Book Payless hire cars in Austin

Austin, TX, United States
26 Sep — 3 Oct
Austin, TX, United States
Sun 26-9
Noon
Sun 3-10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Austin

Overall rating6.2 GoodBased on 106 reviews
Cleanliness
7.1
Comfort
6.7
Overall
5.7
Pick-up/Drop-off
5.5
Value for money
5.9

Recent reviews

Traveller rating
7
6
6
6
0
Find reviews that mention:
4.4
Nickel and Dime Practices with no concern for custPros:car was decent. smelled a bit like smoke, but it was 11pm when I picked it up and wasn't going to argue.Cons:They are not clear with the contract and added a charge I verbally declined. NO ONE at the desk can do anything so you have to call and then once you call you get logged in as a "complaint". The person you speak to can't do anything either. You have to wait for the ticket item to show up in your email. You then receive an email that it is being looked into and a ticket number has been assigned and then you get a second suggesting they made no mistake and cannot refund your $. There is no person to person so it's easy to decline your request for the removal of the sham of a charge they levied without clear direction. Shady.... all of it. It was only $68, but that adds up and it would appear this is part of their profitability practice. Make them call... which many won't. Then make them email and then say "no". Dodgy practice with little to NO customer service or concern. I will NEVER rent from Payless againReviewed 29 Dec 2016
review fromkayak
2.0
Pros:long line at booth with one attendant trying to cover avis budget and payless checkins. had to cancel because the wait would have made me late for my appointment.Reviewed 14 Nov 2020
review fromkayak
6.0
Pros:The car was clean and reliable.Cons:I feel there is a scam going on with their gas policy. I declined their auto fill option which they marketed heavily to me. I filled up the tank a few minutes before dropping off the car, and on my car rental receipt they charged me $12.99 for 1.3 gallons of gas. They said it was full to 14 gallons at the time of rental and that I returned it with 12.7 gallons. I know that is not true, but of course I didn't save my gas receipt. I didn't have high hopes for getting my money back since I didn't save my receipt, but to my surprise when I called the representative offered to remove it immediately. He seemed all to familiar with my type of call. If I had to guess, I'd say this is a common practice for Payless and if you don't want to get cheated out of $12.99 you have to call and complain.Reviewed 2 Mar 2021
review fromkayak
2.8
My experiencePros:I did like the value, but the experience unfortunately was horrible. I checked in and there system was down. There where two people in front of me, and took more than an hour to get checked in. They had to write everything down. We had to go with the vehicle that was assigned to a slot... meaning, they did not know what vehicle was in which slot. The biggest problem for me was the return check in. I was supposed to pay 68.00 for my rental, and recieved a bill for 170.00. I said that the amount was wrong. I looked closer at the bill and realized I was getting billed for someone else's rental.Reviewed 20 Sep 2016
review fromkayak
2.0
Cons:I paid for a small suv and received a compact for the same price. The worker repeatedly explained to me, “sorry sir that’s how supply and demand works.”Reviewed 13 Mar 2021
review fromkayak
8.0
Pros:The staff was very helpful and friendly.Cons:Cars could have been available.Reviewed 20 Oct 2020
review fromkayak
3.6
Pros:Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing NothingCons:1) The staff person at the counter repeatedly tried to bait-and-switch me from a car to an SUV at 50% greater cost. She would not give up, saying that they were short of the cars, but had plenty of the SUVs. In fact there were numerous identical cars (down to the color) in the lot. 2) The scratch and dent form was not filled out. The Payless attendant refused to fill it out, and told me to have the exit attendant fill it out. The exit attendant was bemused when I told him what the Payless attendant told me to do. He did so with some bewildered cheer. 3) Both the counter and the lot were located at the furthest and most inconvenient locations among the rental agencies. 4) I was promised a Ford Focus with the reservation, but was given a Chevy Impala. 5) The staff were generally colorless and indifferent -- except for the initial agent who was more simply antagonizing.Reviewed 27 Nov 2015
review fromkayak
8.0
Pros:Easy drop offCons:Desk was not open in main office, so was long line upstairs Car was smellyReviewed 12 Apr 2021
review fromkayak
4.0
Pros:Drop off was easy.Cons:Long wait at pick up. They didn’t have the compact SUV and instead suggested I take a pickup truck. I was worried about the size and they assured me it was “small or midsize.” It was giant. I could barely get out of the airport parking lot and it was difficult to park throughout my trip. The back window wouldn’t close.Reviewed 4 Apr 2021
review fromkayak
2.0
Cons:No one at Payless counter, sign said to go to Avis line. Very long, Short Staffed, went to National instead and got a car in 5 minutes.Reviewed 30 May 2021
review fromkayak
3.2
If you’re ok with zero customer service...Payless!Pros:The car ran.Cons:Pickup happened through a different brand’s counter that had a line that was an hour long. They don’t actually employ anyone , they just outsource to other brands. During pickup there was no one to talk to to confirm that dings already on the car were present or that the car came to us with half a tank of gas or that the dashboard said “change oil soon” and had the check engine light on. This is after being offered a minivan when I booked an SUV. No... it’s not ok... drop off was similar. There is no one in the garage to hand off the car to. You just leave it with your contract and key inside (per the unoccupied booth window sign). When I got home I called to confirm the car was received ok and on time. The hotline said no it wasn’t and my contract was still open. They gave me the number of the local rental desk. I called got the hotline again. They inform me that it means the desk is busy if it transfers to them. Can you transfer me to the local deal? No. Can I speak to your manager? No. Just keep calling. All day? Yes. Seriously. After calling several times a call center lady put in a ticket. I got an email back saying the car was received that morning four hours after I dropped it off. I can’t. I just can’t. Worst customer service, ever.Reviewed 26 Mar 2018
review fromkayak
2.0
Bait and switchCons:Apparently, booking a car online ahead of time means nothing. After waiting in an absurdly slow moving line, we were informed that the car we booked online and all comparable vehicles were unavailable. Instead of the Sonata that I booked, they could only offer very large trucks/SUVs with terrible gas mileage. I walked a couple lines over and went with Enterprise instead, who were fast, professional, and only a few dollars more for a lot less headache.Reviewed 6 Jun 2017
review fromkayak

Where can I find Payless hire cars in Austin?

3819 Presidential Blvd, Payless car hires

Address

3819 Presidential Blvd

Hours

Monday08:00 - 21:00
Tuesday08:00 - 21:00
Wednesday08:00 - 21:00
Thursday08:00 - 21:00
Friday08:00 - 21:00
Saturday08:00 - 21:00
Sunday08:00 - 21:00

Phone

+1 512 961 5295

Good to know

Most popular location

3819 Presidential Blvd

Most popular car type

Economy

Top tips for hiring a car from Payless in Austin

  • Economy car hires from Payless in Austin are around 47% cheaper than other car types, on average

FAQs about hiring a car from Payless in Austin

  • Economy (Jeep Wrangler or similar) is the most frequently booked car hire type from Payless in Austin.

  • Payless has 1 car hire location in Austin. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

  • Yes