Best Cancún hotels near Plaza Caracol
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and Caracol Beach are also within 1 mi (2 km).
Overall 9.3 Excellent
Based on 1,162 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10.0
Pros: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Excellent
10.0
Pros: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Excellent
10.0
Pros: Everything is great
Excellent
10.0
Pros: Awesome property with great staff!
Excellent
9.6
Pros: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.
Good
6.7
Pros: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.
Excellent
10.0
Pros: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!
Excellent
10.0
Pros: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Excellent
8.8
Pros: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Excellent
10.0
Pros: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Excellent
9.1
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Good
7.5
Pros: Rooms were great. Staff super friendly and attentive.
Details
Reviews
Overall 9.3 Excellent
Based on 1,162 reviews
Breakfast
10.0
Location
9.4
Service
9.2
Cleanliness
9.0
Wellness
9.0
Pool
8.9
Vibe
8.9
Amenities
8.7
Food
8.3
Room
8.3
Service
9.2
Amenities
8.9
Wellness
8.8
Vibe
8.2
Food
8.1
Room
7.9
Value
6.3
Service
9.4
Food
8.0
10.0 Excellent
Pros: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.
Cons:
10.0 Excellent
Pros: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay
Cons:
10.0 Excellent
Pros: Everything is great
Cons: Nothing
10.0 Excellent
Pros: Awesome property with great staff!
Cons: Nothing, it was perfect!
9.6 Excellent
Pros: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.
Cons: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.
6.7 Good
Pros: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.
Cons: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.
10.0 Excellent
Pros: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!
Cons: Nothing. There was not a single complaint.
10.0 Excellent
Pros: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Cons: I liked everything!!
8.8 Excellent
Pros: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing
Cons: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music
10.0 Excellent
Pros: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Cons: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.
9.1 Excellent
Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Cons: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
7.5 Good
Pros: Rooms were great. Staff super friendly and attentive.
Cons: Food was underwhelming for the cost to stay.
Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Chac Mool Beach and Forum Beach. Cancun Convention Center and Caracol Beach are also within 1 mi (2 km).
Nestled on the beach, this Zona Hotelera property is just steps from Gaviota Azul Beach and Delphinus Dreams. Forum Beach and Caracol Beach are also within 5 minutes.
Overall 9.2 Excellent
Based on 6,029 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Excellent
10.0
Pros: Everything was perfect. The room was so breath taking.
Excellent
10.0
Pros: Perfect hotel! Perfect food.
Excellent
9.2
Pros: Loved the adult pool, spacious comfortable room
Good
7.5
Pros: The location is great, the French restaurant is very impressive.
Excellent
10.0
Pros: Beautiful setting, located in a great spot with gorgeous views and calm waters. Lots to do.
Excellent
10.0
Pros: Absolutely amazing hotel, loved everything about it. Eduardo our butler was fantastic and couldn’t enough. We wouldn’t hesitate in coming back here on a heartbeat. Thank you for a wonderful holiday x
Excellent
10.0
Pros: Everything was amazing. The seafood especially was super delicious. Lots of variety. Their coffee bar was also a big plus
Good
6.7
Excellent
9.6
Pros: I like that it is an all inclusive property with so much to do there.
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.
Details
Reviews
Overall 9.2 Excellent
Based on 6,029 reviews
Location
9.2
WiFi
9.2
Pool
9.1
Wellness
9.0
Vibe
9.0
Amenities
8.9
Service
8.6
Breakfast
8.5
Room
8.5
Pool
9.1
Location
8.8
Breakfast
8.7
Vibe
8.7
Beach
8.7
Amenities
8.5
Service
8.4
Room
7.7
Food
6.7
Beach
9.3
Pool
9.2
Wellness
9.2
Location
9.2
Vibe
8.7
Amenities
8.5
Room
8.0
Value
7.9
Service
7.9
Comfort
6.5
10.0 Excellent
Pros: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Cons: Absolutely nothing, would go back again, in a heartbeat!!!
10.0 Excellent
Pros: Everything was perfect. The room was so breath taking.
Cons: No Complaints here
10.0 Excellent
Pros: Perfect hotel! Perfect food.
Cons:
9.2 Excellent
Pros: Loved the adult pool, spacious comfortable room
Cons: Would like to have a different softer choice of pillows. The food at the Buffett could have been of higher quality. I wish there had been more than one restaurant that was adults only, especially for a quiet breakfast.
7.5 Good
Pros: The location is great, the French restaurant is very impressive.
Cons: The resort itself still need to improve on its management. My child fell on the swimming pool area, the skin abraded, we went to see the concierge for some help, he brought us to a spa, a woman checked for us and said for cleansing and put banded on $31US dollar, even a band-aid must charge on us. We left....first aid is a basic, the resort suppose take responsibility for this little help!not everything count on money!The last day when we checked out, the front dest guy told us everything is good, we could go. but when we went to pickup our luggages, another guys checked on us, said we didn't check out, I went with him to see the previous guy who helped us, he realized we did check out, but when we went to call taxi, another guy came and asked us if we checked out, I told him we did, and already repeat this answer for 3-4 time, before u doubt on your customers, could you please communicate with your co-worker???!!!The resort management I can't agree. It can be better.
10.0 Excellent
Pros: Beautiful setting, located in a great spot with gorgeous views and calm waters. Lots to do.
Cons: The desserts were terrible. Need to hire I pastry chef. Food overall was average.
10.0 Excellent
Pros: Absolutely amazing hotel, loved everything about it. Eduardo our butler was fantastic and couldn’t enough. We wouldn’t hesitate in coming back here on a heartbeat. Thank you for a wonderful holiday x
Cons:
10.0 Excellent
Pros: Everything was amazing. The seafood especially was super delicious. Lots of variety. Their coffee bar was also a big plus
Cons: Only thing that could’ve been better was the cleanliness of the beach. But the seaweed is typical for this part of the year
6.7 Good
Pros:
Cons: The staff And the cleaning
9.6 Excellent
Pros: I like that it is an all inclusive property with so much to do there.
Cons: The property didn’t have a shuttle bus from the airport and was about a 20-30 taxi ride from the airport.
10.0 Excellent
Pros: Everything
Cons: Nothing
10.0 Excellent
Pros: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.
Cons: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.
Nestled on the beach, this Zona Hotelera property is just steps from Gaviota Azul Beach and Delphinus Dreams. Forum Beach and Caracol Beach are also within 5 minutes.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
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Overall 9.2 Excellent
Based on 4,095 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: love the location, walk to the beach.
Excellent
10.0
Poor
1.0
Pros: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!
Excellent
9.4
Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Excellent
9.0
Pros: people there are very nice and friendly and helpful
Excellent
10.0
Pros: The staff was super helpful and the service was great
Excellent
9.0
Pros: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent
Mediocre
2.0
Pros: The best thing is the Beach front area and the views in the room
Excellent
10.0
Pros: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.
Excellent
10.0
Pros: We love the restaurant, the room, the services...Everything
Excellent
10.0
Pros: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!
Excellent
10.0
Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
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Details
Reviews
Overall 9.2 Excellent
Based on 4,095 reviews
Service
9.1
Location
9.0
Breakfast
8.5
WiFi
8.4
Value
8.3
Cleanliness
7.8
Room
7.2
Service
9.0
Location
8.9
Amenities
8.6
Value
8.5
Cleanliness
8.2
Room
6.9
Location
9.2
Service
9.0
Food
8.5
Value
8.4
Cleanliness
7.7
Room
7.3
10.0 Excellent
Pros: love the location, walk to the beach.
Cons: the rooms have so thin walls.
10.0 Excellent
Pros:
Cons: Every thing
1.0 Poor
Pros: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!
Cons:
9.4 Excellent
Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Cons: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.
9.0 Excellent
Pros: people there are very nice and friendly and helpful
Cons:
10.0 Excellent
Pros: The staff was super helpful and the service was great
Cons: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities
9.0 Excellent
Pros: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent
Cons: Need one more stair from the beach on the other side and one restroom
2.0 Mediocre
Pros: The best thing is the Beach front area and the views in the room
Cons: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool
10.0 Excellent
Pros: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.
Cons: No
10.0 Excellent
Pros: We love the restaurant, the room, the services...Everything
Cons: The day I have to leave
10.0 Excellent
Pros: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!
Cons: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.
10.0 Excellent
Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Cons: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Overall 9.2 Excellent
Based on 3,541 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: Friendly, clean, beautiful view from our rooms and a lovely beach!
Excellent
10.0
Pros: I like the room because it’s clean and big coz it’s a suit and the AC is cold and quiet.
Good
6.0
Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.
Excellent
10.0
Pros: Yes,finest hotel in Mexico/Cancun
Excellent
10.0
Pros: Everything...
Mediocre
3.8
Pros: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Excellent
10.0
Pros: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Excellent
10.0
Excellent
10.0
Pros: very professional staff
Excellent
10.0
Pros: Best time in Cancun because of this hotel!!! Highly recommend this place for honeymoon
Excellent
10.0
Pros: Stunning property with everything you could ever want. Staff is extremely helpful, positive and friendly. They take the time to get to know you on arrival and present helpful details throughout your stay.
Excellent
9.0
Pros: The location is perfect. The quality of the sand and lack of big waves made our stay deeply relaxing. We really enjoyed the room breakfast. It was superb! Helpful and friendly stuff.
Details
Reviews
Overall 9.2 Excellent
Based on 3,541 reviews
Location
9.4
Wellness
9.3
Service
9.2
Pool
9.1
Amenities
9.0
Beach
8.9
Cleanliness
8.8
Room
8.7
Breakfast
8.3
Food
8.2
Comfort
8.2
Vibe
7.1
WiFi
6.8
Value
5.8
Wellness
9.5
Location
9.1
Cleanliness
9.0
Service
9.0
Pool
8.9
Amenities
8.9
Comfort
8.7
Breakfast
8.6
Room
8.4
Beach
8.3
Value
5.7
Service
9.3
Pool
9.2
Location
9.2
Beach
9.1
Wellness
9.0
Amenities
8.9
Comfort
8.5
Room
8.3
Value
5.2
10.0 Excellent
Pros: Friendly, clean, beautiful view from our rooms and a lovely beach!
Cons: I didn’t like being approached on arrival by a woman selling something (timeshare?) and wanting us to attend a 45 minute breakfast meeting. Having said that, she was very nice and polite.
10.0 Excellent
Pros: I like the room because it’s clean and big coz it’s a suit and the AC is cold and quiet.
Cons: There’s some morning people working above us hammering, drilling, and moving furniture but they stop when we called the front desk.
6.0 Good
Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.
Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.
10.0 Excellent
Pros: Yes,finest hotel in Mexico/Cancun
Cons: Nothing, perfect vacation
10.0 Excellent
Pros: Everything...
Cons: The pool and beach weren't open 24 hrs.
3.8 Mediocre
Pros: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
Cons: Old hotel The best room we take was as 3*** hotel room Nothing included but so bad quality in restos Bad smell everywhere
10.0 Excellent
Pros: What’s not to like, this hotel was very professional and had great costumer service. The view was breathtaking and the food was delicious. I would consider on coming back for another stay.
Cons:
10.0 Excellent
Pros:
Cons: Great location and an amazing hotel
10.0 Excellent
Pros: very professional staff
Cons: nothing
10.0 Excellent
Pros: Best time in Cancun because of this hotel!!! Highly recommend this place for honeymoon
Cons: Tht you can’t bring outside food into hotel, but if you hide it your good lol
10.0 Excellent
Pros: Stunning property with everything you could ever want. Staff is extremely helpful, positive and friendly. They take the time to get to know you on arrival and present helpful details throughout your stay.
Cons: No complaints at all.
9.0 Excellent
Pros: The location is perfect. The quality of the sand and lack of big waves made our stay deeply relaxing. We really enjoyed the room breakfast. It was superb! Helpful and friendly stuff.
Cons: I didn’t like that the beds on the beach were available only for club members. A lot of people on the beach. It shows that the hotel is popular, I know. But still it was pretty crowded.
Nestled on Cancun's finest stretch of private beach, the Grand Fiesta Americana Coral Beach Cancun offers the best of both worlds with award-winning luxury that transports the soul to pure relaxation, yet equally stimulates with its proximity to the area's vibrant culture and entertainment.Please be advised that from now on, a $29.75 usd resort fee will be charge per room per night, allowing our guests to receive complementary services and amenities in order to create a better experience for our guest. The amenities included are: In room Coffee & tea, Wi-Fi throughout the resort, In-room domestic bottled water, Fitness/Gym Access, Pool and Beach Concierge special food amenities, Daily teens & adults activities program (excluding Coral KidZ Club activities), 1-800 tool free access US / CAN / MEX and local and LD domestic phone calls (within Mexico). The Resort Fee will be waived for all bookings reserved under ''GRAND CLUB'' rooms category.Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of Chac Mool Beach, La Isla Shopping Mall, and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 mi (3 km).
Overall 9.0 Excellent
Based on 3,477 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
10.0
Pros: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.
Excellent
10.0
Pros: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.
Excellent
10.0
Pros: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Excellent
10.0
Pros: Location, personal, design, food and everything was perfect! You can see that hotel really cares about their guests! I've never seen such a high level service! Sea is perfect, sand is perfect.. View from "ocean front suite" is amazing on sunset! I recommend this hotel for couples!
Excellent
9.2
Pros: Incredibly good & professional staff, from check-in to all employees all around. Good size room with beautiful view. Pool area well kept, clean beach.
Mediocre
3.0
Pros: LOTS ACTIVITIES.
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.
Excellent
10.0
Pros: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.
Excellent
9.2
Pros: Amazing service. The staff were so friendly and helpful from the moment we arrived (with cold towels and bubbles) until we left for the airport. Room was spacious, clean, good air con and view. Great big pools and the beach was stunning and clean. Food at Spice (buffet) was my favourite! So many delicious options! Also loved the coffee shop for between meals and snacks.
Excellent
9.2
Pros: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.
Excellent
10.0
Pros: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Details
Reviews
Overall 9.0 Excellent
Based on 3,477 reviews
Breakfast
9.4
Service
8.9
Location
8.9
Food
8.4
Wellness
8.2
Room
8.1
WiFi
4.0
Service
9.2
Location
8.7
Food
8.5
Room
8.3
Wellness
8.0
Amenities
7.8
Pool
7.6
Comfort
5.2
Location
9.0
Cleanliness
8.8
Service
8.8
Wellness
8.2
Amenities
8.0
Food
7.8
Room
7.3
Pool
7.0
Comfort
5.2
10.0 Excellent
Pros: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.
Cons:
10.0 Excellent
Pros: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.
Cons: Nothing
10.0 Excellent
Pros: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Cons: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .
10.0 Excellent
Pros: Location, personal, design, food and everything was perfect! You can see that hotel really cares about their guests! I've never seen such a high level service! Sea is perfect, sand is perfect.. View from "ocean front suite" is amazing on sunset! I recommend this hotel for couples!
Cons:
9.2 Excellent
Pros: Incredibly good & professional staff, from check-in to all employees all around. Good size room with beautiful view. Pool area well kept, clean beach.
Cons:
3.0 Mediocre
Pros: LOTS ACTIVITIES.
Cons: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY
10.0 Excellent
Pros: Everything
Cons:
10.0 Excellent
Pros: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.
Cons: Nothing. It was perfect.
10.0 Excellent
Pros: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.
Cons: Nothing to not like about this property
9.2 Excellent
Pros: Amazing service. The staff were so friendly and helpful from the moment we arrived (with cold towels and bubbles) until we left for the airport. Room was spacious, clean, good air con and view. Great big pools and the beach was stunning and clean. Food at Spice (buffet) was my favourite! So many delicious options! Also loved the coffee shop for between meals and snacks.
Cons: We couldn’t turn down the temperature of the rain shower/horizontal jets so couldn’t actually use this. The bed cabanas around the pool say you can’t reserve, but everyday by 8.30am people had already put their stuff on them ... yet in some instance didn’t use them for most of the day. We were lucky to be able to grab the last couple of sun loungers under a cabana ... the rest were out in the swealtering sun. It seems unfair to save them all day but not use them when someone else could be using them.
9.2 Excellent
Pros: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.
Cons: Smokers everywhere- blowing it in your face. The hotel should have a policy about this and designate areas if people must smoke. There are areas I saw but i feel like people should not be able to smoke on the beach, or in the areas where everyone gathers for night time activities. Made my head hurt.
10.0 Excellent
Pros: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Cons:
Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of Chac Mool Beach, La Isla Shopping Mall, and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 mi (3 km).
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.
Overall 9.0 Excellent
Based on 1,951 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
10.0
Pros: Nice
Excellent
10.0
Pros: The hotel is situated on the old area of Cancun. Staff very polite, great ambience, very well maintained. Very good comfort in room with great sleep quality. Very good beds. Breakfast also very good in a very comfortable restaurant. The hotel have also a very good beach, with big sand area.
Excellent
10.0
Pros: Great hotel, very friendly staff. Lots of space everywhere. There were probably a lot of guests but the set up of the hotel made it feel very quiet and relaxt. Very nice swimming pools, and a fantastic beach. Quality and choice in the restaurants was very good. Very nice breakfast buffet and seating with view on the beach. We spent here the last 3 days of our holidays on Yucatan Peninsula and couldn't have wished for more.
Okay
4.6
Pros: The service in spa area was amazing, really kind and professional. The beach areas is dreamy and super clean
Excellent
9.6
Pros: Convenience, cleanliness
Excellent
8.8
Pros: It was clean, service was very courteous. Restaurant staff and food were excellent. Nice beach and swimming area if you like crowds. We stayed here to go whale watching with Solo Buceo and had to be there at 6:30 am and it could not have been more convenient.
Excellent
10.0
Pros: The resort in general - my room was also above expectations
Excellent
9.0
Pros: Staff is friendly, hotel is modern, food was much better than we expected.
Okay
5.8
Pros: Took over an hour to do our check in. Facilities are not the greatest. Beach is beautiful though and location is top notch.
Mediocre
2.0
Pros: The room was charged and I was never able to check in had to look for another last minute hotel
Excellent
10.0
Pros: The hotel and grounds are beautiful, both the beach and pool areas are spotless. All of the staff are extremely helpful and pleasant.
Excellent
9.2
Pros: Beach was stunning restaurant was excellent location was good The staff helping with transport and flights was fantastic
Details
Reviews
Overall 9.0 Excellent
Based on 1,951 reviews
Beach
9.5
Location
9.2
Service
8.6
Breakfast
8.2
Room
7.4
Comfort
7.0
WiFi
5.9
Value
4.7
Beach
9.3
Location
9.1
Pool
8.7
Breakfast
8.3
Service
8.3
Comfort
6.6
Room
6.1
Value
5.0
Beach
9.5
Location
9.0
Service
8.6
Breakfast
8.5
Amenities
7.7
Room
6.8
Value
4.8
Beach
9.6
Service
8.0
10.0 Excellent
Pros: Nice
Cons:
10.0 Excellent
Pros: The hotel is situated on the old area of Cancun. Staff very polite, great ambience, very well maintained. Very good comfort in room with great sleep quality. Very good beds. Breakfast also very good in a very comfortable restaurant. The hotel have also a very good beach, with big sand area.
Cons:
10.0 Excellent
Pros: Great hotel, very friendly staff. Lots of space everywhere. There were probably a lot of guests but the set up of the hotel made it feel very quiet and relaxt. Very nice swimming pools, and a fantastic beach. Quality and choice in the restaurants was very good. Very nice breakfast buffet and seating with view on the beach. We spent here the last 3 days of our holidays on Yucatan Peninsula and couldn't have wished for more.
Cons: All was good
4.6 Okay
Pros: The service in spa area was amazing, really kind and professional. The beach areas is dreamy and super clean
Cons: Check in team, didn’t believe I paid online already, so I payed dopple and at the end they had to moved the money back and forth from my credit card , not professional and very unfriendly, they made it to my mistake. No showing around the hotel or any kind of information around the hotel.
9.6 Excellent
Pros: Convenience, cleanliness
Cons: Air condition was noisy
8.8 Excellent
Pros: It was clean, service was very courteous. Restaurant staff and food were excellent. Nice beach and swimming area if you like crowds. We stayed here to go whale watching with Solo Buceo and had to be there at 6:30 am and it could not have been more convenient.
Cons: I generally dont like large hotels.
10.0 Excellent
Pros: The resort in general - my room was also above expectations
Cons: Nothing tbh
9.0 Excellent
Pros: Staff is friendly, hotel is modern, food was much better than we expected.
Cons: Prices were higher than expected. Similar to Florida prices.
5.8 Okay
Pros: Took over an hour to do our check in. Facilities are not the greatest. Beach is beautiful though and location is top notch.
Cons:
2.0 Mediocre
Pros: The room was charged and I was never able to check in had to look for another last minute hotel
Cons:
10.0 Excellent
Pros: The hotel and grounds are beautiful, both the beach and pool areas are spotless. All of the staff are extremely helpful and pleasant.
Cons: Road noise from hotel room with ‘Lagoon View’
9.2 Excellent
Pros: Beach was stunning restaurant was excellent location was good The staff helping with transport and flights was fantastic
Cons: check in took long time ,did not like feeling with the system of preference to members did not feel valued
Set on a picture-perfect beach, the resort's magnificent location lets you dive straight into the transforming ambiance of the Caribbean. The whole family can laze the day away beside our pool, get active with water sports, or discover Mayan culture. When the sun goes down, Cancun comes alive with sophisticated nightspots under swaying palm trees. You can dine at the hotel at the beachfront El Caribeño restaurant, or sip our signature cocktails with the sea breeze in your hair at the Deck Bar.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Overall 8.8 Excellent
Based on 5,473 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.0
Pros: The many pools and location of the resort
Excellent
9.0
Pros: Location and variety
Excellent
10.0
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Excellent
10.0
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Excellent
10.0
Pros: Location view shows food
Excellent
8.0
Pros: Balcony with ocean view
Excellent
9.0
Pros: Great location... close to bars and shops Friendly staff
Excellent
10.0
Pros: As expected, brilliant
Okay
4.0
Pros: The staff!! They were outstanding!
Excellent
10.0
Pros: location
Excellent
10.0
Pros: The location . The pools and the staff was friendly.
Excellent
9.0
Pros: The outstanding, friendly staff and the location.
Details
Reviews
Overall 8.8 Excellent
Based on 5,473 reviews
Location
9.1
Service
8.1
Breakfast
7.3
Bar
6.9
Room
6.4
WiFi
6.3
Comfort
5.1
Wellness
3.7
Location
9.1
Pool
7.4
Service
6.7
Bar
6.2
Cleanliness
5.6
Room
4.9
Comfort
4.2
Location
9.1
Service
7.8
Pool
7.6
Bar
7.0
Cleanliness
6.1
Room
5.8
Comfort
5.2
9.0 Excellent
Pros: The many pools and location of the resort
Cons: It didnt offer room service, and really didnt have a place to get activity stuff.
9.0 Excellent
Pros: Location and variety
Cons: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
10.0 Excellent
Pros: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Cons: Food was okay, nothing great.
10.0 Excellent
Pros: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Cons: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
10.0 Excellent
Pros: Location view shows food
Cons: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
8.0 Excellent
Pros: Balcony with ocean view
Cons: the pools closed at 7:00 pm
9.0 Excellent
Pros: Great location... close to bars and shops Friendly staff
Cons: More entertainment at night for guests
10.0 Excellent
Pros: As expected, brilliant
Cons:
4.0 Okay
Pros: The staff!! They were outstanding!
Cons: How early the pools close. The temp of the pools was too warm. The lack of beer choices.
10.0 Excellent
Pros: location
Cons: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
10.0 Excellent
Pros: The location . The pools and the staff was friendly.
Cons: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
9.0 Excellent
Pros: The outstanding, friendly staff and the location.
Cons: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Located in Zona Hotelera, this beachfront property is next to a golf course, just steps from Plaza Caracol Mall and Caracol Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
Overall 8.7 Excellent
Based on 5,114 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Good
7.5
Pros: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Excellent
10.0
Pros: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Excellent
10.0
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Excellent
8.5
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Excellent
8.8
Pros: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Excellent
9.6
Pros: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Excellent
9.6
Pros: The hotel overall was lovely, the rooms were cleaned daily and were very comfortable. The staff was beyond pleasant which only added to the wow factor.
Excellent
10.0
Pros: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Excellent
10.0
Pros: Location!!
Excellent
10.0
Pros: The breakfast was amazing!! We loved Ivan!
Excellent
9.6
Pros: House keeping, paying attention to customers needs and friendliness of all staff. Infact everything was lovely. Great food too.
Good
6.7
Pros: Good pool, nice staff
Details
Reviews
Overall 8.7 Excellent
Based on 5,114 reviews
Location
9.0
Room
8.1
Service
8.1
Breakfast
8.0
WiFi
6.9
Location
9.2
Pool
7.8
Service
7.7
Cleanliness
7.6
Room
7.4
Cleanliness
8.8
Service
8.5
Room
8.5
Location
8.4
Breakfast
8.0
Value
7.2
Food
6.8
Service
8.3
Food
7.0
7.5 Good
Pros: It’s a great resort, beautiful amenities, clean and perfect maintenance.
Cons: If you are into food, please use another resort. They are so so so limited food wise and very same food every day, in regards to food quality...there is no quality compared w other resorts in Cancun Just a single restaurant is worth eating-Mirador
10.0 Excellent
Pros: Staff was very friendly! Excellent clean white sand beach. Resort was clean and well kept. Amazing showers with multiple heads and room for two in the royal tower. It has everything you need but was also small enough that you didn’t need a golf cart to get around. Interesting and unique food choices. Buffet average. Loved the salad bar options.
Cons: It was inconvenient that you had to keep track of towel cards each day and you could only receive one towel per person.
10.0 Excellent
Pros: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Cons:
8.5 Excellent
Pros: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Cons: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
8.8 Excellent
Pros: Everything was good but I dont like the people in the hotel trying to sell u membership club all days and also they follow me one day hotel to street trying to sell me. That's too bad
Cons: The sellers people
9.6 Excellent
Pros: The beach was fabulous, the facilities were wonderful, the employees were friendly, the time share people were not too aggressive, the shows were appreciated, the room was wonderful with a good view and liked the many loungers around.
Cons: The bed was too hard, the dinners were not very tasty (lunch and breakfast were delicious), and not enough U.S. TV channels.
9.6 Excellent
Pros: The hotel overall was lovely, the rooms were cleaned daily and were very comfortable. The staff was beyond pleasant which only added to the wow factor.
Cons: The AC seemed as if it could only go as low as 21, not that this was a major issue or anything. Also more meat options would have been nice, seeing that they had quite a bit of pork base things in comparison to other meats.
10.0 Excellent
Pros: The view from our room was impeccable! We could see the beach and hear the waves when our patio door was open. The staff were the sweetest and most attentive! The buffet had surprisingly great food options for it being all FREE! The servers were always catering to us and never let our drinks get empty! We made a friend, Jose Mercedes, who was our favorite server. He would bring us his own special shots called “scooby doo” and made us feel like we had been friends for years. I would recommend this resort all around. My favorite vacation so far!! And don’t forget the free entertainment shows! The staff put together fun shows and put a lot of effort into it for our entertainment. All around the staff was super sweet and happy. Great view, great staff, clear beautiful beach, tasty drinks & baby sea turtles all for FREE with the all inclusive package. Highly recommend!
Cons:
10.0 Excellent
Pros: Location!!
Cons: N/A
10.0 Excellent
Pros: The breakfast was amazing!! We loved Ivan!
Cons: The timeshare presentation was a little too long
9.6 Excellent
Pros: House keeping, paying attention to customers needs and friendliness of all staff. Infact everything was lovely. Great food too.
Cons: Entertainment could be better. The bathroom was small but I guess that depends on the type of room.
6.7 Good
Pros: Good pool, nice staff
Cons: The food was mediocre
Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Chac Mool Beach and Forum Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mi (2 km).
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Delphinus Dreams are also within 15 minutes.
Overall 8.7 Excellent
Based on 3,729 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
10.0
Pros: The staff was incredible! Food was excellent
Good
6.7
Pros: That it was by the beach I guess.
Excellent
8.8
Pros: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Good
6.0
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Good
6.7
Pros: Definitely the beaches! Really good view!
Good
7.5
Pros: food was alright, staff was friendly and helpful, location was quite convinient
Excellent
10.0
Pros: Everything from location, staff the food..
Excellent
10.0
Pros: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Good
6.7
Pros: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Good
7.5
Pros: The food was great!
Details
Reviews
Overall 8.7 Excellent
Based on 3,729 reviews
Location
9.2
Service
8.9
Beach
8.7
WiFi
8.5
Breakfast
7.8
Room
6.9
Amenities
5.5
Comfort
5.3
Location
9.4
Beach
9.0
Service
9.0
Room
6.4
Amenities
5.2
Vibe
5.0
Comfort
4.7
Service
8.9
Beach
8.6
Room
6.9
Comfort
5.8
10.0 Excellent
Pros: The staff was incredible! Food was excellent
Cons: The sales pitch
6.7 Good
Pros: That it was by the beach I guess.
Cons: The light in my room didn't turn on. The toilet didn't flush properly and I could only use the shower couldn't fill up the bath.
8.8 Excellent
Pros: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.
Cons: I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.
6.0 Good
Pros: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Cons: Smokers outside are on the way in and out of the lobby with the smoke drifting inside
Noisy AC and the walls are thin (you will hear your neighbours
Inconsistent service and really slow in the restaurants
The beach is very plain and there is nothing to see for snorkelling
6.7 Good
Pros: Definitely the beaches! Really good view!
Cons: The room is not as large as I expected. The food is quite mediocre too.
7.5 Good
Pros: food was alright, staff was friendly and helpful, location was quite convinient
Cons: room and facility a bit outdated, seaweed on the beach
10.0 Excellent
Pros: Everything from location, staff the food..
Cons:
10.0 Excellent
Pros: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.
Cons: The smoking area was right across from the restaurant which was crazy. When trying to enjoy a wonderful meal to have smoke blowing in the area is unacceptable. The hot tub or spa was way too small.
6.7 Good
Pros: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.
Cons: Food was bland. Limited beach space. No nightlife whatsoever. The resort was like a ghost town after 9pm. Almost too kid friendly, they were everywhere. In lines at bars, the music played by the pool was kid oriented (baby shark everyday at noon). The things you could do that weren’t all inclusive were outrageously priced (25 minute massage was $125). I would definitely recommend if you want an overpriced family vacation but if you’re kid free and looking for fun, this place is not for you.
7.5 Good
Pros: The food was great!
Cons: The beach was small and cramped.
Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Caracol Beach and Cancun Convention Center. Forum Beach and Delphinus Dreams are also within 15 minutes.
Style meets substance at Aloft Cancun, our modern hotel in a premier location. We're connected to the convention center so business travelers can easily attend events, while families will love being close to La Isla Shopping Village. Mandala Beach Club is just steps away, so you can dance and have fun all day long. When you return to the hotel, grab a drink from our hotel bar, stop by our 24-hour gourmet pantry or enjoy a superb meal at Nook. Looking to get active? We have a 24-hour fitness center and a scenic rooftop pool with beautiful views of the whole city. Stay connected with our complimentary Wi-Fi while lounging in our plush beds for a relaxing evening away from the fun and excitement outside. Upgrade your stay with one of our junior suites, high-floor rooms and ocean- and lagoon-view options. Our Tactic meeting room is ready to host your intimate meetings, weddings and events, while our room block rate will keep everyone together. Aloft Cancun is the perfect place to have a stay worth remembering.
Overall 8.7 Excellent
Based on 2,899 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.6
Pros: Aloft was a great stay. I came for my birthday with my best friend and it was perfect for the few days we were there. For the price you can't beat it. The staff were extremely nice and helpful. Check in process was easy had no issues at all. The room was small but standard. Two double beds and a restroom. The door to the restroom is a sliding door but that didn't bother us. There are no balconies but the windows still provide a great view of the beach. The beach access is literally right across the street. The public beach area was small but was still a good place to visit. The ultramar boat is also next to the public beach access and was about $20 round trip to catch the ferry to Isla Mujeres. Once on the island you can visit the beach and rent golf carts to explore the island. BRING CASH. There is a supermarket right next door and all of the night clubs and restaurants are in walking distance (2-5 minutes max). We thought about adding the all inclusive for $48 each but decided not to after we witnessed a couple being forced to pay for food after they had paid for all inclusive. The food at the breakfast buffet was just ok and the drinks were definitely watered down. If you can manage your expectations then you shouldn't be disappointed. The rooftop pool was nice and we were able to play our music by connecting our phones to the blue tooth speaker. I did mention to just about every staff member that it was my birthday but there was no room upgrade or small gift or surprise provided. But I did see the bellhop taking a birthday bouquet up to another room. So I guess they pick and choose who they would like to offer it to. Overall an ok stay especially if you're on a budget.
Good
7.9
Pros: Location
Excellent
8.3
Pros: All the staffs are nice!! Better than some 5 stars hotel. Really impressssed!!
Excellent
10.0
Pros: Lovely staff....very friendly and helpful. Great location. I would definitely stay there again.
Excellent
10.0
Pros: Decent room at a pretty low price point. Front desk staff was super friendly and was able to accommodate my very-early-check-in request at no extra cost. Room was facing northeast with a partial ocean view (very beautiful).
Excellent
8.3
Pros: This hotel was the perfect place to spend the night after touring the Yucatan before our flight home. The vibe is fun and youthful, without trying too hard, and it was still completely quiet and peaceful at night. The 'partial view' was still stunning and offered a full window over the sea, and beds were comfortable and clean. The facilities were top-notch- the rooftop pool was huge and never busy, with plenty of loungers and day beds available and spare pool towels, and the pool table and free computers in the lobby were handy. The location was ideal, because it's just across the street from a cute public beach, and it was totally seaweed-free as it faces north.
Excellent
10.0
Pros: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Good
7.0
Pros: Is good located but with out beach front
Excellent
9.0
Pros: Staff was very friendly felt safe even in mexico
Excellent
10.0
Pros: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Good
7.1
Excellent
9.7
Pros: Very settled and consistent, good service
Details
Reviews
Overall 8.7 Excellent
Based on 2,899 reviews
Location
9.6
WiFi
9.3
Service
8.7
Comfort
7.5
Room
7.5
Cleanliness
7.4
Value
7.0
Breakfast
5.3
Location
9.7
Service
9.0
Comfort
7.8
Cleanliness
7.8
Room
7.8
Value
7.4
Beach
6.8
Amenities
6.4
Pool
6.1
Breakfast
5.6
Location
9.6
Service
7.9
Comfort
7.2
Cleanliness
7.1
Room
6.7
Value
6.4
Breakfast
4.9
9.6 Excellent
Pros: Aloft was a great stay. I came for my birthday with my best friend and it was perfect for the few days we were there. For the price you can't beat it. The staff were extremely nice and helpful. Check in process was easy had no issues at all. The room was small but standard. Two double beds and a restroom. The door to the restroom is a sliding door but that didn't bother us. There are no balconies but the windows still provide a great view of the beach. The beach access is literally right across the street. The public beach area was small but was still a good place to visit. The ultramar boat is also next to the public beach access and was about $20 round trip to catch the ferry to Isla Mujeres. Once on the island you can visit the beach and rent golf carts to explore the island. BRING CASH. There is a supermarket right next door and all of the night clubs and restaurants are in walking distance (2-5 minutes max). We thought about adding the all inclusive for $48 each but decided not to after we witnessed a couple being forced to pay for food after they had paid for all inclusive. The food at the breakfast buffet was just ok and the drinks were definitely watered down. If you can manage your expectations then you shouldn't be disappointed. The rooftop pool was nice and we were able to play our music by connecting our phones to the blue tooth speaker. I did mention to just about every staff member that it was my birthday but there was no room upgrade or small gift or surprise provided. But I did see the bellhop taking a birthday bouquet up to another room. So I guess they pick and choose who they would like to offer it to. Overall an ok stay especially if you're on a budget.
Cons: Breakfast.
7.9 Good
Pros: Location
Cons: Nothing
8.3 Excellent
Pros: All the staffs are nice!! Better than some 5 stars hotel. Really impressssed!!
Cons:
10.0 Excellent
Pros: Lovely staff....very friendly and helpful. Great location. I would definitely stay there again.
Cons:
10.0 Excellent
Pros: Decent room at a pretty low price point. Front desk staff was super friendly and was able to accommodate my very-early-check-in request at no extra cost. Room was facing northeast with a partial ocean view (very beautiful).
Cons: Room was minimally furnished although that's probably all you'll need if you spend most of time on the beach.
8.3 Excellent
Pros: This hotel was the perfect place to spend the night after touring the Yucatan before our flight home. The vibe is fun and youthful, without trying too hard, and it was still completely quiet and peaceful at night. The 'partial view' was still stunning and offered a full window over the sea, and beds were comfortable and clean. The facilities were top-notch- the rooftop pool was huge and never busy, with plenty of loungers and day beds available and spare pool towels, and the pool table and free computers in the lobby were handy. The location was ideal, because it's just across the street from a cute public beach, and it was totally seaweed-free as it faces north.
Cons: Our shower didn't drain well at all, and we had some disappointing cocktails at the downstairs bar- none of the staff seemed to know how to make them or have sufficient ingredients.
10.0 Excellent
Pros: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.
Cons:
7.0 Good
Pros: Is good located but with out beach front
Cons:
9.0 Excellent
Pros: Staff was very friendly felt safe even in mexico
Cons: Outdated
10.0 Excellent
Pros: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.
Cons: Sometimes they don't give you a receipt in the restaurant - not sure why.
7.1 Good
Pros:
Cons: The hotcakes was really bad Not cooked
9.7 Excellent
Pros: Very settled and consistent, good service
Cons: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..
Style meets substance at Aloft Cancun, our modern hotel in a premier location. We're connected to the convention center so business travelers can easily attend events, while families will love being close to La Isla Shopping Village. Mandala Beach Club is just steps away, so you can dance and have fun all day long. When you return to the hotel, grab a drink from our hotel bar, stop by our 24-hour gourmet pantry or enjoy a superb meal at Nook. Looking to get active? We have a 24-hour fitness center and a scenic rooftop pool with beautiful views of the whole city. Stay connected with our complimentary Wi-Fi while lounging in our plush beds for a relaxing evening away from the fun and excitement outside. Upgrade your stay with one of our junior suites, high-floor rooms and ocean- and lagoon-view options. Our Tactic meeting room is ready to host your intimate meetings, weddings and events, while our room block rate will keep everyone together. Aloft Cancun is the perfect place to have a stay worth remembering.
Overall 8.7 Excellent
Based on 1,380 reviews
All reviews
- All reviews
Excellent
10.0
Pros: The beach beautiful location.
Excellent
10.0
Pros: Location, Beach, pools
Excellent
9.0
Good
7.5
Pros: Plenty of places to eat although the food was just okay.
Excellent
8.8
Pros: The spa is great, Lilly my masseuse was excellent, firm pressure and got all my troubles away
Poor
1.0
Pros: The location!!!
Excellent
10.0
Pros: Everything, we didn't want to leave! We upgraded to an ocean view room and it was worth it. Our suite was spacious and comfortable, the staff were friendly and couldn't be more helpful, the food/drink options were awesome and the beach was perfection.
Excellent
9.2
Pros: The drinks, staff was really friendly and helpful. The pool area was nice but it’s needs more seating. Doctor Kevin was reliable, quick, thoughtful and comforting. Entertainment was great, we had a fire show, a Mexican dance performance, a baby turtle release and a disco night. It’s close to the clubbing area, by bus it’s 5-10 minutes away.
Excellent
10.0
Pros: Upgraded our rooms because the 1 one we booked wasn't ready. Very helpful with luggage Our rooms were really nice and cool and with a ceiling fan
Excellent
9.6
Pros: Great stay , great location . Food amazing . Really chilled vibe staff unbelievably friendly and could not do enough to help . I’ve never experienced such a high level of care anywhere else .
Excellent
10.0
Pros: Staffing are amazing and attentive!Great facilities. Great food, great bars, Great drinks!!
Excellent
9.2
Pros: This is a family friendly resort which caters to a younger crowd as well as being affordable for groups. The staff were incredibly helpful and friendly, the size and cleanliness of the room was great and the bed was super comfortable. We enjoyed some good meals while we were there and took full advantage of the beachside cabanas as the beach was gorgeous and not too affected by seaweed. Drinks were delicious as well, it was a nice relaxing couple of days at this all-inclusive resort (just don't forget to tip)!
Excellent
8.0
Pros: The food, the facilities, the comfort, the staff.
Good
6.0
Pros: All Inclusive
Good
7.2
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Okay
5.6
Pros: Great buffet selection
Okay
5.6
Pros: Serviço all incluse, incluindo bebidas
Good
7.2
Pros: Great beach, great staff. The food is very good.
Details
Reviews
Overall 8.7 Excellent
Based on 1,380 reviews
Cleanliness
9.0
Comfort
8.8
Location
9.0
Services
8.5
Staff
9.0
Value for money
8.1
10.0 Excellent
Pros: The beach beautiful location.
Cons: No ..swim up to bars.
10.0 Excellent
Pros: Location, Beach, pools
Cons: Air conditioning noisy
9.0 Excellent
Pros:
Cons: I paid for star 4.5 but in fact it is 4
7.5 Good
Pros: Plenty of places to eat although the food was just okay.
Cons: People constantly trying to sell you things. I already paid for my vacation. I just want to relax. Just leave me be.
8.8 Excellent
Pros: The spa is great, Lilly my masseuse was excellent, firm pressure and got all my troubles away
Cons:
1.0 Poor
Pros: The location!!!
Cons: My room didn't look like the picture online,and the food wasn't food also it wasn't a ocean view like I paid for, the room haves a funny odor.... they are very rude here my kids got stuck in a elevator this was the worst trip I have ever been on
10.0 Excellent
Pros: Everything, we didn't want to leave! We upgraded to an ocean view room and it was worth it. Our suite was spacious and comfortable, the staff were friendly and couldn't be more helpful, the food/drink options were awesome and the beach was perfection.
Cons: The constant shouting/entertainment at the pool by the host could be heard in our room when we were trying to relax, but it was only mainly in the afternoons when the pool was busiest so it was bearable.
9.2 Excellent
Pros: The drinks, staff was really friendly and helpful. The pool area was nice but it’s needs more seating. Doctor Kevin was reliable, quick, thoughtful and comforting. Entertainment was great, we had a fire show, a Mexican dance performance, a baby turtle release and a disco night. It’s close to the clubbing area, by bus it’s 5-10 minutes away.
Cons: The 24-hour place doesn’t get as much attention food wise as the other restaurants. The smell in there also isn’t good, the food also wasn’t the greatest.
10.0 Excellent
Pros: Upgraded our rooms because the 1 one we booked wasn't ready. Very helpful with luggage Our rooms were really nice and cool and with a ceiling fan
Cons: Not alot of food choices
9.6 Excellent
Pros: Great stay , great location . Food amazing . Really chilled vibe staff unbelievably friendly and could not do enough to help . I’ve never experienced such a high level of care anywhere else .
Cons: The only thing a bit disappointing was the main pool . It needs to be bigger and deeper . Often was too packed .Especially as the sea was quite strong most days so it was difficult to swim in , it would have been nice to have an alternative.
10.0 Excellent
Pros: Staffing are amazing and attentive!Great facilities. Great food, great bars, Great drinks!!
Cons:
9.2 Excellent
Pros: This is a family friendly resort which caters to a younger crowd as well as being affordable for groups. The staff were incredibly helpful and friendly, the size and cleanliness of the room was great and the bed was super comfortable. We enjoyed some good meals while we were there and took full advantage of the beachside cabanas as the beach was gorgeous and not too affected by seaweed. Drinks were delicious as well, it was a nice relaxing couple of days at this all-inclusive resort (just don't forget to tip)!
Cons: It would have been nice to have more choice of restaurants, but as we were only staying two nights that didn't affect us too much. Our air conditioner was leaking all over the floor but we reported this to maintenance when we left :) There also seemed to be an electrical issue with one of the lights.
8.0 Excellent
Pros: The food, the facilities, the comfort, the staff.
Cons: Nothing.
6.0 Good
Pros: All Inclusive
Cons: too cold water in the bahtroom
7.2 Good
Pros: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.
Cons: Could be better variety of international drinks.
5.6 Okay
Pros: Great buffet selection
Cons: Constantly pushing timeshare
5.6 Okay
Pros: Serviço all incluse, incluindo bebidas
Cons:
7.2 Good
Pros: Great beach, great staff. The food is very good.
Cons: Drinks inluded in the All Inclusive Plan are not so good. If you want a good bottle of wine you have to pay it extra.
The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families. Fiesta Americana Cancn Villas is situated on Punta Cancn, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation. Please be advised that from now on, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
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Overall 8.6 Excellent
Based on 584 reviews
All reviews
- All reviews
Good
6.7
Pros: the outdoor pool area looked really nice. the upgraded king room with suite living area was comfortable and nicely set up
Mediocre
2.5
Pros: Very bad experience having the confirmation number they don’t give me a room and it’s was a late night and we have to look for a hotel
Excellent
10.0
Pros: My third stay at this property, never a problem, staff is extremely friendly. Great location near enough to walk downtown, yet out of the noise. My hotel of choice when I visit Cancun.
Excellent
10.0
Pros: beatifull
Good
6.0
Pros: The location was close to everything
Excellent
10.0
Pros: Very beautiful views. The beach is amazing. The location was perfect!
Excellent
9.6
Pros: The staff was sweet, the hotel has been undergoing renovations and made a bunch of updated changes. I loved the beach access and having access to on site restaurants, bar, spa, and free laundry rooms.
Excellent
9.2
Pros: Staff was great. Location was very good and close to restaurants and night life. We had the most beautiful view.
Excellent
8.8
Pros: The location is very nice and the room is big with kitchen and facilities. There are markets very close.
Excellent
10.0
Pros: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .
Excellent
10.0
Pros: everything are good
Excellent
10.0
Pros: Everything
Good
6.8
Pros: Confort of rooms
Details
Reviews
Overall 8.6 Excellent
Based on 584 reviews
Cleanliness
8.7
Comfort
8.7
Location
9.0
Services
8.4
Staff
8.8
Value for money
8.1
6.7 Good
Pros: the outdoor pool area looked really nice. the upgraded king room with suite living area was comfortable and nicely set up
Cons: check-in is at 3PM. when I arrived at 6PM the room was not ready and they told me to wait 30 min which was inconvenient because I was tired from traveling. The original room I was placed in was on the first floor across from the hotel utility closet. Did not feel safe, was uncomfortable and very noisy on the first floor. When I asked for the upgrade, the room was nice and had a welcome dessert on the table (macaroons and dipped strawberry) - there were ants crawling all over it! I did not complain, I just threw it away.
2.5 Mediocre
Pros: Very bad experience having the confirmation number they don’t give me a room and it’s was a late night and we have to look for a hotel
Cons:
10.0 Excellent
Pros: My third stay at this property, never a problem, staff is extremely friendly. Great location near enough to walk downtown, yet out of the noise. My hotel of choice when I visit Cancun.
Cons: N/A
10.0 Excellent
Pros: beatifull
Cons: they charge bottles of water
6.0 Good
Pros: The location was close to everything
Cons: The walls were so thin i heard the neighbors yelling all night.
10.0 Excellent
Pros: Very beautiful views. The beach is amazing. The location was perfect!
Cons:
9.6 Excellent
Pros: The staff was sweet, the hotel has been undergoing renovations and made a bunch of updated changes. I loved the beach access and having access to on site restaurants, bar, spa, and free laundry rooms.
Cons: The food was ok, we had lunch/dinner that we enjoyed, but breakfast was not good. There wasn’t too many breakfast options on the food service menu, and we went out to the stores and made breakfast in our room.
9.2 Excellent
Pros: Staff was great. Location was very good and close to restaurants and night life. We had the most beautiful view.
Cons:
8.8 Excellent
Pros: The location is very nice and the room is big with kitchen and facilities. There are markets very close.
Cons: When we arrive, there's someone who tries to sell programs or worse, try to convince you to become part of the club. This is really disagreable. I take vacations to relax, not to become a member of anything.
10.0 Excellent
Pros: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .
Cons:
10.0 Excellent
Pros: everything are good
Cons: Nothing
10.0 Excellent
Pros: Everything
Cons: The price of the breakfast
6.8 Good
Pros: Confort of rooms
Cons: Room cleaning service: provided at 4 pm after two claims
The turquoise color of its tranquil and calm waters, the incredible sunsets and the white sand that surrounds the Mexican-style rooms ensures guests the privacy and comfort they need to share with their families. Fiesta Americana Cancn Villas is situated on Punta Cancn, the heart of the hotel zone, very close to the main shopping malls, restaurants and bars in the city and just a few hours from archeological sites and theme parks. Inside the hotel, you will find a wealth of activities for every member of the family, whether for fun or relaxation. Please be advised that from now on, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).Please be advised that from March 1st 2019, an official Sanitation tax of 1.46 dollars per night will be charged in our hotels located in Benito Jurez, Quintana Roo (Cancn).
Located in Cancun (Zona Hotelera), Beachscape Kin ha Villas & Suites is within a 15-minute walk of Caracol Beach and Cancun Convention Center. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free valet parking is available onsite.
Overall 8.5 Excellent
Based on 4,466 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Okay
4.2
Pros: The breakfast was good.
Excellent
9.6
Pros: Very friendly helpful staff and great facilities. Beautiful pool area
Excellent
9.6
Pros: Nice location, beautiful beach, good staff (Specially Carlos the waiter was very kind)
Excellent
9.6
Pros: Everything!!
Excellent
9.6
Pros: Staff really helpful from the reception , the boys who help with our baggage and the ladies who always made sure the place is spotless
Excellent
10.0
Pros: Stayed here for 3 nights, it is a great location on a beautiful beach! The staff were friendly, very helpful and accommodating. Rooms were tidy and a great size. Breakfast was delicious too!
Excellent
10.0
Pros: Everything was perfect and the personal was super friendly ! The location was perfect for everything! Coco Bongo is 15 min walking away and also the restaurants are in this area ! We did a guided bus tour and got picked up at the hotel as I already mentioned awesome area! The restaurant at the hotel was really good and the breakfast buffet changed every day a little bit ! The hotel pool an beach have been clean every day and the temperature was great! All in all we had a good time at the hotel beachscape! Melissa and Fanuel from the front desk helped us in every situation !!
Excellent
9.2
Pros: Breakfast is really good with all the fresh fruit and different selection of food for the most part, serving staff is top notch, the location is perfect!!! You can walk the strip easily or hop on a bus and get around. The bed was comfortable.
Mediocre
3.0
Pros: Our room was way too noisy . People go there for good night sleep after whole day tiering . Every day at 4.00 a m Delivery van comes creat more loude .This hotel 2.50 star not more than that .
Excellent
8.0
Pros: The beach, pool, restaurant by the beach. the bellman
Excellent
10.0
Pros: A cozy hotel near the beach, eateries and a big food store.
Excellent
10.0
Pros: This is the 3rd time my wife and I stayed at this hotel, and we love it! They've made a lot of improvements with their customer service since 2016. For example, staff is really friendly, polite and helpful. They take the time to help you with any questions or concerns and they always great at you with a smile. Installations are well kept and room are really clean. Room service even took the time to organize our stuff without us asking for it! Also, this is the cheapest hotel rate you'll get in the hotel zone! Beach was really clean and food was great! I highly recommend you to stay at this hotel! We will definitely return for a 4th time!
Details
Reviews
Overall 8.5 Excellent
Based on 4,466 reviews
Beach
9.4
Location
9.2
Pool
9.2
Amenities
7.8
Comfort
7.6
WiFi
7.5
Breakfast
7.3
Service
7.1
Room
6.8
Pool
9.3
Location
9.3
Beach
9.0
Food
8.1
Amenities
7.6
Service
7.6
Breakfast
7.3
Room
6.4
Vibe
3.3
Location
9.4
Pool
9.2
Beach
9.0
Amenities
8.4
Comfort
8.2
Food
7.5
Breakfast
6.9
Room
6.7
Service
6.6
WiFi
6.0
Beach
9.5
Location
9.3
Amenities
8.2
Food
7.7
Breakfast
7.6
Comfort
7.5
Service
7.5
Room
6.2
4.2 Okay
Pros: The breakfast was good.
Cons: The room. Like a motel 6!
9.6 Excellent
Pros: Very friendly helpful staff and great facilities. Beautiful pool area
Cons: Weak shower on hot but everything else was excellent
9.6 Excellent
Pros: Nice location, beautiful beach, good staff (Specially Carlos the waiter was very kind)
Cons: Musty smell in some rooms. My parents staid in a first floor and the smell was terrible. My husband and I were in a 3rd floor and that room also had a particular smell but not as strong as my parents room.
9.6 Excellent
Pros: Everything!!
Cons:
9.6 Excellent
Pros: Staff really helpful from the reception , the boys who help with our baggage and the ladies who always made sure the place is spotless
Cons: Mosquitoes at night time at the beachside and poolside so make sure you got mosquito repellent.
10.0 Excellent
Pros: Stayed here for 3 nights, it is a great location on a beautiful beach! The staff were friendly, very helpful and accommodating. Rooms were tidy and a great size. Breakfast was delicious too!
Cons:
10.0 Excellent
Pros: Everything was perfect and the personal was super friendly ! The location was perfect for everything! Coco Bongo is 15 min walking away and also the restaurants are in this area ! We did a guided bus tour and got picked up at the hotel as I already mentioned awesome area! The restaurant at the hotel was really good and the breakfast buffet changed every day a little bit ! The hotel pool an beach have been clean every day and the temperature was great! All in all we had a good time at the hotel beachscape! Melissa and Fanuel from the front desk helped us in every situation !!
Cons:
9.2 Excellent
Pros: Breakfast is really good with all the fresh fruit and different selection of food for the most part, serving staff is top notch, the location is perfect!!! You can walk the strip easily or hop on a bus and get around. The bed was comfortable.
Cons: Room service really lacked this time. We have stayed before and never had an issue but it should be embarrassing when guest have to ask when a room will be cleaned and it was after 3pm. Also, the cleaning staff apparently does not know what wash cloths or face towels are so we had to constantly ask for them. Each room should be equipped with this necessities. Next time, we will bring our own because it seems like a language barrier. Also, if you book on booking.com and book a suite, there is no guarantee for a water view room without having to pay more money. The first time we stayed, we had the best room and didn't have to pay extra, we even asked for a specific room but once getting there, they said they gave it away. Interesting. We may look at other hotels in the zone that can better accommodate our wants while on vacation. A few days, the bed was made and towels changed out but no further cleaning done. If we are paying for this, it should be cleaned each day.
3.0 Mediocre
Pros: Our room was way too noisy . People go there for good night sleep after whole day tiering . Every day at 4.00 a m Delivery van comes creat more loude .This hotel 2.50 star not more than that .
Cons:
8.0 Excellent
Pros: The beach, pool, restaurant by the beach. the bellman
Cons: There some rooms on the street that are very noisy. We were able to request room change
10.0 Excellent
Pros: A cozy hotel near the beach, eateries and a big food store.
Cons:
10.0 Excellent
Pros: This is the 3rd time my wife and I stayed at this hotel, and we love it! They've made a lot of improvements with their customer service since 2016. For example, staff is really friendly, polite and helpful. They take the time to help you with any questions or concerns and they always great at you with a smile. Installations are well kept and room are really clean. Room service even took the time to organize our stuff without us asking for it! Also, this is the cheapest hotel rate you'll get in the hotel zone! Beach was really clean and food was great! I highly recommend you to stay at this hotel! We will definitely return for a 4th time!
Cons: I think breakfast can be improved by adding more different foods in the menu because they serve same food everyday, but it was great overall. No complains. Everything was great!
Located in Cancun (Zona Hotelera), Beachscape Kin ha Villas & Suites is within a 15-minute walk of Caracol Beach and Cancun Convention Center. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free valet parking is available onsite.
With a stay at Reflect Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be steps from Delphinus Dreams and 3 minutes by foot from Forum Beach. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 2 meeting rooms available for events. Free valet parking is available onsite.
Overall 8.2 Excellent
Based on 4,162 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
Excellent
8.3
Pros: Highly recommend the altitude suits, you get lots of great bonuses like a free Bali bed, access to the infinity pool (amazing to have less people around and the views). I’ve heard the other building does not have very nice rooms (dated)! Lots of good food to choose from, just it can take a while!
Excellent
8.8
Pros: Beach pool stuff weather
Okay
5.4
Pros: Nothing was that good,it was OK.
Excellent
9.2
Pros: Early check-in. Pool, beach, restaurants & bars, spa. Staff: 10/10.
Good
6.0
Pros: Staff was nice.
Excellent
8.8
Pros: The cordiality of the staff The altitud room The all included plan
Excellent
8.0
Pros: Great price for what I got in return.
Okay
5.4
Pros: I enjoyed my SOS massage at spa.
Excellent
9.6
Pros: The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job. I also ordered room service and the food came hot in a reasonable amount of time. Don't forget to tip your porter, waiters, and maids. They work hard for us to have a great experience!
Excellent
8.3
Pros: Very kind & helpful staff, majestic beach in front, clean rooms and a buffet with variety of mexican and other plates
Mediocre
3.3
Pros: The Risotto restaurant was good. I was surprised at the quality of food and The manager was very nice. We had a lovely dinner.That was the only shimmer of light during our stay.
Mediocre
3.3
Pros: The food was acceptable even though difficult to access out with meal times when all inclusive The beach was nice and the view from over balcony
Details
Reviews
Overall 8.2 Excellent
Based on 4,162 reviews
Location
9.3
Beach
9.0
WiFi
8.6
Breakfast
7.2
Room
6.7
Service
6.6
Food
6.2
Comfort
5.0
Location
9.4
Beach
8.6
Breakfast
7.3
Value
6.8
Pool
6.7
Food
6.3
Service
6.2
Amenities
6.0
Room
5.7
Cleanliness
5.5
Comfort
5.0
Location
9.4
Beach
9.0
Service
6.1
Room
5.8
Food
5.7
Vibe
5.1
Comfort
4.5
Service
5.7
8.3 Excellent
Pros: Highly recommend the altitude suits, you get lots of great bonuses like a free Bali bed, access to the infinity pool (amazing to have less people around and the views). I’ve heard the other building does not have very nice rooms (dated)! Lots of good food to choose from, just it can take a while!
Cons: Unless you give lots of tips, waiters can be a little rude and slow!
8.8 Excellent
Pros: Beach pool stuff weather
Cons: Food is poor
5.4 Okay
Pros: Nothing was that good,it was OK.
Cons: Only 2 restaurants open daily,not many varieties, only 1 of them had breakfast. They need remodeling badly. The other 2 were 3 days of the week opened, dinner only. Small pools, hard to find lounge chairs.
9.2 Excellent
Pros: Early check-in. Pool, beach, restaurants & bars, spa. Staff: 10/10.
Cons: 3 small but important things: * Poor toiletry. * 3 sad cans in the room fridge. * +50% on public price of cigarettes... Why? Is it even legal? Honestly, do you really need to do that with such business volume??
6.0 Good
Pros: Staff was nice.
Cons: Bars open late close early. Only two small elevators. Lots of kids. No ac in lobby. No view in room. Terribly customer service in restaurants.
8.8 Excellent
Pros: The cordiality of the staff The altitud room The all included plan
Cons: The ordinary rooms at the old tower are not in good shape
8.0 Excellent
Pros: Great price for what I got in return.
Cons: Pools could be larger.
5.4 Okay
Pros: I enjoyed my SOS massage at spa.
Cons: Staff was not welcoming & seemed overwhelmed. Only 1 elevator in service during entire trip which caused long wait times & I was on 12th floor. No ventilation in the only elevator that worked. Wait times for buffet. Entire facility under staffed. Room service food was disgusting & came cold on more than 1 location. Drink & food service at pool non existent. Visited Altitude side of property & upset I wasn't offered option to upgrade.
9.6 Excellent
Pros: The staff is top notch from the front desk, to the waiters and supervisors! The room was well equipped and the cleaning crew did a great job. I also ordered room service and the food came hot in a reasonable amount of time. Don't forget to tip your porter, waiters, and maids. They work hard for us to have a great experience!
Cons: The room next door had work going on (sounded like bathroom upgrading) that entailed hammering starting at 9:15. I could tolerate the hammering considering I left my room by 10am, but one day fumes from the work permeated my room and I had to rush to get out. You might want to keep adjacent rooms to these vacant.
8.3 Excellent
Pros: Very kind & helpful staff, majestic beach in front, clean rooms and a buffet with variety of mexican and other plates
Cons: Problem with the elevator during our staying there
3.3 Mediocre
Pros: The Risotto restaurant was good. I was surprised at the quality of food and The manager was very nice. We had a lovely dinner.That was the only shimmer of light during our stay.
Cons: Our elevator free fell from one floor to the next. We thought we were going to die. The other elevator we got trapped in. This was on our first day. I complained about it and nobody got back to us until the last night of our stay. We literally had to walk up and down 6 flights of steps every time we left the hotel room to go eat or go to the beach or leave for an excursion. VERY disappointing. What made it worse is that our AC didn’t work. I complained our first day there and couldn’t get anyone to look into it until our last night there. So we would huff and puff up the stairs only to come to a HOT room. 80 degrees. It was our 10th wedding anniversary. Upon booking I requested that because we were getting in late, I’d like to have a meal prepared and waiting for us in the hotel. The told me in writing that they would take care of it. We were tired and my wife was hungry when we arrived. I told her not to worry because I had something special planned. NOTHING. We ended up ordering room service which took 11/2 hours and came up to us incomplete. I don’t have the time to list the number of disappointments I experienced. But they were many, and there were some pretty gross practices with the food service. Needless to say I do not recommend this resort and will not be staying again. They didn’t even care. We never even talked to the hotel manager. just the chief concierge . Who after telling us he would meet us at 4:00 had us wait on him for 40 minutes. He did not offer any meaningful resolution. It was a waste of time. Book at your own risk.
3.3 Mediocre
Pros: The food was acceptable even though difficult to access out with meal times when all inclusive The beach was nice and the view from over balcony
Cons: the Hotel and the rooms smelt of sewage and were very warm and humid. The bedroom was dirty and outdated. Everything was wet including the bed sheets. The pools were dirty and very crowded. Staff where grumpy, unhelpful and impatient. There were only two lifts for the whole building, one of which was frequently not in use. This often meant we were waiting 10-20 mins for a lift. The hotel was also very noisy with a live band playing at late into the night/ am extremely Loudly. We were expecting a 4/5 star hotel and I would give it a 1/2. Would definitely not recommend
With a stay at Reflect Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be steps from Delphinus Dreams and 3 minutes by foot from Forum Beach. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 2 meeting rooms available for events. Free valet parking is available onsite.
With a stay at Flamingo Cancun Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.
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Overall 7.9 Good
Based on 3,391 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.7
Pros: It’s was a great experience. Great staff very friendly
Excellent
10.0
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Mediocre
2.2
Pros: I was not impressed by flamingo.
I will not recommended this hotel
Good
6.0
Pros: Location on the beach
Mediocre
2.2
Excellent
9.1
Pros: Hotel Staff was friendly with a relaxing environment.
Excellent
10.0
Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Mediocre
2.5
Okay
5.1
Pros: That it was on the beach
Good
6.0
Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Excellent
10.0
Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
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Details
Reviews
Overall 7.9 Good
Based on 3,391 reviews
Location
8.7
Beach
8.4
Breakfast
7.4
Value
6.8
Service
6.5
Room
6.4
Vibe
5.3
Food
4.8
Bar
4.3
WiFi
2.0
Location
8.9
Cleanliness
7.9
Pool
7.2
Room
6.0
Service
5.9
Food
4.1
Vibe
4.0
Beach
8.5
Location
8.5
Value
6.7
Room
5.7
Service
5.6
Food
5.2
9.7 Excellent
Pros: It’s was a great experience. Great staff very friendly
Cons:
10.0 Excellent
Pros: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Cons:
2.2 Mediocre
Pros: I was not impressed by flamingo.
I will not recommended this hotel
Cons: No air condition.
Accomodation gave me hard time.
I had a hard time staying there.
I did not enjoy my time there.
6.0 Good
Pros: Location on the beach
Cons: Food was terrible, and no one spoke English.
2.2 Mediocre
Pros:
Cons: They gave me one bed instead of two. I had roaches in my mattress, toilet clog and a/c didnt work.
9.1 Excellent
Pros: Hotel Staff was friendly with a relaxing environment.
Cons: Wifi didn't work half of the time.
10.0 Excellent
Pros: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Cons: Nothing! The staff was friendly, the food was good, the room was clean and wonderful. We will definitely stay here again if we return to Cancun.
2.5 Mediocre
Pros:
Cons: I met another nice young couple who got ripped off with a bunch of unexpected charges.
5.1 Okay
Pros: That it was on the beach
Cons: The beds were very uncomfortable, no hot showers, couldn’t get the room to cool off air conditioning wasn’t working correctly .
6.0 Good
Pros: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Cons: Tried upgrading us to all inclusive when we checked in. Our flight changed to an earlier time days before so we got there at 11:30AM and they couldn't get us a room any earlier than 3pm when most hotels can. Tried selling us time shares and a raffle for a cheap bottle of wine, hidious pink towel and a cheap looking beach bag. They made you wear a black wrist band if you didnt buy the all inclusive package which made you feel "black listed". One of the cleaning ladies put someone elses clothes in our room. Nothing horrible just no wow factor.
10.0 Excellent
Pros: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Cons: The drinks at the bar seemed weak and there is no service to the beach bungalows or poolside. I had a vision if fancy drinks with umbrellas and fresh fruit, but instead a plastic cup and waiting in line.
With a stay at Flamingo Cancun Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.
Overall 8.2 Excellent
Based on 21 reviews
Excellent
10.0
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Good
7.3
Pros: The beach
Good
7.1
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Excellent
10.0
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Okay
4.8
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Okay
4.8
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Excellent
10.0
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Excellent
10.0
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Good
7.7
Pros: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Okay
4.0
Pros: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Excellent
8.0
Pros: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
Okay
5.7
Pros: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Mediocre
3.7
Pros: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Mediocre
3.4
Pros: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Details
Reviews
Overall 8.2 Excellent
Based on 21 reviews
10.0 Excellent
Pros: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Cons: Open air clubs full of partners and loud thumping music could be heard in the room at night
7.3 Good
Pros: The beach
Cons: The wait time in the reception ... And you can feel the sun inside of the lobby
7.1 Good
Pros: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Cons:
10.0 Excellent
Pros: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
4.8 Okay
Pros: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Cons: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
4.8 Okay
Pros: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Cons:
10.0 Excellent
Pros: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Cons:
10.0 Excellent
Pros: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Cons:
7.7 Good
Pros: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Cons:
4.0 Okay
Pros: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Cons:
8.0 Excellent
Pros: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
Cons: It was all most enjoyable and relaxing.
5.7 Okay
Pros: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Cons: I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
3.7 Mediocre
Pros: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Cons: Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
3.4 Mediocre
Pros: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Cons: This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Overall 7.8 Good
Based on 6,199 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Excellent
8.8
Pros: The location was suberb
Okay
5.8
Pros: Finally changed me to a good room
Mediocre
3.8
Pros: Like the fact that I can open my slide door and hear the ocean water at night.
Excellent
8.8
Pros: Location and staff
Excellent
8.3
Pros: Great location, beautiful beach and pool, amazing ocean view from room
Good
7.9
Pros: Staff were great very helpful, location very central, pool was great.
Excellent
8.0
Pros: The location. The breakfast buffet was amazing. The outside area including the beach is always clean. The staff was great.
Excellent
10.0
Pros: Mantienen el cuarto limpio cada dÃa y el hotel en general tienen. Buen servicio
Good
7.0
Pros: Only location.
Good
7.1
Pros: Good value, good view, Linda on the beach gave us excellent service. Andres the pool manager showed us excellent customer service.
Excellent
9.2
Pros: Very close to Coco Bongo perfect location & beautiful sea views
Good
6.3
Pros: The pool area was clean and inviting and the service was good.
Details
Reviews
Overall 7.8 Good
Based on 6,199 reviews
Location
9.3
Beach
8.6
Breakfast
7.4
Value
6.2
Bar
6.2
Food
5.8
Service
5.7
Wellness
5.4
Room
5.4
Amenities
4.8
WiFi
4.8
Comfort
4.0
Vibe
3.7
Cleanliness
3.6
Location
9.2
Beach
8.2
Breakfast
6.8
Room
6.0
Value
5.9
Service
5.8
Amenities
5.2
Food
5.2
Comfort
4.6
Vibe
3.1
Cleanliness
3.0
Location
9.4
Breakfast
7.8
Food
6.0
Value
5.9
Bar
5.7
Service
5.3
Room
4.2
Comfort
3.8
Amenities
3.8
Cleanliness
3.4
Vibe
2.6
Location
9.5
Service
5.3
Room
4.3
Location
9.2
Service
5.6
Room
4.1
Comfort
3.5
8.8 Excellent
Pros: The location was suberb
Cons:
5.8 Okay
Pros: Finally changed me to a good room
Cons: Everyone in Cancun is a scam artist, hotel needs upgraded a bit, staff was friendly.
3.8 Mediocre
Pros: Like the fact that I can open my slide door and hear the ocean water at night.
Cons: When our rooms were ready we went up to the Rooms when we open the door it smell like dirty mop the bed wasn’t so clean either when I complain they send someone who didn’t speak any English to come too my room.
8.8 Excellent
Pros: Location and staff
Cons: Elevators broke
8.3 Excellent
Pros: Great location, beautiful beach and pool, amazing ocean view from room
Cons: Expensive
7.9 Good
Pros: Staff were great very helpful, location very central, pool was great.
Cons: Only problem 1 lift not working for a day caused long waits
8.0 Excellent
Pros: The location. The breakfast buffet was amazing. The outside area including the beach is always clean. The staff was great.
Cons: We had no water in the bathroom for a few hours during two days. The room is not well isolated and we could hear the people next door easily.
10.0 Excellent
Pros: Mantienen el cuarto limpio cada dÃa y el hotel en general tienen. Buen servicio
Cons:
7.0 Good
Pros: Only location.
Cons: All the Staff is not kind, not gentle.
7.1 Good
Pros: Good value, good view, Linda on the beach gave us excellent service. Andres the pool manager showed us excellent customer service.
Cons: Water not cleaned, asking almost every day out of our 9 day stay asking for hand towels. One day only 1 body towel was left in our room, balcony not cleaned one day, no note left that was no laundry service on Sunday. Our keys had to be replaced 3 times. Front reception were not very helpful and our phone did not work for 2-3 days.
9.2 Excellent
Pros: Very close to Coco Bongo perfect location & beautiful sea views
Cons: The front desk took a little long to check in
6.3 Good
Pros: The pool area was clean and inviting and the service was good.
Cons: The bed was very hard. I could feel the springs and rod. The door key stopped working and after 3 visits to the front desk they finally sent someone up to reprogram the door. The in room safe stopped working twice both times maintenance had to come reset the safe.
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
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