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Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Pros: Soo Much Food! Crew was very polite and helpful.

Cons: They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter.

Cons: Wider arm rests

Pros: Lots of Leg room

Pros: Excellent crew!

Pros: Excellent crew!

Cons: It could have been quieter.

Pros: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Cons: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Cons: Lousy food taste bland out of date movies

Pros: the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch.

Cons: In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!

Cons: Boarding in New York could have been better organized

Pros: Quick flight

Cons: None

Pros: The EMIRATES flight was nice. Japan airlines has good leg room.

Cons: Cabin to hot

Pros: More leg room than most flights.

Cons: Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly.

Pros: Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!

Pros: Very friendly and caring

Cons: i can not think of anything. Great crew Great experience

Cons: No additional comment

Pros: The crew members polite and nice.

Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.

Pros: We were seated together as a family even though we were not able to reserved any seat

Cons: Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Cons: Bigger seat, but compared to other experiences it was very good.

Pros: No issues, waiting area clean and comfortable. Crew efficientand pleasant.

Cons: Not a thing.

Pros: Crew great but seating not so comfortable

Cons: Better Seats

Pros: Entertainment offerings were good.

Cons: I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!

Cons: Cabin crews need to learn how to smile.

Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Pros: The crews were very kind and helpful.

Pros: Everything. I always enjoy my flights with JAL.

Cons: Did not like emergency exit seat.

Cons: Seat padding - seat was a bit firm

Cons: Cabin to hot

Cons: Lousy food taste bland out of date movies

Cons: Delayed and missed my connecting flight. Total cluster.

Pros: Crew

Cons: Boarding

Pros: Seats were ok. Crew was friendly, attentive and communicative.

Cons: Not much in terms of entertainment

Pros: I had to swap seat to be able to access the loo easily from an Isle seat

Pros: The EMIRATES flight was nice. Japan airlines has good leg room.

Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Pros: Movies

Cons: I am satisfied with AA overall.

Pros: All exquisite dishes they served were excellent !

Pros: Cleanliness, spacious legroom

Cons: Serve coffee more

Pros: No issues, waiting area clean and comfortable. Crew efficientand pleasant.

Cons: Not a thing.

Pros: The crew was great, friendly and helpful. The food was good and the overall service on the plane was great.

Cons: Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option.

Pros: Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!

Pros: Seating and service

Cons: Flight to Haneda airport not Narita

Pros: The crew was amazing. The meal choices were great !

Cons: Kiosk, bag service, One World Integration

Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Pros: No issues, waiting area clean and comfortable. Crew efficientand pleasant.

Cons: Not a thing.

Pros: Staff were friendly. Alcohol beverages are free. Good upsated movie selections.

Pros: ANA is nothing but amazing. Great customer service and pleasant ambiance.

Cons: my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight

Pros: even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite

Pros: Crew members are extremely friendly and the seat has more leg room.

Cons: in flight entertainment can add more movie and TV shows.

Cons: Great experience all around. Need to improve access customer service support.

Pros: Boarding very efficient.

Pros: Excellent crew!

Cons: It could have been quieter.

Pros: The crew was very friendly and attentive. They look after the customers.

Cons: I can't think of anything that could have been better.

Pros: Staff were friendly. Alcohol beverages are free. Good upsated movie selections.

Cons: Lousy food taste bland out of date movies