Food was excellent.. better if there are more movies selection.
Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.
Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.
The food wasn’t good at all. I skipped meals .
Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
Food option Hindu veg to Hindu non veg request was unheard
A 16 hour flight from Singapore to Los Angeles had only 2 meals. It would be great to have 3 meals.
Good airlines, travelled 🧳 n Singapore multiple times and experience is consistent
Flight was on time.food is as usual good.Aircraft is old.old A320, seats aithout any display.crew serve well
When flying from Indian Sector, should be more prepared with Indian food
KAYAK Real time status update is not accurate.the flight inbound rejected and go around.and came back and land. Delay abt 30 min.still shows ontime.track ur self if u wana real time.and cabin crew s are nicer. Aircraft is jst ok.old airplane.and in midflight ,seems have some compressor issue.airconditioning was nt work properly either.I could litarary see guests were cheking if AC is working.bt on landing it start to gv cool.which probably some one intentionaly kept .which was so bad.even breathing was bit difficult.otjer than that.for me all ok.
This leg of the trip was smoother than compared to the initial trip. Sri Lankan Airlines still have much work to do to improve the overall travel experience.
Very good crew, very efficient. Unfortunately not all items listed in duty free catalog were available.
Very professional and well managed. On time, great staff and comfortable.
Smooth takeoff and landing. Best service experience in all our travels over the years. Caring and attentive crew. Loved our flight to and fro.
not looking like a national flag carrier.. both the ground team and flight team are far from being kind and helpful. Not sure what's wrong.
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Paid for the seat 17D. I found that that seat has no lean back facilities
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Some seats don’t recline. No USB port or power outlet, no inflight WIFI - not even for SMS/Messaging apps. Ontime performance was very good. They should have at least one crew member who speaks the local language, for flights like these.
My baggage bag got broken and only 3000 voucher was given for compensation
The seats are horrible and pathetic. The flight was delayed by over an hour as they did not have the crew
Indigo attempts to make you pay for a seat during check in. I opted to not do this. The result - they allotted me and my minor son seats apart. In the interest of making maximum money, they seem to have lost common sense too. Similarly, even during the flight, the crew are busy trying to serve food to those who’ve already paid for it. By the time they’re done, it’s time to land and no one else is able to get anything. Sadly this seems to be what makes them profitable, customers just need to bear with it till a better airline comes along.
V difficult to book ticket through on line.finally I was not able to book maa to Ahmedabad ticket on last Thursday.it is abig struggle.
I was unable to check in online. It said PRN is not correct few times in spite of it being correct. I could not book my seat. I travelled from Mumbai to Chennai & Chennai to tiruchi. I raised my problem to staff in Mumbai and they were not helpful. They kept saying I needed to do it in Chennai. They said they can’t print my boarding pass since it started from Chennai. They could have helped me with online checking. Customer service is very poor and not helpful. They could have done a better job.
Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable
It would have been nice if I could have actually travelled to Perth. I injured my back and was unable to fly. Scoot refused to change my ticket saying it was not flexible. However I purchased the ticket through MyTrip and it was flexible. MyTrip wanted to charge me an extra $271 to change to a ticket that was only listed as $217. Never again will I fly Scoot or book through MyTrip
Me and my Partner were in seats 6A and 6B. (Which we paid a premium for). Unfortunately the person is seat 6C was large and because of his size my Partner was squashed to the point of discomfort and unable to sit properly. We requested to be moved to some empty seats and two hours into the flight the crew moved us. Perhaps it’s time airlines began checking passenger sizes to ensure they don’t encroach into fellow passengers seating space!
Connection flights are smooth, both flight takeoff arrive on time, that will be the best u can expect. Food no order, service no complain, entertainment not seen, cleanliness can be improve.
It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.
U could offer everyone a drink ,juice or water.. coffe or tea ...ur air craft isn't a flea market ,where someone has to buy a tea or water!!
Crew was polite. Ground crew was prompt in informing about the flight delay. Boarding process was ok. There was no entertainment on the flight. Blankets were not available for an overnight flight. It was very cold & blanket was given upon request. Food was average. It would have been better to serve breakfast instead of a late night dinner as people like to sleep & serving breakfast before disembarking in the morning at Singapore would have been much appreciated. Seats were ok. Plane was old.
tray table was inclined by 30 degress so could not use it
Flight was delayed in phases from 84ppm to 2am. And at 2am it was cancelled. Only refund option provided and no stay was provided. Poor communication throughout and shameless behaviour from the airline with no regard for seniors citizens and those travelling with children.
Boarding was through bus even though aerobridges were empty. Major mess
Extremely bad experience compared to Vistara. No priority in check in, no priority for boarding. No upgrade. Seat selection is paid. Curtains were dirty. Demo bag was dirty. Warmth of the crew was missing.
It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.
Bags got damaged for multiple passengers, and they wouldn't even reimburse the depreciated price of the bag.
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's in our entire row did not work so I'm glad we brought our own entertainment......
On time boarding, proper information, friendly and cordial approach of staff, particularly crew members and the most important timely available of checked in baggage after arrival.
Air India need a big change of in all departments.
