Guest reviews
Overall rating
7.3
Good
Based on 4,637 reviews
Cleanliness
7.9
Comfort
8.0
Pick-up/Drop-off
7.5
Value for money
7.7
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
16
6
3
7
6
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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3.2
Pros: My itinerary involved a drop-off location different from pick-up. Pick-up and road trip were seamless, and the drop-off seemed so at first. I dropped off the car at about 7:30p, which is apparently after hours for Budget in Chicago and with no one manning their portal at the car rental building. I made sure to lock the vehicle and place key in the secured lockbox. I receive no receipt over email and weeks later I find excessive charges on my credit card statement. They claim that I held the car for 2-3 additional days. I have photo proof with timestamps that I returned car on time and that I took a Lyft ride from their facilities after drop off. That wasn't enough for Budget and they refused to refund overcharges. Next time, I'll be sure to bring a documentary film crew and interview multiple subjects for evidence.
Cons: I would beware of Budget as a disreputable company and be very wary of after-hours return when rental companies feel more emboldened to engineer false claims against you.
review from
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10.0
Pros: The associate was great. Easy pick up and drop off
Cons: Lines were long
review from
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6.4
Pros: Helpful staff.
Cons: They didn’t have enough cars, and gave me a pick up truck instead.
review from
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3.2
Pros: I liked the size of the car
Cons: The rates and fees should be told online as the total and not have hidden fees once booked
review from
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2.0
Pros: No
Cons: Everything
review from
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2.0
Pros: Nothing,staff unhelpfull.Not too many cars available.Mid size car thats been offered old,scratched and unsafe.
Cons: Buy more newer cars.
review from
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7.2
Pros: Bus driver was awesome! Easier than I thought it would be at LGA under construction.
Cons: Car exterior was dirty; front desk was under going repairs or construction; CSR at the front desk was not friendly. And, that was a lot of money to rent a car for 5 days.
review from
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4.0
Cons: We're on a honeymoon and we plane trip from NY to Miami, I specifically ordered convertival car . The only location with car like that was LGA so im pay 60$ to uber jest to get LGA for pickup the car. When we arrived the told me that is no convertible car there even thet its was on my oder , the worker over there not helping me to find a convertible in anther branch and i have to make 3 phone calls to look for a convertible as i order . I find one in Philadelphia and i get car to change there. I was told in NY that I don’t have to bring the tank full to Philadelphia because what happened with my order, and when i get the final bill in miami the chargers my extra 55$ for FullTank for the car in Philadelphia.... disappointing.
review from
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10.0
Pros: Kayak gave me the option to pick up and drop off in different locations without a premium which was unavailable no matter how hard I looked. The rental was through Budget who didn't even offer this option on their independent website.
review from
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2.0
Pros: Staff not professional
Cons: More communication and understanding there job
review from
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10.0
Pros: Friendly staff, easy and fast. I especially liked that the spouse can drive with no extra payment or paperwork, unlike Hertz where we had rented the week before. I will privilege Budget in the future as long as the price is still right!
Cons: GPS included
review from
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7.2
Pros: Staff was helpful. Car was lovely and met expectations.
Cons: Lines were long. I couldn't easily drop off and had to wait in lines much longer.
review from
Other suppliers in Queens scored
Where can I find Budget hire cars in Queens?
88-08 23rd Avenue, Budget car rentals
Address
88-08 23rd AvenueHours
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |