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Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."

Cons: "Raise the cabin temperature"

Cons: "On time would be better."

Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."

Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"

Cons: "The seat covers looked worn and dirty. Needs an upgrade."

Cons: "Nothing"

Pros: "Excelent"
Cons: "I recomended yo my friend"

Pros: "Excellent"
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"

Pros: "I like all"
Cons: "Nothing"

Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""

Cons: "Softer seats and more movies"

Pros: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Cons: "I will not buy the air ticket from cheap ticket any more."

Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."

Pros: "Overall good"
Cons: "Boarding needs better management."

Cons: "None"

Pros: "Nothing beats Singapore SQ!"

Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"

Pros: "Crew very friendly"

Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Cons: "Nothing"

Cons: "Cabin little bit cold"

Pros: "Nothing."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."

Pros: "Everything From the food to the drinks to the comfort"
Cons: "Nothing"

Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."

Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."

Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"

Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."

Cons: "Some staff not courteous which surprised me"

Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Pros: "business seats were excellent"
Cons: "all was good"

Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."

Cons: "Expected to have more indian movie choices."

Cons: "Service"

Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."

Pros: "Modern Aircraft , good seat ,Crew friendliness"

Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."

Pros: "Entertaiment"

Pros: "Entertainment service is, really, second to none."
Cons: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."

Pros: "Personal Touch!"
Cons: "No such!"

Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."

Cons: "Headphones were not functioning properly"

Pros: "Second bag was four foot bronze statue, no problem or extra cost"

Pros: "Friendliness of crew"

Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."

Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."

Pros: "everything, excellent job"

Pros: "For as long 14 hour journey they sure make it comfortable."

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Pros: "Crew was nice and they tried to board the plane back to front, a strategy I appreciated even if it wasn't entirely effective given the slowness of some passengers"
Cons: "The light colored seats really showed the stains and wear and tear, giving the appearance of uncleanliness even though I'm sure the staff work hard to maintain the aircraft."

Pros: "Aircraft food crew"
Cons: "We can use amenity kit in an ultra long haul flight"

Pros: "Nothing"
Cons: "Long delay and more delay in boarding"

Pros: "Crew was great and seat and availability of baby bassinet was so helpful."
Cons: "There’s really no need for parents to wake up kids every second whenever there’s short turbulences. That’s really disturbing for the parents and children. It’s safety but there’s limits."

Cons: "Planes are old and worn. Design is outdated with cramped seating and aisles."

Cons: "Flat beds in business class"

Cons: "You could stand a fork up in scrambled egg. Could have built a house with it."

Pros: "The flight was efficient and clean"

Pros: "Everything is good"
Cons: "Some plane doesn’t have inflight entertainment"

Cons: "Food was very bad, to say the least. Overall quality is decreasing ever since we started flying Silkair in 2016-17"

Pros: "Great crew. Silk Air is budget form of Singapore Airlines. Yet, the first class is better than the first class in US carriers. Better seats."
Cons: "Coffee creamer could be better. Should offer earphones."

Pros: "Not much apart from the fact that we made it to our destination without suffering deep vein thrombosis."
Cons: "Being treated like a sardine. I mean, this trend is becoming ridiculous! How long before we're piled in standing up, like in the subway at peak hour? Two rear toilets for 180 people....poor."

Pros: "What's the point"
Cons: "You get the idea"

Pros: "Smooth short flight. Good service."

Pros: "Very old aircraft rattled through the whole time"
Cons: "There is only one entrence to get in ,the isle is very narrow For a business class very little congested seatsby mistake i left my laptop in singapre air, we immediately notified the silkair agent at checkin even though there was a flight delay and wait they are unable to get it In hyderabad the staff are very slow in response we wasted three days to locate the laptop Overall it is extremely disappointing experience from boarding and post boardin and handling by the silk air office , aircraft, and agents in hyderabad , i wish i reviwed the prior reviews Silk air lost my business never again fly silk air"

Pros: "Comfortable journey"
Cons: "No entertainment system"

Cons: "At Singapore our flight from ICN landed at Terminal 3, our next flight to BLR said Terminal 2 on our boarding pass, we had less than 45 mins to get there but the shuttle was too far from our exit gate at T3. When we still managed to get to T2, we were tills to go to T1, another shuttle - again quite far away, we Ran & made it to our gate on time. Not impressed with the layout and lack of transportation."

Pros: "Nothing to like,we travel with infant,there is no air conditioning in front of the taxi,it's too hot and rear end is ok,cabin crew persons are arrogant not responding,all the infants are exhausted in the taxi...a lady in the board can't breathe properly because of hotness,poor maintenance..."

Cons: "No complaints. Excellent service. Need daily flights from Singapore to Visakhapatnam."

Pros: "The food"
Cons: "Very cramped seating, felt uncomfortable throughout, as the Co passengers arms were touching me, requested to move to another seat. Felt cheated as I had to pay for my seat when there were so many aisle seats empty. Had to walk to the aircraft inspite if requesting for wheelchair. Would have been nice if water was offered when plane took off, rather than passengers having to ask for it"

Pros: "Food and service was good. SilkAir is always our first choice in the region"
Cons: "It would be good if seats had somewhere to hang a tablet"

Pros: "Boarding and flight staff very friendly and efficient. Comfortable flight despite a small amount of turbulence. A good flight despite what I listed in my dislikes section"
Cons: "45 minute departure delay due to technical problem with the aircraft. I enjoyed my onboard meal but my wife did not. Silly Japanese game show as audio visual entertainment."

Cons: "not many snack options"

Pros: "Na"
Cons: "Na"

Cons: "Short flight so we were descending when meals were served. Again no power outlets on the plane."

Pros: "Good services from crew."
Cons: "Nil"

Pros: "Everything was so flawless."

Pros: "He service was good"

Cons: "Plane outdated and small not very comfortable."

Pros: "We were travelling with twins and the crew was very helpful."

Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."

Pros: "Good leg room,"
Cons: "Breakfast served is not good. no USB charging port."

Cons: "when fly is cancel, your on your own."

Pros: "the 45-minute flight"
Cons: "the fact that i cannot wear my over the ear headphones during take off and landing - no cell phone use even in airplane mode - the entertainment system is turned on for 5 minutes before it was turned off for landing"

Pros: "I liked the check-in in cairns, the crew was helpful, and very friendly., The lovely lady told me what to do. I am not an experienced traveler"
Cons: "Short delay in boarding but no real problem. I didn't know that there was no on fight entertainment, I didn't know I had to have app on my ph."

Cons: "Food was terrible on Silk Air flight"

Cons: "Long layover in Singapore and hassle in having to stand in line for over an hour in transit for screening in Manchester airport"

Pros: "The staff was very responsive and the food was great."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."

Pros: "Innovative and effective audio/video entertainment system delivered on personal mobile device through plane's wifi connection."
Cons: "More variety in meal choice would be nice, since the same choices were offered on both legs of my flights from Jakarta to Yangon. But food was tasty and wine was nice."

Pros: "very comfortable . I love to in Singapore"

Cons: "Ok"

Cons: "Kolkata airport service. They did not bring the wheel chair"

Cons: "For the four-hour flight, there was no individual entertainment system -- in the old aircraft used, only the archaic drop-down screen that keep showing the same old comedy strip. The seats were also rather old. Food could have been better. In general, does not compare well with the entertainment and aircraft offered by the middle-east airlines such as Quatar, Emirates, etc."

Pros: "The aircraft was broken - it took forever to fix We were late everywhere overall for 2.5 hours"

Pros: "Great service, food quality was good and the seats were comfortable enough for larger foreigners."
Cons: "Lack of entertainment"

Pros: "The flight arrived on time."
Cons: "Seat width, pitch and overall comfort is very poor. In flight entertainment is very very very food. The meal served are atrocious."

Cons: "One thing that really dissapointed me was the boarding at Chiangi airport for the leg to Bangkok. It was like a second class budget airline treatment. having to go to the silkair plane shuffled on and off a bus, how many air bridges are there at Chiangi? and it is singapore airlines main hub, quite dissapointing after a long flight on the first leg and a five hour stopover at Chiangi."

Pros: "Great"

Pros: "Everything was good, though the plane was small and not very entertaining but everything else was good, the food was really nice"
Cons: "The entertainment wasn't really all that as I understand it's a short flight and may not be geared like international flights"

Pros: "Bypass Manila and fly straight to Singapore. Saved 6-7 hrs easy."
Cons: "Booked short flight back to Davao but Silk Air changed to 10 hr. delay over night in singapore and also 1 hr stop in cebu. That is why I never flew Singapore Air/Silk Air before because of long lay overs 12+ hours.This change was made at the last couple of weeks before trip."

Pros: "Amazing crews"
Cons: "Nice seats"

Cons: "They should giving out headphones for business class to use the entertainment system"

Cons: "Flight was delayed by two hours"

Cons: "The plane was old but the flight was inexpensive"

Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."

Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."

Pros: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Cons: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"

Pros: "The people at the check-in desk."
Cons: "A light snack and drinks would have been good. Even just water."

Pros: "The crew was extremely hospitable, and the food was excellent."

Pros: "The crew are friendly and reliable."
Cons: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."

Pros: "The airline better than the budget ariline"
Cons: "The agency that booked through not so cooperative and complicated"

Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"

Pros: "Friendly staff, smooth ride, easy boarding"

Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."

Cons: "The food"

Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."

Pros: "Nothing special"
Cons: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."

Pros: "Friendly check in staff, thingking with the customer for aeat options."
Cons: "A very long queue, while only 2 counters were open."

Pros: "Nothing"
Cons: "Flight delayed, no head phones supplied and the food was burnt."

Pros: "None that I like!"
Cons: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"

Pros: "On-time departure and on-time arrival."
Cons: "Perfect flight"

Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."

Cons: "Incorrect information of boarding gate."

Pros: "Rapid boarding"
Cons: "Food was not very nice"

Pros: "Crew was accommodating enough to provide for us during this cancelled flight."
Cons: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."

Pros: "On time takeoff, landed early....everything was smooth"

Pros: "Nice crew and comfy seat."
Cons: "Table tray was dirty and there was old coffee spilled along the side."

Pros: "The flights were on time :)."

Pros: "Nothing other than the connection time and the airport was good."
Cons: "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."

Pros: "Quick on and off boarding."
Cons: "Food was average at best."

Cons: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."

Cons: "Delayed"

Cons: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"

Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."

Pros: "Nothing remarkable"
Cons: "Nothing unremarkable"

Cons: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."

Pros: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Cons: "The magazine in my seat pocket was dirty."

Pros: "It was a very good flight ."

Cons: "No alcohol"

Pros: "Flight was on time, good value airline"
Cons: "Kayak did not book through airline, would prefer to use known site before paying $$$"

Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."

Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."

Pros: "Prompt flight and service was good."

Cons: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."

Pros: "Nothing."

Pros: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
Cons: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"

Pros: "On Time"
Cons: "No newspapers"

Pros: "The korean spicy chicken was delicious!"
Cons: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."

Pros: "Plane seemed new and the seats were comfortable in Business class. Crew was efficient."
Cons: "Food was stale cellophane wrapped bread and croissant that I did not eat. There is no alcohol served on any Malaysian flight of less than 3 hours. It was a bus boarding that was delayed by weather supposedly but the Tiger Air flight that was due to depart from the same gate area 35 minutes later actually took off on time before our flight. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."

Cons: "Luggage was lost. Spent last night and all day today without a lot of the things we needed to make our current stay comfortable. We did not have adequate swimwear, contact lenses solution, and most importantly, my wife's medication. She fell ill last night and continued to feel sick today because she was not able to take her medicine. To top it off, my wife currently cannot find a favorite piece of clothing. It is green, lacy lingerie. We are sure it was packed before leaving our previous destination. Could you please check to see if this piece of clothing was located, either at the airport in Bali or in Kuala Lumpur? If found, please send to our next destination, Pingviman Hotel, Chiang Mai. Because of the inconvenience, including not having our luggage for an entire day, my wife feeling ill, and this loss of her valued item of clothing, we believe we deserve some compensation. We are very displeased with these circumstances and hope you agree that something needs to be offered to us to once again feel satisfied. Thank you for your time. John and Emily"