Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.
Premium Economy is not worth the extra money you pay. You are neither economy nor business. The seat doesn’t recline enough to relax your legs. Maneuvering while seated is cumbersome. Don’t recommend Premium Economy at all.
Food no so good. Extra charge to much for front seats cost me £163 then other people sat near me for nothing 🤬
Boarding was a mess, no one managing the queues. I got my meal as the pilot announced starting commencing descent and basic drink not available. No air bridge so takes forever to deplane the A380 onto buses.
The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.
WORST AIRLINE EVER—FOOD WAS MEDIOCRE AND WIDEBODY 777 BOEING WAS VERY UNCOMFORTABLE! IT WAS NOT WORTH THE MONEY THAT I PAID.
Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid
I bought Business class ticket but they treated me like economic class. No lounge allowed at check inn I have to take stuff out while other passengers have more than 25 lb in bag. Because I bought tickets from other than airlines . It’s discriminations from airlines to passengers.
Flights were delayed, Food was good but only 1 meal instead of 2.
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
Jia yung was the flight attendant that made this a miserable flight.
Did not take as cancelled 3 time so took another airline
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
My experience with the flight was okay. My experience checking in was absolutely terrible. I was told I needed to change my e-ticket number to check in because I missed my flight in PDX. Even when shown the itinerary, they didn't budge and sent me to KLM across the airport. KLM wasn't open until 8pm and my flight was at 7:30pm. Nobody made accommodations in any way to get me to KUL. To add insult to injury, they rescheduled my flight to the very next day, creating a very long layover and did not offer any hotel stay. After this, even worse, I found out later they delayed the first 7:30pm flight to 9:10pm. Meaning, I could have still boarded but they refused to even try to get me on the plane. As a result, I missed a day of work and lost pay for the day. Also, when I went to get my luggage, it wasn't there. It was STILL in Singapore. They had from 5:30pm to 5am to get my luggage onto the plane and they still couldn't get that right. This is the worst experience I've had flying anywhere in the past decade I've been travelling.
Elderly individual shud be given priority to board the plane together with passengers with children and disabled. Otherwise things are OK.
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!
Very hard seats for long flights. No food even on International flight. Won't fly Indigo again if I can help it.
Although we took the XL seats with more width, we found that you do not have a seat in front to stow your personal item, nor can you stretch your legs. This is not the best option for a comfortable seat. Boarding was timely but disorganized without any row based entry.
Crew was horrible. No greetings. Did not ask for any food. The crew seemed like they were forced on the flight against the wishes. Should be de-roastered.
Staff needs to be trained in managing customers better. Indigo appears to be a low cost airlines in all aspects.
Flight was delayed and also lots of mosquitoes on the flight
Seats don't recline, no charging points. New aircraft and very clean. Crew should serve some water atleast.
V difficult to book ticket through on line.finally I was not able to book maa to Ahmedabad ticket on last Thursday.it is abig struggle.
For the price, I recommend other airlines. Indigo might save a few hundred bucks but the quality of service, food selection, wait time, delays is really bad. This is like the Spirit airlines of India, if you know what I mean.
The web check in doesn’t work. Had to wait 10 minutes on the counter for them to figure out boarding. I understand AI Express doesn’t have a practice to offer food to everyone in the business class. The flight attendant asks for name (not sure why she doesn’t know it especially with only 8 passengers in the business class) to figure out whether or not they should serve food. KAYAK should sell AI Express tickets separately, not as part of AI. Neither the experience close to AI, the Maharaja points also don’t get awarded despite Express being part of AI.
Undisputed leader in sky for Indians. Very good crew right from ground to mid sky. Very sumptuous meals twice
Ok, where do I start, hmm! Good things first - the meals/food was tasty, the seats are comfortable and legroom in Economy was ample and foot rest with message roller is simply amazing, Wi-Fi Entertainment works well. Bad things - in-flight entertainment screens and remotes either had physical damage and or simply not working. This was the case for more than 1/2 the flight. Flight that was long haul - 12+hrs non-stop. If you want a cracker or a biscuit with your tea - forget it, they carry none. Feel like having a chilled beer - forget it as they will serve you room temperature always and every time. The crew seem young and inexperienced. Will I fly again, yes I would only because it gets me from Sydney to Delhi in 12.5 odd hours (fastest), otherwise I will never. It has been what a year or so since TATA took over but I have not seen any change, I really hope this changes.
The seats were extremely uncomfortable. Air India seats used to be very comfortable . with sufficient legroom. In this aircraft there was no legroom. It is a shame that for your profit margins you are trying to pack people like cattle on these long haul flights. The food was terrible. The bread was hard like a rock. Mr CEO of Air India, why don’t you take a flight in economy from India to USA and experience the hardships first hand. It is utter disgrace
On time boarding, proper information, friendly and cordial approach of staff, particularly crew members and the most important timely available of checked in baggage after arrival.
Broken food table, broken entertainment system, broken remote. Cracks on seat plastics here and there.
The food on board the flight was atrocious - tasteless, spicy as hell, and simply a hodge podge of nonsensical items of poor quality.
Departure gate flipped twice within 15 minutes. Made passengers to move from one gate to other. Delayed boarding and departure. This is inconvenient for elderly wheelchair passengers and people traveling with children.
I did like the food and frequency cycle in which was served. In the other hand there was no internet service. The trip is too long and there was no entertainment.
More carding and oorofessionsl crew needed and have good tvs
