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Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"

Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."

Cons: "Food"

Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."

Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"

Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."

Pros: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Cons: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."

Pros: "Everyrhing"
Cons: "Everything was fine."

Pros: "Everything"
Cons: "N/A"

Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"

Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"

Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"

Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"

Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Pros: "Great service."
Cons: "Disinfectant smell."

Pros: "Excellent crew"
Cons: "My seat was very hard"

Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"

Cons: "The desserts. The bun."

Cons: "Outdated Cabin Fit Out"

Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."

Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."

Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."

Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."

Pros: "Liked the service"
Cons: "Nothing special."

Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"

Pros: "Was very old plane but was good"
Cons: "Food and crew was well"

Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."

Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"

Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"

Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Pros: "Service"
Cons: "Old planes and screens."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pros: "No fuss flight but lacking that something extra"

Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."

Cons: "cramped uncomfortable seats freezing cold"

Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Pros: "got us there, efficient and effective crew."

Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."

Pros: "Movie selection, very helpful crew and good quality food."
Cons: "Nothing!"

Pros: "The crew was excellent, especially the stewardesses."
Cons: "Their wifi service is ridiculously expensive $32 and it doesn't work."

Pros: "Nothing"
Cons: "No delays"

Cons: "Flight delayed."

Cons: "Everything"

Cons: "N"

Pros: "The leg room"
Cons: "Boarding process"

Pros: "Scoot in silence"

Pros: "Flight was short"
Cons: "Seats are very tight if you are over 5’6"

Pros: "Amazig Airplane"

Pros: "Crew were good"
Cons: "Flight was late."

Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."

Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."

Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"

Cons: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"

Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."

Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."

Pros: "Clean"
Cons: "I am not sure why they were delayed."

Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"

Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"

Pros: "It was a good flight"
Cons: "The long delay......"

Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"

Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."

Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."

Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"

Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."

Pros: "on time and departed early"
Cons: "none. is budget airline"

Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "n/a"

Cons: "The flight was delayed for over 30 mins."

Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"

Pros: "Nothing"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."

Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."

Cons: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"

Pros: "i did not see any entertainment."

Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."

Cons: "Temperature in cabin too warm on outgoing flight"

Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"

Cons: "It was moving a lot!!! :\"

Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"

Pros: "Boarding"
Cons: "Confort"

Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"

Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."

Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"

Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."

Cons: "I had lost my luggage from Singapore to Maldives’s airport"

Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"

Pros: "On time. Service on board simple. Crews are friendly"

Pros: "Nothing"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."

Pros: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Cons: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."

Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."

Pros: "Early baggage check and fast boarding. The flight was on time, too."
Cons: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."

Pros: "crew followed covid-19 protocol very well"

Pros: "Not much"
Cons: "The check in, the ticket agent the service at baggage window the fact they over charge me for baggage the attitude and unwillingness to help or answer questions will never fly this airline again"

Pros: "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."

Pros: "Crew were friendly, flight was on time"
Cons: "They forgot one of my meals."

Pros: "got front row seating due to being tall."
Cons: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"

Pros: "Again, it's good for a budget airline."
Cons: "More legroom"

Pros: "Quick security, on time"
Cons: "The seats were really tight, no drink was offered and no entertainment"

Pros: "Cabin Crew are helpful and friendly"
Cons: "Airasia always delay"

Pros: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
Cons: "Squeezy legroom."

Pros: "On time, well organized, timely service."
Cons: "Seats are big congested. But pushback makes up for it."

Pros: "Nothing"
Cons: "Seat are to narrow"

Pros: "Punctual and smooth."
Cons: "Too little leg room."

Pros: "Small plane with no complementary food, snacks or drinks. Didn’t mine since it was a short flight."

Pros: "Nice airplane for a decent price. One of the best low cost airlines"

Pros: "Boarding time was accurate ."
Cons: "One of the crew member was very hard and never smile at all, and not polite also."

Pros: "One go crew members was very roude and her face very hard , never smile at all."

Pros: "Hot seat was roomy."
Cons: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."

Cons: "............,.....................................h"

Pros: "Nothing the staff was rude... be very aware they charge you less for your plane tickets then try to make all their money up on luggage weight and fees. If you are carrying more then a back pack or small carry on get ready to pay more. They charge you as much for the weight of your bags as they do the price of your tickets... that's how they make there money it's such a scam."
Cons: "Scam airline... over charge you on weight fees... do yourself a favor and fly another airline if you can even if you pay more up front in the end you'll save money because air Asia will try to add on extra fees for any and everything they can especially if your a foreigner..."

Pros: "The plane didn't crash"
Cons: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."

Pros: "N/A"
Cons: "Everything the worst experience I ever had and will not be flying with AirAsia again"

Pros: "Boarding was quick and no issues with staff"
Cons: "Seats are jammed together so close unless you are under 5'5" there is no room at all. Not to mention they fill the pockets with 6 huge magazines. I'm 6' tall and I got the last seat on the plane; the seat doesn't recline at all so when people in front of me reclined their seat I had even less space. I can't say I will ever fly this airline again. It's very disappointing that there is no comfort at all in a seat. My legs were cramped and I couldn't even stretch them under the seat because my knees were jammed into the seat in front of me. In two hours my legs were totally numb."

Pros: "They heard you on like some of the other Asian-based airlines."
Cons: "No TV screens. No food or drink."

Cons: "For tall people - there isn't very much leg space, but this was OK for a short flight"

Cons: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."

Pros: "We were connecting and the connecting flight was late and the CSR held the plane just for us."
Cons: "Once on board the crew was horrible. Because of the problem, some other groups of people decided to take our seats to spread out. So I just took the seats immediately available to us that were open. The flight attendant decided to check our boarding pass to see if we were in the right seat, and of course we were not (because the other people decided to take our seats as we were the last to board). I figured this was just fine. We even paid extra for the assigned seats but for the sake of getting the flight going due to our tight connection, we took the nearest available seats. Unfortunately, a group of 6 people had to take 5 minutes to rearrange the seats because the flight attendant "insisted" we take the seats on our boarding pass. It would have been much easier if the crew would have just let us take the seats that were available instead of trying to rearrange the other group."

Pros: "Food was excellent and price for food was reasonable"

Pros: "Relatively on time"
Cons: "No food. Small seats. Late boarding"

Pros: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."

Pros: "Very attentive crew, good food, on time arrival."

Pros: "nothing"
Cons: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."

Pros: "Seats were okay."
Cons: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."

Pros: "Charged for water."
Cons: "They charged for water"

Cons: "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."

Pros: "Speedy boarding process."
Cons: "Tried to pay for checked bags online 4 times and my payment was denied every time. Was then charged 1800 baht ($50) at ticket counter to check two medium sized bags. When I told the representative this, she only said that I needed to call customer service (no number provided) to complain. Staff on flight skipped over several rows, including mine, during beverage service. Despite being one of the priciest airlines I flew domestically within Thailand, they charged for everything. And not Thai prices. Will do everything in my power to avoid flying with Air Asia again."

Pros: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."

Cons: "This airlines is the worst! It's the Spirit airline of Asia"

Pros: "Nothing. Will never, ever, ever fly them again."
Cons: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."

Cons: "No leg room, service was not good, staff was unfriendly. Extra baggage was very expensive"

Pros: "Very late flight with no explanation. Boarding was crazy. Free for all."

Pros: "The flight itself was not bad."
Cons: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."

Pros: "I got to the airport with my wife and when I checked our two average sized suitcases I was told it would cost an additional 6000 baht - even though I had already paid for one suitcase per ticket. The check in person was helpful but I couldn't find my proof of payment so my wife and I spent some frantic minutes pulling weight out of our bags and into our carry on finally getting the price down to 3800 baht. I've since found my proof of payment and hope that Air Asia will reimburse me but the whole exercise sucked hugely."

Cons: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."

Pros: "The crew was very nice"
Cons: "The airline itself I would not travel again. It is ridiculous to only allow a bag of 30lbs. That is not realistic when tourists are traveling. Especially if they have bought memorabilia"

Pros: "Nothing. Very cramped seating and no free drinks (including water)."
Cons: "This was a bad way to fly. I will never recommend this airline."

Pros: "Friendly staff"
Cons: "Delay and big check in lines with no priority for people whose flight was coming up soon"

Cons: "There was a sick passenger on board and the entire flight crew attended to him. No food or drinks were served, and no attention was paid to any other passengers."

Cons: "Service was very poor Not helpful at all Will never fly again on airasia"

Cons: "I made online check-in, paying the bags and seats in advance (additional total HKD 544 for two person). However I missed the check-in for bags with 5 minutes. They refused to take the bags and told us, we can get on the plane without bags if we want. They did not show us any solution so we missed the plane and have to buy ticket for the next day for almost the same price. For that plane they accepted the payment for bags but refused to give the priority seats which I have payed for the plane that I did not board. Be aware that they do everything to charge you extra money!!!"

Pros: "Make sure you pay for checked in luggage online and not at the airport. The price difference is quite a bit."
Cons: "Expensive fees for checking in luggage"

Cons: "Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just"

Pros: "Crew were kindly , seats very comfortable"
Cons: "Everything was veey good"

Pros: "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."

Pros: "I am sorry to say the first airline that I would not like for the service."

Cons: "The staff from check in counter assistance should be polite ."

Pros: "Quick boarding, pleasant staff"
Cons: "Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter."

Pros: "I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect! I feel so happy and comfortable"

Cons: "Was not able to board as the flight was overbooked"

Pros: "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"

Pros: "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
Cons: "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."

Pros: "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
Cons: "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."

Cons: "No"

Pros: "Price was great"

Pros: "Crew was friendly and smiling throughout the trip."
Cons: "The flight was delayed for one hour because the plane arrived late, but there was no notice about it, or any type of announcement about the delay"

Pros: "750pm flight. Hope they add mor late night flight."
Cons: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."

Cons: "My itinerary said that I would be served dinner and I was not given anything, not even a bottle of water. I was also not impressed with the seats, they were very small."

Pros: "Nothing"
Cons: "Staff was rude again, there is no room, they made us remove our ear buds for landing. You have no bag room in the back because the crew uses them instead. Won’t be using them again if I can avoid it"

Pros: "Fast Check In and Boarding."
Cons: "Totally no services for the passenger and seats are not comfortable."

Pros: "Fast boarding and unboarding"
Cons: "My knees and back are broken"

Pros: "Cheerful cabin crew"
Cons: "Not much legroom"

Cons: "At least offer your customers some water wow"

Pros: "The plane had wings"
Cons: "They decided to combine the flight with 3 other flights and delayed the flight by 3 hours. They did not tell us any of this until we had already checked in. An email or text update would have been nice so we could have notbwaisted 3 hours waiting at the airport."

Pros: "Board on time ."
Cons: "Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass ."

Pros: "Easy boarding and relatively smooth flight"
Cons: "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."

Cons: "Flight was delayed. Didn't do much to make us feel better about it. Could've gave us a free meal because if they told me about the delay, i might've eaten something."

Pros: "Nothing"
Cons: "First they charged me almost $75 for the baggage fee, which for an international flight should be included. But I get it and happily paid that Now, they gave me a boarding pass from Bali to Singapore only, I thought, I would get the boarding pass of my onward journey at the gate in singapore. When I arrived at the gate, they asked me to go to a different area and get a boarding pass. Ok, i am still fine, so I ran to this are and reached at 1:45 PM ie 55 min before my departure time of 2:40 PM. Tye lady “Ms Nurul Aisha”, instead of helping me, started pointing fingers and saying its my fault and wated 15 mins in arguments and then she called the gate and wasted another 15 min in Chit Chat. Funally she said, its too late and you have to buy a new ticket! Is this a joke, in my knowledge this is a fraud and they should be held accountable. As I type this, i am stuck at Singapore airport, my hotel paymennt for today in Phuket (nearlly $800 is wasted) as I cant reach there now today and in addition, i would have to buy a new ticket. This is the worst airline and customer service, instead of helping me there lady said “Your are arrogant”, “Its your fault” etc etc"

Pros: "On time, nice service, safe arrival"
Cons: "On board food relatively expensive"

Pros: "Cheap ticket pricing. Slightly cheaper."
Cons: "Food add-on is extremely expensive. Ridiculous!"

Pros: "not too much"
Cons: "one checked bag for an international flight is extra. I flew on JetStar airlines from Singapore to Manila I made a purchase $35 body spray with in the airport in Tokyo. I was told before boarding my JetStar flight that I could not keep my gifts because of the size of the bottles. I do not believe that this is fair due to the fact that I connected directly from Tokyo to Singapore. When I purchased the gifts in Tokyo I was allowed to board the flight. Is it anyway possible that I can resolve this issue?"

Pros: "I wish jet star airline fix my suitcase wheel and stitch the ripped the top of the material"
Cons: "Poor luggage handling charge me 60 Australian dollar"

Pros: "On time"
Cons: "No food or drink offered on flight"

Cons: "I had only one baggageto check in and was forced to pay 30 min before the boarding time."

Pros: "All"
Cons: "Nothing"

Pros: "I'm quite upset to be informed by the airline that going to Taiwan requires minimum 6 months expiry date. When I purchased the airticket it was also not stated. In the end I have no choice but to postponed my flight until I get my passport renewed."
Cons: "The website did not informed me anything regarding my entry to Taiwan required my passport to have at least 6months minimum expiry date"

Cons: "Just a glass of water would be so nice....but how can you lock someone in a metal tube for 2 hours or more and not give them a glass of water if needed....and to have to pay such a big price for a bottle of water is cruel.....we are talking water!!"

Pros: "I had to postpone my flight and I couldn't make it so I canceled my flight and I didn't get the money back."

Pros: "Easy transfer. Was late on first flight but luckily didn't miss the second one."
Cons: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd."

Cons: "Had no idea about the baggage charges. Kayak failed to mention. I will never book on them again."

Pros: "Nothing"
Cons: "The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?"

Pros: "On time. Nice crew"
Cons: "Crowded seats. Not enough legroom. Paying extra for"

Pros: "Low prices"
Cons: "Seats are too close together for westerners to fit comfortably... heaven help any pacific islanders!"

Pros: "no food and drink available in your flight infact water is also no provided so bad very bad experience"
Cons: "no food and drink available in your flight infact water is also no provided so bad very bad experience"

Cons: "same as above"

Pros: "Crew were very friendly and overall was an enjoyable flight"
Cons: "Boarding gates changing were quite a hassle however that's life"

Cons: "They doubled my flight cost with one checked bag, served no complimentary food or drink, and couldn't speak English. They also didn't give me an immigration form which delayed me and caused problems at the airport. Chairs uncomfortable, overhead announcements unintelligible, no entertainment available whatsoever even if you're willing to pay, pretty bad overall."

Pros: "Everything about the flight was fine"
Cons: "Wasnt sure how much luggage i would have until the day of travel and found the paying at check in quite alot more expensive than paying online"

Pros: "Fairly cheap, but there are other nearly as cheap flights."
Cons: "Nickel and diming to death. My reservation was put on hold as I did not pay for checked baggage. If you have to pay, just charge it upfront. Don't hold my booking ransom for it!"

Cons: "You are booking but cancellation or communication system is not there You are all cheaters"

Pros: "That I was able to have 3 other traveling passengers seated together which was nice."
Cons: "Meals purchased on board should be able to use credit card payment. Not everyone has the right currency. I saw a foreign trying to buy a meal but was on flight without food or drink because he couldn't pay by credit card."

Pros: "None"
Cons: "The plane for my flight was too small. There's no leg room compared to other budget airline like Scoot. It's was uncomfortable and I would never recommend it if there are other choices."