6.0
we had to switch the car 3 times in the pick up area: 1) side and back doors did not open, could not load luggage onto back as a result 2) got a different car, but all rows of sits, but no room for luggage, as requested 3) as requested all these going back and forth to office took at least an extra hour at pick up, not as expected from a respectable agency as Budget...Reviewed 25 Mar 2026
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2.0
Horrible!! Worst ever!! I will not rent through KAYAK or budget again.Reviewed 4 Mar 2026
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8.0
Overall experience went wellReviewed 11 Feb 2026
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4.0
Was told there was a car available, arrived after taking an uber and no car available. Couple in front of us was also told car available, Uber red over an hour and also no car available. This is a terrible business practiceReviewed 6 Jan 2026
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6.0
Slow process , gave a car that needed an oil change. It was largely written on the back window for everyone to see we are tourists, would not come off.Reviewed 1 Jan 2026
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2.0
Terrible customer service. Car was filthy.Reviewed 11 Nov 2025
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4.0
Staff was uninformed, unhelpful, and rude. They couldn’t answer basic questions about the EV rental—such as what type of charging port the car uses, how much charge it would have at pickup, or how much was required upon return. I picked up the rental at 1 a.m., and these were important details to know. Extremely poor experience at the MIA counter and at the gate leaving the rental place.Reviewed 23 Oct 2025
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2.0
Awful experience. Overcharged us almost $375 dollars, which included a hidden fuel charge.Reviewed 7 Aug 2025
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2.0
Had reservation at 8am on July 30th, after been on 12 hour flight with my 11 year old son had to wait over one hour in line with only 9 people ahead of me. Seemed like they didn't have enough cars available, when my turn finally came the clerk lady was very rude, seemed like she was aggravated from the previous costumers whom also had to wait very long time, she gave me electric car and when I asked if it is fully charged ( just flew for so long and waited in line very long time didn't not want to wait for it to charge since it takes some time) she told me: you get what you paid for!!when I asked why was she treating me like that she said to me: do you want your car or not? Wow, that was some experience for me, NEVER again with Budget.Reviewed 4 Aug 2025
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8.0
All okReviewed 2 Jul 2025
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2.0
Vehicle that was given needed an oil change, I had to lay out of pocket for it and during my vacation timeReviewed 17 Jun 2025
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8.0
First of all, you can make sure your vehicles are serviced correctly. Because the van that we had needed a front end Alignment. Driven was a little hard to keep inside the lane will driving. We were swerving in between the lines Budget you need to make sure all of your vehicle all serviced before you rent them out because someone my have a accident because of your neglect of service to your vehicle. But Thanks be to God we made it home safe.Reviewed 16 Jun 2025
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