Singapore Airlines has set the bar for the other airlines at a very high level. Outstanding service from start to finish.
Had to take a shuttle bus from boarding gate to the plane and climb steps to the plane. I already knew 737-Max 8 was a small plane with only two toilets at the back for the entire economy cabin. If you sit among the last 5-6 rows closer to the toilet you will have passengers standing at the single aisle queuing to go toilet next to you as there could be more than 5-6 of them waiting at each time especially after meals. That said the crew was prompt to ensure the toilets were checked and in good order at intervals and they remained clean for use. The plane ride took close to 6 hours rather than 6.5h and despite taking off late some 25 minutes we arrived ahead of the scheduled time due to a shorter flight duration. In-Flight was challenging due to narrow aisle and quite slow. Food for breakfast was served rather late and a bit of rice grains were not fully cooked. good variety of juices and fruits + yogurt served. Flight was smooth.
Poor boarding and unboarding proceas. Multiple errors made by Singapore Airlines throughout the check in process.
I paid extra for assigned seating. When I checked in my seat had been changed to middle seat middle aisle. There was a reason I paid for an aisle seat. I did not sleep the entire 14 hour flight, preceded by a five hour flight from Kathmandu to Singapore. When I arrived in San Francisco, I had gone 40 hours without sleep. My immune system was compromised and I caught RSV flu. These days I hate flying!
I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.
It was all good. Lovely attention by the crew. I lost my glasses but they did everything and eventually found them. They clean the toilets regularly which is a big plus for me.
On schedule, courteous, and efficient. Old aircraft with not so nice lavatories.
The A350 3-3-3 configuration is cramped and uncomfortable. The seats dig in to the contact points with your body. The aisles are now too narrow for passengers and crew to pass with ease. I was in an seat but the passenger in front was laid back for the majority of the flight meaning I had to do the same. There was a kid in the seat next to me who wriggled all night which kept waking me up. If fact there were too many kids on board - why weren't they at school? Babies crying too. It was like a Kindergarten. Singapore Airlines in barely getting above Jetstar these days. It seems to have gone downhill since merging with Air India, The evening meal of fish and noodles was average. the morning breakfast of a pie was poor. At least the alcohol flow kept some sanity. The film choice was good, but I'd already seen the good stuff on the way out. The crew are still amazing and the service set the airline apart. A shame about the packed plane with inconsiderate passengers.
Food was excellent.. better if there are more movies selection.
Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.
The business class seats were above average spaced, allowing for a truly full bed experience. Ot would be good if RB joins an international alliance for increased preference by travellers
The flight was on-time and we landed safely! But - toilets were tiny The seats were thin and very uncomfortable My seat rest wouldn’t tilt back so massive back ache after a while - the button had been removed. Seat back pocket was ripped Food was inedible- we’d ordered asian vegetarian - shockingly bad. The interior fit out was like the plane was 40 hard years yet it was a 787. No wifi.. no exterior cameras like Emirates.
Poor selection of movies and entertainment options. Disappointing food options in business.
Either the PA system of Brunei International Airport is of poor quality, or the staff making the announcement was not clear is reading the announcement. The staff at the gate also did not further announce to the passengers with regards to the rows for boarding. On board, the crew was of little to nil help. The only times they were around were during takeoff, "distributing" food and landing. And even during those times they were just there to get "their" job done with little to nil interest to "serve" the customers/passengers. They did not request the passenger in front of us to put his seat up during takeoff, they did not request the passengers to put their seat up during mealtime. The capability of the crew has dropped significantly in comparison to the old times. The crew is in need of better training.
Flight delayed for one hour last minute change the gate this is something new? Wak all over the airport bit fast bording to flight smd miss my meeting in kuaa lumpur is the year end meeting no internet in flught which is not good Anyway overall is good thanks to the crew on duty Un able to check in on line and choose the seat thatbi wanted and in flight meal too unable to purchase rrally sad Should get priority seat in next booking
We were told that flight was delayed by 20 mins, but it left close to an hour late. But they did make it up and arrived early; it's just very difficult to keep waiting when it's a late flight. Food was mediocre.
The flight has been delayed for nearly an hour, yet neither the captain nor the chief steward made an effort to explain the reason for the delay or offer any apologies to the passengers.
Bad experience, delay like no tomorrow. Original schedule departure time at 9:30pm, delayed until 12:05am only depart.
I left the city late and fortunately the flight was also delayed 50mins
Air Asia’s standard has dropped tremendously post pandemic. The whole organisation feels ‘soul-less’
No complaints. Made it on time with a minimum of hassle. Some complementary soft drinks would have been nice tho.
The crew is good, but the flight delayed and there is two passengers keep talking during the flight
I don’t travel I need my ticket back until now am with so many communication daily to get my refund
100% dislike due to last minutes flight cancellations and terrible customer service experience. Do notice us early at least 24 hours before departure time.
Flawless and ontime departure, pity about the fog at Qingdao, we circled for 90 mins
For a low cost airline they provide excellent value and modern planes. It did not feel cheap. But onboard drinks and meals are expensive and do not offer great value. Overall, a good experience.
Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment
Boarding was not as per sequence Light snacks were not available Window had hair oil stains and water condensation
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works
