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Pros: The crew was great as usual. The food was good

Cons: Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away.

Pros: The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise

Cons: The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz

Pros: Staff very attentive not disturbed after meal The smiles and demeanor of the staff

Cons: The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted

Cons: The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff.

Pros: Nothing

Cons: We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!

Pros: Good safe flight. Did not have any food and no entertainment. Fine for 1 hour.

Pros: It was only a2 hour flight.

Cons: Nothing Free! Have to pay for water! 40 baht for a 10 baht water

Pros: Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again.

Cons: Squeezy legroom.

Cons: I haven't even made it to my destination yet.

Pros: Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English.

Cons: BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless.

Cons: Connecting Time

Cons: He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me.

Pros: On time.

Cons: Food

Pros: Clean

Cons: I am not sure why they were delayed.

Pros: On Time No Frills.Overall Good

Cons: Nothing

Pros: Everything worked

Cons: Nothing

Pros: Nice flight crew, comfortable cabin

Cons: Passenger id check before entering the departure gate took forever. They checked visa permits which actually was not their duty. They're flight ground crews not immigration officer!

Pros: Good legroom and friendly crew

Cons: They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out

Pros: Nothing

Cons: Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund

Cons: There are small snack & water given previously, but now only water.

Pros: Very efficient check-in

Cons: Very cramped leg room

Pros: Flight attendants are well dressed and friendly

Cons: My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do.

Pros: I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement.

Cons: Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?

Pros: On time departure. Budget flight and you get what you pay for. Would happily recommend and use again.

Cons: Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again.

Cons: Boarding was delayed and the flight overall was delayed. Before we boarded, everyone's bags were unnecessarily searched (why is that necessary when we went through security already?).

Pros: The plane had wings

Cons: They decided to combine the flight with 3 other flights and delayed the flight by 3 hours. They did not tell us any of this until we had already checked in. An email or text update would have been nice so we could have notbwaisted 3 hours waiting at the airport.

Cons: Flight was delayed. Didn't do much to make us feel better about it. Could've gave us a free meal because if they told me about the delay, i might've eaten something.

Cons: They charged us for small backpacks and extra for our luggage even though it was under weight and already paid for.

Pros: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: MinimumService！

Cons: MinimumService！

Pros: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.

Pros: Boarding was appropriate and by zones and respected.

Cons: Flight was delayed

Pros: The crew was very friendly

Cons: The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything.

Pros: Make sure you pay for checked in luggage online and not at the airport. The price difference is quite a bit.

Cons: Expensive fees for checking in luggage

Cons: The ticket agent didn’t book us all the way through to Siem Reap.

Pros: Cheap

Cons: Disorganized boarding

Pros: Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!

Cons: Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud.

Pros: Nice aircraft, on time departure and arrival

Cons: reclining seats only in business class, not lay flat. pay for everything except the bathroom

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: All

Cons: Nothing

Cons: They accept booking and now we cant board the aircraft for some reason and lies but the truth is overbooked so we stucked in singapore and they dont have any update when we can fly to darwin..they just provide us breakfast what about lunch and dinner..its there fault and we do the sacrifice...fucking jetstar happened to me many times

Cons: Was not able to board as the flight was overbooked

Pros: Price was great

Cons: We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late.

Pros: Very pleasant staff and clean plane.

Cons: Not enough leg room in regular seats and hot seats were all gone! Luckily only 2of 3 seats occupied so I sat sideways.no entertainment.

Pros: I got really lucky and got an entire row to myself so I had a great flight. The flight basically left on time and they didn’t lose my luggage so I’d say it was a successful flight.

Cons: You don’t get free food or drink, which can be frustrating if you don’t know that before you board. They also changed the gate right before the flight was suppose to board which was stressful, but that could’ve been the airport’s fault.

Pros: everything ok just an hour flight

Cons: airport queues for bag check out the door

Pros: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight

Cons: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: Crew was cordial, helpful and patient.

Cons: There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow.

Pros: Clean

Cons: I am not sure why they were delayed.

Pros: I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement.

Cons: Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?

Cons: The ticket agent didn’t book us all the way through to Siem Reap.

Pros: On time departure. Budget flight and you get what you pay for. Would happily recommend and use again.

Cons: Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again.

Cons: I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed....

Pros: Overall it was a good flight.

Cons: No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

Cons: If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time.

Cons: The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later.

Pros: Nothing

Cons: Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination.