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Thu 23-3
Thu 30-3
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Ace customer reviews

FairBased on 3,506 verified guest reviews
5.7Value for money

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2.0 Poor
Cons:Waited over 30 min for shuttle to and from airport. LONG lines upon arrival and departure. Old car missing basic features. Last time I'll go to Ace.
9.2 Wonderful
Pros:Upgraded our car which was super nice for the drive up to Whistler. The staff are all really sweet and sincere. Apart from the below two points everything else was great..
Cons:The facility was super busy when we got there so took way to long to pick up the car. It’s also important to note that they close at 10pm every day so if you’re flight is delayed you may be forced to pick up the vehicle on the next morning.
5.2 Fair
Pros:The staff was pleasant at the car rental site.
Cons:The wait for the shuttle van to pick us up from the airport was about 45 minutes. The site for the car pick up was significantly further from the airport than other car rentals. My other family members who rented with other agencies arrived at our ultimate destination much sooner (and called to see if we were okay). The pick up was not with other car agencies but with hotel pick up which was not explained by the car agency. The car itself was the type where the key wan't actually inserted in the car. The battery didn't work well so sometimes the car was difficult to turn on and wouldn't lock. The car agency also tried to apply an extra fee during the week (150 dollars more after our full payment was made at car pick up. My husband was watching our credit statement and put a hold to dispute that charge. Getting back to the airport was easier than drop off.
2.0 Poor
Cons:Everything car was dirty service was poor!
6.0 Okay
Pros:car was clean and only had 7,000km on it -
Cons:three hours of standing in a line to be seen by agent - once we got up there and their paperwork filled out, we were given a key and a parking slip number and the agent called the next number in line - NO OTHER INFORMATION, such as gas v diesel and warning about the Portugal toll roads and that some were electronic only - after 12 days of finding ways around electronic only toll roads (we used regular toll roads and paid for them) we notice, hidden behind the rear view mirror, was a small electronic toll receiver - emailed gold car (ace's partner) but never got a reply back - very poor customer service and will have to check our credit card to see if we were billed a second time for tolls with the hidden electronic receiver
10.0 Wonderful
Pros:Great Staff very helpful
4.0 Mediocre
Cons:When I arrived at the airport I could not find the counter or representative. I was told there was a woman holding a sign. I waited 15 minutes for her to come back to an area just next to arrivals. The staff in the office was unprofessional and the car was dirty. With pick up and drop off, I was the only customer in the small van and the driver did not help me with my bags. He just opened the trunk and stood to watch me take out my bags. I would rather pay a bit more to have a better customer service experience.
8.0 Very Good
Pros:Good car, good mileage, comfort and efficiency.
10.0 Wonderful
Pros:Extremely friendly and helpful staff.
2.0 Poor
Cons:Worst customer service ever. Filthy car, and customer service rep focus only on how to charge you more. Reservation terms indicated unlimited milage but they impose a 750 miles limit to rental. I will ever rent a car there again.

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Where can I find Ace car rentals?


20 Abros Place




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Most popular city


Most popular car type


Average price

S$ 111/day

Good deal

S$ 101/day

Top tips for renting a car from Ace

  • 25% of our users found rental cars from Ace for S$ 105 or less
  • Book your rental car from Ace at least 6 weeks before your trip in order to get a below-average price.
  • Intermediate car hire from Ace is around 79% cheaper than other car types, on average.

FAQs about renting a car from Ace