Book Hertz hire cars in El Paso

El Paso, TX, United States
26 Sep — 3 Oct
El Paso, TX, United States
Sun 26-9
Noon
Sun 3-10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in El Paso

Overall rating7.0 GoodBased on 80 reviews
Cleanliness
7.2
Comfort
7.4
Overall
7.0
Pick-up/Drop-off
6.6
Value for money
7.0

Recent reviews

Traveller rating
13
2
6
7
0
Find reviews that mention:
2.0
POOR COMMUNICATION, CONFLICTING INFORMATONCons:I arrived at the El Paso airport, which is apparently not the same Hertz despite it being listed as an onsite facility on Kayak. The person at that desk, I believe his name was Ben (a bald man), called the correct Hertz and asked if they were able to provide a ride for me. He informed me that they could not but that my taxi ride over would be reimbursed. I asked for the manager's name so that I could speak to him specifically when I got there and ensure my reimbursement. The man, Ben, then also told me that I could drop off my car at his(airport) location when I returned. When I took a $15 taxi over, the manager refused to reimburse me and even had a sign saying specifically that they do not reimburse taxi rides from the airport location. They had another sign that said that they also do not pick up people from the airport and informed me that they used to until the airport location complained about them taking business. I don't understand what Ben was doing on the phone. He knew before calling that they didn't pick up customers nor reimburse taxi rides and still told me otherwise. Further, the location told me that I would be charged extra if I dropped off my car at the airport location. This location went on to inform me that they do in fact offer a drop off service to the airport and that I would be taken care of when I dropped off the car on Sunday. When I arrived they were closed because they, apparently, are closed on Sundays. I walked to the airport and almost missed my flight. If Hertz does not contact me, I will be contacting them to speak to a customer service representative. Thanks for making my trip difficult and more expensive than expected due to your intercompany politics.Reviewed 10 Oct 2017
review fromkayak
10.0
Pros:yes and yesCons:n/aReviewed 8 Sep 2020
review fromkayak
5.6
Pros:StFf was friendly but the process is soooo slow.Cons:Speed UP the process. And I haven’t got my deposit back?Reviewed 23 Jun 2020
review fromkayak
10.0
Pros:Everything was greatReviewed 24 Jan 2021
review fromkayak
4.0
Pros:No..rude serviceCons:Customer service.Reviewed 15 Apr 2020
review fromkayak
2.0
Pros:No they wanted to give us a 5 passanger car, we ordered a 7 passenger suv they blamed pricelineCons:Have a vehicle we order and not have to talk to a supervisorReviewed 11 Aug 2020
review fromkayak
10.0
Pros:Pick up and drop off was very easy.Reviewed 12 Dec 2020
review fromkayak
10.0
Pros:The comfort of the car.Cons:Nothing!Reviewed 8 Oct 2020
review fromkayak
10.0
Pros:Staff was friendly and was able to get me on my way quickly.Cons:Vehicle could have been full when I picked it up instead at half tank, making easier to return fullReviewed 12 Dec 2020
review fromkayak
5.2
Pros:Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.Reviewed 29 May 2020
review fromkayak
4.4
Bad communication led to frustrating pick-up/drop offPros:Car was in good shape, personnel were friendly and professional for he most part.Cons:Calling ahead to confirm pick up location didn't work, since upon arrival to airport, Hertz agent tells me my reservation was for another location. They have no way (according to agent) to facilitate a rental made for another location. This is hard to believe. Agent suggested to take cab and that other agency would reimburse because pick up from other location is supposed to take over 1 hr (other agency is 1.5m away). upon arrival to other agency, local manager suggests that emailed taxi receipt is not valid proof for reimbursement. Luckily, agent working with me suggested that I email him the receipt and he would print it. I'm thankful for his initiative and hope it didn't get him in trouble with unhelpful manager. Agent at location #1 failed to mention only up to $10 is reimbursed. My fare was $15. We need agents to be transparent and to help facilitate our navigation between locations because of these mix ups. If calling ahead to confirm pick up location doesn't work, then we can only count on rental personnel to rectify these situations in an efficient manner.Reviewed 1 May 2017
review fromkayak
2.0
Pros:Store was closed at my scheduled pick up.. II lost. Whole night of travel. First car was dirty . Had and wipe down windows to see right. The front wheel had a huge “ chunk” missing from it and I had to exchange the car after I drove the car 10 hours. Very unsafe! The rear view mirror would fall off with bumps. Very unsafe. The front wheel had no under carriage. I was initially told the car had been checked... I seriously doubt it. When I called the closest hertz the manager ( regionall) was rude and unwilling to help. I had to drive to the airport to exchange it. The second car was much better and staff at airport (Austin) was great!Cons:Read my comments. I could be reimbursed . It was ridiculous!Reviewed 22 Mar 2021
review fromkayak

Where can I find Hertz hire cars in El Paso?

950 Crockett, Hertz car hires

Address

950 Crockett

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 915 585 7499

Address

6590 Montana, Unit F

Hours

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 13:00

Phone

+1 915 772 3984

Address

6701 Convair Road

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00

Phone

+1 915 612 5500

Address

9155 Dyer St Space A30

Hours

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00

Phone

+1 915 751 1820

Address

10961 Gateway West

Hours

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 13:00

Phone

+1 915 591 0903

Address

1800 Hawkins

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 915 235 9357

Good to know

Most popular location

6590 Montana, Unit F

Most popular car type

Standard

Top tips for hiring a car from Hertz in El Paso

  • Standard car hires from Hertz in El Paso are around 33% cheaper than other car types, on average

FAQs about hiring a car from Hertz in El Paso

  • Standard (Mitsubishi Galant or similar) is the most frequently booked car hire type from Hertz in El Paso.

  • Hertz has 6 car hire locations in El Paso. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes