Book Dollar hire cars in Kansas City

Reviews for Dollar in Kansas City

Recent reviews

Traveller rating

Wonderful

12

Very Good

3

Good

1

Okay

0

Fair

1

Mediocre

0

Poor

7

2.0

Our flight arrived at midnight. I noted this when looking for a car. We were dropped off by the airport transport to the car rental facility in Kansas City. There was NOBODY there in the whole facility. Nobody at Dollar. Nobody at any counter. We sat in what resembled an empty shopping mall for 2 hours with my 83 year old mom in a wheelchair and 4 kids at midnight just trying to find a way out of there. No Uber had space for 7 of us. Customer service at Dollar wouldn't answer the phone. Customer service at Hertz quoted us $357 for 1 day to rent one of their vehicles just to get out of there, just to come back the next morning and get our actual rental, pre-paid for at Dollar. Nowhere in our pre-travel emails did it say that when we arrive there wouldn't be anyone to give us our van. Why would you rent a van to someone who stated they were coming in at midnight when you knew you wouldn't be there to provide? Two security guards and an exit gate attendant at Alamo working graveyard helped us as much as they could to get us out of there. We finally were able to snag a van with Alamo for $140 for the night just to get to a place to stay for the night. We had to drive an hour back the next day, on Easter mind you, to get our Dollar rental. Drop off was fine and the vehicle was fine and the manager on duty was able to help with some compensation which was appreciated. Travelers be warned however, vehicle rental past 6pm at KC airport with Dollar or Hertz will leave you stranded and alone.Reviewed 11 Apr 2024

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10.0

Cons:Lower cost on child seats.Reviewed 13 May 2021

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10.0

Pros:The staff was friendly and the car was ready and clean.Cons:NothingReviewed 3 May 2021

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2.0

Cons:Transparency in final costsReviewed 12 Mar 2021

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2.0

Cons:Could have given what i booked actually.Reviewed 3 Mar 2021

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6.0

Cons:Car was dirty. Inside and out.Reviewed 21 Feb 2021

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4.8

Cons:Vehicle wasn’t as big as we asked for. They had nothing bigger. We ended up with suitcases on our laps......Reviewed 3 Nov 2020

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6.8

Cons:Check out process very long. Check in process long. There were issues found on return (tire had a bubble, cracked in window). I asked the young man what would be done to make sure the tire was fixed before usage and he just shrugged. Not a great experience because of the first and last impression.Reviewed 14 Mar 2020

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7.6

Cons:Problem kept coming up with warning to take it back to dealer. Customer service agent Mina was awesome though!Reviewed 23 Nov 2019

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6.4

Pros:car was clean and ran well.Cons:i was charged more than i was quoted on kayak and have ask dollar why but haven't heard back from them at this point...Reviewed 7 Jun 2019

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3.2

rude customer service and the car had a strong smell like moldPros:rental rateCons:customer service the gate attendant refused to note deep scratches where paint was missing from bumper car was old and pulled hard to the left car had strong bad smellReviewed 2 Nov 2018

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4.0

HorriblePros:I couldnt even get my rentsl so i didnt like anythingCons:They check my boyfriends credit and i had important meeting out of town and no one would accommodate us and they wouldnt let us rent one of their vehicles like wtfReviewed 22 Oct 2018

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• What is the most popular car hire from Dollar in Kansas City?

  Standard (Volkswagen Tiguan or similar) is the most frequently booked car hire type from Dollar in Kansas City.

• How many car hire locations does Dollar have in Kansas City?

  Dollar has 1 hire location in Kansas City. Take a look at our Dollar hire location map to find the best car hire near you.

• Does Dollar have a car hire location at the airport: Kansas City airport (MCI)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Kansas City airport (MCI)?

  Yes