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Cons: "It took quite a while to get off the plane."

Pros: "Gentle and warm manner from the crew. Boarding was easy and swift."
Cons: "It was a nice gesture to have food on the plane but bolony on a croissant is a no-no. Maybe just cheese or a simpler less heavily processed meat. I didn't eat my sandwich because of the colony."

Pros: "crew was efficient and friendly"

Cons: "Everything was excellent - your system did not register when I clicked excellent for each category"

Cons: "Nothing"

Pros: "Crew good. Seat better than airbus seats!"

Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : mseo@mdis.net Thank you. Blessings, MIKYOUNG SEO"

Pros: "comfortable flight"
Cons: "TV options and headphones"

Cons: "Entertainment system is way too old"

Cons: "Better food choices. Better entertainment options."

Pros: "Food was good. Wine was better."
Cons: "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."

Pros: "The lounge"
Cons: "It is no total flight old plane."

Cons: "The aircon was not cold enough"

Pros: "Great"
Cons: "Services can be better"

Cons: "Food on the plane"

Cons: "Everything was outstanding"

Cons: "Moré communication about the long delay."

Pros: "The crew were pleasant and the aircraft was clean"
Cons: "Seat pitch"

Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"

Pros: "Comfortable seat, good entertainment options"

Pros: "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Cons: "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"

Pros: "Crew very good Seat getting old uncomfortable to sleep"
Cons: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"

Pros: "Crew were fantastic and flight was comfortable"
Cons: "Flight was delayed by around 15 mini"

Pros: "Food and entertainment were consistently good."
Cons: "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."

Pros: "Crew food excellent"
Cons: "Could not get comfortable in the seats"

Cons: "Nothing!"

Cons: "On this flt just the inflight entertainment system at my seat which was not working"

Pros: "Entertainment was good."
Cons: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"

Cons: "All good"

Pros: "Food service on a one hour flight."
Cons: "Nothing."

Pros: "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
Cons: "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."

Pros: "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
Cons: "The flight always leaves later than schedule."

Cons: "Food was disappointing being vegetarian Flight was hot then cold then hot then cold Quite cramped when people put the seats back and couldn’t eat food easily Delayed on takeoff"

Pros: "Food still up to standard. Better then some flight from Thai Airways."
Cons: "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."

Pros: "New plane, nice. Entertainment system is good but limited selection"
Cons: "Gate very far away, a good 700 meter walk! And very long immigration queue."

Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"

Pros: "Everything was as usual. Boarding can be improve a bit."
Cons: "This time I found the food was below Thai Airways standard (which was usually good to great)."

Pros: "Food & services on the plane were great."
Cons: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."

Pros: "Nice staff"
Cons: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"

Pros: "Ok plane, food was fine too"
Cons: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"

Pros: "The flight was smooth and quick. The meals were delicious too"
Cons: "Long time getting through Frankfurt airport security"

Pros: "Evetything"

Pros: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Cons: "Business class seat in BKK-CCU sector. Food quality is substandard."

Pros: "Quite quick -clean aircraft"
Cons: "Terrible entertainment options"

Cons: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"

Cons: "Super delayed."

Cons: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."

Cons: "Old plane not flat bed and food bad"

Pros: "Excellent flight....painlessly"

Pros: "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
Cons: "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"

Cons: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."

Pros: "Food ok"
Cons: "Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)"

Pros: "Crew was nice and they tried to board the plane back to front, a strategy I appreciated even if it wasn't entirely effective given the slowness of some passengers"
Cons: "The light colored seats really showed the stains and wear and tear, giving the appearance of uncleanliness even though I'm sure the staff work hard to maintain the aircraft."

Pros: "Aircraft food crew"
Cons: "We can use amenity kit in an ultra long haul flight"

Cons: "Misleading. Didn't accept my frequent flyer Star alliance status."

Pros: "Nothing"
Cons: "Long delay and more delay in boarding"

Pros: "Nothing"
Cons: "Scoot is one of the worst airlines I have travelled."

Pros: "Crew was great and seat and availability of baby bassinet was so helpful."
Cons: "There’s really no need for parents to wake up kids every second whenever there’s short turbulences. That’s really disturbing for the parents and children. It’s safety but there’s limits."

Cons: "Planes are old and worn. Design is outdated with cramped seating and aisles."

Cons: "Flat beds in business class"

Cons: "You could stand a fork up in scrambled egg. Could have built a house with it."

Cons: "Food should improve. Just rice and lentils. Bread had no butter."

Pros: "Entertainment"
Cons: "Seating comfort needs to be better. It was less space for leg and no arrangement to tilt the foot rest."

Pros: "The flight was efficient and clean"

Pros: "Everything is good"
Cons: "Some plane doesn’t have inflight entertainment"

Cons: "Food was very bad, to say the least. Overall quality is decreasing ever since we started flying Silkair in 2016-17"

Cons: "Seats were a little uncomfortable."

Cons: "Singapore Airlines the best."

Pros: "Nothing at all."
Cons: "Everything"

Pros: "Nothing. Seat was so uncomfortable that we somehow wanted to reach our destination ASAP."
Cons: "Better seat, better food. Little bit spacey toilet."

Pros: "Great crew. Silk Air is budget form of Singapore Airlines. Yet, the first class is better than the first class in US carriers. Better seats."
Cons: "Coffee creamer could be better. Should offer earphones."

Cons: "Delayed 1.5 hours and no communication as to why until we boarded (airport had been closed for Thai king to land...)"

Pros: "Crew great but some don’t realize didn’t give enough time to clear the plates Seems to be in a hurry"
Cons: "The flat bed could be straight rather than to sleep in a angle"

Pros: "Not much apart from the fact that we made it to our destination without suffering deep vein thrombosis."
Cons: "Being treated like a sardine. I mean, this trend is becoming ridiculous! How long before we're piled in standing up, like in the subway at peak hour? Two rear toilets for 180 people....poor."

Pros: "What's the point"
Cons: "You get the idea"

Pros: "Excellent service. Flight attendants were very professional! I also enjoyed the in-flight meal."
Cons: "I had issues with the WiFi"

Pros: "Smooth short flight. Good service."

Pros: "Very old aircraft rattled through the whole time"
Cons: "There is only one entrence to get in ,the isle is very narrow For a business class very little congested seatsby mistake i left my laptop in singapre air, we immediately notified the silkair agent at checkin even though there was a flight delay and wait they are unable to get it In hyderabad the staff are very slow in response we wasted three days to locate the laptop Overall it is extremely disappointing experience from boarding and post boardin and handling by the silk air office , aircraft, and agents in hyderabad , i wish i reviwed the prior reviews Silk air lost my business never again fly silk air"

Pros: "Comfortable journey"
Cons: "No entertainment system"

Cons: "At Singapore our flight from ICN landed at Terminal 3, our next flight to BLR said Terminal 2 on our boarding pass, we had less than 45 mins to get there but the shuttle was too far from our exit gate at T3. When we still managed to get to T2, we were tills to go to T1, another shuttle - again quite far away, we Ran & made it to our gate on time. Not impressed with the layout and lack of transportation."

Pros: "Space to move around within the seating as it wasn’t a full flight"
Cons: "All good"

Pros: "Nothing to like,we travel with infant,there is no air conditioning in front of the taxi,it's too hot and rear end is ok,cabin crew persons are arrogant not responding,all the infants are exhausted in the taxi...a lady in the board can't breathe properly because of hotness,poor maintenance..."

Cons: "No complaints. Excellent service. Need daily flights from Singapore to Visakhapatnam."

Pros: "Silk/Singapore Airlines food is always good"
Cons: "Boarding took ages and then sat on the tarmac for an eternity before take off"

Pros: "The food"
Cons: "Very cramped seating, felt uncomfortable throughout, as the Co passengers arms were touching me, requested to move to another seat. Felt cheated as I had to pay for my seat when there were so many aisle seats empty. Had to walk to the aircraft inspite if requesting for wheelchair. Would have been nice if water was offered when plane took off, rather than passengers having to ask for it"

Pros: "All of them"
Cons: "No one"

Pros: "comfort. clean."
Cons: "refreshment."

Pros: "Food and service was good. SilkAir is always our first choice in the region"
Cons: "It would be good if seats had somewhere to hang a tablet"

Pros: "Boarding and flight staff very friendly and efficient. Comfortable flight despite a small amount of turbulence. A good flight despite what I listed in my dislikes section"
Cons: "45 minute departure delay due to technical problem with the aircraft. I enjoyed my onboard meal but my wife did not. Silly Japanese game show as audio visual entertainment."

Cons: "not many snack options"

Pros: "Na"
Cons: "Na"

Cons: "they broke both my suit cases and have not paid for them I will never fly with them again never never"

Cons: "Short flight so we were descending when meals were served. Again no power outlets on the plane."

Pros: "Good services from crew."
Cons: "Nil"

Pros: "Good crew"
Cons: "No individual entertainment like behind the seat TV."

Pros: "Everything was so flawless."

Cons: "Food"

Cons: "Please add power outlets to all planes"

Pros: "He service was good"

Cons: "Plane outdated and small not very comfortable."

Pros: "We were travelling with twins and the crew was very helpful."

Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."

Pros: "Short flight, comfortable schedule"
Cons: "I did not get a comfortable seat"

Pros: "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
Cons: "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"

Cons: "Ok"

Pros: "Crew were great. Seating was comfortable."
Cons: "Boarding seems a bit of a crazy process."

Pros: "seat uncomfortable, food wasn't good"
Cons: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"

Cons: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."

Pros: "Didn’t seem perfectly organized at all times. But they did a good job regardless."

Pros: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."

Pros: "crew were friendly and professional, food was not too bad for aeroplane food."
Cons: "In-flight entertainment"

Pros: "Crew"
Cons: "Slow check-in not very comfortable seats and food was awful."

Cons: "Food"

Cons: "Departing on time, boarding more organized fashion."

Pros: "The entire flight was pleasurable. The crew was outstanding."
Cons: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."

Cons: "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"

Pros: "Great service"
Cons: "Nothing"

Pros: "Flying was smooth."
Cons: "Flight delayed an hour. Announcements over PA was ear-splittingky loud."

Cons: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."

Pros: "Efficient"
Cons: "Nothing"

Pros: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Cons: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."

Cons: "Reservation online"

Pros: "The seat was comfortable and the food was good"
Cons: "My flight was delayed but general was good I enjoyed the flight."

Pros: "Food was good. Flight was punctual. Heritage magazine is well done."
Cons: "Seats"

Cons: "Refurbishment of the seats"

Pros: "Efficient and on time"
Cons: "Aircraft seats worn out"

Cons: "Friendlier crew"

Pros: "We love how they service food and drink."
Cons: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."

Pros: "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."

Pros: "Flight team were friendly and efficient."
Cons: "Delayed take off."

Pros: "The crew were great."
Cons: "Not much entertainment available."

Pros: "boarding time is on time dinner have 2 choices"
Cons: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"

Pros: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Cons: "Only juice or water?"

Pros: "Everything, from the check in process, to the flight itself."
Cons: "Nothing to eat, except a cup of juice or water."

Pros: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Cons: "Nothing"

Pros: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Cons: "The flight had small video screens but no place to plug in a headset so consequently o sound."

Pros: "Nil"
Cons: "Nil"

Pros: "Nil"
Cons: "Nil"

Pros: "Check in was efficient"

Pros: "-"
Cons: "-"

Pros: "Comfortable seats"
Cons: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"

Pros: "It went smoothly from start to finish"

Cons: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."

Pros: "Service and friendly staff"

Cons: "The choice of English language films were limited. I did not enjoy the food too much"

Cons: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."

Pros: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Cons: "Nothing!"

Pros: "Flight was generally ok."
Cons: "No power or USB ports."

Pros: "Was able to buy last minute at airport. food and drinks are fine"
Cons: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"

Pros: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Cons: "Whilst the crew were pleasant today"

Pros: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Cons: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."

Pros: "It got me to my destination"
Cons: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."

Pros: "Great Airline! Airlines in the USA could take lessons from MAI."

Cons: "These planes are not suitable for European sized passengers. I'm 1.86m and there was absolutely no space for my knees and no head rest on the seat to reach my height. The food is inedible."

Pros: "Nothing stands out on the flight but checking in was painless and smooth"
Cons: "Nothing really."

Cons: "That was the least room I've EVER had on a plane. There was no way I could sit with my legs in front of me. I could count the hairs on the head of the guy in front of me (he didn't have that many), and it was a good thing there was no one sitting next to me, or we would have elbowed each other the entire trip. The food was mediocre, though it was served with a smile. Won't fly this airline again."

Pros: "Pleasant, courteous staff."
Cons: "Literally not enough leg room. Good thing for me it was a short flight."

Pros: "Very responsive and generous service."
Cons: "Boarding was a little confusing."

Pros: "Great crew. Very polite and responsive!"
Cons: "No entertainment or flight status on screen"

Pros: "Fairly good price for a flight out of Suvarnabhumi Airport."
Cons: "Was given information about their frequent flyer program by their check-in staff and satisfied all the criteria for elite membership only to be told suddenly that the information previously given to me was several years old and that the requirements had been more than tripled since then."

Cons: "the aircraft insulation was bad and leg space wasn't great."

Pros: "Crew and services"