They kept some of my electronics and would not return them. I’m out an extra $200. I called, emailed but no one helped. My layover coming back to LA was too short. The flight attendants were kind and very helpful but overall the staff in the airport treated me and my friends like commodities. I’m sorry to say but never flying Turkish again. I was promised a free room during my first layover of 19 hours. I had to sleep on the floor of the rest areas. Good was expensive and not nutritious at all. There need to be better customer service and better communication.
The entertainment center of my seat wasn’t working. I asked the crew many times to restart it and they that will be done by the next crew that take control of the flight in São Paulo. Bad attitude during the whole flight
Crew members, pilots and flight attendants are excellent. Beside, that, customer service is very lacking in all aspects of Turkish airlines
They sell the option to select chairs in extrafly price level, but this is not true. I was not able to select the seats. The food was not the requested option. They suppously offer glutten free menu, but during the fly that was nos availble.
First class payment but wife’s seat broken, would recline but not lay flat. On previous flight, delays and ground crew malfunctions connecting jetway made us miss flight to Houston. I asked twice for a cart to assist us getting across the massive Istanbul Airport, but was denied. We are both over 70.
I canceled this flight after turkish airlines did not provide any consideration for a death in the family while in Singapore
Leaving on time would have been a good start . Sat in plane while they cleaned around us . We got to Turkey raced to our next flight to see plane sitting at the gate 5 minutes before departure time to be told “ plane is gone “ while obviously it wasn’t . Showed them time on my phone before departure. Then “ gate is closed “ . Then he said “Instead of talking to me you need to go talk to someone else to get another flight “ . We booked business class no service waited in line to have to rebook same flight day later. Offered hotel room but wait for a bus to heard us to what I’m sure would have been cheap hotel. Opted for private cab and decent hotel at our own expense. Bad service at ever turn . NEVER TURKISH AIRLINES AGAIN !
flight Istanbul to tel Aviv did not happen and no refund. refund for 2nd half of round trip was less than half.
I paid $15 to have WiFi, first it wasn’t working and it took 4 hours to connect and buy the WiFi, then I only had it for 5 minutes and couldn’t connect again. Waste of money and time
Business class seats were not comfortable. I have traveled with Turkish Airlines several times and it’s always late. My suitcase was lost. I was in another country and I had to find my way to go back to airport and get my suitcase since it arrived next day after my flight. Really disappointed.
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
Crew was very friendly and attentive. The lack of Wi-Fi on an aircraft in 2026 is incomprehensible. The operational experience with the flight delay and ground service was abysmal.
Everything was great…Flight Attendants were specially friendly and helpful.
Everything could have been better. What needed to be wrong with United went wrong
The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵💫 the shorter flight was very comfortable and the seating was spacious
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
The flight was more than an hour late. We got locked inside the gate area with no information whatsoever, no way to get out to get some food. Lufthansa was, again, really disappointing
Our transfer from one Lufthansa flight to another at Frankfurt airport was horrible - it was a tight connection with a long walk between gates and our first flight was delayed so we had to sprint the whole way and ask people in the border control line to let us ahead of them. We just barely the flight and were exhausted. I do not recommend a short connection in the Frankfurt airport.
My luggage was lost and there’s no way to follow up and find out where it is located. Super frustrating.
It was a terrible experience for a family of 4 with a teenage to be assigned 4 seats at different rows far away from each other even after I checked that the 4 seats are next to each other on the day before the flight date. The 1st connecting flight has 4 seats connecting to each other on the same raw as confirmed on the day before flight, but the 9 hour main flight's seats were changed from what was confirmed from a day before the flight date. A confirmed seats assignment meant nothing to Lufthansa and it's partner airline AIR DOLOMITI S P A.
