all incluse, incluindo bebidas
Cons:
7.2 Good
Pros: Great beach, great staff. The food is very good.
Cons: Drinks inluded in the All Inclusive Plan are not so good. If you want a good bottle of wine you have to pay it extra.
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.




Overall 7.8 Good
Based on 6,827 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
8.3
Pros: Location
Good
7.1
Pros: The Area of the pool and beach
Good
7.5
Excellent
8.0
Pros: The location. The breakfast buffet was amazing. The outside area including the beach is always clean. The staff was great.
Good
7.0
Pros: Hotel was clean and staff were very friendly.
Excellent
8.3
Pros: Great location and great view . Good beach facilities.
Excellent
10.0
Pros: location is great
Excellent
10.0
Pros: Close to all bars and activities
Excellent
10.0
Pros: Mantienen el cuarto limpio cada dÃa y el hotel en general tienen. Buen servicio
Good
7.0
Pros: Location was good. Good beach
Mediocre
3.7
Good
7.0
Pros: Only location.
Details
Reviews
Overall 7.8 Good
Based on 6,827 reviews
Location
9.3
Beach
8.6
Breakfast
7.8
Value
6.3
Bar
6.0
Food
5.9
Service
5.6
Room
5.5
WiFi
5.5
Amenities
4.8
Comfort
4.1
Vibe
3.9
Cleanliness
3.9
Location
9.2
Breakfast
7.8
Beach
7.6
Room
6.2
Food
6.1
Service
6.0
Value
5.9
Amenities
5.0
Comfort
4.4
Cleanliness
3.7
Vibe
3.6
Location
9.4
Breakfast
8.2
Value
6.0
Bar
5.4
Food
5.2
Service
5.1
Room
4.6
Comfort
4.1
Amenities
4.1
Cleanliness
3.5
Vibe
2.7
Location
9.1
Breakfast
7.6
Value
6.5
Service
6.3
Amenities
4.4
Room
4.2
Comfort
3.8
Vibe
3.1
Location
9.5
Breakfast
7.1
Service
5.4
Room
4.5
8.3 Excellent
Pros: Location
Cons: Bathroom needs to be updated.
7.1 Good
Pros: The Area of the pool and beach
Cons: The bedroom they gave the bathroom overall it was not in good conditions, the fridge didn't work we asked for them to go and repair it and they never came
7.5 Good
Pros:
Cons: In the first night we got to the hotel, there was no hot water in the shower. We notice the staff and no solution was offered nor any kind of refund. The problem wasn’t solved until 2 am and we had to shower with really cold water.
8.0 Excellent
Pros: The location. The breakfast buffet was amazing. The outside area including the beach is always clean. The staff was great.
Cons: We had no water in the bathroom for a few hours during two days. The room is not well isolated and we could hear the people next door easily.
7.0 Good
Pros: Hotel was clean and staff were very friendly.
Cons: They did not have my reservation upon checkin. So I had to wait for them to dig through their reservations to find mine. Also the hotel is very close to a few clubs which play music until the very early hours. I could hear the bass even with earplugs.
8.3 Excellent
Pros: Great location and great view . Good beach facilities.
Cons: We couldn’t check in earlier than 15:00. Our initial room was not ready they gave us first one room then we asked to change it and the room was with double beds , so we had to change room again the next day.
10.0 Excellent
Pros: location is great
Cons: everything was good
10.0 Excellent
Pros: Close to all bars and activities
Cons: Toilet was broken
10.0 Excellent
Pros: Mantienen el cuarto limpio cada dÃa y el hotel en general tienen. Buen servicio
Cons:
7.0 Good
Pros: Location was good. Good beach
Cons: Breakfast buffet was just ok and overpriced. Lowest exchange seen anywhere
3.7 Mediocre
Pros:
Cons: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
7.0 Good
Pros: Only location.
Cons: All the Staff is not kind, not gentle.
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.




Overall 7.8 Good
Based on 173 reviews
All reviews
- All reviews
Excellent
10.0
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Good
7.3
Pros: The beach
Good
7.1
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Excellent
10.0
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Okay
4.8
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Okay
4.8
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Excellent
10.0
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Excellent
10.0
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Details
Reviews
Overall 7.8 Good
Based on 173 reviews
Beach
8.7
Location
8.7
Room
7.2
Pool
6.8
Service
6.3
Breakfast
5.9
Comfort
5.2
Cleanliness
5.2
Food
5.2
Amenities
4.9
Vibe
4.7
Bar
4.5
10.0 Excellent
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Cons: Open air clubs full of partners and loud thumping music could be heard in the room at night
7.3 Good
Pros: The beach
Cons: The wait time in the reception ... And you can feel the sun inside of the lobby
7.1 Good
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Cons:
10.0 Excellent
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
4.8 Okay
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Cons: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
4.8 Okay
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Cons:
10.0 Excellent
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Cons:
10.0 Excellent
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Cons:
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