It’s THE worst international flying experience I have had. I will avoid this airline.
Pros: "Quick and easy boarding and very friendly crew"
Cons: "Nothing really. For a no-frills flight, it was a great value"
Pros: "Smooth boarding"
Cons: "Leg room"
Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "good budget airline."
Cons: "seats are very close, legroom is uncomfortable"
Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"
Pros: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Cons: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Pros: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Cons: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"
Pros: "On time and very friendly helpful staff. Especially ground crew"
Pros: "we arrived almost half hour ahead of schedule"
Cons: "Unable to use airasia app for e-boarding"
Pros: "Personnel very young and friendly - they seem to enjoy their job!"
Cons: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Pros: "Efficient boarding....took off early in both directions!"
Pros: "Everything was great"
Cons: "The head stewardess pronounced a few words wrong"
Cons: "Aircraft arrived slightly late"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Cons: "They make you pay for water...WATER"
Pros: "The aircraf was brand new"
Cons: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Cons: "constant flight delays"
Pros: "Crew was professional, relatively quick boarding"
Cons: "BAGGAGE FEES were OUTRAGEOUS!!"
Cons: "Late flight, not enough announcements"
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Cons: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Cons: "Flight was delayed."
Cons: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Cons: "Everything also must charge, the worst one is even you pay them money they still want to charge extra, seat is the smallest among all airline."
Pros: "Flights were on time."
Cons: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Cons: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
Pros: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Cons: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."