Lack of announcement during delay in deplaning in Delhi
It was a typical indigo flight.
The boarding flight is painful experience, starting from entering the airport (poor training to staff to verify the identity and ticket details), standing at the counter to check in the baggage (extremely slow). Once boarded, it’s a pleasant experience. The crew is polite and patient.
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
Clean, timely, professional.
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Cons: "Co passengers"
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Cons: "Flight delay was not communicated timely"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "Legspace for passengers"
Cons: "Flight was on time. Crew were professional."
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Very good cabin crew"
Cons: "Flight delayed and no info"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Pros: "Kayak service is not good"
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Cons: "No refreshments available for the return flight."
Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Pros: "Flight was on time."
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Quick and easy boarding and very friendly crew"
Cons: "Nothing really. For a no-frills flight, it was a great value"
Pros: "Smooth boarding"
Cons: "Leg room"
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "good budget airline."
Cons: "seats are very close, legroom is uncomfortable"
Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"
Pros: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Cons: "Had to ask someone in terminal about getting our connecting flight"
Pros: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Cons: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Cons: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Pros: "The price is very affordable and flight was very good in take off and landing."
Cons: "Seats was very tight and uncomfortable!!!"
Cons: "Immigration offload for no reason then asked to rebook .."
Pros: "The aircraft was very clean!"
Cons: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"
Pros: "On time and very friendly helpful staff. Especially ground crew"
Cons: "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."
Pros: "we arrived almost half hour ahead of schedule"
Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
Pros: "Efficient boarding....took off early in both directions!"
Pros: "Clean aircraft"
Cons: "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Pros: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Cons: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Cons: "Aircraft arrived slightly late"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Cons: "Seating is very uncomfortable."
Cons: "The flight was damn cold and freezing"
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Pros: "The plane didn't crash."
Cons: "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
Cons: "constant flight delays"
Cons: "Late flight, not enough announcements"
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Cons: "Too hot - needed cooler air"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Cons: "Flight was delayed."
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Pros: "Low cost"
Cons: "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
Pros: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Cons: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Pros: "Just for budget flights"
Cons: "Seats, boarding, delays"
Cons: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
Pros: "No frills."
Cons: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Cons: "Terrible delay and delay without proper settlement to comfort passenger, that's what we so called budget flight but airasia is the most cheapskate ever."
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Pros: "The flight itself was ok."
Cons: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Pros: "Cabin crew were proactive, hard working and super friendly. Upgraded to "hot" seats at check in without charge. Wide range of food and beverages available despite being a short 1.5 hour flight. Aircrafts were clean and well maintained. Both flights landed either on time or early despite weather issues."
Cons: "Check in process, hidden fees, unworkable app for iPhone. I tried to use the app to check in and pay for a bag, it didn't allow me and I had to pay the much more expensive fee at the airport to check the bag. App in general didn't work well at all, it never showed the return leg journey so I couldn't make any amendments to the booking. Check in process took ages in Langkawi, only two desks open for all of AK's flights. None of the self service kiosks were working despite being advertised as functioning."
Pros: "The professionalism of the airline crew."
Cons: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Pros: "Smiling srewardess"
Cons: "IF MY BAGGAGE WASNT LOST"
Pros: "At least they had a/c going"
Cons: "Very little leg room. No water offered."
Pros: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Cons: "Delay announced too late and no consideration for parents travelling with baby"
Pros: "Seat was good .. the flight was not full"
Pros: "Good quick Comfortable flight"
Pros: "Competitive price,"
Cons: "Adverised price include proccessing fee. 7kg carry on stingy"
Pros: "Smooth flight no food or entertainment and did not take any food for a short flight"
Pros: "Uniforms are nice"
Cons: "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
Cons: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Pros: "Quick security, on time"
Cons: "The seats were really tight, no drink was offered and no entertainment"
Pros: "Cabin Crew are helpful and friendly"
Cons: "Airasia always delay"
Pros: "Plus: That I burned lots of calories when dealing with their chaos and long lines."
Cons: "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
Pros: "Seat are comfortable Plane on time"
Cons: "Staff is in stress - boarding a mess as usual no rules"
Pros: "Great service, good flight."
Cons: "Seats could be comfy. Hot seats could use some pillows."
Pros: "This plane was more comfortable than the previous one."
Cons: "We left and late about 30-40 min late. It made my layover shorter than hoped for."
Pros: "Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great."
Cons: "Little crowded in the departures hall,"
Pros: "Airasia crew were very helpful."
Cons: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
Pros: "Small plane with no complementary food, snacks or drinks. Didn’t mine since it was a short flight."
Pros: "We arrived"
Cons: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Cons: "Space between seat is so narrow and seat itself can't be able to adjusted at all. Imagin, how uncomfortable if you have a long flight or long hours flight. So terrible"
Cons: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Pros: "Boarding time was accurate ."
Cons: "One of the crew member was very hard and never smile at all, and not polite also."
Pros: "One go crew members was very roude and her face very hard , never smile at all."
Pros: "Really a pleasant flight experience! The cabin crews are delightful!"
Cons: "The Air Asia Penang self baggage drop was chaotic and utterly disorganized. Despite the long line, travelers with closer flight departures were given the priority to cut queue."
Pros: "Seating and friendly staff"
Pros: "The plane didn't crash"
Cons: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Pros: "Good and low-cost."
Cons: "No paper towels in the washrooms on the plane. Only facial tissues. Is there a way to dry your wet hands with facial tissues? The floor and sink were covered with little shreds of shredded facial tissues from passengers trying to dry their hands. Really, do Air Asia executives fly on their own airline? How do they dry their own hands? Is there a single person on earth who thinks that flimsy facial tissues are an appropriate way to dry hands? Put paper towels on your planes!"
Cons: "The space from the man next to me, the pilot who flew horrible. The food that was offerd only for money. Everything."
Pros: "Food was excellent and price for food was reasonable"
Pros: "Nothing, AirAsia was great 5 years ago but now their additional charges are excesive, their personal is one of the worst (very hard to find a bad person in Thailand and all AirAsia personal are intransigente people)"
Cons: "Their fees for First baggae are excesive, they accept very few kg per bag, they charge much much more per extra kg than any other airline. I will never use this airline again, we paid mode in extra fees than in tickets and service was aweful."
Cons: "Long line to check in and people not polite."
Pros: "Quick on time boarding and departure. Crew was professional and helpful."
Pros: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Cons: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Pros: "Very attentive crew, good food, on time arrival."
Cons: "This flight has no drink or food at all."
Pros: "We landed safely."
Cons: "They charge for everything! Make sure you get to the airport early. The counter to pay for the baggage was backed up."
Pros: "Not a thing."
Cons: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."
Pros: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Cons: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Pros: "It got me there"
Cons: "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
Cons: "There was a suprise baggage fee to check in bags, 50 bucks extra that I had to pay. There was no mention of this on the website when I signed up to buy tickets. Absolutely ridiculous."
Pros: "Very late flight with no explanation. Boarding was crazy. Free for all."
Cons: "I booked for luggage and there was no record in the airline of it, so I had to pay again"
Pros: "Only relatively low ticket price, nothing else."
Cons: "This is a budget airline. Very little leg room and even water is sold on the flight. The price for checked in luggage was ~70 US $ a piece, which reduced the benefit of inexpensive airfare."
Entertainment system didn't work at all. Tray table was not level...
Pros: "Food served!"
Cons: "No leaky fluid from bin top."
Pros: "The crew was very nice, but I did not require a lot of attention."
Pros: "Well organised and systematic"
Cons: "We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this"
Pros: "Captains message totally unaudiable"
Cons: "Some entertainment and refreshments"
Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."
Cons: "Had booked wheelchair for my parents. The wheelchair staff left them in mid way on both sides. They were made to wait for almost 30 Min plus before we made a formal complaint and he came back. This is worst ever service."
Pros: "On time on both ends, good tea; very calm"
Pros: "AC was at right temperature Food was tasty Crew served well Toilets were clean and well kept"
Cons: "1. No overhead storage area beyond seat 25 until 28 as it was dumped by some stuffs by air crew 2. No storage basket in front of each each seat to place items 3. Boarding was delayed at the gates"
Pros: "It's very good above all"
Cons: "Entertainment not their"
Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."
Pros: "Loved the food and the leg room available."
Cons: "The head phones provided were not operating properly. although the cabin crew personnel immediately got it replaced once informed"
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"
Pros: "The leg room was comfortable enough"
Cons: "The breakfast served was disappointing & also the TV was not functional in the flight AI 347 from Singapore to chennai today"
Pros: "Nothing I lijed"
Cons: "Bad food, unfriendly personnel untimely departure and non communication"
Pros: "Timing was convenient."
Pros: "Very welcoming check in staff. Departure on time, efficient, pleasant and helpful crew. Comfortable seating, food reasonable and up to date entertainment. Toilets clean & fresh. Arrived on time and collected bags without any problems. Value for money. Would definitely choose Air India again. Arrived in Chennai happy and relaxed. Thank you."
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Pros: "put more sevices from Kerala Airport"
Pros: "Nthg to like"
Cons: "Worse thana budget airline, flight delayed by an hourwith no information. No in flight entertainment. All drinks over. No pillow or blankets. Rude and inexperienced crew. Food was wraped and presented horribly."
Pros: "Crew does the best they can under the circumstances. Food is excellent. Crew is very polite and courteous."
Cons: "Planes are filthy. Broken. No part of the plane is clean. You feel disgusted just touching anything."
Cons: "The airport have no few facilities. Do not come too in advance."
Pros: "Everything done to perfection"
Cons: "Loved everything"
Pros: "Staff fine"
Cons: "Very bumpy conditions"
Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."
Pros: "Satisfactory in every respect."
Cons: "Nothing that I can think of."
Pros: "The Dreamliner gave me comfort and I could relax during the flight. Seats gave adequate space, while legroom was ample. Food towards Chennai (breakfast) was stodgy - especially the omelet. Food towards Singapore was great. I had the vegetarian rice set which was hot and just enough for me. I watched 4 movies in total; the Tamil ones had subtitles. All were good. Check-in and boarding was smooth."
Cons: "One of the stewardesses on the SG-MAA flight was loud and bossy, ordering passengers to close the stow compartments doors. No need to shout. And besides, on most flight I see the crew doing it. Please be professional."
Pros: "Seat was comfortable, crew was ok"
Cons: "Food was not so great. The lounge had "packet coffee""
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Cons: "No wheelchair assistance."
Pros: "All good, nice breakfast, quiet & convenient. Current timing."
Pros: "Rang the bell for servise. Flight attendants walk past ignoring the call. After 40 mins I called one of them and ask for a cup of tea."
Cons: "Add more movies selection."
Pros: "Spacious seating."
Cons: "The seats were too old"
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Pros: "The size of the plane was big."
Cons: "They combined 2 flights and boarded people going to Bangalore and did not say anything about it. The pilot acted like the plan all along was to go to Bangalore instead of Chennai. It took us 5 1/2 hours instead of 2, and many people missed their connections. We were 3 hours late to Chennai. None of the flight attendance knew what was going on either. Terrible customer service."
Cons: "My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service"
Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."
Pros: "Much improved staff & service Improved amenities Improved aircraft Good leg space"
Cons: "Quality and combination of food Comfort of seats"
Pros: "Food is always the best but everything else is a big question mark."
Cons: "I requested water four different times during the flight from four different flight attendants and none of them have me water on a 6 hour flight. Terrible service"
Pros: "Because our flight from Thiruvananthapuram to Bangalore was late, we were worried we would not make our connecting flight. But India Airlines representatives in Bangalore met a group of five of us through the process of getting the next available flight; our baggage was brought along; we were treated very well. Thank you very much."
Cons: "We are wheel chair passengers. We are made to mend ourselves."
Pros: "The plane had top of line facilities. great experience."
Cons: "ill mannered children and the parents not caring at all. Passengers need to be more considerate especially tot he Flight crew."