Pros: "The crew and the selection of movies"
Cons: "The food"
Pros: "Best Airline and services"
Cons: "Best Airline and services"
Pros: "Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average."
Cons: "Plane had an awful smell upon entry. This was on both legs of the journey."
Cons: "Need better training."
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Pros: "Crew was excellent as always with the Sri Lankan hospitality."
Cons: "It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating."
Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Pros: "Had more room than on BA flight to London"
Cons: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Crew was that much friendly."
Cons: "Not mine type food (just a suggestion please to have sri lankan varities)"
Pros: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Cons: "Seat was crazy small! Couldn't even cross my legs."
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."
Cons: "The service. The worst I have seen."
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Pros: "The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them."
Cons: "There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough."
Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Pros: "Great service and friendly people"
Cons: "The plane was late"
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort and the in flight entertainment with a good choice of movies and entertainment."
Pros: "Crew are very polite. Fast response."
Cons: "Entertainment for movies no so much update."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Pros: "This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives."
Cons: "I had no dislikes in this trip in particular."
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Pros: "Staff were very professional and courteous"
Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Cons: "ground staff was unable to provide information about the delay"
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "It was on time, good collection of movies."
Cons: "The menu was not good."
Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Pros: "Comfortable flight; good seats, good service by attendants."
Cons: "Rude passengers who ignored the rules."
Pros: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"
Pros: "On time arrival. Personal entertainment system. Meal included. Everytging for a 3h flight. Amazing."
Cons: "One hour flight delayed by 2 hrs"
Pros: "Cleanliness in cabin was very poor and food quality was extremely poor."
Cons: "Cleanliness in cabin was very poor and food quality was extremely poor."
It’s THE worst international flying experience I have had. I will avoid this airline.
Pros: "Quick and easy boarding and very friendly crew"
Cons: "Nothing really. For a no-frills flight, it was a great value"
Pros: "Smooth boarding"
Cons: "Leg room"
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "Everything was good ..."
Cons: "... we were just a little bit delayed."
Pros: "Very good for the price I paid"
Cons: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"
Pros: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Cons: "Had to ask someone in terminal about getting our connecting flight"
Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."
Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"
Pros: "On time both times. Ground staff especially very friendly."
Cons: "Nothing we didn’t really not like"
Pros: "On time and very friendly helpful staff. Especially ground crew"
Pros: "we arrived almost half hour ahead of schedule"
Pros: "Ease of checking in -- and getting to the gate."
Pros: "Good music Took off EARLY and landed EARLY"
Cons: "Sprayed the cabin with bug spray"
Pros: "Efficient boarding....took off early in both directions!"
Cons: "Aircraft arrived slightly late"
Pros: "convenient times"
Cons: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Pros: "fast and easy"
Cons: "seat comfort and leg room plus they charge for everything extra"
Cons: "constant flight delays"
Cons: "Late flight, not enough announcements"
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Cons: "Delay delay"
Cons: "Flight was delayed."
Pros: "Cabin crew ok Check in online nice E-boarding pass nice"
Cons: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
Cons: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Pros: "Value for money. Excellent service. On time arrival."
Cons: "It was one hour late"
Pros: "New aircraft A320-200 NEO"
Cons: "Flight delay without information. Delay almost 1:45hrs."
Cons: "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
Pros: "We had 30 minutes delay for a passenger to clear the immigration issue."
Cons: "Nothing special."
Pros: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Cons: "- delays can be traumatic for later flights in the day"
Pros: "No frills."
Cons: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Cons: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Pros: "On time flight. Pleasant attendants"