Had to take a shuttle bus from boarding gate to the plane and climb steps to the plane. I already knew 737-Max 8 was a small plane with only two toilets at the back for the entire economy cabin. If you sit among the last 5-6 rows closer to the toilet you will have passengers standing at the single aisle queuing to go toilet next to you as there could be more than 5-6 of them waiting at each time especially after meals. That said the crew was prompt to ensure the toilets were checked and in good order at intervals and they remained clean for use. The plane ride took close to 6 hours rather than 6.5h and despite taking off late some 25 minutes we arrived ahead of the scheduled time due to a shorter flight duration. In-Flight was challenging due to narrow aisle and quite slow. Food for breakfast was served rather late and a bit of rice grains were not fully cooked. good variety of juices and fruits + yogurt served. Flight was smooth.
Poor boarding and unboarding proceas. Multiple errors made by Singapore Airlines throughout the check in process.
I paid extra for assigned seating. When I checked in my seat had been changed to middle seat middle aisle. There was a reason I paid for an aisle seat. I did not sleep the entire 14 hour flight, preceded by a five hour flight from Kathmandu to Singapore. When I arrived in San Francisco, I had gone 40 hours without sleep. My immune system was compromised and I caught RSV flu. These days I hate flying!
I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.
It was all good. Lovely attention by the crew. I lost my glasses but they did everything and eventually found them. They clean the toilets regularly which is a big plus for me.
On schedule, courteous, and efficient. Old aircraft with not so nice lavatories.
The A350 3-3-3 configuration is cramped and uncomfortable. The seats dig in to the contact points with your body. The aisles are now too narrow for passengers and crew to pass with ease. I was in an seat but the passenger in front was laid back for the majority of the flight meaning I had to do the same. There was a kid in the seat next to me who wriggled all night which kept waking me up. If fact there were too many kids on board - why weren't they at school? Babies crying too. It was like a Kindergarten. Singapore Airlines in barely getting above Jetstar these days. It seems to have gone downhill since merging with Air India, The evening meal of fish and noodles was average. the morning breakfast of a pie was poor. At least the alcohol flow kept some sanity. The film choice was good, but I'd already seen the good stuff on the way out. The crew are still amazing and the service set the airline apart. A shame about the packed plane with inconsiderate passengers.
Food was excellent.. better if there are more movies selection.
Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.
Service was very good, food and entertainment systems were good
Everything is excellent. I will try to fly with Cathay Pacific on my future trips whenever possible, and I will recommend it to my friends as well.
In between two meals period they're not providing something like banana / cup noodles or bugger. It's really fell sad that I was asking have to wait for 3 hours for second meal. (breakfast)
huge delay i need took one more day and 1000 dollar to destination！
The only problem I had was not being able to download my boarding passes prior to arriving at the airport. Everything else was perfect.
Overall, it was ok. However, the food was very sub-par.
My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.
Cathay Pacific handle my plane delay very well. I will book with Cathay Pacific again in the future trips.
It as great, my in flight entertainment was malfunctioning though.
The flight was delayed for half an hour, hope this can be better
The coffee in Premium economy and economy is terrible. That's it. Everything else is great
Excellent staff excellent service! The staff was very good at providing beverages and food throughout the flight. I had a sore throat and they gave me a lot of hot tea, which I really appreciate. I had a problem with my screen where the movie kept restarting. Overall, a great flight and I like China Southern Airlines
The barcode on the boarding pass could be made for everyone not just the wechat user.
It was good. Just a very long stay over in China to get the second leg to London
We were taking the flight MU 8649 from Shanghai to Osaka and the original boarding gate was 20 and we didn’t receive any notification or broadcast about gate changes, and by the time we missed the original boarding time we check thr electric board and realized the gate was changed to 208 Also the flight was delayed by almost an hour and the crew member didn’t provide any explanation, after we finally boarded the aircraft was very hot, the crew member told me the air conditioning was not working and tried to calm passages down by offering iced water, all of us sat in the aircraft for another 40 mins before it finally took off
Poor seats. Not helpful crew. The food was awful.overall very very bad experience. Traveled with the family of 5
did not get a notification about seat selection ahead of time. We didn't end up sitting together.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
The connection between LA and Atlanta was too much stress
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
Not good - chair back could not move back for premium economy. Not worth the price
Flawless and ontime departure, pity about the fog at Qingdao, we circled for 90 mins
For a low cost airline they provide excellent value and modern planes. It did not feel cheap. But onboard drinks and meals are expensive and do not offer great value. Overall, a good experience.
Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment
Boarding was not as per sequence Light snacks were not available Window had hair oil stains and water condensation
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
