Ace
Best Cleanliness
#15 in the world
What travellers say about Ace
"good price when booked online ."
Guest reviews
Overall rating
8.7
Excellent
Based on 76 reviews
Cleanliness
8.6
Comfort
8.8
Pick-up/Drop-off
8.9
Value for money
8.6
Pros
"The staff was friendly."
(in 396 reviews)
"good price when booked online ."
(in 286 reviews)
"The shuttle experience was great."
(in 304 reviews)
Cons
"The booked car was not available."
(in 819 reviews)
"Worst customer service ever."
(in 93 reviews)
"Car was dirty and smelled on inside."
(in 842 reviews)
Recent reviews
Traveller rating
25
4
3
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Find reviews that mention:
customer service
credit card
pick up the car
car was clean
shuttle from the airport
friendly staff
car available
rental place
car was dirty
took over an hour
great price
great car
car insurance
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6.4
Pros: The gentleman who processed my transaction at the pickup was dismissive and did not treat my concerns about being double billed seriously. I still have not received the rebate I’m owed by booking 3rd party.
review from
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9.2
Pros: The staff was friendly and easy to work with. The car was ready as soon as I arrived and was a better model than the one advertised. Though the business name is Ace Car Rental, their signs all say "Toyota Car Rental" and it looked like most (maybe all) of the cars were Toyota models.
Cons: The shuttle pick-up was a little confusing as the website says to go out the airport doors and to the left, and that they come every 15 minutes. I stood outside for about 20 minutes and then called, and they told me to go to the East Arrivals door which was outside and to the right. The shuttle was already there and the driver was inside the airport, and the shuttle didn't have any markings to say it was for Ace Rental so if I hadn't called, I would never have seen them.
review from
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9.6
Pros: Very easy experience, solid car, and great customer service.
Cons: The rental car office needed an update and repairs.
review from
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2.0
Pros: Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.
Cons: Everything like actually advertising it wasn’t at the airport.
review from
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10.0
Pros: price and staffs
Cons: I need to wait at airport until they send pickup for me.
review from
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10.0
ACE Representative & Driver
Pros: Excellent customer experience A++
Cons: N/A
review from
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10.0
Costumer service to the fullest
Pros: I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
review from
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4.8
False advertising
Cons: I selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
review from
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10.0
Pros: Easy to work with.
Cons: Not right at the airport.
review from
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8.0
Nice choice for whom will stay in Tumon (투몬 주위 호텔 묵는 다면 좋은 선택)
Pros: 1) they gave me ride to pick up location.(you can arrange the time and location) 2) kind and friendly staff 3) acceptable price 4) Clean car condition 5) Korean staff available 픽업 장소까지 차로 태워줍니다. 미리 전화로 arrange 하세요 가격은 kayak.com에서 검색시 더 저렴한 차종이 나오네요 제가 빌린 Toyota Yaris ? 차량 컨디션은 나쁘지 않았습니다 한국말 하시는 staff이 있어 중요한 사항은 이해 가능 합니다 단, 발음이 아주 정확하시지는 않습니다.
Cons: 1) not enough explanation for coverage insurance in Kayak. it sounds like we have to make another Insurance . since they contracted with Kayak site , they have to explain about that as well. kayak site에서 이미 pay한 알리안츠 자차 보험에 대하여 충분한 설명이 없어 또다른 보험을 반드시 들어야 하는 것같은 착각에 들게 하여 불안 하게 만들었습니다. kayak과 contact 되어 있다면 해당 내용의 차이점과 왜 들어야 하는지를 정확히 알려야 할 의무가 있다고 생각합니다.
review from
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10.0
Simple, Swift, and Inexpensive
Pros: Reservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion. Car ran well and didn't burn a ton of gas.
Cons: On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.
review from
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3.6
500.00 deposit
Pros: We love the customer service from the pick up driver and the employee at the counter.
Cons: The cleverly concealed company policy of charging precharging a $500.00 deposit. When a company requests this high of a damage deposit you know that you won't get it all back. The charge cheap rates and then look for was to nickel and dime through "damage charges". We have never ever ever paid a damage deposit for a rental car, and were not about to start. We walk out without a car and went another more reputable route for our travel needs. My advise book with another company.
review from
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Top tips for renting a car from Ace in Tamuning
- Economy car hires from Ace in Tamuning are around 47% cheaper than other car types, on average