Book Alamo hire cars in Santiago de los Caballeros

Santiago de los Caballeros, Dominican Republic
4 Oct — 11 Oct
Santiago de los Caballeros, Dominican Republic
Mon 4-10
Noon
Mon 11-10
Noon
Driver's age:

Pros

""Easy drop off,e.""(in 1963 reviews)
" & very helpful."(in 2020 reviews)
"reliable flexible good ."(in 556 reviews)

Cons

"I didn’t even ."(in 2541 reviews)
"You don't accept debit ds"(in 2455 reviews)

Reviews for Alamo in Santiago de los Caballeros

Overall rating3.8 MediocreBased on 46 reviews
Cleanliness
4.1
Comfort
4.0
Overall
3.6
Pick-up/Drop-off
3.5
Value for money
3.7

Recent reviews

Traveller rating
5
1
0
13
0
Find reviews that mention:
2.0
Alamo does it again!!Pros:At least I didn't walk home.Cons:This is the second attempt at renting a vehicle with Alamo in Santiago, Dominican Republic and it is probably going to be the last. When I got there with a confirmed reservation they replied that the vehicle wasn't available and that the only vehicle available was a much smaller vehicle than expected. After about an hour of going back and forth with them I decided to take what they were offering because it is all that they had. Once I got to my he vehicle it was dirty, missing both front mats and the horn wasn't working but it's all about they had so I had to take it. I called Alamo customer service and they said I could just go and pick up another vehicle at a different location, I tried that but no one had anything available. I was supposed to receive a call from a supervisor and I'm still waiting for that call. I'm extremely dissatisfied with Alamo and it's employees, this is something I would expect from a small no-name car rental company and not from one of the top companies in the US.Reviewed 11 Jun 2017
review fromkayak
6.0
Cons:We we’re lied to about the deposit, on top of being charged for a full tank of gas when it was returned full. Horrible experienceReviewed 17 Dec 2020
review fromkayak
2.0
worse service ever in my entire lifePros:Nothing liked me, everything was a disaster.Cons:first I did my reservation a few weeks before my trip so they had plenty of time to do whatever they wanted to be prepare, so when I got there at 4 am in the morning, they told me that they do not have my car available and the only car that they can offer to me is a mechanic transmission truck, what is the case if I did not know how drive this truck?, when I asked that I wanted my car their answer was like you take it or leave it, Can you imagine that someone tell you this at the airport at 4 am in the morning?. So I take the truck with the promise that after 9 am they will get me another car but When I get to a different location to pick up my car, they told me there was not any car available at the moment and the only available it was a Van at least automatic transmission in this case,so I took it. At the end took 3 cars at different locations until I get my car. Customer service is horrible, if you are reading this do not make any reservation on this place, the Alamo rent car is just the franchise and it is not the same like in USA. worse service ever in my life.Reviewed 25 Jan 2018
review fromkayak
10.0
Cons:They doing a excellent job in the process to give you a car you likeReviewed 5 Oct 2020
review fromkayak
2.0
Poor Customer ServicedCons:Arrived at Santiago, Dominican Republic. Was told that I needed to pay a libality insurance which it was not noted on the reservation of 10.00 dollars per days. Had several issues with the car which they provided upon arrival. When I arrived to Puerto plata I needed change the vechile due to strut wasn't working. They provided me with another model which had 86,000 miles. The quality of service was poor. Again changing the Suv the following day was given a small size by Luis and called a liar not the service which I expected. I rented with Saving after I cancelled Alamo and receive amazing service. Thank You Saving for your amazing customer service.Reviewed 10 Sep 2016
review fromkayak
8.0
Pros:The staff was friendly and helpful. The dropped off of easy.Reviewed 27 Jun 2021
review fromkayak
2.0
Did told me kayak stole my moneyPros:Car ran fine and gave no issueCons:They said kayak stole my money I paid for insurance and had me purchase another 300-400 worth of insurance what a steal I would never rent from them again and never book with kayakReviewed 5 Apr 2018
review fromkayak
3.6
Bad Expiernce. Good Staff,Pros:Good service from Staff in Santiago.Cons:My car was not available at this location. They asked me to go to another location to pick up a car. I said no because I did not have enough time to go. They finally gave me a Pick up Nissan Frontier. I was in another city and by the time of going to the airport, the batery was not working, My flight almost leave without me. They also charge me for the Fuel but because of them, I did not have time to put fuel in it.Reviewed 18 Jun 2016
review fromkayak
5.2
Charged me $8.00 more per day than advertizedCons:They charged me an additional $8.00 per day supposidly for a mandatory insurance coverage, even though I declined the insurance. Why even make a reservation online when the rental car company will only raise the price when you go to pick it up. I have never had this with any of the othwr companies I have rented from.Reviewed 4 Jul 2016
review fromkayak
2.0
Fraud. Alamo should force their franchises to adhePros:It was conveniently located at the airportCons:They tried pushing insurance that was not required by the country or by Alamo. I double checked with Alamo customer service and they verified that they were trying to pressure me to buy something that was not required. And yet they couldn't do anything. Very disappointed in Alamo.Reviewed 23 Aug 2016
review fromkayak
3.6
HORRIBLECons:I was stranded in the airport because they "ran out of cars"Reviewed 26 Nov 2018
review fromkayak
2.0
Cons:The service is terrible, they tried to cheat me.Reviewed 2 Feb 2018
review fromkayak

Where can I find Alamo hire cars in Santiago de los Caballeros?

Ave. Juan Pablo Duarte Casi, Alamo car hires

Address

Ave. Juan Pablo Duarte Casi

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

Address

Santiago Intl Airport

Hours

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Good to know

Most popular location

Santiago Intl Airport

Most popular car type

Luxury

FAQs about hiring a car from Alamo in Santiago de los Caballeros

  • Luxury (Chevrolet Tahoe or similar) is the most frequently booked car hire type from Alamo in Santiago de los Caballeros.

  • Alamo has 2 car hire locations in Santiago de los Caballeros. Take a look at our Alamo hire location map to find the best car hires near you.

  • Yes

  • Yes