Cancún hotels near Plaza Caracol

Pros: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.

Pros: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Pros: Everything is great

Cons: Nothing

Pros: The food and service

Cons: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Pros: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Cons: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Pros: Everything

Cons: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Pros: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.

Cons: There were times when we felt *too* catered to. We turned on the do not disturb a couple of times, but that didn’t stop staff from ringing the room and seeing if we needed anything. I had an allergy flare up one day that left me mostly bedridden, but I kept having to get up and tell housekeeping and other staff that I was trying to sleep.

Pros: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.

Cons: I liked everything!!

Pros: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing

Cons: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music

Pros: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Cons: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Pros: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Cons: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Pros: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Cons: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Pros: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.

Cons: No a la carte breakfast options other than room service. Food is on the pricey side. There were a few stairs in the room that could be difficult for a disabled guest.

Pros: Beautiful hotel and amenities!! Staff was very courteous and well trained.

Cons: Nothing

Pros: It was very clean

Pros: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Cons: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Pros: the location, the view, the service.

Cons: the bed is pretty damp, and the air-conditioning can be upgraded

Pros: This was my first time and definitely will return. The whole hotel is amazing, the room are very clean and the view is breathtaking. The Hotel staff are beyond the best people I ever met in my trips. When we got there we were welcomed by a very gentleman man called Edgar who showed us all the amenities. The location is great, very close to the nightlife and restaurants. We had a great time at the beach and the pool bar, with the great service from Bertelin, Roberto and the rest of the team.

Cons: The only thing I didn’t like that much, was the pool and bar that closes too soon. 7pm and 9pm.

Pros: Location and pools

Cons: Everything wasn't included. For a higher price but everything included would be great.

Pros: very professional staff

Cons: nothing

Pros: The beach do not get vawes and wind.

Cons: rooms are old furnished.

Pros: View, beach, pool area

Pros: The best part by far is the La Joya restaurant, it has separate staff from the hotel and the service, food and restaurant experience with the mexican band is amazing. Also, Rosaria from room service and Oscar (waiter) deserve a mention for excellent service. The facilities are good - the Sauna and Spa is very relaxing, Business Centre is sufficient, Gym is as expected in a 5 star hotel.

Cons: The general manager should be fired from this place: So many stupid, very basic mistakes due to bad training and general incompetence. Just a few things: 1. I was told I wasn't able to use my debit card as a guarantee for room service (this is untrue in all hotels), but as a result I handed in my laundry and didn't see it for 3 days despite me calling more than once and asking where it was - turns out I had to go to reception and pay for it before it was delivered to my room, nobody tells you this. 2. I booked the dinner on the beach at 07.30pm - I have a 2 year old, we waited, and waited, I asked the person working by the bar where our waiter was, they said they would find them, we waited a bit more... 45 minutes later, my son was soaking from the sea and covered in sand, and I was complaining to concierge only to be told that it was our fault because we had to check in with another restaurant that would then take us to the beach hut where we were waiting. Again, nobody told us at the beginning. 3. Every and I mean every waiter (except Oscar and the staff at La Joya who are amazing), expects a 15-20% tip for doing their standard job, not going out of their way to be nice or doing something special but just bringing one coffee at breakfast and you really feel that, as if you genuinely are being a dick for giving 10% tip for people doing their job and by far not very well. 4. Room cleaning at 09.30pm with a 2 year old.... that is basic common sense, no thank you, please come earlier. 5. Our conversation with room service: "Sir, please could someone bring the tea, I ordered tea with lemon and honey and the sandwich, we have the sandwich, the honey and the lemon but nobody brought the tea." Reply: " No, Sir, definitely nobody ordered tea, there was no tea but if you want we can order tea now... " 6. There was more every day but I am forgetting.

Pros: open and welcoming, gorgeous

Cons: No air flow in the foyer and great room area was uncomfortable at times, maybe large fans would help.

Pros: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.

Pros: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.

Cons: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .

Pros: The staff go above and beyond, the drinks are not watered down like most all inclusive resorts and THE FOOD IS PHENOMENAL!!!!!!

Cons: The sheets on the bed are a little scratchy and you need extra pillows

Pros: it was amazing

Cons: Take into account that everything that is not in the all inclusive deal and has extra charge is very overpriced. the Spa for example was extremely expensive. But we didn't feel we need anything extra so it was fine.

Pros: LOTS ACTIVITIES.

Cons: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY

Pros: the food was amazing. the bartenders were fantastic. the servers went over and beyond.

Pros: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.

Cons: Nothing to not like about this property

Pros: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.

Pros: The beds were super comfortable.

Cons: I don’t like that you have to pay extra money to let a friend come see you in the room.

Pros: The best hotel we've ever visited! Everything was just perfect!

Pros: The property is beautiful and has great facilities - pool area, Restuarants (favourites were Spice & Pelicanos), room size, jacuzzi in the rooms, activities/ entertainment, gym, Pilates, pole dancing classes - there’s something for everyone! The staff are top class/ warm/ very helpful. Would definitely go back.

Cons: Duvets could be better quality.

Pros: Nice lobby and pretty view even on the 2nd level. Sea view we had.

Cons: Beach was with a lot of small boats and water motorcycles. We could smell gas there.

Pros: Great location, right next to the bus stop. Amazing food, we forgot to order breakfast so they upgraded us to get access to a better room with ocean view the club and we had breakfast AND dinner, simply amazing food. My husband is allergic to lactose so when he ordered Pina Colada at the pool, the waiter came back and said it had milk, and offered a replacement drink, we were amazed by this. Very low key, not over crowded Hotel (we came at October beginning), will go again.

Cons: WE LIKED EVERYTHING! Shame WiFi isn't included in the room, we used our IHG card.

Pros: Located on the front of ocean

Cons: Nothing

Pros: Everything is great here.

Cons: A bit overpriced on drinks and food, but it will be worth your while.

Pros: Nice

Pros: Staff is friendly, hotel is modern, food was much better than we expected.

Cons: Prices were higher than expected. Similar to Florida prices.

Cons: Location is a bit too far. Very edge of north hotel zone.

Pros: The staff at this hotel were absolutely wonderful! Always helpful and willing to answer any questions. The breakfast buffet was the best I've seen at any hotel or resort - plenty of choices and new options everyday. The location is perfect.

Cons: The bathroom set up is a little strange - there's no way to actually shut the door and no fan. The other services within the hotel are a rip-off - for the example the rental car company wanted 4x as much as the company in the hotel next door.

Pros: Staff so friendly, went above and beyond to make memorable stay. They even allowed us to have a late check out since flight was later in day, beach beautiful, breakfast was wonderful, food amazing. Business center very useful. Pool beautiful.

Cons: Was charged for a restaurant charge that wasn't mine, but manager took care of it immediately without any fuss.

Pros: Beach is excellent and the staff is very friendly

Pros: Great service Staff

Cons: Over rate it. Room cost

Pros: The room was charged and I was never able to check in had to look for another last minute hotel

Pros: The staff was incredible! Food was excellent

Cons: The sales pitch

Pros: That it was by the beach I guess.

Cons: The light in my room didn't turn on. The toilet didn't flush properly and I could only use the shower couldn't fill up the bath.

Pros: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.

Cons: I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.

Pros: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly

Cons: Smokers outside are on the way in and out of the lobby with the smoke drifting inside Noisy AC and the walls are thin (you will hear your neighbours Inconsistent service and really slow in the restaurants The beach is very plain and there is nothing to see for snorkelling

Pros: The resort is beautiful! We had never been to Cancun, the vacation exceeded our expectations. The staff made this our best vacation ever taken. They were very friendly, helpful, and would go out of their way to make sure you were happy with your stay. We have an extra shout out to Sandy who took care of us at the beach, which is where we spent most of our time. She was always on top of things, and her friendliness was awesome!! We hope she is there when we return, she by far was our favorite staff member.

Cons: Some of the food was a little let down.

Pros: Everything from location, staff the food..

Pros: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.

Cons: The smoking area was right across from the restaurant which was crazy. When trying to enjoy a wonderful meal to have smoke blowing in the area is unacceptable. The hot tub or spa was way too small.

Pros: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.

Cons: Food was bland. Limited beach space. No nightlife whatsoever. The resort was like a ghost town after 9pm. Almost too kid friendly, they were everywhere. In lines at bars, the music played by the pool was kid oriented (baby shark everyday at noon). The things you could do that weren’t all inclusive were outrageously priced (25 minute massage was $125). I would definitely recommend if you want an overpriced family vacation but if you’re kid free and looking for fun, this place is not for you.

Pros: The food was great!

Cons: The beach was small and cramped.