Book Payless hire cars in Alcoa

Alcoa, TN, United States
26 Sep — 3 Oct
Alcoa, TN, United States
Sun 26-9
Sun 3-10
Driver's age:


" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)


"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Alcoa

Overall rating5.8 OkayBased on 37 reviews
Value for money

Recent reviews

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Expect Less!!Pros:Nothing at all. Poor customer service & problematic cars!!Cons:After waiting in line for 20 mins to get a car. I was given a Nissan Sentra. Went to the car. settled in the stuff. Start the car & it had the check engine light on. Went back to the agent & asked to change the car. Next car that I was given was also a Sentra. The car was dirty inside outside. I told the guys working there. The car looks filthy. Was told the car wash is broken & they are sorry. I decide to take the car without wasting much of my time. The music system was broken. Speaker had too much static. So no music on a 1+ hr of drive. Later that evening it started raining. The cars wipers wont work. They left a smudge on the windscreen. It was too difficult & unsafe to drive. While returning the car when I informed the agent about the problem. She acted as if she didnt care or she already knew but, dont bother getting issues fixed.Reviewed 30 Oct 2018
review fromkayak
Didnt have a car for me.Pros:Nothing.Cons:I made a reservation for Noon. I arrived at Noon. I was told no vehicles would be abailable until 4pm, and even then it would not be the vehicle I reserved. Why even make a reservation? No attempt to remedy the situation was made nor were any alternative solutions offered. As a result, I was late for business appointments I had to be at that afternoon due to no other rental agencies in the airport having vehicles available and having to go clear across town to find a car. Payless is a joke. DO NOT rent from them.Reviewed 26 Mar 2016
review fromkayak
Will cheat you on car size if you let themPros:the priceCons:I paid for a "full size" car online. When I arrived the person at the counter said my rental would be a Malibu (clearly defined in manufacturer's literature as a MID-SIZE.) He offered to upgrade me to a full size car for an additional $5 per day. I didn't feel like making a big deal out of it so I just took the Malibu. He said if my spouse, who is 45 years old, drove the car it would be an additional $13 per day even though I was using my own insurance, not theirs. In short I feel like they tried very hard to gouge me on the rental. I would suggest using another company or going when you have a lot of time to make sure you can try to get what you paid for.Reviewed 21 May 2017
review fromkayak
A very surreal exeriancePros:NothingCons:I arrived in the middle of the day to the Payless counter, where there was no one present. All other companies had one or two employees present and helping customers. The person that works there returned from a smoke break, and proceeded to tell me that I am two hours late (??). Note that this is a location at an airport, so you would expect people to be delayed. He then told me that they were out of compact cars, but he can "give me a really good deal" for a larger car. I asked them to honor the price and reservation that I made, which is what every company always does. He told me that he can't do that since I was two hours late. I asked for his name, and he told me that "they do not give out names". I noted that employees of real rent-a-car companies wear name tags. Suffice to say, I waked away and rented elsewhere. In short the whole experience was right out of a Seinfeld episode (take vs. hold a reservation).Reviewed 5 Apr 2016
review fromkayak
Not a great deal!Pros:The car brand, a Mazda 6, was roomy and well made. Had the potential as a good car.Cons:First, we had to wait for over 30 minutes for a car, not acceptable. When we received the car, it had damage to 3 of the four corners, and was fairly beat up overall....still am worried they will try to come after me even though the damage was preexisting. When we went to return the car, there was NOT a sign for Payless returns, instead they expected you to know where they wanted you to go (with the Budget returns). as simple sign would have helped. Due to the above, paying a little more for a better rental is my plan for the future.Reviewed 4 Jul 2018
review fromkayak
Pros:Nice car, easy drop off procedure.Cons:I arrived after 9:00pm because of a late flight which meant the booth was closed but thankfully the lady from Avis in the same booth managed to get me the car I had booked. Otherwise I'd have had to get a taxi and come back in the morning.Reviewed 16 Apr 2021
review fromkayak
Pros:Smooth process. Pickup was simple, the car (a RAV4) was brand new and clean, the drop off was seamless. I can't understand why anybody would go to one of those other pricey car rentals when this one was as perfect as it gets!Cons:Honestly....nothing could have been improved. I bet I didn't spend more than 5 minutes TOTAL at the rental car counter and that includes pickup and drop off! Price was great, car was great, customer service was great. Seriously...nothing could have been improved.Reviewed 1 May 2021
review fromkayak
Pros:Overall, very pleased with the rental. Best price, nice, clean, reliable car.Cons:Someone from Budget had to come over and check us out upon arrival since no-one was at Payless counter (there was a sign at counter instructing us to go to Budget counter for assistance). Had to go to counter for check-in receipt (returning) since parking garage check-in apparatus was not working.Reviewed 6 Jul 2016
review fromkayak
Over sold twicePros:Lowest priceCons:Cars not available since they over sold. This happened twice. If you really need a car don't think it will be there since you reserved it. Reserve only if you want to take chance.Reviewed 3 Dec 2015
review fromkayak
Got last car!Pros:Payless said they never received my booking despite fact that I had a receipt and confirmation number. They were able to find me their last car on Thanksgiving morning so it all worked out. They didn't honor my original booking price so it cost me $25 more. Person at counter was very nice and helpful. Don't know where mistake was made!Reviewed 30 Nov 2015
review fromkayak
Pros:Drop off was very easyCons:Car wasn’t ready even though we had a reservation.Reviewed 30 Jun 2019
review fromkayak
Do not accept the "Upgrade" that you have to pay fPros:Car itself rode wellCons:That I reserved a sub-compact and when I arrived he claimed none were available, and very slow computer kept me waiting a long time.. I had to pay more for larger car. AND the pre-fill is a total rip-off. No way the tank would hold $23.00 dollars worth at $1.80 per gallon. I returned it half full anyway. Car smelled like cigarette smoke even though I requested smoke free vehicle. There was an empty water bottle on floor.Reviewed 19 Apr 2016
review fromkayak

Where can I find Payless hire cars in Alcoa?

2055 Alcoa Highway, Payless car hires


2055 Alcoa Highway


Monday08:00 - 21:00
Tuesday08:00 - 21:00
Wednesday08:00 - 21:00
Thursday08:00 - 21:00
Friday08:00 - 21:00
Saturday08:00 - 21:00
Sunday08:00 - 21:00


+1 865 983 3446

Good to know

Most popular location

2055 Alcoa Highway

Most popular car type


Top tips for hiring a car from Payless in Alcoa

  • Standard car hires from Payless in Alcoa are around -28% cheaper than other car types, on average

FAQs about hiring a car from Payless in Alcoa

  • Standard (Hyundai Santa Fe or similar) is the most frequently booked car hire type from Payless in Alcoa.

  • Payless has 1 car hire location in Alcoa. Take a look at our Payless hire location map to find the best car hires near you.

  • No (according to our data)

  • Yes