I purchased my two tickets on February 2025. Tickets were by each other, aisle and window. However, when we were boarded the assigned seats were one by the window and the other one in the middle of the four seated row. It was a horrible experience and we had to tolerate 17 hours of flight seating by different people. If the airline changes the seat arrangement, it should have the decency to notify the passengers in advance. I have checked my return tickets to Los Angeles, and I have noticed that they are not by each other and I don’t know what to do. I hope someone contacts me and rectify this mistake.
It was all good. Lovely attention by the crew. I lost my glasses but they did everything and eventually found them. They clean the toilets regularly which is a big plus for me.
On schedule, courteous, and efficient. Old aircraft with not so nice lavatories.
The A350 3-3-3 configuration is cramped and uncomfortable. The seats dig in to the contact points with your body. The aisles are now too narrow for passengers and crew to pass with ease. I was in an seat but the passenger in front was laid back for the majority of the flight meaning I had to do the same. There was a kid in the seat next to me who wriggled all night which kept waking me up. If fact there were too many kids on board - why weren't they at school? Babies crying too. It was like a Kindergarten. Singapore Airlines in barely getting above Jetstar these days. It seems to have gone downhill since merging with Air India, The evening meal of fish and noodles was average. the morning breakfast of a pie was poor. At least the alcohol flow kept some sanity. The film choice was good, but I'd already seen the good stuff on the way out. The crew are still amazing and the service set the airline apart. A shame about the packed plane with inconsiderate passengers.
Food was excellent.. better if there are more movies selection.
Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.
I had the worst experience of my life in travel. Due to circumstances beyond my control (catastrophic traffic accidents on the highway between Gold Coast and Brisbane) I missed my flight for the first time ever. Because I booked through Kayak Singapore Airlines were not interested in helping me. They told me to contact the agent that I booked through. I was extremely stressed as I had connecting flights in Europe. First Kayak told me that the next available flights were in four days time. Then they told me that they could do it but at a cost of $2600 AUD. When I agreed he told me that he was having trouble getting it through Singapore’s system and he would contact me further once it had been done. When I had not heard from him after several hours, I phoned Kayak again, spoke to a different person who said he could do it for $8200. I declined and told him to cancel the booking. The worst part of this experience was that I had booked 5 flights altogether with Singapore including Premium Economy on two legs and Singapore cancelled all my flights including the return legs leaving me with having to completely reschedule my entire trip. Kayak refunded me $2000 from $5200, obviously leaving me out of pocket. This has left me feeling that I will never deal with Kayak or Singapore Airlines again.
Crew were so busy Anna so awesome. I was in a seat that got my food nearly last but the crew were Just awesome.
I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future
Service was very good, food and entertainment systems were good
Crew is polite, but artificially polite. You can see and feel it. Food could be better.
Broken business class seat which could not convert into a bed and had to switch to a narrower aisle seat to sleep
Suck! Sat in plane on the tarmac (hot) over 2 hours
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
My two luggage issue during my trip from kansai osaka to Shanghai. 1st booked tickets online, a iliitle hard time to follow all questions when I booked tickets. I haven't selected 2 luggage so that Spring Airline of osaka crew charged $181 US Dollar with my 2 luggage fee. Also, crew member mentioned I maybe be able to get money some back because I should got differe rate, the rate of luggage should was matched with tickets I ordered from edreams. I did try to access edream at the day I was changing my boarding pass. Therefore, I hope Kayak if can help me getting some my luggage fees back, I will appreciate a lot. Thank you, Jie egusa
This is a terrible airline. Worst seats I’ve ever encountered. Avoid at all costs!
