2.0
The experience was terrible. I reserved online (easily). arrived early, got in line, and scanned the QR code as requested to expedite my checkin. After entering my DL and CC information, I received an alert on phone telling me my reservation was confirmed and the pickup counter was Fast Break. What wa “Fastbreak?” I inquired and was told it’s a location across the parking lot and J could just pick up my car. I left the line and lugged my luggage across a very cracked and potholed parking lot with no walkway to FastBreak where the receptionist was extremely rude and told me I did not have a reservation. I showed her the message I received. She said I needed a number which I did not have. She told me to essentially help myself. I eventually found out I was at the wrong counter and I had no Fastbreak Number. I had no idea what that was but she refused to help me or even tell me what Fastbreak was even when I asked for an explanation. I would not have left my place in line if I had not received the notice in my phone. I went back to the Budget counter (note I had family in tow, with lots of luggage) across the broken parking lot, back to the line I had left, now twice as long (4 times as long as I was midway through the previous line). After over an hour, I finally picked up my car. Overall the pick up facility was in terrible shape. Only the lady who check me out as I drove off the parking lot offered a greeting and smile. There is no customer service elsewhere at the LAX location - everyone there seemed to either hate the customers or their job or both. The random erroneous email telling me to pick up at Fastbreak was a terrible idea for whoever put that in place. Also the bathroom is in terrible shape. The door is extremely damaged and nicked all over. The lady at the Miramar location where I dropped off the car was very sweet despite being terribly busy as a one man show for the location. Overall the electirc car was new, drove well. The outside was dirty (it had just rained, but the interior was clean. The price was great. I noticed during pickup at the airport, 6 shuttles from Alamo/Enterpise passed by before one old dirty bus from Budget came. (Note I had the same price offer from multiple car rental companies when I was booking and purposely picked Budget!) The shuttle driver was nice and appreciative of the tip I gave him. I recall telling myself multiple times during the experience, in the future, as long as I have other options, I would never choose Budget again. It was a very (and unnecessarily) unpleasant experience, especially after a overseas flight. I would also recommend anyone else from picking Budget, at least the LAX location. Hope this helps your team improve your operations.Reviewed 9 May 2024
review from 2.0
Had to wait 20 min for a Bidget shuttle while 7 (yes seven) shuttles for Alamo, Enterprise and almost every other rental car passed by. When we got to the rental car building the line to rent wrapped clear around the building. Serious 75 yard long line. It was unbelievable, the longest I’ve ever seen for a rental co. And it moved at a snails pace. Hours. Absolutely ridiculous and unacceptableReviewed 3 May 2024
review from 2.0
Overcharged me.Reviewed 29 Apr 2024
review from 8.0
I had to replace the first vehicle because of roaches but budget took great care of meReviewed 10 Apr 2024
review from 6.0
Gave me the car with half a tank and said to return it that way but when I returned it they said it had to be a full tank. Luckily I had paperwork proving it but I don’t think I should have to go through that.Reviewed 9 Apr 2024
review from 8.0
It was good. Budget helped me about the drop off and it was easy to solve some issues. However, the cleanness of the car was really poor. We found stuff and belongs to earlier renters under the seats.Reviewed 6 Apr 2024
review from 10.0
ble to get a good price despite one way rental. Offered upgrade. No hardsell on insurance;Reviewed 6 Apr 2024
review from 2.0
You are not transparent on pricing. Here is the advertised pricing: Estimated Total: $54.50 Daily Rate: $35.10 Number of days: 1 Subtotal: $35.1 Fees: $19.40 Total Days: 1 Estimated Total: $54.50 Due at pick-up Here is what I actually paid, even though I returned the car on time and with a full tank: $ 72.63 Base Rate: Taxable Products/Services*: Non-Taxable Products/Services: Rental Sales Tax: Net Charges: *Includes Fees and Surcharges $ 35.10 $ 7.14 $ 26.38 $ 4.01 $ 72.63Reviewed 29 Mar 2024
review from 6.0
Even though I got better car than expected, due to change of the flight time, I went 5 hours later to pick up and they charged me for late pickup. Finally, they returned money after complaining.Reviewed 26 Mar 2024
review from 10.0
No real complaints (apart from the overall layout of LAX, but that's not Budget's fault).Reviewed 20 Mar 2024
review from 2.0
I made a reservation online for a pick up on 3/09 in the morning - I got a call from Budget at 8.20am that there was no vehicle available for me to rent that day. It really messed up my travel plans. Very disappointingReviewed 11 Mar 2024
review from 2.0
The price was 300 more than what was quoted. We were quoted 532 and needed up paying 882Reviewed 6 Mar 2024
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