I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.
The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
It was very good experience on board to Sydney with SQ.
Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.
Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline
Once again the meal served was delicious - we got chicken rice
Transfer within the same terminal and lots of facilities at the airport.
Very slow check in. Food poor and some of the special meals offered were not available. Luggage then didnt arrive and still waiting for news 48 hours later
A very small gate at Singapore airport, lots of people packed into a small area…. A Petrie dish for infection. The flight was late although the captain did make up time. We had an aisle and middle economy class seat on the plane. The flight appeared to be very full. The seats were small, hard and very uncomfortable with minimal leg room. I’m a small woman and felt really cramped. My husband is a big man and stated he was unable to move at all in his seat. We were given 2 meals during the flight from Singapore to Brisbane. Our first meal was okay at best but the second meal was inedible. I think it was supposed to be veg in pastry but the pastry was full of air with minimal if any filling. The staff were pleasant and efficient. Getting off the plane went without any problems. It did take an extended period of time for our bags to come out onto the carousel. For the best ‘airline’ in the world, it was pretty poor. If Singapore is the best, what are the others like?
The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Wonderful Premium Economy experience. Felt as good as Business Class for food and entertainment. Comfortable sleeping too
No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices
Can’t complain Only downside was the Kiosk passport check and customs clearance at Melbourne. When will they improve that service🤔
Nothing, all that I know is that I will never travel with Emirates again Qatar is were I belong. You guys should send someone over to experience what true acomadation is, Emirates has the worst food that I ever eat on any airline ,even jetblue has better food and snacks that curry Indian garbage you guys serve just make people sick.
The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.
Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done
Checkin and boarding staff at Delhi Airport is not cooperative with passengers Their behavior very humiliating . They don’t allow Lap top bag and Ladies’ purse/vanity bag which most of the airlines allow besides cabin baggage and check in baggages. They try to charge extra payment on the pretext of small variations which normally other Airlines staff don’t do. Airline staff should be courteous & cooperative but check in staff of Emirates Airline at Delhi was not so at all.
Premium economy on Emirate A380 is simply the best non-business class product. In fact its probably better than many business class if the seat isnt lying flat. The food and service is close to perfect!
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
This was the worst flight I’ve been on. Getting on the plane where is was 30 degrees outside was hotter on board cabin must’ve been 33 degrees. This is a health hazard. They cannot be doing this to save on fuel. People could die from this!!. Fans and a/c was, off entertainment was off. Poor excuse given. Crew made the excuse that the system didn’t have enough power. They basically were operating on one engine to save on jet fuel till 3 hours later on cruising altitude and they then started the second engine. And finally the cabin was cooled. On a 7hour red eye flight this made it so uncomfortable and impossible to sleep.
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
Flight was canceled. I was not alerted. It was only kayak that alerted me
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
The flight was delayed over 2 hours. We had to wait on the plane and the air conditioning was turned off. The food was average and the cutlery was wooden!
flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.) Lounge was crowded
Old plane nothing worked no charging facilities for phones etc
New month and no new movies. Qantas has lost the plot
A shameful national carrier. Service has gone down from the highs of a decade before. You don’t feel the Filipino hospitality. It’s an aging fleet. Nil comfort, and I flew premium economy.
It’s sad how legacy airlines feel like budget airlines now. Cramped space Non reclining seats No inflight entertainment (need to connect via your own device) Saving grace is the crew. Truly nice and sincere service.
Not much legroom in economy seats and aisle. Bathrooms are not maintained well. Staff can be friendlier. Food is barely edible.
Continual rescheduling of flights, inflight entertainment system did not work, staff not pleasant to interact with.
The crew were lovely and also attentive. The food was overcooked and hard to enjoy. Slept well enough .....so the seats are comfortable for sleeping and sitting.
Was on premium economy. Aside from the space that was less than expected, everything went well
Food could have been improved. I expected a bigger serving.
I’ve had previous bad experiences with Philippine Airlines so i was pleasantly surprised with the vast improvement in comfort, service and food quality.
The flight was cancelled. I never flew with this airline
We were told at check in that my wife and I will be sitting together. We were not. Our mistake was we did not check our seat assignments on the boarding pass until we got on board. At that time there was no solution because the flight was fully booked.
Knees in back from passenger behind, limited seat pockets, no entertainment.
Great. Seats are a little cramped with only a very small recline. Service was great. Food was fine.
Flight was fine with boarding starting a few minutes early. Not a fan of the crew pushing political messaging regarding indigenous naming of Brisbane city… really pushed it like I haven’t heard on Jetstar before.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Delayed twice. Poor communication and people made to change gates too often.
Excellent help with Wife needing disability access at Brisbane airport
Flight was delayed more than 1.5 hours. Gate changed multiple times
The good thing is that the flight got us from Darwin to Brisbane. However, it would have to be the most uncomfortable flight I have ever taken and if I can possibly avoid flying Jetstar again, I will.
Overall, it was good. The only concern was that I couldn't charge my phone because the USB port didn't work after we took off. One of the crew members tried to restart it but never came back to me with an update.
Check in was awful. Crowded and staff was lazy. Service for food was slow, could have turned off the lights much earlier which could make the red eye flight much more convenient
