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Pros: The flight was on time.

Cons: Bathrooms could be cleaner.

Pros: The food

Cons: I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around

Pros: The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight

Cons: I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode.

Pros: Ok

Cons: No

Pros: Cathay Pacific and crews were really good.

Cons: I suggest no seating reservation online.

Pros: good service, nice staff, confort ok

Cons: food can always be improve but overall ok

Cons: Economy seating is extremely narrow!

Cons: Would be nice if they offered hot towels for the Economy passengers.

Pros: Nothing. Acted like it was their first week as an airline.

Cons: Priority service was not. Forgot to get wheelchair ordered, so we were late from lounge to gate. Priority not... last to be off at destination. No jetways either at Shanghai or LAX. Got bussed from what seemed 30 miles away. Meals were not as ordered. Bottom line-when you pay triple for business class service, you should get it!

Pros: Great seat

Cons: Not good food in Business Class. Below average.

Pros: There was no one in the seat beside me so I had a bit more space to stretch out and sleep.

Cons: The crew was very active, almost aggressively, cleaning up and coming up and down the aisles alot which kept waking me up.

Pros: Great service in business class

Cons: Boarding seemed to be chaotic !

Cons: The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte

Pros: Friendly crew. Short flight, very efficient

Pros: Didn’t seem perfectly organized at all times. But they did a good job regardless.

Pros: Food, the entertainment selection

Cons: The crew

Pros: Flat bed is wide and comfortable. Cabin crew was excellent.

Pros: Great seating

Cons: Free internet in long flights

Pros: Superior standard

Pros: Amazing crew. Seat needs more padding.

Cons: Memory foam seats

Cons: Late with no explanation and no communication just late to load. Late to depart. Late late late

Pros: you ripped me off

Cons: you ripped me off

Pros: The leg rest in premium economy should have been longer & seat should have been wider

Cons: See above note

Cons: Food

Pros: crew is ok though not much speaking english

Cons: no other comment

Pros: Nothing

Cons: Had to process in and out of immigration then back into airport No transit area

Pros: Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable.

Cons: The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection

Pros: The plane was very new. Good movies and tv shows.

Cons: The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while.

Pros: Brand new planes

Cons: Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact

Pros: Seats are comfortable. The crew was nice.

Cons: They never check passengers, if the seatbelts are on.

Pros: Depart from Don mung airport on time

Cons: Nothing

Pros: The price was right and the aircraft are new B737s.

Cons: The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale.

Pros: No real problems

Cons: Nothing significant

Pros: yes crew were amazing

Cons: ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Pros: I love the vegan food that they provide me.

Pros: Air hostesses Jean was excellent. Flew on time and no turbulence whatsoever..!

Pros: yes

Cons: lost baggage to Kathmandu

Pros: Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing.

Cons: Service inside the plane by the crew members!!

Cons: food, though i liked breakfast (dim sum and fruits including guava)

Pros: Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat

Pros: On time

Pros: The plane didn’t crash and we made it to our destination

Cons: We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good.

Pros: Nice new aircraft

Cons: Took far too long to get off plane and what seemed like an eternity for bags to appear

Pros: Hainan airline it's just amazing.

Cons: They did everything on high customer expectations level.

Pros: Delayed and would have appreciated more snacks.

Pros: Very happy with all the services!

Pros: Great crew. Food. Lay flat bed.

Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine

Cons: IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!

Pros: Crew was amazing. Welcoming, helpful and caroming to passengers needs.

Cons: Replace worn out seats.

Pros: Upgraded to business class for free and service was amazing.

Pros: The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all.

Cons: The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success.

Cons: It rained upon arrival to Shanghai, and the airline didn't have covered stairs to get people off of the plain and on to the bus. So their solution was to allow people to brave the rain if they felt like it. This led to half the plane getting off and the other half being held up by a few passengers in the middle of the plane who were afraid of getting a little wet. The crew would have just stayed there for hours waiting for the rain to stop, had passengers behind me not gotten angry and started yelling.

Pros: Quick check in.

Cons: Flight delayed.

Pros: Uncomfortable seating that cannot recline on a red eye flight from S’pore to Shanghai

Pros: That the flight was on time

Cons: No drink. You can't change the chair position. And i'll never meet a airline luggage weight allowed 15 kg

Pros: On time

Cons: Everything. Bad business class food. Old movies. No inflight service.

Cons: Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ...

Pros: The seat was very nice position.

Cons: No entertainment facilities available even in business class