Book Hertz hire cars in Newport News

Reviews for Hertz in Newport News

Recent reviews

Traveller rating

Wonderful

5

Very Good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

2.0

I booked Norfolk Virginia airport. When we arrived they said our booking had been sent to some other location that we did not authorize and we would greatly appreciate our money backReviewed 19 Apr 2024

review from

10.0

There was a bit of a wait to returnReviewed 28 Nov 2023

review from

2.0

Hertz could not process the credit card hold on a separate card, the staff at the pickup location had an attitude from the start because I was right at the door as soon as they opened. Staff refused to assist me with finding a solution to our problem and strong armed me into cancelling my reservation made through kayak and made me rent a completely different car at a different rate because the one I had originally scheduled was now "unavailable" despite the fact that it was sitting outside. I will NEVER do business with hertz again.Reviewed 17 Oct 2023

review from

1.9

I reserved a car for Saturday July 18, 2021 for 12 noon. I was told to pick-up at Newport News airport. When I arrived at 11:30am, the Hertz was no longer there. I was directed to another, but by the time I got there at 12:07pm, it had closed at 12 noon. I was never alerted that they closed at 12 noon. And furthermore, why would you book someone a car at closing. I booked a room at the Hilton in D.C. for $169 which I could not get a refund for, never got a rental car cause hertz is closed on Sunday. Which my room was for Saturday anyway. Hertz did refund my $359, but I never received the $55 for the insurance on the rental. Thanks Hertz... I flew my wife from Louisiana to Virginia to have a romantic Father's Day in D.C., only to lose money and be stuck in Virginia. Terrible Service. Never Again. About $230 waisted due to poor communication and service. My wife could've stayed home for that, not to mention the flight amongst other things. 😤😡🤬Reviewed 6 Jul 2021

review from

8.0

Pros:Staff is good and my Malibu was good for our purposes.Cons:They could have explained a few things about the car. I struggled to learn how some things worked.Reviewed 13 Apr 2021

review from

6.4

Cons:The vehicle was shaking very bad on the highwayReviewed 10 Oct 2020

review from

9.2

Pros:Staff was great, efficient. Car was a good ride.Cons:Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.Reviewed 27 Sep 2020

review from

8.8

Pros:Staff was fine. The vehicle was clean.Cons:I wish they had a way to pick me up, or deliver the vehicle. Not a huge deal.Reviewed 31 Dec 2019

review from

2.0

Pros:Customer service was helpful with the refund.Cons:I arrived 10 minutes late for my reservation and the Hertz employee wouldn’t release my vehicle, despite the fact that I had prepaid. Customer service assured me that the reservation would be held for 2 hours, but the nearest Hertz location didn’t have any vehicles available.Reviewed 29 Oct 2019

review from

9.6

Pros:Staff was amazing at both pick up and drop off, a vast improvement from past experiences.Reviewed 18 Oct 2019

review from

8.4

Pros:Really nice vehicle, clean and roomy would definitely recommend and would use this site again for future use.Cons:When returning the vehicle employee's were not around causing a delay in getting help returning car.Reviewed 11 Oct 2019

review from

5.2

Cons:Staff was not friendly and very slow. Hours are not great, and they did not have a drop box.Reviewed 28 Jul 2019

review from

More

• 4.4 /10Enterprise Rent-A-Car Hire Cars at Newport News
• 8.6 /10Avis Hire Cars at Newport News
• 6.6 /10Budget Hire Cars at Newport News

• What is the most popular car hire from Hertz in Newport News?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Newport News.

• How many car hire locations does Hertz have in Newport News?

  Hertz has 2 hire locations in Newport News. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Intl airport (PHF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Intl airport (PHF)?

  Yes