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Pros: Nothing

Cons: Seating at the gate is strange. They just have people line up in any order and board them in that order. People run to form the line. Totally ridiculous. Food was awful. I have no idea what to even call the items they served. Audio jack was literally being held together with tape! Loose connection.

Pros: Crew/staff very professional,

Cons: Food and more profesional crew

Pros: Efficient, courteous and early arrival

Pros: Crew was nice and helpful. Seats were decent for economy.

Cons: Charging outlets for non phone devices.

Pros: Yes the crew are amazing.

Pros: Good check in and inflight crew service and attitude.

Cons: Poor IFE (overhead LCD screens too small and no headsets provided for sound), seat quality/pitch, no wifi, poor snack quality/type (barely edible choco cupcake)

Pros: 3 hrs delayed.

Pros: GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS.

Cons: FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS

Pros: we were on time and landed ahead of schedule.

Cons: nowhere to store our cabin luggage

Cons: The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later.

Cons: We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider

Cons: Probably beyond the control of Jetstar, but the boarding gate was changed twice, causing chaos. People at the front of the line had others cutting in front of them etc..

Pros: Everything went smoothly. No complaints. Nothing extraordinary but also no complaints. I would fly with them again.

Cons: None

Pros: The flight was very comfortable. The flight attendants were very courteous and helpful.

Pros: The airline was very cold.

Cons: I was frozen for 3.5 hours of flight.

Pros: The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it.

Cons: It was early but that was our choice!

Pros: Nothing

Cons: Everything

Cons: No beer or wine served on this international flight.

Cons: Friendlier crew

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok

Pros: MinimumService！

Cons: MinimumService！

Cons: Allow us to upgrade class

Cons: All good...your excellent button would not work...so good. Price for food a bit high. Free water would be good...

Pros: Excellent service on ground and in the air. Nothing "budget" about this budget airline.

Pros: It got me there at a reasonable price without being too uncomfortable!

Cons: Boarding was a bit of a mess (but I've seen much worse)

Pros: They didn’t weigh my carry-on at check-in. Boarding was rear-to-front. Toilets were clean.

Cons: Seat pitch quite narrow.

Pros: Crews are nice.

Cons: Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.

Pros: Every thing in the flight was excellent.

Cons: Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate.

Pros: The crew are ok. They should find jobs with other, better airlines.

Cons: Flight delayed on both legs. Delay management horrible, call centre was worse.

Pros: I have flown Malindo before and I have been happy about tbeir customer service.

Pros: Economy seats arent different from other airlines. Flight was good in general

Cons: Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help.

Pros: cabin crew very friendly and professional

Cons: Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar

Pros: This flight nothign

Cons: Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight.

Pros: YES

Cons: Toilets should never be wet.

Pros: GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS.

Cons: FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS

Pros: very nice while Landed and take off.

Cons: We did not order any foods. No suggestion.

Pros: Overall everything went well with one exception. Extra charge on baggage.

Cons: There is a weight limit on your baggage and the extra charge is extremely expensive. Make sure you read the fine print before purchasing a ticket.

Pros: MinimumService！

Cons: MinimumService！

Pros: Hindu meal from Singapore to hongkong was very good.

Pros: Crew was attentive.

Cons: The entertainment was rather limited.

Cons: Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games

Cons: The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat

Pros: - Comfortable seats - Smooth flight / takeoff and landing - Good food

Cons: Nice flight nice

Pros: everything

Cons: nothing

Pros: Comfortable seats - good entertainment

Cons: 4-5 minutes of commercials before being able to watch the movie on the plane.

Cons: The staff from check in counter assistance should be polite .

Cons: Probably beyond the control of Jetstar, but the boarding gate was changed twice, causing chaos. People at the front of the line had others cutting in front of them etc..

Pros: Everything!

Cons: Food can be included in the payment.

Pros: Smooth landing

Cons: Complimentary drink

Cons: I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!

Pros: On time

Cons: No control of children on group tour, allowed to yell and run around. Express Immigration pass not available

Pros: The people at the check-in desk.

Cons: A light snack and drinks would have been good. Even just water.

Cons: It was delayed by 15mins due to heavy rain but it was OK as everything else was on point

Pros: Head rest not comfortable. Short distance okay not long one.

Cons: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.

Pros: very nice while Landed and take off.

Cons: We did not order any foods. No suggestion.

Pros: Pilot

Cons: Boarding process Delayed flight

Pros: Overall everything went well with one exception. Extra charge on baggage.

Cons: There is a weight limit on your baggage and the extra charge is extremely expensive. Make sure you read the fine print before purchasing a ticket.