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Scores according to KAYAK customer reviews
Pros: "I like nothing about your customer care service"
Cons: "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."
Pros: "Arrived safely"
Cons: "No free drinks. Seats were not too comfortable."
Pros: "Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff"
Cons: "More human touch less $$ orientated. Make customer willing to come backs"
Pros: "Extra leg room space"
Cons: "Neater & organized seat pocket. In The flight from Bangkok to Singapore, there were rubbish in the seat pockets"
Cons: "Delay, friendliness of ground staff, overall feeling of saving every penny"
Cons: "Allow enough time between flights first of all. I almost missed my flight from Jakarta to Bali. It took me 20 hours. It was an absolute nightmare from beginning to end in every aspect of the word nightmare. Never again."
Pros: "I missed my luggage! In Singapore. I flew from Omaha all the way to Singapore. I had to deal with my missing luggage while I was waiting for our connection flight to Denpasar. Right now I don’t have clothes and I still wait for my luggage. I am very disappointed. I should scuba diving today."
Cons: "It’s nothing wrong with your schedule itinerary But the Crew of ANA 7773 made my luggage missed"
Pros: "I like schedule on time and the arrangement on board"
Cons: "I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service."
Pros: "It got me there at a reasonable price without being too uncomfortable!"
Cons: "Boarding was a bit of a mess (but I've seen much worse)"
Cons: "Yes but it's a short flight."
Cons: "Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just"
Cons: "If the flight was on time!"
Pros: "Flight was nice and smooth and crew was very helpful."
Cons: "It's really cramped and there is no net for magazines, literally zero entertainment. A 3 hour flight becomes very boring after awhile."
Pros: "Smooth landing"
Cons: "Complimentary drink"
Pros: "Crew were kindly , seats very comfortable"
Cons: "Everything was veey good"
Pros: "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."
Cons: "The staff from check in counter assistance should be polite ."
Pros: "Smooth on-boarding, comfy seats, on time pleasant journey"
Pros: "Nice flight. On time. Nice crew."
Cons: "No entertainment."
Pros: "Quick boarding, pleasant staff"
Cons: "Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter."
Pros: "Crew were pleasant. Nice waiting area at Manila International Terminal 1."
Cons: "1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in."
Pros: "I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect! I feel so happy and comfortable"
Pros: "Good pilots"
Cons: "Huge overweight charge....no more mr nice guy at checkin...next time I'll take Air Asia or Scoot...! Paid $ 160 overweight....$20 for each kilo over 20 kgs. !!!!"
Cons: "Was not able to board as the flight was overbooked"
Pros: "Check-in staff gave exact range of time for boarding. Pretty comfortable and nice cabin crew."
Cons: "Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination. Only heard from cockpit almost nearing landing."
Cons: "Jetstar refuses to inform its customers about any upcoming flight delays. People waiting to pick you up: bad luck. Meetings planned after arrival: bad luck. Just sit, shut up and wait until they think the time is right to start boarding, usually an hour after scheduled department time (at least on this trip in both directions). Your ground staff is a total disaster, no matter how much your flight attendants will smile during the flight, they can't compensate for your pre-boarding mess."
Pros: "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"
Pros: "Fast Check In and Boarding"
Cons: "Old Aircrafe Totally no Service"
Pros: "Friendly crew quick and uneventful flight"
Cons: "At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped."
Pros: "Punctuality and cleanliness of the flight"
Cons: "Food and Drinks Menu Pricing"
Pros: "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
Cons: "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."
Pros: "Friendly crew, food actually very good"
Cons: "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"
Pros: "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
Cons: "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
Pros: "Smooth take off and landing"
Cons: "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
Pros: "On time"
Cons: "Had to pay more for hidden baggage fees at the airport for carry-on bags then for the cost of the flight itself. Storage bins on the plane were completely open too. Corrupt and deceitful business model"
Pros: "Everything was generally fine"
Cons: "They wouldn’t allow me to check in and couldn’t explain why at SIN airport. Later the lady at the airport info desk clarified it was because of possible volcanic activity in Bali. Seems like the people at jet star might of known this instead of assuming their system was broken?"
Pros: "On time Clean Friendly crew"
Cons: "High price for budget airline Not even water is free"
Pros: "750pm flight. Hope they add mor late night flight."
Cons: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
Pros: "friendly crew"
Cons: "flight was delayed. had to change gate"
Pros: "Everything was great"
Pros: "Fast Check In and Boarding."
Cons: "Totally no services for the passenger and seats are not comfortable."
Pros: "Cheerful cabin crew"
Cons: "Not much legroom"
Cons: "Flight delay"
Pros: "Board on time ."
Cons: "Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass ."
Pros: "Easy boarding and relatively smooth flight"
Cons: "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."
Pros: "crew members were very friendly and pleasant."
Cons: "flight was delayed but it was okay."
Cons: "Seats uncomfortable Cabin temperature too low"
Cons: "I wish I was told my ticket did not include a meal upfront."
Pros: "Quick , professional boarding . Smoth take off and landing"
Cons: "Baggage unload time"
Cons: "Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last."
Cons: "Flight attendant presentation (uniforms were not very high quality)"
Pros: "Boarding was fast, aircraft clean"
Cons: "Crew wasn't just unfriendly, they were really rude!"
Cons: "We were delay for 2 hours, no communication, no apology or compensation."
Pros: "stewards helped us with all our baby bags"
Cons: "not chewing on my knees for 4 hours would have been nice"
Pros: "Boarding time and departure time very good. Easy and fast check in"
Pros: "The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!"
Cons: "Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule."
Pros: "Air asia always ok"
Pros: "Landed early"
Pros: "Great experience"
Pros: "Well so far i uded airasia 3 times and always on time"
Pros: "AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia."
Cons: "Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you."
Pros: "The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia."
Cons: "Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever."
Pros: "Again Delayed"
Cons: "Missed appointment delayed as usual"
Pros: "Clean and crew"
Cons: "2.5 hour delay. Not worth it."
Cons: "It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone"
Pros: "Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung."
Cons: "Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport."
Cons: "I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!"
Pros: "Price and clean plane."
Cons: "Baggage fees"
Cons: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Pros: "We survived the flight with only a little backpain and one stiff butt cheek"
Cons: "No legroom, very narrow seating, no meal, expensive"
Cons: "Flight delayed 4 times until 4 hours from the original flight time."
Cons: "Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!"
Pros: "The flight was on time and the food was ok"
Cons: "Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically"
Cons: "plane was late and queues at Bali airport beyond belief"
Pros: "Delayed 1 hour"
Pros: "Check-in and boarding very easy"
Cons: "All ok"
Pros: "Crews are quite friendly"
Cons: "Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia."
Cons: "Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung."
Cons: "It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff."
Cons: "Getting home"
Pros: "Friendly staffs - both on the Fllight as well as the Ground Staffs."
Cons: "I cannot think of any"
Cons: "it was late, quality of experience was poor- from predeparture to landing"
Pros: "Very friendly."
Pros: "Easy check in and boarding. On-time flight."
Cons: "I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism."
Pros: "Great crew personality"
Cons: "Boarding process could be improved. Should have only allow passengers with seat numbers announced to enter instead of letting all."
Pros: "Service Crew"
Cons: "The automated baggage system"
Pros: "absolutely nothing about the flight was"
Cons: "I paid for exit row seating and didnt get it"
Pros: "The price is competitive"
Cons: "The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|"
Pros: "Almost everything except for the seats.."
Cons: "The seats.. too small.."
Cons: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."
Cons: "Flight was delay"
Pros: "Cabin crew was nice and polite."
Cons: "We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!"
Pros: "Cheap flight, landing at T2"
Cons: "Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man."
Cons: "They charged me $186.43 USD"