There’s a reason SIN is on of the BEST airline in the world.
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Pros: "Clean cabin and good service"
Cons: "Not every body is doing extra miles to make customer happy"
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.
U could offer everyone a drink ,juice or water.. coffe or tea ...ur air craft isn't a flea market ,where someone has to buy a tea or water!!
Cons: "Flight delayed. Please be punctual if can’t be earlier."
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "I hope never to fly Scoot again."
Cons: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
The flight itself was fine but we were a bit late on our flight.
I regret flying air Asia everytime I fly them. Baggage policy is a joke and the fact they issue mobile boarding passes but you can’t ever use them?? A waste of everyone’s time (you can only use them flying out of bangkok or KL)
Pros: "I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything"
Cons: "Travellers should be informed about the restrictions and guided on what should be done."
Cons: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Cons: "Boarding always take way too long because of the hand luggage problem."
Cons: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Pros: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Cons: "The seats didn’t even have a recliner."
Pros: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Cons: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Cons: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Cons: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Pros: "got front row seating due to being tall."
Cons: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
Cons: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Pros: "Quick security, on time"
Cons: "The seats were really tight, no drink was offered and no entertainment"
Cons: "We had to pay bag fees that were very expensive!"
Pros: "Nice equipment and price. On time."
Cons: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Pros: "Nice airplane for a decent price. One of the best low cost airlines"
Pros: "Flight left early and arrived early. Had an entire row to my"
Cons: "Crew was rude. I've flown all over the world and never had a crew member stand over me to ensure I TURNED OFF my phone. Rude service. No entertainment on a 2 hour flight. Will never fly with AsiaAir again."
Pros: "Boarding was quick and no issues with staff"
Cons: "Seats are jammed together so close unless you are under 5'5" there is no room at all. Not to mention they fill the pockets with 6 huge magazines. I'm 6' tall and I got the last seat on the plane; the seat doesn't recline at all so when people in front of me reclined their seat I had even less space. I can't say I will ever fly this airline again. It's very disappointing that there is no comfort at all in a seat. My legs were cramped and I couldn't even stretch them under the seat because my knees were jammed into the seat in front of me. In two hours my legs were totally numb."
Pros: "I am an international airline pilot and was very pleased with the professional attitude and service."
Pros: "Quick boarding"
Cons: "No water or refreshments. Had to pay extra for whatever you wanted. Including water."
Cons: "Thye assigned me a seat that didn’t recline even though there were seats available that did."
Pros: "I am sorry to say the first airline that I would not like for the service."
Pros: "I like the handling of the delay of 30 min. Your crew responded very well."
Cons: "the leg room is not enough. My knees touch the back seat in front of me."
Pros: "Nice, smooth flight, everything on time. Helpful nice stuff, all was fast."
Cons: "Overpriced baggage, no complementary drinks"
Pros: "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
Cons: "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
Pros: "Smooth take off and landing"
Cons: "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
Pros: "The view"
Cons: "The screaming children and being put at the very back of the plane. Also the bus to call next to flight service is annoying."
Pros: "Not much"
Cons: "Paid for extra leg room and didn’t get it. Also the airline charges for water and and coffee! What a joke."
Pros: "Don't be fooled by the low price. You pay extra for everything. Initial fare does not include any luggage, a seat assignment or even a soda. Staff were helpful and friendly helping folks use the check in kiosks and automated luggage checking machines. There was no traditional check in counter. At the Singapore airport. You do it all yourself. Flight was on time. The aircraft was newer and clean. This airline is perhaps more dependable than some of the other smaller low cost Asian airlines. Food and entertainment got low rating because there was none really but this was only an hour long flight."
Pros: "Crew was friendly and smiling throughout the trip."
Cons: "The flight was delayed for one hour because the plane arrived late, but there was no notice about it, or any type of announcement about the delay"