The crew at the check-in counter was super-helpful and exceptionally kind.
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Cons: "Breakfast could have been better"
Pros: "Crew took great care of us."
Cons: "No complaints."
Cons: "Connection time at Narita is too long"
Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Cons: "Boarding in New York could have been better organized"
Pros: "Crew members are extremely friendly and the seat has more leg room."
Cons: "in flight entertainment can add more movie and TV shows."
Cons: "Air on the plane was stuffy"
Cons: "Check in and apps stuck in 80'"
Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Pros: "The flight crew"
Cons: "More space"
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Excellent service - delicious meals"
Pros: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Cons: "Everything was great!"
Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."
Pros: "Entertainment options were good"
Cons: "Food was mediocre and long waits for restroom"
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Pros: "Great service! Also, the food and beer that came with my flight was awesome."
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Pros: "Comfort seat, decent food, polite service"
Pros: "They were super considerate the entire flight."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Love Jan service!!!"
Pros: "Excellent customer service!"
Pros: "Attention given to each passenger by flight crew."
Pros: "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
Pros: "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
Cons: "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."
Pros: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."
There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle.
Cons: "There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question."
Pros: "Quick boarding and was on time. Crew were attentive and kind"
Cons: "14 hrs is still a long flight and the movie selections were just OK"
Pros: "One of the crew members likes to rush passengers which was unnecessary. They need to give people time to get situated. First time I saw a crew member exhibit an impatient behavior. Even when she is serving she has that rush manner. Not good. Unprofessional! I wish I can remember her Korean name. I don’t think she likes her job. The other ladies were courteous except her! ( Seoul to Jfk NY trip)."
Cons: "Food selection was very mediocre . The beef was hard to chew. The scrimp pasta had 3 pieces of tiny shrimp and all pasta. Will not recommended this airline or fly with this aircraft. Should have stayed with Cathay Pacific."
Pros: "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
Pros: "Crew were kind and always checking on passengers."
Cons: "Need more entertainment options."
Pros: "Charming and respectful crew"
Cons: "Everything's ok"
Pros: "On time, smooth landing."
Cons: "Food was so-so, a little too salty."
Cons: "Food could be better."
Pros: "Good leg room, nice food, and friendly professional staff."
Cons: "Boarding process was chaotic."
Cons: "I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all."
Pros: "The seat aircond cooling"
Cons: "Food..should have local halal foods for muslims"
Pros: "Efficient check 8n process and great on board entertainment options."
Cons: "one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time."
Pros: "I love how they give importance to parents traveling with little kids."
Cons: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Pros: "I like that they did not bother me when I fell asleep while they were serving the food."
Cons: "I did not like that they ran out of the food that I would have preferred to eat."
Pros: "Flight details"
Cons: "Due to weather we missed connecting flight. Just Fly and Asiana Air would not help us with switching flights. They said the other flights the next day had ‘wait lists’ and said it’s best we just cancel the trip. After doing so, we saw both flights out the next day with ‘wait lists’ online for purchase at an extremely high rate. Never booking through them again."
Pros: "Business class seats are a lot more comfortable than earlier versions."
Pros: "I love the friendly service of the crew and how they always bend over backwards for u all the time."
Cons: "Needs more cushion on the seats."
Pros: "Crew very friendly. Check in very fast"
Cons: "Food was disappointing. Lounge in Manila was dirty"
Pros: "The crew was nice and friendly. The flight was on time"
Cons: "The boarding is always disorganized. I didn't eat the food because it didn't appeal to me. The seat was lumpy and really compact."
Pros: "Not much. Plane was almost on time."
Cons: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Pros: "The seat quite comfy compared to other airline."
Cons: "Entertainment. Nothing for each use. Bored."
Cons: "Delaying without notice and luggage lost"
Pros: "Great meals and service."
Pros: "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
Cons: "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"
Pros: "Food and flight crew"
Pros: "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
Cons: "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
Pros: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Cons: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Pros: "When checking in, the agent upgraded me to an exit row for free, which Asiana sells as a "preferred" seat. The legroom was phenomenal and the seat next to me remained empty. I was in the first row of the economy cabin, so I was the first to get served during the meal time and the first to have the trash collected. The seat was comfortable and had ample padding, even though the armrests could not move due to being in the exit row."
Cons: "When boarding, there is just one huge line with the entire flight lined up. Myself and a few other passengers just waited around the gate area until final call and then boarded, avoiding having to stand in the line that stretched to the next gate. The aircraft was an non-refurbished A330, featuring the old TV screens that showed entertainment in a loop. Good enough for a 2 hour flight, but any longer and AVOD would have been nice. Flight was delayed for 1 hour, we landed 1 hour late, but I still had enough time to make my connection."
Pros: "More space"
Cons: "Food should be better , not all passengers are Korean so food shd be of different kinds."
Pros: "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
Cons: "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
Pros: "Good attention"
Cons: "The flight from Korea to San Francisco was so late more than 2 hours"
Cons: "I missed the flight LAX to Manila due to confusing departure time. May 31 Wednesday at 12:20 AM indicated in the ticket is actually one day before May 31; i.e., the passenger should be 3 hours before the flight on May 30 Tuesday around midnight. I clarified with Webjet (India) representative who explained that I go to the airport on Wednesday. Asiana should have used military time; thus 12:20am should be 00:20 Hr. to avoid confusion. Asiana penalty for "no show" was USD511 and earliest available flight was 4 days after May 31. I took another airline to go to Manila. I missed my hotel and all other appointments because of the misleading Asiana flight information. It was a big mess for me!!!"
Pros: "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
Cons: "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."
Pros: "Flight quality was good"
Cons: "The return flight had delays."
Pros: "Being 6'3" have trouble with leg room but happily surprised I had more leg room than alot of US Air lines."
Pros: "Flight attendants are great. always trying to help , with a smile while doing so."
Cons: "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
Cons: "Plane was far too old. No in-flight entertainment. food mediocre. no battery charger USB plug"
Pros: "Crew, food, all was good."
Cons: "When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments."
Cons: "There was no obvious way to request a special meal using the AsianaAirlines website."
Pros: "The crew was nice & helpful. Seats were roomy. Washroom was kept clean."
Cons: "A larger selection of movies and t.v. shows would have been better."
Pros: "Flying with a partner, the two seater in economy was comfortable, good leg space, reasonable food , good service."
Pros: "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
Cons: "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
Pros: "The staff was nice and accommodating which is a big plus and the food was pretty good too."
Pros: "free seating in the emergency row was nice. the sick lady next to me should never have been in that same row however. the food was marginal, I don't do Korean at all. I actually call it bait..."
Cons: "booking at a web site the problem. Asiania landed in seattle ahead of schedule. I still missed my connection. the fact I had flight insurance just meant I could go after the taxi fare home due to this missed connection and then wait a year for the money back. seattle as well as Vancouver BC are both terrible entry points to the USA. I slept on the Vancouver airport floor last year. this trip it was very close to sleeping in seattle because immigration and customs take so long, then require going back thru security at a 2 check point choke hold in the basement of the seattle international section. next trip I think I will take a boat."
Pros: "There were toiletries available so you did not have to grab from the stowaway"
Cons: "I asked for a non beef option and they served me both beef AND pork. When I asked for a snack instead they said they did not have any and when I requested anything so I would not be going 8+ hours without food they did not bat an eyelash. The attendants were accommodating for their Korean passengers and passed RIGHT by. So incredibly unacceptable."
Pros: "It was a wonderful flight. Crew was very friendly"
Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
Pros: "comfortable flight"
Cons: "TV options and headphones"
Cons: "Entertainment system is way too old"
Pros: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Cons: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
Cons: "The aircon was not cold enough"
Cons: "Services can be better"
Cons: "Everything was outstanding"
Pros: "Comfortable seat, good entertainment options"
Pros: "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Cons: "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"
Pros: "Entertainment was good."
Cons: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"
Pros: "New plane, nice. Entertainment system is good but limited selection"
Cons: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Pros: "Ok plane, food was fine too"
Cons: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Pros: "Efficient and friendly staff."
Cons: "Bad choice of in-flight entertainment."
Pros: "Showing the Thai ways."
Cons: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
Pros: "Food ok"
Cons: "Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)"
Pros: "Food served is nice especially the croissants"
Pros: "The movie"
Cons: "Late again byt not much"
Pros: "Friendly staff."
Cons: "Seat is too narrow and the recline is not ergonomically designed, i.e., uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Cons: "Customer service was great !"
Cons: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Cons: "Air Canada cancelled the original flight and rescheduled it for one day later. This was an obvious problem since it affected other travel plans. Air Canada customer service was very poor. First agent was unhelpful, second agent better. Overall it was a pain to finally get another flight for the original day."
Pros: "Staff were very nice"
Cons: "Food, seat, timing, Etc"
Cons: "The entertainnent system never worked, even after rebboting"
Pros: "Good food, friendly crew"
Cons: "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."
Pros: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Cons: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Pros: "Everything was ok"
Pros: "We didn’t crash!"
Cons: "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."
Pros: "Although it’s a short one hour flight, a light snack was served."
Cons: "No announcement for boarding, people just line up to be boarded."
Pros: "on flight entertainment made the long flight easier to deal with"
Cons: "nothing everything was perfect"
Cons: "Bad onboard service"
Cons: "3X3X3 plane configuration is my least favorite."
Cons: "3 hour delay made it difficult to be thrilled about anything"
Cons: "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
Cons: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Pros: "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
Pros: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight."
Cons: "The food was OK, but there should be some snack for awaken passengers."
Pros: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Cons: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Cons: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."
Pros: "Great flight attendants."
Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Pros: "I liked that there was Food service even though the flight was short."
Cons: "There was Lots of turbulence. The Entertainment system wasn't working well"
Pros: "Large terminal was not packed, no rush to board but still left on time. Cabin was fairly empty at the back of the A380, so lots of space to stretch out. Frequent food and beverage service."
Cons: "Window seats are a bit further back from the window in an A380."
Pros: "Courteous staff, on-time, good food and service"
Cons: "Very noisy in the cabin with babies crying and men snoring"
Pros: "The leg room"
Cons: "Boarding process"
Pros: "Flight was short"
Cons: "Seats are very tight if you are over 5’6"
Pros: "Crew were good"
Cons: "Flight was late."
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "It was a good flight"
Cons: "The long delay......"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "The flight was delayed for over 30 mins."
Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Cons: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Pros: "i did not see any entertainment."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Cons: "Temperature in cabin too warm on outgoing flight"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Cons: "It was moving a lot!!! :\"
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Cons: "I had lost my luggage from Singapore to Maldives’s airport"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Pros: "On time. Service on board simple. Crews are friendly"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Cons: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "Early baggage check and fast boarding. The flight was on time, too."
Cons: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Pros: "Not Satisfied"
Cons: "Need improvements"
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Cons: "Seats that recline and quieter announcements especially the game"
Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
Cons: "The luggage took ONE HOUR to come out after the flight!!!"
Cons: "Improve on the congestion of DVO"
Cons: "They should improve tge delayed flight"
Pros: "The crew"
Cons: "I bought a front row seat only to be told that I would be the last to board"
Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"
Pros: "I liked that everything was fast and easy with no issues"
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Cons: "customer service"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Pros: "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Cons: "It was almost 3 hours delayed."
Pros: "cabin crew was excellent, very friendly!"
Cons: "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Pros: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Cons: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Pros: "Good flight"
Cons: "Landing not so smooth"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Cons: "Flight time was changed from Sunday 6pm to Monday 4am! No space between rows on the flight to Singapore, EXTREMELY incomfortable!"
Pros: "The view from the plane was ok. The seats were comfortable."
Cons: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
Pros: "Nice comfortable seats, friendly staff."
Cons: "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
Cons: "Seats are uncomfortable"
Cons: "Its a shame—Singapore is a first-class city and its people are beautiful; except for one zealous person who made it her goal to ruin Singapore. Cebu Pacific (MNL) required our umbrella to be checked-in without incurring additional expense since it does not make sense to charge us because the umbrella price is way less than the shipping cost. However, Cebu Pacific (SGN) Counter Supervisor was rigid and unprofessional; she wouldn’t listen to reasons and logic. She said that this is SGN and not MNL and therefore, its totally different. She was correct because we were able to go home and security did not say anything about our umbrella. Basically, we do not have to check-in our umbrella in the first place. But the Supervisor was adamant and combative regarding our umbrella. We told her we’ll just throw it in the trash can instead of shipping it."
Cons: "Check-in, baggage allowance - virtually none, snacks drinks none, will never use again"
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"
Pros: "Staff were friendly"
Cons: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
Pros: "Didnt like anything"
Cons: "Changed the time of my flight twice. But still late."
Pros: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Cons: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Pros: "Accommodating gate agent. Flight was on time"
Cons: "During flight, it's quite shaky."
Cons: "One of the tightest legroom. Said they were giving out sim cards but never got one even after asking for one. It was ok that we didn't get one but not ok that 2 crew members said they will get us one and never did. If you don't have it, just honestly say you don't have enough. Or just don't offer it in the first place!! No drinks... not even a glass of water without having you pay for it."
Pros: "All was great"
Cons: "a bit of a delay"
Cons: "They did not serve water for free.I was very thirsty and dehydrated within the four hrs and 20 minute flight. There's no tv, there were no entertainment at all. We boarded 40 minutes late. The weather was sunny out, there should not be any reason for the flight to be in a delay."
Cons: "In addition to lack of communication of any updates from the staff"