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(Return)
Airports
Origin
Singapore
S$ 370
only
S$ 370
Destination
Seoul
S$ 370
only
S$ 370
S$ 498
only
S$ 498
Thu, 17 May
SIN
ICN
17h 00m
Sun, 27 May
ICN
SIN
8h 20m
S$ 370
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 21 Mar
SIN
ICN
8h 10m
Sun, 25 Mar
ICN
SIN
8h 20m
S$ 386
Trip: 5 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 149 reviews
Boarding
7.2
Comfort
6.5
Crew
7.4
Entertainment
5.4
Food
5.8
HKT
SIN
Excellent 8.5

Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed

Delay in delivering baggage

SIN
SGN
OK 4.0

Crew was cordial, helpful and patient.

There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow.

OOL
SIN
Excellent 8.0

QUIET ZONE

FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS

SIN
SGN
Mediocre 2.0

This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again.

MFM
SIN
Excellent 10.0

They were very professional, polite and helpful

Nothing

Thu, 19 Apr
SIN
ICN
14h 45m
Thu, 26 Apr
ICN
SIN
11h 10m
S$ 427
Trip: 8 days
Overall 5.6 OK
Based on 133 reviews
Boarding
6.0
Comfort
5.6
Crew
6.7
Entertainment
4.4
Food
4.8
SGN
DAD
OK 4.3

I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.

Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.

SGN
PQC
Excellent 8.0

Flights were on time and worked well for us. Flight attendants were helpful

The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.

PXU
SGN
Good 7.0

Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either.

VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time.

HAN
REP
OK 4.0

Relatively cheap but you get what you pay for.

They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed.

HKG
SGN
Mediocre 2.0

Nothing

No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.

Sun, 11 Mar
SIN
GMP
20h 30m
Fri, 16 Mar
GMP
SIN
13h 25m
S$ 498
Trip: 5 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LAX
Excellent 10.0

flying in a B787-9

LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

TSA
TSN
Good 7.0

Goof food and service

The flight was delayed by 95 minutes, which screw up my schedule badly..

Sat, 30 Dec
SIN
ICN
15h 05m
Fri, 5 Jan
ICN
SIN
19h 20m
S$ 514
Trip: 7 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 755 reviews
Overall
7.8
Boarding
7.8
Comfort
7.7
Crew
8.2
Entertainment
6.5
Food
7.1
HAN
SYD
Excellent 10.0

Tube entry into aircraft rather than bus

SGN
HPH
Good 6.3

friendly crew. flight departed on time

no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight.

KIX
SGN
Excellent 8.0

Overall

We could not check in on line . Why? This reason made us have to waited in the long line

SYD
SGN
Excellent 9.0

Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form

Took too long (more than 1 hour in queue) to check in at Sydney

SIN
SGN
Good 6.6

I choose this flight because of late departure time

no entertainment. no wifi.

Sat, 30 Dec
SIN
GMP
26h 30m
Sun, 7 Jan
GMP
SIN
25h 00m
S$ 742
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3790 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
CDG
Mediocre 2.0

Nothing.

You left me stranded in Bali and wouldn’t rebook me. You wouldn’t give me a full refund. You made me purchase an entirely new flight with a different airline. I spent FIVE hours on hold waiting to speak with a representative. I will advise anyone I know to never fly China Airlines

CAN
YVR
Excellent 9.3

Cabin crew was wonderful and very attentive. Smooth flight with good food. 787 Dreamliner for a long haul 13 hour flight. First airline where I see the cabin crew clean the lavatories mid-flight! Overall a great experience.Would fly again.

BKK
CAN
OK 4.6

We arrived safely.

I was unable to check in online.When I mentioned this at the ticket counter the agent responded that they kept hearing that from passageners. Apparently this wasn't enough of an issue to make any changes. The plane was uncomfortable for such a long flight. Lots of movie choices, but few current choices. Flight attendants weren't that friendly.

CAN
JFK
Excellent 8.0

Very attentive and pleasant stewards in business class. Boardjbgblrocedures good.

We had to climb up stairs to get on the plane. There were elderly travelers who struggled to carry their hand luggage. No help was offered This needs to be remedied. Food also was not too palatable. Could be better Difficult to understand English of the announcements. Also when delayed in landing no announcements made br the captain though we were hovering in the air for 45 mins.

KTM
CAN
Mediocre 2.0

The movies weren't working. They served one glass of wine. The stewardesses didn't seem to be interested in any issues.

Wed, 21 Mar
SIN
ICN
8h 10m
Sun, 25 Mar
ICN
SIN
8h 20m
S$ 388
Trip: 5 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 149 reviews
Boarding
7.2
Comfort
6.5
Crew
7.4
Entertainment
5.4
Food
5.8
MEL
SIN
Good 7.6

I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!

SYD
SIN
OK 4.0

Good value. Some leg room in Biz.

Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap.

SIN
SGN
Mediocre 2.0

This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again.

ATH
SIN
OK 4.0

I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!

HKT
SIN
Excellent 8.5

Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed

Delay in delivering baggage

Mon, 9 Apr
SIN
ICN
15h 20m
Thu, 19 Apr
ICN
SIN
11h 10m
S$ 397
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 13 May
SIN
ICN
12h 55m
Thu, 17 May
ICN
SIN
11h 10m
S$ 399
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 8 Jun
SIN
ICN
13h 35m
Fri, 15 Jun
ICN
SIN
11h 10m
S$ 444
Trip: 8 days
Overall 5.6 OK
Based on 133 reviews
Boarding
6.0
Comfort
5.6
Crew
6.7
Entertainment
4.4
Food
4.8
HKG
SGN
Mediocre 2.0

Nothing

No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.

SGN
HAN
Mediocre 2.0

Nothing

HAN
ICN
Mediocre 3.0

Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website

SGN
PQC
Excellent 8.0

Flights were on time and worked well for us. Flight attendants were helpful

The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.

REP
HAN
Good 6.0

The plane got me to my destination

1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date

Fri, 9 Mar
SIN
ICN
8h 10m
Fri, 16 Mar
ICN
SIN
8h 35m
S$ 404
Trip: 7 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 149 reviews
Boarding
7.2
Comfort
6.5
Crew
7.4
Entertainment
5.4
Food
5.8
SYD
SIN
OK 4.0

Good value. Some leg room in Biz.

Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap.

MFM
SIN
Excellent 10.0

They were very professional, polite and helpful

Nothing

SGN
SIN
OK 5.6

Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold

ATH
SIN
OK 4.0

I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!

MEL
SIN
Good 7.6

I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!

Wed, 21 Feb
SIN
GMP
14h 55m
Mon, 26 Feb
GMP
SIN
12h 05m
S$ 895
Trip: 6 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2986 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
NRT
ORD
Excellent 10.0

Ms Yoshinaga went out of her way to make sure everything was smooth for my experience.

NRT
SAN
Excellent 8.0

I wasn't able to pre-select my seat.

HND
SFO
Excellent 8.6

They give a lot of food and the 12 hour flight was comfortable

Limited selection for entertainment

ORD
MDT
Excellent 10.0

The high level of service and attentiveness

KIX
LAX
Excellent 9.0

Able to accommodate many dietary requirements and friendly crew

Mon, 26 Feb
SIN
ICN
11h 10m
Wed, 7 Mar
ICN
SIN
11h 15m
S$ 405
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 9 Apr
SIN
GMP
11h 50m
Thu, 19 Apr
GMP
SIN
13h 30m
S$ 498
Trip: 11 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LAX
Excellent 10.0

flying in a B787-9

LAX
PEK
OK 5.0

Delayed flights, missed connections, lost luggage

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
HFE
OK 4.3

Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin.

LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

Thu, 11 Jan
SIN
ICN
23h 20m
Sun, 21 Jan
ICN
SIN
29h 35m
S$ 516
Trip: 11 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 755 reviews
Overall
7.8
Boarding
7.8
Comfort
7.7
Crew
8.2
Entertainment
6.5
Food
7.1
SGN
SIN
Good 7.0

food, crew is nice. plane is ok too

no entertainment. no wifi

SYD
SGN
Excellent 9.0

Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form

Took too long (more than 1 hour in queue) to check in at Sydney

PEK
HAN
OK 5.3

In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass.

SIN
SGN
Good 6.6

I choose this flight because of late departure time

no entertainment. no wifi.

SGN
HAN
Excellent 8.6

Entertainment system wasn't switched on immediately after take off and safety demos

Mon, 18 Jun
SIN
ICN
17h 00m
Sun, 24 Jun
ICN
SIN
8h 20m
S$ 412
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 13 May
SIN
GMP
21h 25m
Thu, 17 May
GMP
SIN
13h 30m
S$ 500
Trip: 5 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

TSA
TSN
Good 7.0

Goof food and service

The flight was delayed by 95 minutes, which screw up my schedule badly..

LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

PEK
LAX
Excellent 10.0

flying in a B787-9

Fri, 25 May
SIN
GMP
11h 50m
Sat, 2 Jun
GMP
SIN
13h 30m
S$ 500
Trip: 9 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

LAX
PEK
OK 5.0

Delayed flights, missed connections, lost luggage

LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

Tue, 3 Apr
SIN
ICN
17h 00m
Fri, 13 Apr
ICN
SIN
11h 10m
S$ 415
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 8 Jun
SIN
GMP
11h 50m
Sat, 16 Jun
GMP
SIN
22h 05m
S$ 500
Trip: 9 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

TSA
TSN
Good 7.0

Goof food and service

The flight was delayed by 95 minutes, which screw up my schedule badly..

LAX
PEK
OK 5.0

Delayed flights, missed connections, lost luggage

*
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