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Crews are rude and short. Example: after my drink and was ready to prep my bed to rest. I tried to give my empty glasses to the steward while she was playing her card game on her iPad. The steward told me to take the glass back to my table instead of taking the glass out of my hand. Compare Japanese steward it’s like heaven and hell.

I felt that the customer service improved compared to a several years ago.

I traveled business class from Lax to Narita flight Jl61. The crew was attentive and polite. Food was good quality and service was as it should be. Narita to Bengaluru Jl753was another story in business class. The cabin was darkened for the 9hr:30min flight, food was mediocre, service was below standard and crew can't speak English to save their lives. When you ask for noodles soup from Ala carte they gave cup of noodles while Lax to Narita i was served the best Ramen noodles in a big bowl. Why the disparity on this leg of the journey.....or is it because there were mostly Indian passengers and it really did not matter to Jal to bother as its a poor country and Indians refrain from speaking up? A good airline but differentiation like this brings their reputation and business down.

Japan Airlines was excellent as usual once on the plane. Cabin crew was wonderful as usual. Boarding was solid on the Honolulu leg. For Thai Airways the boarding was less organized. I was in an earlier group but they weren’t clear with the numbers or instructions. Flight crew from Japan to Thailand was very good.

Terrible. Our flight was delayed by 15 hours. We lost a full day of our vacation.

highly recommend for trip to japan only reason why i gave good not excellent is because their selection of movies and tv shows in English is more limited .

We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!

Japan airline is excellent service .I recommend to Kayak and Japan airline to Frend.

Overall a great experience. One complain was the vegetarian food that my wife had which was mostly boiled vegetables with not much flavor.

Very accommodating and kind airline crews. The plane is also big which makes the passengers more comfortable and relax