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2.0
When I reserved the vehicle, it was advertised on, lived in miles. When I arrived at the location, I was told that Florida residence, which I am do not qualify for unlimited miles and that if I wanted unlimited miles, I would have to pay a fee of 30 extra dollars per day. I paid the fee, but was unhappy. My vehicle was then presented to me. The first thing I noticed was a large crack on the front windshield. I then opened the driver side door to do an interior inspection and could smell the odor of marijuana inside the vehicle. I informed the agent due to the crack in the windshield and the odor of marijuana. I would not accept this vehicle. I could not accept a vehicle that was already damaged. Also, I did not feel comfortable driving a vehicle that had a large crack on the front windshield. I was informed by the agent that no other vehicles were available for me. I instructed the agent I wanted to cancel my order then I would go to another rental car agency. The agent informed me that I could not cancel the order since it was within the two hour arrival window and cancellations had to be made prior to two hours prior to pick up. I argued the fact that I wasn’t canceling the order. I simply would not accept this vehicle and since they did not have any other vehicles was not interested in doing business with this agency and wanted a refund. They refused to cancel my order and said it would be put in the system as a no-show. I asked for the phone number for the manager. They stated that his number cannot be given out. I then left very unhappy and stated just to keep the money. I don’t even want to do business with this company anymore. As of sending this email, I’m still fighting with them to get a refund of my initial rental car fee, and the additional money that I had paid via my credit card for the unlimited mileage which I was tricked into. You can’t advertise a vehicle as unlimited mileage and then when someone shows up, tell them oh since you’re a resident of this state you do not get unlimited mileage for you. You have to pay additional money for unlimited miles. They advised me that unlimited miles was not available for Florida residence. I still have not been refunded any of my money as of sending this email. The extra money for the unlimited miles is a bait and switch tactic not good business.Reviewed 18 Jul 2025
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2.0
The woman who handled my reservation was not able to speak English clearly at all. I had to ask her to repeat herself multiple times. The address she gave me for the Enterprise store was completely unclear and thus incorrect. When I did find the store, the woman had not made my reservation. Fortunately, the gentleman working that day tried hard to make it work. The economy car was not available but he found a recently returned car for me which did the job but it had not been serviced from its last use. The store representative did all he could and was very professional. The woman at the call center gives Enterprise a terrible rating. Enterprise is hurting itself with this call center regardless of how cheap it costs the company.Reviewed 13 Jul 2025
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2.0
Nothing. Everything.Reviewed 10 Jul 2025
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2.0
This is a scam.Reviewed 19 Jun 2025
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2.0
There are NO signs in the JAX airport for a rental car agency called "Easirent". The number listed to call is an out of service Verizon number.Reviewed 31 Jan 2025
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4.0
Pick up is badReviewed 15 Jan 2025
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2.0
Bait and switchReviewed 30 Dec 2024
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2.0
Terrible experience. I liked the original price but I did a one way rental where there was no way to maintain that price (they claimed there was a mileage charge even though my reservation said unlimited miles). They also didn’t have my car. I ended up having to book another one last minute which meant cost significantly higher than original booking and I wasted prob 35 mins because Easirent in a different spot sorting it out and then reaching out to Expedia to get the original refunded. Miserable experience. You should remove them from your platform.Reviewed 20 Dec 2024
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2.0
The up-sale drove the price to double what was advertised. Further, the check out was terrible and lengthy. Poor customer service at check out. And, I still haven't received a receipt. At first, they had my email incorrectly entered. We called to correct and yet, we still haven't received a receipt. I need the receipt for travel reimbursement. I am so disappointed and will not be using Easirent again. Caution to newcomers about the up-sale.Reviewed 26 Nov 2024
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2.0
Dirty car, poorly cared for (tire looks like it pass it’s life span, something was loose under the car and it dragged the floor). At the return location it look also a long time to someone assist you and the shuttle driver was on the phone the entire time as he was driving. Will never use it again and don’t recommend at all. The lower cost is not worth itReviewed 26 Oct 2024
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2.0
It was closed when I got there. I had to rent a second car.Reviewed 26 Sept 2024
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2.0
They surprised me with several uexpected charges, which brought their price up to what a better company wouldhave charged. The car had been in a small fender bender and whas not the SUV that I initially reserved. It had over 33,000 miles on it and had never had the cabin filter replaced. I bought a cabin filter myself to keep from etting sick from breathing spores through the air conditioner. I would not recommend this company to anyone.Reviewed 20 Aug 2024
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