Singapore Airlines has set the bar for the other airlines at a very high level. Outstanding service from start to finish.
Had to take a shuttle bus from boarding gate to the plane and climb steps to the plane. I already knew 737-Max 8 was a small plane with only two toilets at the back for the entire economy cabin. If you sit among the last 5-6 rows closer to the toilet you will have passengers standing at the single aisle queuing to go toilet next to you as there could be more than 5-6 of them waiting at each time especially after meals. That said the crew was prompt to ensure the toilets were checked and in good order at intervals and they remained clean for use. The plane ride took close to 6 hours rather than 6.5h and despite taking off late some 25 minutes we arrived ahead of the scheduled time due to a shorter flight duration. In-Flight was challenging due to narrow aisle and quite slow. Food for breakfast was served rather late and a bit of rice grains were not fully cooked. good variety of juices and fruits + yogurt served. Flight was smooth.
Poor boarding and unboarding proceas. Multiple errors made by Singapore Airlines throughout the check in process.
I paid extra for assigned seating. When I checked in my seat had been changed to middle seat middle aisle. There was a reason I paid for an aisle seat. I did not sleep the entire 14 hour flight, preceded by a five hour flight from Kathmandu to Singapore. When I arrived in San Francisco, I had gone 40 hours without sleep. My immune system was compromised and I caught RSV flu. These days I hate flying!
I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.
It was all good. Lovely attention by the crew. I lost my glasses but they did everything and eventually found them. They clean the toilets regularly which is a big plus for me.
On schedule, courteous, and efficient. Old aircraft with not so nice lavatories.
Overall were very good and I was satisfied w/ all the food and services.
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
I did not like anything. Flight experience was bad overall.
The biggest problem was that I originally had a seat in the first row of premium economy as I had booked months earlier. I checked in and my boarding pass showed the seat in the first row as I had specified. When I got to the gate, the agent took my boarding pass and changed my seat to one in the last row in premium economy against the window. I had specifically booked the first row early for the legroom and for my ability to easily get out and use the restroom when I needed, since I do that quite often. The gate agents explanation was that the food tray on the seat in the first row was not working, so they gave me the seat in the last row. However, when I got on the plane, somebody was sitting in my original seat, and they sat there for the whole 14-hour flight with the tray working perfectly well. I was cheated by someone at the Cathay gate in Hong Kong. It was an outright, unforgivable lie by the gate agent or someone else at Cathay Pacific. I think this is very poor and inexcusable conduct by the people at Cathay Pacific. Perhaps somebody paid the gate agent extra money (bribe)to switch my seat and make it very difficult for me, or something else, but t was a sad experience and a very negative mark on Cathay Pacific.
They need to take training from emirates or Singapore airlines, it’s premium in pricing but poor in standards
Boarding crew at the gate mostly were being difficult. But one on board much better experience with crew and service!
Good. However the passenger in the search next to mine kept coughing. When we landed in Dallas we had to pick up.bags instead of going strait to the destination (which passengers do in Atlanta)
Although I am a lifetime Gold Premier member on another airline association, I was placed in a inside passenger seat on both legs of my journey from SFO to HKG and onward to NRT. However, i was lucky enough to have befriended two other passengers (who were related) in my row (row 62) and therefore was kept entertained with conversation for a large portion of the overnight flight from SFO to HKG. Normally, on a Star Alliance carrier, I typically can have the seat of my choice (aisle seat) and also a Premier seat (wider and longer legroom). I was a bit disappointed that no recognition of my Gold Premier status was acknowledged by Cathay Pacific on either of my flights on Sept 26-27. The food was actually very tasty unlike the typical economy class menu. Also I appreciated that the dinner drinks were served first (prior) to the main meal on the HKG to NRT portion of my flights but drinks were served AFTER the meal had been distributed (less appealing for thirsty passengers). I was happily that there appeared to have ample cabin space for most everyone's bags ---although I did have to pay more than $400 in extra baggage fees as I had brought 4 bags with me Overall, I was impressed by the diligence and professionalism of the flight crew.
In between two meals period they're not providing something like banana / cup noodles or bugger. It's really fell sad that I was asking have to wait for 3 hours for second meal. (breakfast)
The crew are timely, friendly and professional. I was very impressed.
They overbooked the flight and reassigned my seat. To add insult they lied that my assigned seat was broken and promptly gave it to someone else
Overall, it was ok. However, the food was very sub-par.
The coffee in Premium economy and economy is terrible. That's it. Everything else is great
Flawless and ontime departure, pity about the fog at Qingdao, we circled for 90 mins
For a low cost airline they provide excellent value and modern planes. It did not feel cheap. But onboard drinks and meals are expensive and do not offer great value. Overall, a good experience.
Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment
Boarding was not as per sequence Light snacks were not available Window had hair oil stains and water condensation
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
Not clear why boarding passes could only be issued at the counter and not through the kiosk. I had already check-in on the web, so waiting to obtain a boarding pass 1.5 hours before the actual flight defeats the purpose of early web check-in.
