The food was delicious. There has been a major improvement here in the last few years. Excellent, friendly service. An enjoyable experience.
Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
Do not use KAYAK or Finair for future travel. Unless you purchase the tickets directly from the airline, you were going to have a difficult time checking in. Kayak canceled my flights twice and ended up causing great difficulty in me getting back from Europe because they double sold my tickets between American Airlines and Finair. The event caused significant delays and led to me having to rebook my flights.
Crew were professional and responsive. Food was mediocre and breakfast could do with revampinmg
Our connecting flight was cancelled and it took us 15 hours to reach our destination.
Wow! Wonderfully designed, super comfortable, spacious business seats. The food was great and the staff were friendly and attentive. A fabulous experience!
Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.
Flights are standard. But being over 3 hours late is too much.
The flight was surprisingly good, especially given initial experience. BA app is horrible as is their customer service. Online check in was a horrendous experience and when I phoned their customer service number, the live agent with whom I spoke was rude and dismissive. She did helpfully inform me that their IT people were working on a known problem related to online checkin. However, once she delivered that information, she curtly ended the call before I could suggest that since BA was aware of this, it should be posted on the app and online. I grudgingly flew BA this time - have avoided them for years because of past similar serial bad experiences. While this flight was fine, I’ll return to avoiding them in the future given the hassle experienced and rude personnel.
LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.
I got stuffed on both flights into terrible seats. Second flight the seat didn’t even recline and fit s tall person, that’s very uncomfortable.
I never got the flight. Someone hacked your information and sold me a fake flight. Didn't know this till I tried to check in and was told the flight didn't exsist and it was a fraudulent ticket. I'm not sure how to get this fixed but I had to pay $1500 to book a last minute flight. I understand that this was not Kayak company that sold me a fake flight but I was sold a fake flight based on my booking with Kayak. I ended up having to pay for an extra night hotel stay. I guess I need to start by contacting someone at kayak to get this resolved. My bank has stopped all bank transactions because of it.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
An hour to check-in because they were not organizing the counter personnel well; they lost my baggage and after 48 hours they so not pick the phone, answer emails, and I still do not know how to claim my essentials (its purposely not their on their "help" page).
If I have to decide again definitely I will pick another Airline…..British Airways NO MORE.
We're waiting an BA flight being operated from London to Raleigh
The flight was delayed by more than an hour and my trousers were stuck by chewing gum that was on the back of front seat. The crew was helpful in providing me with some ice to remove the chewing gum and upgraded my seat to business class
Flight boarded and took off late for unknown reasons. Crew insisted we check our hand luggage due to full flight, which it was not even close to full. Then had to wait almost an hour a and a half for the hand luggage to come onto the luggage belt since it was loaded last. This came after many hours of traveling pregnant with my 6 year old daughter. Really didn’t appreciate the unnecessary delays. What the hell?
I didn’t get to London or Amsterdam. They lost my connection flight . I was stuck in Madrid and they rerouted my flight to Austria where my son had to come and pick me up. To get to my destination and they lost my luggage and they’ve told me they can not find it very poor service so have no word for what happened
Terrible seats. Cabin crew were the only good part of my BA experience.
